Author Topic: Problem logging in (Read 4504 times)

skubai · « **on:** June 01, 2016, 07:33 »

Is anybody having problem to log in into iStock? I just wanted to check May sales and it looks like it doesn't know my login details. Wrote to support ([email protected]) but I presume it will take days before I get any answer.

ShadySue · « **Reply #1 on:** June 01, 2016, 08:12 »

I'm in OK.
Sometimes when it doesn't recognise me first time, it works after a couple of retries, refreshes, or some minutes.

'Days' is optimistic.

Sebastian Radu · « **Reply #2 on:** June 01, 2016, 08:23 »

I sent them a ticket on May 6th.. After two weeks I receive a message which tells me that they answer me at some point.

"We will respond as soon as possible. Thank you for your patience"

Very professional, indeed.

skubai · « **Reply #3 on:** June 01, 2016, 09:04 »

Quote from: Sebalos on June 01, 2016, 08:23

I sent them a ticket on May 6th.. After two weeks I receive a message which tells me that they answer me at some point.

"We will respond as soon as possible. Thank you for your patience"

Very professional, indeed.

Too bad

I even tried "forgot your password" on login page but did not receive any "password recovery email".
Btw. how did you contact them? Through the email I mentioned in my post?

Sebastian Radu · « **Reply #4 on:** June 01, 2016, 09:12 »

I had a question about something else, I don't know exactly which address I used.
I receive the answer from [email protected].

skubai · « **Reply #5 on:** June 01, 2016, 09:20 »

Ok, thanks for information. Somehow I hoped I wouldn't be the only not able to log in

skubai · « **Reply #6 on:** June 01, 2016, 09:39 »

So it appears that not logging in is not the only problem. I have just found out I did not get any payment during may, last one was on April 20

Pauws99 · « **Reply #7 on:** June 01, 2016, 12:03 »

The last few days I have not always got the contributor page by logging out and back in I get it back. Irritating but no big deal

skubai · « **Reply #8 on:** June 01, 2016, 13:20 »

Quote from: Pauws99 on June 01, 2016, 12:03

The last few days I have not always got the contributor page by logging out and back in I get it back. Irritating but no big deal

How can I logout when I cannot log in? Or am I missing something?

Pauws99 · « **Reply #9 on:** June 01, 2016, 15:39 »

Quote from: skubai on June 01, 2016, 13:20

Quote from: Pauws99 on June 01, 2016, 12:03
The last few days I have not always got the contributor page by logging out and back in I get it back. Irritating but no big deal

How can I logout when I cannot log in? Or am I missing something?

Already logged in but I assume it thinks im a buyer rather than a contributor

ShadySue · « **Reply #10 on:** June 01, 2016, 15:47 »

I get mad when I get logged out in the middle of doing something and get hijacked to the home page. It happens less often than not, but I'd be furious if that happened if I were a buyer.

oscarcwilliams · « **Reply #11 on:** June 01, 2016, 18:03 »

It has been all day and I still cannot log in. Istock has not put out any memo saying they had a bug. Is this a good business model? Someone help me!

Cider Apple · « **Reply #12 on:** June 01, 2016, 18:07 »

I had the same issue using chrome and firefox but I can log in fine with Safari.
Strange?

ShadySue · « **Reply #13 on:** June 01, 2016, 18:56 »

Quote from: oscarcwilliams on June 01, 2016, 18:03

It has been all day and I still cannot log in. Istock has not put out any memo saying they had a bug. Is this a good business model? Someone help me!

Maybe they don't know about it. It's not affecting everyone (I literally got logged out a couple of minutes ago and got back in first time (FF/Win)) and I'v e seen no mention of it on their forum or either of the two official Fb groups I'm in.

One of the things about their bugs is their randomness. I had two files accepted overnight appear in my port today with 'Unknown Title' (literally that), but when I clicked on each one, the title was correct on the file page. I went over to see if it was on the bugs list. It wasn't, so I came back and refreshed again in case it had sorted itself, before reporting it, and the two files had disappeared from my port for the moment (but are buyable if e.g. I sent the URL to someone, they're not 'publishing'.

MicrostockGroup Sponsors

Author Topic: Problem logging in (Read 4504 times)

skubai

ShadySue

Sebastian Radu

skubai

Sebastian Radu

skubai

skubai

Pauws99

skubai

Pauws99

ShadySue

oscarcwilliams

Cider Apple

ShadySue

Related Topics

Sponsors

Microstock Poll Results

Sponsors