Author Topic: Buzz of Istock !! (Read 7425 times)

Axel Lauer · « **on:** May 23, 2013, 13:51 »

Thats a kind of an open Letter because we decided to give IS the axe.
We are not willing to work with people who try their best to sink the boat

Why....

?
Amongst all these latest scandals the last thing which annoyed thehell out of me was this and what can be asked as "Is IS selling images although they know that they do not have a correct MR??"

Here we go.
I uploaded around 100 images of a shooting with one model.
After uploading files and MR I realised that the MR was the wrong one !!!

We informed IS like this:

Quote

Dear Misses N...
we have to inform you that we mixed up the data in the modelrelease we uploaded with the latest delivery.
So please do not publish these photos.

We informed them that they do not have a proper MR and that they are not allowed to publish these images.

They said

Quote

Hi Alex,

The file is currently in process............. and you will be able to cancel
the file after it has been processed and before it has entered the
inspection queue.

........

We replied:

Quote

Hello K.,

the name is Axel, by the way. We do not just mean one single file. ALL the photos that we have uploaded to iStockphoto on the 3rd of May are concerned. Please delete all of them, as the data in the model release is not correct. If these images are published there is no valid MR attached to them. I believe I do not have to tell you about the legal requirements when publishing images of people... That is why we request that these images are not to be published at all.
Please note that we have done our duty by informing you about the incorrect model release. If any legal issues should occur due to these images being published on iStockphoto we want to emphasize that the responsibility lies entirely with iStockphoto.

Today we got two different informations

1: Many of these files have been published.

Quote

Hello Rightlight-Berlin

Your file "Peacock girl" has been accepted into the main iStockphoto Collection.

Thank you for submitting your art to iStockphoto. You can view your file here:

http://www.istockphoto.com/file_closeup.php?id=24215523

Sincerely,
The iStockphoto administration team.
Please note that the file will be available within 24 hours.

2: A mail in many cases regarding these images that these files can not been published because of incomplete MR

Quote

Dear Axel Lauer

We regret to inform you that image # 24214622- (Peacock girl) has been deactivated from the iStockphoto database of Royalty Free Images.

Reason for deactivation:
The model release does not comply with iStockphoto legal standards since it is missing the following information:

1. Model’s telephone number
2. Model’s email address

Note that when a model does not have complete contact details, like it is the case for homeless and nomad people, just as examples, that person must be photographed while holding the model release and that image has to be combined on the release.

Please provide a new release containing the required mandatory information and contact [email protected] to have this file reactivated.

Thanks for your understanding.

Perfect , we thought. Finally they realized that they are not permitted to publish these files and they delete or deactivate them
Great

But i was wrong.
We replied like this to their last mail

Quote

Thats great because we informed you more than once that we dont allow you to publish these files.
Obvious you were willing to publish them anyway.

Now you stated yourself that it would be illegal to publish them.
So make sure that not a single image of this model will be published!!!!

And now guess what happened???
Read yourself what IS ansered:

Quote

Hi Axel,

You are welcome to cancel these uploads within your my upload page as
stated in our pervious discussion.

If the file is approved you can also deactivate this on your account by
navigating to the file close up page and selecting deactivate. As a
reminder it is your responsibility to ensure legal permission prior to
uploading.

Please let us know if you have any other questions.

Maybe i should inform the model that IS sells without having a proper release and with the perfect knowledge about missing MR and watch how IS is been kicked its ass.

But we all (my employees and me too) are so pissed about that "company" that we decided to give them the axe..

Here is our "farewell-mail" to them..

Quote

I dont need to deactivate because you stated that images with incomplete MRs are not allowed to be published on istock.
We informed you several times now that you do not have a proper MR.
Now your team proofed that you are aware of it!!!

