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Author Topic: Buyers Bailing on Istock  (Read 387905 times)

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« Reply #725 on: December 29, 2010, 16:07 »
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I wish someone would explain to me why istock can't email contributors and buyers. Surely it's possible...I get email blasts all the time from big companies.


« Reply #726 on: December 29, 2010, 16:09 »
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I wish someone would explain to me why istock can't email contributors and buyers. Surely it's possible...I get email blasts all the time from big companies.

they do have a huge base, so maybe they don't want to widely advertise all the problems going on. 

lisafx

« Reply #727 on: December 29, 2010, 16:47 »
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and then iStock's reply:
Quote
Tweet reply by iStock: @Vonster Agree.  Unfortunately emailing that many users isn't a practical option either.  It's the holiday short staffing us that's the prob.

I kind of feel sorry for whoever is responding on the twitter account as they seem to be one of the few people working, and they really can't fix anything, just respond to complaints/tweets and notify someone on staff who may actually be working. 

I feel really sorry for that person too.  They just made a fatal error in telling the truth - that "It's the holiday short staffing that's the prob".  They are most likely going to get their a$$ handed to them for admitting that publicly.

« Reply #728 on: December 29, 2010, 16:55 »
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Here's another:

Quote
idyzyn
idyzyn
Member has had a submission accepted to the Designer Spotlight
Posted 9 mins ago
Quote
   
I've basically left iStock although I used to LOVE IT HERE - returned today to buy a couple of images - and have found that the search isn't working at all for me. Only the Dollar Bin search.

No I'm not trying too specific a keyword. I can type in "boy" and get nothing. I can type in "boy scout" and get nothing. "camping" - etc - NOTHING. So that's what I'll be buying: NOTHING!!!!!

« Reply #729 on: December 29, 2010, 16:57 »
0
Here's another:

Quote
idyzyn
idyzyn
Member has had a submission accepted to the Designer Spotlight
Posted 9 mins ago
Quote
   
I've basically left iStock although I used to LOVE IT HERE - returned today to buy a couple of images - and have found that the search isn't working at all for me. Only the Dollar Bin search.

No I'm not trying too specific a keyword. I can type in "boy" and get nothing. I can type in "boy scout" and get nothing. "camping" - etc - NOTHING. So that's what I'll be buying: NOTHING!!!!!



I was just going to post that!  :) 
here's the link if anyone cares to see the thread.

« Reply #730 on: December 29, 2010, 17:00 »
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This was his last post. OUCH.


All better. I went to another site and typed it in and got just what I wanted. No more screwing around. I don't have time . . .

« Reply #731 on: December 29, 2010, 17:00 »
0
Here's another:

Quote
idyzyn
idyzyn
Member has had a submission accepted to the Designer Spotlight
Posted 9 mins ago
Quote
   
I've basically left iStock although I used to LOVE IT HERE - returned today to buy a couple of images - and have found that the search isn't working at all for me. Only the Dollar Bin search.

No I'm not trying too specific a keyword. I can type in "boy" and get nothing. I can type in "boy scout" and get nothing. "camping" - etc - NOTHING. So that's what I'll be buying: NOTHING!!!!!



I was just going to post that!  :) 
here's the link if anyone cares to see the thread.


We must have posted at the same time.  :)

donding

  • Think before you speak
« Reply #732 on: December 29, 2010, 17:01 »
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What are they thinking??? I'm beginning to think they are trying to show a loss to save on taxes rather than a profit.

ShadySue

  • There is a crack in everything
« Reply #733 on: December 29, 2010, 17:02 »
0
Here's another:

Quote
idyzyn
idyzyn
Member has had a submission accepted to the Designer Spotlight
Posted 9 mins ago
Quote
   
I've basically left iStock although I used to LOVE IT HERE - returned today to buy a couple of images - and have found that the search isn't working at all for me. Only the Dollar Bin search.

