MicrostockGroup
Agency Based Discussion => iStockPhoto.com => Topic started by: HelloMyNameIsYay on January 26, 2017, 22:34
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Hey y'all,
I've been using a third-party app to track my balance on iStock and today noticed that $90 dollars has suddenly disappeared. I have no email informing me that I'm being sent a a payment and there's nothing in the payouts report. Is this anything anyone else has experienced?
Thanks
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Got same issue, around 60$ dissapeared.
That's the reasin why I'm reading your post..
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Same here! 72$ vanished. The balance in Deep Meta app is currently 0.00
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Same here, some 60$ vanished, but they kind of said in the last email that the stats and balance will be erased for anything prior to 2017 and urge us to download report before the deletion happens.
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Same here, the balance was $82 but now showing only $8, IS is very mysterious these days :)
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Same here,
about £37.00 - could it be the balance is being transferred to Paypal.
Also I see DeepMeta is being updated for February. Is this to rule out the ability to check our money balance through that?
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same here 92USD missing. First I assumed that with the unreported subscriptions I reached payout and they are preparing the payout. But it`s not the case. It is this shady, non-transparent transition they will be blaming all technical difficulties for a year or two.
According to their forum our balances will be restored only on February 20th with the new sales report. Until then our only option is to trust them, which is from my perspective getting harder and harder.
With the deactivation of many of my editorial files, the incompetent transition to the new system and the new royalty scheme I will close my account once I get the payout after february.
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I sent in a service ticket, so I should be getting a response within the next six months.
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I sent in a service ticket, so I should be getting a response within the next six months.
You and me both. Same story. I really think IStock should be removed from the Microstock poll results for the time being. "42" and "top tier" is an erroneous claim and feeds right into IStock's incompetent transition.
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SNAFU
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Same. Was nothing but few $ but hey.... it is gone
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Same. Was nothing but few $ but hey.... it is gone
They did say that reporting might be delayed, but payments would be processed on time. Maybe the payments just went out. That could be what happened. I don't know, I don't think I wasn't due anything for Dec. because it was such a dismal month on IS.
Good Luck!
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My payment for Dec went into my Paypal a/c on Tuesday (24th).
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$98 gone; no payment...
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I have no idea how much money I have, how much I've sold or how much was lost.
There's no excuse for this technical mess. Utterly unprofessional and non-transparant.
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Me too! Over $70 disappeared.
Sent from my Redmi Note 3 using Tapatalk
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You can still access your daily credit sales from your istock Profile page. It won't tell you what images sold, but it will tell you how many and give you a daily total. Keep in mind that this is for credit sales only. Log into your account and click onto your Profile page. Scroll down and locate "Downloads," just above your January sales graph. Right next to the "Downloads" type, you should see a very small square box outline. This box is visible on Safari and Chrome, but not on Firefox. If you click on the box, it'll download a CSV file with your latest daily statistics. It works even better on my iPad, which instantly opens the CSV file onto a new page in Safari. Don't know how much longer this will be available, but it's still working as of this writing.
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Hey y'all,
I've been using a third-party app to track my balance on iStock and today noticed that $90 dollars has suddenly disappeared. I have no email informing me that I'm being sent a a payment and there's nothing in the payouts report. Is this anything anyone else has experienced?
Thanks
Third party apps aren't accurate from my understanding.
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Yesterday, I was very close to a payout but all of a sudden today I'm seeing a balance of only a few dollars (in iStock Stats app). I assumed there was a payout, but I didn't get an email and no money was added to my PayPal account.
I don't see a credit sale that would have put me over the payout amount. I guess I could have some subscription sales but it would be an unusually high amount for my small portfolio. So maybe they just knocked the balance back to a fraction of what it was before because...why not? Maybe this is my "alternative balance."
Can this get more surreal?
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They seem to have removed all financial info about sales from the site, I can see how many files have sold but not what the commission is.
This destruction of data and hiding of our own financial information is really beyond a joke. I guess IS got into the post-reality and post-truth universe ahead of Trump.
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They seem to have removed all financial info about sales from the site, I can see how many files have sold but not what the commission is.
This destruction of data and hiding of our own financial information is really beyond a joke. I guess IS got into the post-reality and post-truth universe ahead of Trump.
There are a few parallels.
Remember years ago JJRD spoke of needing a "new kind of trust" when dealing with iS?
