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Author Topic: iStock Maze  (Read 1777 times)

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WarrenPrice

« on: August 23, 2010, 15:42 »
0
iStock doesn't seem very "new" user friendly.  I can't find answers and my email request seems to be ignored.  Can someone tell me how long it usually takes to get a reply to "opening a ticket?"  I sent the email on Aug 17.  Still no reply.

Also, these guys are eating me alive on reviews.  It is quite humbling and crushing my substantial EGO.   :P
Reviews seem slow.  That's probably just my impatient nature? 

Anyway, where is the best place (which forum) to get answers to typically dumb questions?  Perhaps here?  I wanted to let them know that my StockXpert images were transferred to Thinkstock.  Does that create a duplication problem with iStock uploads?  I'm really disheartened but probably more about the high rejection rate than anything.  I guess it just takes time?

But really!  shouldn't iStock have responded to an email request already?

Thanks,
istock newbie.


ShadySue

  • There is a crack in everything
« Reply #1 on: August 23, 2010, 16:05 »
0
iStock doesn't seem very "new" user friendly.  I can't find answers and my email request seems to be ignored.  Can someone tell me how long it usually takes to get a reply to "opening a ticket?"  I sent the email on Aug 17.  Still no reply.

Also, these guys are eating me alive on reviews.  It is quite humbling and crushing my substantial EGO.   :P
Reviews seem slow.  That's probably just my impatient nature? 

Anyway, where is the best place (which forum) to get answers to typically dumb questions?  Perhaps here?  I wanted to let them know that my StockXpert images were transferred to Thinkstock.  Does that create a duplication problem with iStock uploads?  I'm really disheartened but probably more about the high rejection rate than anything.  I guess it just takes time?

But really!  shouldn't iStock have responded to an email request already?

Thanks,
istock newbie.
replies from support can take a week easily. I presume you got your auto-reply OK? If it's something urgent, you can phone: they have a toll free US number and a European support team based in Germany.
They have just increased everyone's upload allowance, so review times have inevitably slowed down, as especially newbies and non-exclusives are taking advantage of the bonus slots. Could easily be over a week for non-exclusives.
Did you notice that iStock have their own forums? You can find answers to most of your questions there, though the forum search function isn't great, or you can post your own questions there.

« Reply #2 on: August 23, 2010, 16:44 »
0
Replies from Scout are timed in Eons, not days :)

Read the rejections and study the photos until you see what they saw. Then don't do it again. That's the only way.

Duplications on TS from StockXpert should not be an issue. They should be able to spot any duplicates, if they can't it is their problem.

lisafx

« Reply #3 on: August 23, 2010, 17:20 »
0
I would suggest starting a thread in the Help forum:

http://www.istockphoto.com/forum_threads.php?forumid=31&page=1

And of course you can always post here.  Sometimes one of us might know a thing or two (see Baldrick's post above) :)


 

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