I can't see the states from DM. ?

down -21% from last month
down -28% from last year August
58 refunds
this is not good 

Quote from: SpaceStockFootage on September 19, 2019, 22:48

No refunds, but worst amount this year, less than half of July (but with the same number of downloads).

I suppose the video doesn't go to Canva, so no refunds right?

I had 26 refunds, 25 of them being from Australia.  Each one was followed by a smaller sale for the same image. 

Not bad for August. I can't see any refunds.

Can you see refunds from DM?

Go to Sales, then click Gross Royalty to reorder your sales from least amount, so the larges refund comes at the top. Ignore the probably many 'refunds' you got in Jan 2017: these were apparently never sales, it was just Getty testing the system when it was introduced to iS. 

Quote from: ShadySue on September 20, 2019, 09:45

Go to Sales, then click Gross Royalty to reorder your sales from least amount, so the larges refund comes at the top. Ignore the probably many 'refunds' you got in Jan 2017: these were apparently never sales, it was just Getty testing the system when it was introduced to iS. 

I also cannot see any refunds, but clearly do not understand what I am seeing.

I start at the ESP login, the go to "royalties." I don't see a place to see 'sales' or what was sold or for what price?  (I attached a screenshot, but it does not seem to show up here...)

Jo Ann Snover was correct two or three years ago when istock changed the subscription payments to 'percentage of whatever the client pays'.  She correctly predicted that this would allow istock to offer massive discounts to customers and then pass on those discounts to contributors.  That's exactly what has happened.  And this is why RPD is declining (and will continue to decline).

In my case my monthly sales have remained fairly stable, but income has declined by about 40% over the past year.  This is a direct reflection of the discounts being given to customers then passed on to contributors through reduced subscription payments.

Several years ago Getty support published a video reassuring contributors that 'this is not a race to the bottom'.  In reality that is exactly what they have done.  Their business model appears to be to give bigger and bigger discounts in order to retain customers - and that means lower and lower payments to contributors.

At the peak istock was the most successful microstock agency with gross revenues of about $400 million.  Getty changed the model away from 'high volume' and destroyed the revenue stream which is now in the region of $200 million.  So istock's gross revenue has dropped by half and now they reduce payments to contributors in a desperate attempt to maintain the customer base.  Is it any wonder that for most contributors sales and income have dropped by a significant amount?