Still, in this case, iS told us well in advance that all this was going to happen, info about which has been repeated on several msg threads, yet people still act surprised.
It's not acceptable, but also not surprising.
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They seem to have removed all financial info about sales from the site, I can see how many files have sold but not what the commission is.
This destruction of data and hiding of our own financial information is really beyond a joke. I guess IS got into the post-reality and post-truth universe ahead of Trump.
There are a few parallels.
Remember years ago JJRD spoke of needing a "new kind of trust" when dealing with iS?
Still, in this case, iS told us well in advance that all this was going to happen, info about which has been repeated on several msg threads, yet people still act surprised.
It's not acceptable, but also not surprising.
The surprise comes next week when we find out how they just totally screwed us? >:(
Data blackout for over a month is not encouraging, even if they warned us. Because they lied in their warnings, about dates and what was going to happen. Then sent more false information to cover that, and I'm willing to bet that when Feb. 1st or 3rd or whatever promised date arrives, we'll still be missing income and sales data.
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I was at around $98 and now it's just over $1 so I assumed it meant I'd be getting a payout. :(
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They seem to have removed all financial info about sales from the site, I can see how many files have sold but not what the commission is.
This destruction of data and hiding of our own financial information is really beyond a joke. I guess IS got into the post-reality and post-truth universe ahead of Trump.
There are a few parallels.
Remember years ago JJRD spoke of needing a "new kind of trust" when dealing with iS?
Still, in this case, iS told us well in advance that all this was going to happen, info about which has been repeated on several msg threads, yet people still act surprised.
It's not acceptable, but also not surprising.
The surprise comes next week when we find out how they just totally screwed us? >:(
Data blackout for over a month is not encouraging, even if they warned us. Because they lied in their warnings, about dates and what was going to happen. Then sent more false information to cover that, and I'm willing to bet that when Feb. 1st or 3rd or whatever promised date arrives, we'll still be missing income and sales data.
More surprise, they aren't reporting until the Feb 20th?
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Hey y'all,
I've been using a third-party app to track my balance on iStock and today noticed that $90 dollars has suddenly disappeared. I have no email informing me that I'm being sent a a payment and there's nothing in the payouts report. Is this anything anyone else has experienced?
Thanks
Third party apps aren't accurate from my understanding.
It's showing the same missing balance on two third-party apps, one of which is Deep Meta, endorsed and encouraged to use for keeping track of financials by iStock.
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They seem to have removed all financial info about sales from the site, I can see how many files have sold but not what the commission is.
This destruction of data and hiding of our own financial information is really beyond a joke. I guess IS got into the post-reality and post-truth universe ahead of Trump.
There are a few parallels.
Remember years ago JJRD spoke of needing a "new kind of trust" when dealing with iS?
Still, in this case, iS told us well in advance that all this was going to happen, info about which has been repeated on several msg threads, yet people still act surprised.
It's not acceptable, but also not surprising.
The surprise comes next week when we find out how they just totally screwed us? >:(
Data blackout for over a month is not encouraging, even if they warned us. Because they lied in their warnings, about dates and what was going to happen. Then sent more false information to cover that, and I'm willing to bet that when Feb. 1st or 3rd or whatever promised date arrives, we'll still be missing income and sales data.
More surprise, they aren't reporting until the Feb 20th?
I didn't write this and it answers two questions or more. Go to the Getty forums and read the updates about system changes. Looks like you are right, reporting will be on the 20th of the month. Surprise!
The new DeepMeta version won't show any sales stats at all. At least initially. Getty plans support for limited stats in their API later in February.
Also explains where the missing money is and that it's safe, we'll be seeing it on the other side when they slip into ESP or whatever it's called. Looks like partly good news.
From next week we will be providing access to the ESP platform. In ESP, you will sign into one site and from there you can upload files, check the status of your uploads, receive feedback from inspectors, view your sales reports (published on the 20th of each month), administer your account, open contact tickets and view the CCW, the forums and more. To start with the stats will be fairly basic, but the great thing about the new ESP platform is that we can far more easily add functions and improvements.
Balances
A number of contributors have reported that their balances have dropped. This will be the case for those who had carry over balances at the end of the previous month i.e. did not qualify for payout. Don't panic, your money hasn't vanished. The balance info, that third party tools like DeepMeta can access, is only now showing January credit sale earnings, so you won't see a correct total. Once you get your Feb 20th sales report, you will be able to truly see what's what. As we gradually move to the ESP system it's likely that any work around ways you have to accurately track sales or balances may be impacted, so don't stress, we will soon have the new tools available for you.