If you really want to cause a legal issue go ahead!
And obvious you really try your best to become the "Titanic of Stockagencies" (in two days you can read a post in our blog about our experience with IS, titled exactly like this)

Just to mention only a few things....
-the way you treat your contributors (see Sean Locke)
-Google Drive Scandal
-you behave absolutely arrogant and ignorant
-you are the biggest exploiter under all agencies

So buzz of and delete our account!!!!

tickstock · « **Reply #1 on:** May 23, 2013, 14:01 »

adamkaz · « **Reply #2 on:** May 23, 2013, 14:08 »

I don't think you can expect to just tell someone to clean up your mess and be absolved of your responsibility. You knew something was messed up, and you had the ability and responsibility to fix it, and you refused.

Axel Lauer · « **Reply #3 on:** May 23, 2013, 14:15 »

@adamkatz
not publishing something does not involve any action!!
Its just "not publishing".
Do you understand these kind of simple things?

Once more for people who have difficulties to follow:
-We informed them that they have no proper release
-They are aware of it
-They still publish

Do you really think that they have no oportunity to get all our files from 3.May deleted with one click???
But they expect contributors to click through their chaotic backend and delete every single file manually.
Thats this kind of arrogance you probably are addicted to, dont you??

Got it?

aspp · « **Reply #4 on:** May 23, 2013, 14:23 »

I think you mean buzz off

Why are you airing your dirty linen in public instead of sorting this out privately and quietly ? It seems quite unprofessional and that is the sort of thing which can come back to damage you. If I was you I would politely ask Leaf to delete this thread. Not many people here are going to apologize for Istock but this seems to definitely be a mess you made.

shudderstok · « **Reply #5 on:** May 23, 2013, 14:24 »

Why don't you just ~~man up~~ grow up and delete/cancel all the files that you screwed up in submitting with the wrong model release in the first place???

your sense of self entitlement is truly annoying.

Eyedesign · « **Reply #6 on:** May 23, 2013, 14:25 »

Why didn't just delete the uploads?

shudderstok · « **Reply #7 on:** May 23, 2013, 14:26 »

Quote from: aspp on May 23, 2013, 14:23

I think you mean buzz off

Why are you airing your dirty linen in public instead of sorting this out privately and quietly ? It seems quite unprofessional and that is the sort of thing which can come back to damage you. If I was you I would politely ask Leaf to delete this thread. Not many people here are going to apologize for Istock but this seems to definitely be a mess you made.

you can't fix stupid

Eyedesign · « **Reply #8 on:** May 23, 2013, 14:27 »

Quote from: shudderstok on May 23, 2013, 14:24

your sense of self entitlement is truly annoying.

He's prussia

dingles · « **Reply #9 on:** May 23, 2013, 14:27 »

I agree, although they possibly could of just not published them (sounds easier than it may be...this is iStock after all), it was not their mistake nor their responsibility. Besides there is no need to 'dig' for crap if you want to trash iStock...especially on these forums

ShadySue · « **Reply #10 on:** May 23, 2013, 14:28 »

Quote from: Axel Lauer on May 23, 2013, 14:15

Do you really think that they have no oportunity to get all our files from 3.May deleted with one click???
But they expect contributors to click through their chaotic backend and delete every single file manually.

You made the mistake. We all make mistakes at times.
But why expect others to clean up after you?
That's arrogance in the extreme.

Digital66 · « **Reply #11 on:** May 23, 2013, 14:32 »

Come on! What were you expecting? It was all your fault. Duh!

ShadySue · « **Reply #12 on:** May 23, 2013, 14:33 »

I'm sure poor 'Misses N' has had her prayers answered.

Axel Lauer · « **Reply #13 on:** May 23, 2013, 14:43 »

You all probably know ho to spell "S-U-P-P-O-R-T"
But obviously you all forgot what it means.
Maybe you are used to be treated as cashcows for to long ...

If i ran my business on the supportlevel of IS i would be broke.
Good Night

loop · « **Reply #14 on:** May 23, 2013, 14:46 »

Much ado about nothing. Just cancel this peacock girl file and the others and forget. Nothing will be lost.