No I'm not trying too specific a keyword. I can type in "boy" and get nothing. I can type in "boy scout" and get nothing. "camping" - etc - NOTHING. So that's what I'll be buying: NOTHING!!!!!



I was just going to post that!  :) 
here's the link if anyone cares to see the thread.

It was probably just that really stupid 'feature' that reports 0 results until they all come down (who thought of that one? Why hasn't it been fixed? Why am I even asking?)

« Reply #734 on: December 29, 2010, 17:03 »
0
This was his last post. OUCH.


All better. I went to another site and typed it in and got just what I wanted. No more screwing around. I don't have time . . .

That's too bad. But I totally understand. As a buyer, I wouldn't have lasted as long as some of these ones with a lot of patience have. When people are on a deadline, there's just no time to sit around and try and troubleshoot a poorly designed and implemented website.

lisafx

« Reply #735 on: December 29, 2010, 17:21 »
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On Twitter, I can see the responses of the Istock staff, but not the comments directed to Istock by other people. 

« Reply #736 on: December 29, 2010, 17:32 »
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I can't read this stuff anymore...it's too depressing. I've stopped uploading since nobody can see my stuff...or buy it even if they can. The sales I had on Christmas Day are very likely fraudulent and will be backed out. It's a ship of fools captained by Donald Duck. Unbelievable. And one of my New Year's resolutions was to cut down on the scotch. Fat chance.

« Reply #737 on: December 29, 2010, 17:33 »
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On Twitter, I can see the responses of the Istock staff, but not the comments directed to Istock by other people. 

I can only see posts by istock regarding Vetta. I'm not seeing any of the kind of posts I saw before, from istock or to istock.  ???

donding

  • Think before you speak
« Reply #738 on: December 29, 2010, 17:37 »
0
On Twitter, I can see the responses of the Istock staff, but not the comments directed to Istock by other people. 

I can only see posts by istock regarding Vetta. I'm not seeing any of the kind of posts I saw before, from istock or to istock.  ???

Now that is down right weird. I was just looking at it, then closed it out and after you said something Lisa, opened it back up and the post's from the customer was gone. Can the monitor the post on twitter too????

« Reply #739 on: December 29, 2010, 17:43 »
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On Twitter, I can see the responses of the Istock staff, but not the comments directed to Istock by other people. 

I can only see posts by istock regarding Vetta. I'm not seeing any of the kind of posts I saw before, from istock or to istock.  ???

Now that is down right weird. I was just looking at it, then closed it out and after you said something Lisa, opened it back up and the post's from the customer was gone. Can the monitor the post on twitter too????

Yeah, I am wondering if they haven't disconnected their link to twitter somehow, except for the sales plugs.

All of this social networking is accomplishing one good thing for consumers and that is if companies don't get their act together and treat their customers and suppliers right, people are going to know about it, and fast.

donding

  • Think before you speak
« Reply #740 on: December 29, 2010, 17:46 »
0
On Twitter, I can see the responses of the Istock staff, but not the comments directed to Istock by other people. 

I can only see posts by istock regarding Vetta. I'm not seeing any of the kind of posts I saw before, from istock or to istock.  ???

Now that is down right weird. I was just looking at it, then closed it out and after you said something Lisa, opened it back up and the post's from the customer was gone. Can the monitor the post on twitter too????

Yeah, I am wondering if they haven't disconnected their link to twitter somehow, except for the sales plugs.

All of this social networking is accomplishing one good thing for consumers and that is if companies don't get their act together and treat their customers and suppliers right, people are going to know about it, and fast.

Yeah its as if they are a cat trying to cover up their sh*t just to cover up the smell. Bottom line is....it still smells.

« Reply #741 on: December 29, 2010, 18:10 »
0
On Twitter, I can see the responses of the Istock staff, but not the comments directed to Istock by other people. 

I can only see posts by istock regarding Vetta. I'm not seeing any of the kind of posts I saw before, from istock or to istock.  ???

