MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: bokehgal on April 16, 2014, 13:47

Title: Approved Submissions Are Pending?
Post by: bokehgal on April 16, 2014, 13:47

I have some files I uploaded showing as approved/accepted, but when I click on the file to go to the image display page it says the file is pending and not available for sale. If I logout and click on the link to the file display page then I get the Woops page saying the link does not exist.

Are other people experiencing the same thing?

I am hoping it is just a database update delay, but I've never experienced that before on uploads in the past.

It could be especially bad if buyers are looking through recently added images wanting to purchase a file and get that pending page and preventing them from making a file purchase.

I also assume potential views would not be recorded when the pending page comes up for the buyer, which could impact the file's best match placement and increase the file's chances of falling deeper into the new file abyss.

Title: Re: Approved Submissions Are Pending?
Post by: wds on April 16, 2014, 14:09

Go the the file's page, then: "Administer"->"Manage"->"Edit" then just "Save". See if that clears the problem. This is a common situation

Title: Re: Approved Submissions Are Pending?
Post by: Shelma1 on April 16, 2014, 14:40

I had the same issue. Resaving solved it. Apparently one of the rubber bands holding their Rube Golberg IT machine together snapped.

Title: Re: Approved Submissions Are Pending?
Post by: bokehgal on April 16, 2014, 23:19

Thanks, that did it. Sheesh, what a mess.