Poncke v2 · « **Reply #15 on:** May 23, 2013, 14:52 »

I have many German friends and colleagues, and I normally perceive the good people of Germany to be very polite, calm, reasonable and extremely friendly people. I also lived in Germany for 12 years. I never met a German person with an attitude like yours. No offence, I see your issue, but you could have handled it in a dozen other and better ways.

cathyslife · « **Reply #16 on:** May 23, 2013, 19:27 »

If you have been dealing with istock for any length of time, and you have been visiting this board for any length of time, you should know by now that THERE IS NO SUPPORT at istock. Frankly, I axed them a long time ago because of their incompetance, arrogance, lack of support, lack of respect, ad infinitum....

I don't get why you are so taken aback by their behavior.

Xanox · « **Reply #17 on:** May 24, 2013, 01:45 »

where's the scandal ? there are certainly millions of images with FAKE model release !
first of all about travel, i can't believe all these RF images of street monks and beggars have a real release.

MichaelJayFoto · « **Reply #18 on:** May 24, 2013, 02:13 »

So, the base line is: You screwed up; you asked for support; support gave you information how to solve the problem yourself; you come in and claim that this is not what you expect from support.

Apparently getting information how to fix your own problems is not enough, you need others to clean it up for you.

I am quite sure ANY agency you give the axe will be very relieved...

Xanox · « **Reply #19 on:** May 24, 2013, 04:26 »

Quote from: MichaelJayFoto on May 24, 2013, 02:13

I am quite sure ANY agency you give the axe will be very relieved...

at least they replied, some other agencies dont even answer to emails.

Poncke v2 · « **Reply #20 on:** May 24, 2013, 04:36 »

Quote from: Xanox on May 24, 2013, 04:26

Quote from: MichaelJayFoto on May 24, 2013, 02:13
I am quite sure ANY agency you give the axe will be very relieved...

at least they replied, some other agencies dont even answer to emails.

All agencies I am with reply to my emails. All of them. I am with the 11 top agencies except for DT. So it must the lower ranked agencies then

Digital66 · « **Reply #21 on:** May 24, 2013, 07:57 »

Quote from: Xanox on May 24, 2013, 04:26

Quote from: MichaelJayFoto on May 24, 2013, 02:13
I am quite sure ANY agency you give the axe will be very relieved...
at least they replied, some other agencies dont even answer to emails.

I'm not surprised other agencies have better chosen to ignore your emails.

JPSDK · « **Reply #22 on:** May 24, 2013, 08:35 »

Axel.
Istock is famous for its arrogance and I have also removed my pictures. I could not stand their arrogancy, greed and business etics anymore.

However they are not "Oberammergau Bildbüro", they are a digital monster money making machine, and you cannot communicate with then in a normal way.

You will get an automated reply that refers to a standard procedure, only in emergencies that would hurt them, they would take action.

Then what the above people say is right, you made a mistake and connected the wrong MR to your pictures. It is you who should clear it up. And you should not get mad at istock for that reason. But then again, you would soon have experienced other better reasons, so be happy you are out of there.
Viva la libertad!

eclaire · « **Reply #23 on:** May 24, 2013, 08:49 »

It's "Oberammergauer Bildbüro" or "Bildbüro Oberammergau"

feel free to be similar pedantic with my English

JPSDK · « **Reply #24 on:** May 24, 2013, 08:54 »

Please forgive me. I dont speak German so often anymore.

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Author Topic: Buzz of Istock !! (Read 7425 times)

Axel Lauer

tickstock

adamkaz

Axel Lauer

aspp

shudderstok

Eyedesign

shudderstok

Eyedesign

dingles

ShadySue

Digital66

ShadySue

Axel Lauer

loop

Poncke v2

cathyslife

Xanox

MichaelJayFoto

Xanox

Poncke v2

Digital66

JPSDK

eclaire

JPSDK

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