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Microstock Footage Forum => General - Stock Video => Topic started by: AnimatedStockFootage on April 28, 2018, 12:32

Title: Some of my approved video clips not visible to customers (Storyblocks)
Post by: AnimatedStockFootage on April 28, 2018, 12:32
I have 1591 clips in my portfolio on Storyblocks, all are approved and visible to me when I am logged in as the contributor but when I check my portfolio as a random user, I can only see 1547 clips making 44 of my clips completely invisible. I even tried searching some of them with exact title but none of these 44 show up. Customer support has told me this looks like a publishing error and that they have forwarded my concern to their web team, but I am still waiting for it be fixed.
Has anyone of you had this issue on Videoblocks/Storyblocks ?
Title: Re: Some of my approved video clips not visible to customers (Storyblocks)
Post by: PinHead on April 29, 2018, 03:55
Yeap , have the same situation but only with 13 clips out of 3500. >:(
Title: Re: Some of my approved video clips not visible to customers (Storyblocks)
Post by: ODesigns on April 29, 2018, 07:22
I have about 15 or so missing too.  When asked, I was told that some clips that may be considered "sensitive" get hidden on the customer side.

I'm guessing until SB decides how to handle these clips, they will never see the light of day.
Title: Re: Some of my approved video clips not visible to customers (Storyblocks)
Post by: AnimatedStockFootage on April 29, 2018, 08:11
I have about 15 or so missing too.  When asked, I was told that some clips that may be considered "sensitive" get hidden on the customer side.

I'm guessing until SB decides how to handle these clips, they will never see the light of day.

In my case they are not even sensitive or any such thing. They are just animated abstract video backgrounds and their other variations are already online.