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Author Topic: Another happy buyer at iStock  (Read 14137 times)

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« Reply #50 on: December 03, 2010, 11:24 »
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What most people seem to forget is that we employ iStockphoto to sell our images, every time a buyer is insulted or put down on the forums it means a possible lost sale to us the contributor. There is a phrase in business "the customer is always right", of course anybody in business knows the customer is rarely right but they need to be treated with a level of diplomacy, otherwise as seen so frequently on the iStock forums they will take their business elsewhere.
As an independent contributor taking their business elsewhere would hopefully mean they'll find my product on the alternative site, but if I were an exclusive at iStockphoto I would be very very p***ed off at how my potential buyers are being spoken too by the staff there. Although as we often seem some exclusives seem to join in the banter and support this level of customer 'liason' and even more surprisingly defend the person who is driving their business away - something I just can't understand.
Well written. There are always going to be unhappy customers (some rational and some not), but there's no reason to agitate or belittle them.


« Reply #51 on: December 03, 2010, 13:08 »
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Nettiquette 101: Do not talk shite about another person, and certainly do not do it in a thread where he/she is not participating. Lobo might do a *** job, but he is a human being like any other. There is no need to get personal, and doing so only reflect badly on you.

He is welcome to participate here.  Nothing is stopping him, except probably the inability to lock a thread after getting the final say.

nruboc

« Reply #52 on: December 03, 2010, 13:33 »
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Nettiquette 101: Do not talk shite about another person, and certainly do not do it in a thread where he/she is not participating. Lobo might do a *** job, but he is a human being like any other. There is no need to get personal, and doing so only reflect badly on you.

He is welcome to participate here.  Nothing is stopping him, except probably the inability to lock a thread after getting the final say.

LOL.... so true

« Reply #53 on: December 03, 2010, 13:53 »
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@ Stacey ~
While you are of course, entitled to your opinion, even if clearly wrong (in it being a conflict of interest) consider this.
Contributors have been shafted and their complaints ignored. There were threads which ran to several thousands into which there was no input from TPTB. In fact, if it weren't for the recent thread about Franky de Meyer, I might have suspected that most of the admins and inspectors had resigned. Buyers, even if also contributors, should expect a little more respect, and I have to say that if I were the OP, I'd demand a refund for my money and take it elsewhere. And as an exclusive, that could hurt me as much as it would hurt you. It would hurt Lobo not one iota, as he isn't a contributor, unless he also has another account (would that be a conflict of interest?).

Well said, Sue.

So, Stacy - er ... SNP. What does the moniker of the moment stand for, or should I hazard a guess?

helix7

« Reply #54 on: December 03, 2010, 15:11 »
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I dispute that. I don't see them putting out much effort in keeping buyers happy. Money is the only thing that IS is interested in. Unfortunately, it's attached to buyers. Their treatment of buyers in general doesn't speak much to wanting to keep them happy. Sure there are the token discounts here and there...a pretense. It's their attitude on the forums that speaks volumes about how they really feel.

True. I was sort of being sarcastic, which never comes across properly in a forum. :)

I should have said that istock's top priority is obviously the buyers' money, but not necessarily the buyers in general. Contributor concerns certainly come last on the priority list.

nruboc

« Reply #55 on: December 03, 2010, 16:17 »
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@ Stacey ~
While you are of course, entitled to your opinion, even if clearly wrong (in it being a conflict of interest) consider this.
Contributors have been shafted and their complaints ignored. There were threads which ran to several thousands into which there was no input from TPTB. In fact, if it weren't for the recent thread about Franky de Meyer, I might have suspected that most of the admins and inspectors had resigned. Buyers, even if also contributors, should expect a little more respect, and I have to say that if I were the OP, I'd demand a refund for my money and take it elsewhere. And as an exclusive, that could hurt me as much as it would hurt you. It would hurt Lobo not one iota, as he isn't a contributor, unless he also has another account (would that be a conflict of interest?).

Well said, Sue.

So, Stacy - er ... SNP. What does the moniker of the moment stand for, or should I hazard a guess?

All I know is Stacy - er ... SNP is not biased, no, she self-admittedly got personally contacted by IStockphoto before the changes were announced. How many of you all got that treatment? No bias there at all, move along folks.

« Reply #56 on: December 03, 2010, 20:54 »
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I should have said that istock's top priority is obviously the buyers' money, but not necessarily the buyers in general. Contributor concerns certainly come last on the priority list.
No one can dispute *that*! LOL


 

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