Clipcanvas is dead!
Not just for me! As I see here, also other contributors have problems with them too.
No sales and what is more said, no payout.
No support as well.

I can't disagree about the lack of sales, as I still haven't reached payout so can't even comment on payout problems.

But my personal experience with support has been great. They have always gotten back to me very fast -- usually the same day, but by the next day at the latest. They've always been very helpful with their responses, too.

I was really hoping that sales would begin to pick up, and would be sad to see them shut down (not to mention, not happy about losing almost 50 Euros!). I hope they can survive.

Haven't had a need to talk to support recently so I don't know about that but we are still making sales and just had our monthly payout a couple days ago.

KB, I am talking about present time, not what was in the past.
I agree with You about support, but it was so months ago.
And now, zero, null, nada...

That's very disappointing to hear. I hope it turns out to be something innocent like the main support personnel were out with the flu (I think there was only 1 or possibly 2 people I ever corresponded with). But it doesn't sound good at the moment. 

It would be nice if they could give us some sort of update�all this negativity is not doing their business any good.

Revostock, for example, is having an hard time too, but at least they let us know what's going on...

They have some financial troubles: http://www.revostock.com/ProducerNews-Empty.html

 


edit: you need to log in to see this page...

Just log in and then go on --> Producer tools --> Producer news

There are a few posts, so I can't paste everything...

My last payout was on 15Oct2013, since then no activity, 60 files pending for review since Sept 2013. I have just deactivated more then 500 files. Hopefully they will pay the last invoice ...

For me it's slow in payment and review but it's alive, better than Revo. In fact, for the review i had to write to them after a few months, they profusely sorry and approve right away. Looks like it happens again now. For the payment it become a norm of about 2-3 months delay, but they sell and they pay. Recent sales are pretty good thanks to price increase. I do get newsletter occasionally. I think they are really nice people and just having technical issues. I would continue to support them.

Regarding ClipCanvas, I've had over 80 footage clips in Pending since September. Support emails not answered. Facebook page not updated in months. I did get three sales in January though� we'll see if the money comes. I will be disappointed if the close - they have been a steady seller for me (for a small site)...

Well if they are breathing, they can kiss me goodbye. Any agency that treats contributors, both current and prospective, this way isn't worth the time and hassle. They are clearly under funded, under staffed and not positioned for growth. Who wants to be associated with a company like that? Sccccrrrraaatttttccchhhhhhed off my list.

I started a thread today about this issue:

I requested payment in December 2013 and still waiting for payout.

Multiple support requests resulted in: no answer 

At least an answer would be in order...

I had some clips pending approval since August last year and sent them an email with a link to this thread. It took a day but I got a reply, all my pending clips reviewed and approved with a hearty apology...