Please hang tight, we are almost, almost there...
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Hey y'all,
I've been using a third-party app to track my balance on iStock and today noticed that $90 dollars has suddenly disappeared. I have no email informing me that I'm being sent a a payment and there's nothing in the payouts report. Is this anything anyone else has experienced?
Thanks
Third party apps aren't accurate from my understanding.
It's showing the same missing balance on two third-party apps, one of which is Deep Meta, endorsed and encouraged to use for keeping track of financials by iStock.
You may be getting some data, it just might not be accurate. I think you'll have to check the forum or wait till next month.
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They seem to have removed all financial info about sales from the site, I can see how many files have sold but not what the commission is.
This destruction of data and hiding of our own financial information is really beyond a joke. I guess IS got into the post-reality and post-truth universe ahead of Trump.
There are a few parallels.
Remember years ago JJRD spoke of needing a "new kind of trust" when dealing with iS?
Still, in this case, iS told us well in advance that all this was going to happen, info about which has been repeated on several msg threads, yet people still act surprised.
It's not acceptable, but also not surprising.
The surprise comes next week when we find out how they just totally screwed us? >:(
Data blackout for over a month is not encouraging, even if they warned us. Because they lied in their warnings, about dates and what was going to happen. Then sent more false information to cover that, and I'm willing to bet that when Feb. 1st or 3rd or whatever promised date arrives, we'll still be missing income and sales data.
More surprise, they aren't reporting until the Feb 20th?
I didn't write this and it answers two questions or more. Go to the Getty forums and read the updates about system changes. Looks like you are right, reporting will be on the 20th of the month. Surprise!
The new DeepMeta version won't show any sales stats at all. At least initially. Getty plans support for limited stats in their API later in February.
Also explains where the missing money is and that it's safe, we'll be seeing it on the other side when they slip into ESP or whatever it's called. Looks like partly good news.
From next week we will be providing access to the ESP platform. In ESP, you will sign into one site and from there you can upload files, check the status of your uploads, receive feedback from inspectors, view your sales reports (published on the 20th of each month), administer your account, open contact tickets and view the CCW, the forums and more. To start with the stats will be fairly basic, but the great thing about the new ESP platform is that we can far more easily add functions and improvements.
Balances
A number of contributors have reported that their balances have dropped. This will be the case for those who had carry over balances at the end of the previous month i.e. did not qualify for payout. Don't panic, your money hasn't vanished. The balance info, that third party tools like DeepMeta can access, is only now showing January credit sale earnings, so you won't see a correct total. Once you get your Feb 20th sales report, you will be able to truly see what's what. As we gradually move to the ESP system it's likely that any work around ways you have to accurately track sales or balances may be impacted, so don't stress, we will soon have the new tools available for you.
Please hang tight, we are almost, almost there...
Thanks for the update. It never ceases to amaze me how flippant these people are with our money. I guess as long as it's collecting interest in their accounts, it's all good. *.
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Hey y'all,
I've been using a third-party app to track my balance on iStock and today noticed that $90 dollars has suddenly disappeared. I have no email informing me that I'm being sent a a payment and there's nothing in the payouts report. Is this anything anyone else has experienced?
Thanks
Third party apps aren't accurate from my understanding.
It's showing the same missing balance on two third-party apps, one of which is Deep Meta, endorsed and encouraged to use for keeping track of financials by iStock.
You may be getting some data, it just might not be accurate. I think you'll have to check the forum or wait till next month.
Right
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Last month $98 disappeared from my account.
I should normally get a payment from Istock this month.
Somebody else already got the 'missing' earning back or got it paid?
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Last month $98 disappeared from my account.
I should normally get a payment from Istock this month.
Somebody else already got the 'missing' earning back or got it paid?
They say we're going to be paid around the 25th as usual. Technically, as the 25th is a Saturday, we should be paid tomorrow, which might happen, but with all the chaos over there I'm not holding my breath.
Ha, O me of little faith. I just got home and it's in my PayPal already. I hope it's not really the full amount or I'm stuffed, but at least it's been paid.
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just got paid, the missing amount included
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They have already payed. Paying in time is one of the few things that they never have messed up.
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Ok, i've just got mine too.