Author Topic: Are We Notified When Ticket Closes? (Read 4145 times)

WarrenPrice · « **on:** July 25, 2011, 13:29 »

I submitted a ticket when my DeepMeta upload failed. Will they notify me when it is closed? Can I submit a separate request ... have 2 tickets open?

I am concerned. Not ONE download since July 10. With my balance at $94.10, I was expecting a payout for the last 2 weeks. Something has to be wrong. Maybe I didn't file a tax form? Any ideas?
thanks

Sean Locke Photography · « **Reply #1 on:** July 25, 2011, 14:27 »

You can have as many tickets open as you submit.

With 183 files online, I'd expect downloads to be very spotty.

WarrenPrice · « **Reply #2 on:** July 25, 2011, 16:32 »

Quote from: sjlocke on July 25, 2011, 14:27

You can have as many tickets open as you submit.

With 183 files online, I'd expect downloads to be very spotty.

We all start somewhere, Sean. I started with ten. Not since that day had I gone more than a week without a download ... until now, with 183.
But, I understand your point.

Did you notice that my first question was ... "are we notified when the ticket closes?"

Should I assume (since I haven't been notified) that they are still working on the problem?

Thanks for the response. I guess all I can do is wait?

Jo Ann Snover · « **Reply #3 on:** July 25, 2011, 17:05 »

You should be notified when the ticket closes, but there have been all sorts of bugs with support tickets and with sending out e-mails. So it has happened that you hear nothing and the ticket just disappears. If that happens, support has access to the answer if you contact them again to ask what it was.

I don't think Sean meant to do more than give you information. It really can be sporadic when you combine a quiet period of the year (summer vacation season) with a small portfolio and lower download volume than in the past. As IS announced a new referral program today, I assume the perceived lower traffic (on the part of long time contributors) is real.

ShadySue · « **Reply #4 on:** July 25, 2011, 17:41 »

Quote from: jsnover on July 25, 2011, 17:05

As IS announced a new referral program today, I assume the perceived lower traffic (on the part of long time contributors) is real.

And they seem to be resuming advertising. Slightly strange targetting reported so far: internet banners for people who have already been at the site (e.g.contributors), though other sites seem to do that, and two magazines which I wouldn't expect to have a large readership of buyers - would the target market of 'Advanced Photography' be obvious buyers? Or are they trying to obtusely attract new contributors?
But I've been complaining for ages that I got far more downloads, with far, far fewer files, when they advertised widely. If I'd read about the advertising program yesterday, I'd have spent time in WHSmith in Glasgow flicking through the mags aimed at people who are more likely to be buyers (they're not on the shelves in newsagents out in the country).

lisafx · « **Reply #5 on:** July 25, 2011, 18:04 »

Quote from: ShadySue on July 25, 2011, 17:41

And they seem to be resuming advertising. Slightly strange targetting reported so far: internet banners for people who have already been at the site (e.g.contributors), though other sites seem to do that, and two magazines which I wouldn't expect to have a large readership of buyers - would the target market of 'Advanced Photography' be obvious buyers? Or are they trying to obtusely attract new contributors?

I hope they are targeting buyers. There seem to be more than enough contributors already. Hard to imagine that they will find many buyers among the readers of Advanced Photography, though. $:-\$

With respect to their new referral program - I wish them luck. Hopefully the search bugs, price confusion, slow to no response to support tickets, and rudeness to buyers posting in the forums are all resolved. If not, there isn't any point referring buyers, because they won't be happy with what they find.

hoi ha · « **Reply #6 on:** July 26, 2011, 03:24 »

Will they notify me when it is closed?

In direct response to your question, no they will not - in fact if you get an answer from supprt at all you will be lucky. But don't expect anything from them. Also, you can have as many support tickets open as you would like but again - chances of an answer are slim - I have had emails to support outstanding for 2 months now ... are they open? Who knows? Apprently support answers emails only when the feeling hits them, and the feeling does not appear to have hit them for quite some time now.

ShadySue · « **Reply #7 on:** July 26, 2011, 05:35 »

Quote from: hoi ha on July 26, 2011, 03:24

Will they notify me when it is closed?

In direct response to your question, no they will not - in fact if you get an answer from supprt at all you will be lucky. But don't expect anything from them. Also, you can have as many support tickets open as you would like but again - chances of an answer are slim - I have had emails to support outstanding for 2 months now ... are they open? Who knows? Apprently support answers emails only when the feeling hits them, and the feeling does not appear to have hit them for quite some time now.

I had two Scout tickets replied to a few days ago - open since mid-March - both upheld.

hoi ha · « **Reply #8 on:** July 26, 2011, 10:17 »

Quote from: ShadySue on July 26, 2011, 05:35

Quote from: hoi ha on July 26, 2011, 03:24
Will they notify me when it is closed?

In direct response to your question, no they will not - in fact if you get an answer from supprt at all you will be lucky. But don't expect anything from them. Also, you can have as many support tickets open as you would like but again - chances of an answer are slim - I have had emails to support outstanding for 2 months now ... are they open? Who knows? Apprently support answers emails only when the feeling hits them, and the feeling does not appear to have hit them for quite some time now.
I had two Scout tickets replied to a few days ago - open since mid-March - both upheld.

Scout has always responded - I have only appealed 3 times and all 3 times scout overturned the rejection even though it sometimes took months . But I think we are talking about support here and not scout - support ignores most emaills they receive.

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Author Topic: Are We Notified When Ticket Closes? (Read 4145 times)

WarrenPrice

Sean Locke Photography

WarrenPrice

Jo Ann Snover

ShadySue

lisafx

hoi ha

ShadySue

hoi ha

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