Now that is down right weird. I was just looking at it, then closed it out and after you said something Lisa, opened it back up and the post's from the customer was gone. Can the monitor the post on twitter too????

Yeah, I am wondering if they haven't disconnected their link to twitter somehow, except for the sales plugs.

All of this social networking is accomplishing one good thing for consumers and that is if companies don't get their act together and treat their customers and suppliers right, people are going to know about it, and fast.

don't put an "@" or "#" in front of istock, just do a search on "istock" and you'll get all the tweets that have istock in them somewhere.  I still see the tweets.

« Reply #742 on: December 29, 2010, 18:14 »
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don't put an "@" or "#" in front of istock, just do a search on "istock" and you'll get all the tweets that have istock in them somewhere.  I still see the tweets.

Let me try again. I saw them earlier and haven't changed anything since, but when I searched and followed, i used @iStock.

donding

  • Think before you speak
« Reply #743 on: December 29, 2010, 18:20 »
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don't put an "@" or "#" in front of istock, just do a search on "istock" and you'll get all the tweets that have istock in them somewhere.  I still see the tweets.

Let me try again. I saw them earlier and haven't changed anything since, but when I searched and followed, i used @iStock.

The first time I did it I also did the @iStock and it pulled up the remarks by the customer. When I reopened it, it was already on the iStock page but the remarks were gone, so when I tried it with just iStock and it still pulled up just iStock's posts again and no customer posts.

lisafx

« Reply #744 on: December 29, 2010, 19:51 »
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Thanks for the replies.  I just assumed I was doing something wrong, as I haven't used Twitter before. 

Weird that the customer complaints are disappearing.  Does Istock have some control over what is visible on twitter?

donding

  • Think before you speak
« Reply #745 on: December 29, 2010, 19:53 »
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Thanks for the replies.  I just assumed I was doing something wrong, as I haven't used Twitter before. 

Weird that the customer complaints are disappearing.  Does Istock have some control over what is visible on twitter?

That's what I was wondering too.

« Reply #746 on: December 29, 2010, 20:03 »
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Thanks for the replies.  I just assumed I was doing something wrong, as I haven't used Twitter before.  

Weird that the customer complaints are disappearing.  Does Istock have some control over what is visible on twitter?

That's what I was wondering too.

I believe so. For instance, I have a FB page for my cathyslife stuff. I have that linked to my Twitter account. Any time I post something on FB, it automatically tweets the same thing. So likely their FB page is linked? Not sure, i need to go investigate the FB page.

Also, when I go to Twitter and login, their posts don't show on the left in my Timeline tab. If I click on the istock logo to the right, under the people I am following, istocks timeline shows. I think all the posts show there. I never did get the hang of or like Twitter.

edit: so i don't think they were disappearing for me, I think I just don't know exactly how to use Twitter.   ::)

donding

  • Think before you speak
« Reply #747 on: December 29, 2010, 20:11 »
0

edit: so i don't think they were disappearing for me, I think I just don't know exactly how to use Twitter.   ::)

First time I've been on there so don't really know what I'm doing...lol

« Reply #748 on: December 29, 2010, 20:14 »
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I took a look at the istockphoto FB page. Doesn't look like exactly the same things that are posted on FB by IS are appearing on Twitter, so I believe they might post the tweets manually. I'm really just guessing...as I said, don't know a whole lot about it, only a little.

There are a few posts on the FB page though by angry buyers and/or contributors etc.

« Reply #749 on: December 29, 2010, 21:13 »
0
no, you can't delete the twitter posts.  I think only the original person who tweeted it might be able to, as I've deleted a few of mine in the past. 

I do have my twitter and FB pages linked so that if I add #fb to the end of any tweet it automatically will also post on my Facebook page.  I dont know if there is something that goes the other way, the app I used is a Facebook app called "selective tweets"


 

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