Author Topic: Videoblocks/Storyblocks Refunding clips sales immediately after sale (Read 20954 times)

RAW · « **Reply #50 on:** October 29, 2017, 08:29 »

It does not matter if it is credit card fraud or just the customer lying, we still lose the sale and have to return the money.

As yet, we do not know if the 'customer' can download the file prior to the refund.

As the refund happens very quickly after the purchase we can only hope that the customer does not have access to the file. It would be great if Storyblocks would clarify this.

patinyaS · « **Reply #51 on:** October 29, 2017, 15:11 »

the refund wasn't that immediately.
my it's take about a few hours.
I think it's got downloaded. shame that Storyblock won't let us know.

p.s. sorry for my English

SpaceStockFootage · « **Reply #52 on:** October 30, 2017, 01:39 »

Quote from: RAW on October 29, 2017, 08:29

As yet, we do not know if the 'customer' can download the file prior to the refund.

Of course they can. A purchase that results in a refund or a reversal, is exactly the same as a purchase which doesn't result in a refund of a reversal... prior to the refund/reversal being made. So there's no reason why they wouldn't be able to download it. The only thing that would stop somebody having the ability to download your file, would be if payment wasn't taken successfully... in which case you wouldn't be aware of the sale in the first place, as it wouldn't register.

helloitsme · « **Reply #53 on:** October 31, 2017, 06:57 »

It's really disgusting they do it all the time.

MikeVB · « **Reply #54 on:** October 31, 2017, 09:30 »

Hi all,

As many of you are aware, we've experienced unusual levels of fraudulent activity on the Videoblocks Marketplace over the past three weeks which has caused a lot of sales to be refunded. We absolutely hear and understand your concerns.

We know that seeing refunds isn’t comforting by any means. Our team works hard to protect your content by mitigating any instances of fraud on the Marketplace. The refunds that you have been seeing are related to a string of fraudulent attacks that our team is actively working to block. Here's what we're doing:

-We have been improving our fraud detection and prevention over the years - automating risk alert systems and blocking accounts up front so this doesn’t occur.
-In response to the most recent incidents, we have made several enhancements to our fraud filter. In addition to automation, we will also be manually reviewing more transactions and delaying access to final files until those accounts are verified.
-On new subscription signups, we are delaying the access to the Marketplace content itself for riskier members.

In the instance that you discover your content being used in an illegal manner online, we’re here to help. Please don’t hesitate to reach out to our team directly and we can assist you in issuing a takedown notice where possible.

Fraud is not something we take lightly. It violates the rights of our creators and everything you work for. We're with you and promise to continue pouring efforts into improving security and preventing these occurrences going forward.

Daryl Ray · « **Reply #55 on:** October 31, 2017, 10:14 »

Thanks Mike, you get points for posting anything here. And your claims of past and current efforts to stop this crap is nice, but you didn't really tell us what we wanted to know and need to hear.

1. You did not confirm whether or not these acts of fraud resulted in the criminals downloading our content before the "refunds" occurred, leading us only to speculate that our content was indeed stolen and now in the possession of these criminals for their illegal distribution, at their will.

2. You say we need to contact your team directly in case any of us happens to discover what will soon be multiple pirate sites that will be inevitably profiting off our content due to your security lapse (which also hints you know the content was downloaded). Mike, you got this very wrong, Videoblocks needs to proactively seek out where this content shows up and take action with or without us initiating anything directly with you. It was YOUR responsibility to protect our content and your team failed. The correct course of action in this situation is for Videoblocks to take the information it has, including IP's & lists of the stolen content & anything else, and to put serious effort into dealing with it, now. Lawyer up, hire investigators, contact authorities from the relevant countries, GET IN FRONT OF THIS.

Your claims of improving "fraud detection and prevention over the years" and what you're doing to prevent this in the future does nothing to address the damage already done.

SpaceStockFootage · « **Reply #56 on:** October 31, 2017, 10:55 »

Quote from: Daryl Ray on October 31, 2017, 10:14

1. You did not confirm whether or not these acts of fraud resulted in the criminals downloading our content before the "refunds" occurred, leading us only to speculate that our content was indeed stolen and now in the possession of these criminals for their illegal distribution, at their will.

I think it goes without saying. Why wouldn't they have access to content that they have made a successful payment for?

Quote from: Daryl Ray on October 31, 2017, 10:14

Videoblocks needs to proactively seek out where this content shows up and take action with or without us initiating anything directly with you.

They're not the copyright holder so they can't take action. The best they can do is provide help for anybody looking to take action, which is what they have offered to do.

Don't get me wrong, I hate reversals, charge-backs and refunds as much as the next guy... but their options are limited with regards to stopping this, and also rectifying instances where it does happen.

f9photos · « **Reply #57 on:** November 02, 2017, 10:06 »

The letter from Storyblocks:

Quote

As you may be aware, we've experienced unusual levels of fraudulent activity on the Videoblocks Marketplace over the past three weeks which has caused a number of sales to be refunded. We absolutely hear and understand your concerns.

We know that seeing refunds isn't comforting by any means. Our team works hard to protect your content by mitigating any instances of fraud on the Marketplace. The refunds that you have been seeing are related to a string of fraudulent attacks that our team is actively working to block.

Here's what we're doing:
Continuing to improve our fraud detection and prevention over the years by automating risk alert systems and blocking accounts up front so this doesn't occur.
In response to the most recent incidents, we have made several enhancements to our fraud filter. In addition to automation, we will also be manually reviewing more transactions and delaying access to final files until those accounts are verified.
On new subscription signups, we are delaying the access to the Marketplace content itself for riskier members.
In the instance that you discover your content being used in an illegal manner online, we're here to help. Please don't hesitate to reach out to our team directly and we can assist you in issuing a takedown notice where possible.

Fraud is not something we take lightly. It violates the rights of our creators and everything you work for. We're with you and promise to continue pouring efforts into improving security and preventing these occurrences going forward. If you have specific questions, please contact the team at +1-888-802-7316 or send an email to [email protected]

AnimatedStockFootage · « **Reply #58 on:** November 02, 2017, 11:46 »

Quote from: f9photos on November 02, 2017, 10:06

The letter from Storyblocks:

Quote
As you may be aware, we've experienced unusual levels of fraudulent activity on the Videoblocks Marketplace over the past three weeks which has caused a number of sales to be refunded. We absolutely hear and understand your concerns.

We know that seeing refunds isn't comforting by any means. Our team works hard to protect your content by mitigating any instances of fraud on the Marketplace. The refunds that you have been seeing are related to a string of fraudulent attacks that our team is actively working to block.

Here's what we're doing:
Continuing to improve our fraud detection and prevention over the years by automating risk alert systems and blocking accounts up front so this doesn't occur.
In response to the most recent incidents, we have made several enhancements to our fraud filter. In addition to automation, we will also be manually reviewing more transactions and delaying access to final files until those accounts are verified.
On new subscription signups, we are delaying the access to the Marketplace content itself for riskier members.
In the instance that you discover your content being used in an illegal manner online, we're here to help. Please don't hesitate to reach out to our team directly and we can assist you in issuing a takedown notice where possible.

Fraud is not something we take lightly. It violates the rights of our creators and everything you work for. We're with you and promise to continue pouring efforts into improving security and preventing these occurrences going forward. If you have specific questions, please contact the team at +1-888-802-7316 or send an email to [email protected]

Same Here.