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Agency Based Discussion => iStockPhoto.com => Topic started by: madelaide on February 19, 2011, 17:44

Title: Can't find two of my sales
Post by: madelaide on February 19, 2011, 17:44

My stats say I had one sale in January and one in February that I don't see in the "My uploads" page. I checked the dollar bin sales too.

One of the sales was on Feb 7th, and I checked the files sold afterwards, checked all their tabs (partner, etc).

So, where can I find the mystery sales?  I think this has happened before.  :-\

Title: Re: Can't find two of my sales
Post by: ShadySue on February 19, 2011, 18:03

Quote from: madelaide on February 19, 2011, 17:44

My stats say I had one sale in January and one in February that I don't see in the "My uploads" page. I checked the dollar bin sales too.

One of the sales was on Feb 7th, and I checked the files sold afterwards, checked all their tabs (partner, etc).

So, where can I find the mystery sales?  I think this has happened before.  :-\

Were they big(gish) sales?
Have you checked for ELs?

Title: Re: Can't find two of my sales
Post by: madelaide on February 19, 2011, 18:08

98c and 42c. Of course, considering IS commissions, these may be big sales.  ;D

They both show in blue in stats, so they are regular sales.

Title: Re: Can't find two of my sales
Post by: markrhiggins on February 19, 2011, 18:52

be quiet of Istock will take the money back..lol

Title: Re: Can't find two of my sales
Post by: ShadySue on February 19, 2011, 19:32

I'd suggest checking out subscription sales, but the link seems to have gone from the left hand column, with everything else from that column, sometime this afternoon, UK time. Maybe someone else knows where it's gone.

Title: Re: Can't find two of my sales
Post by: madelaide on February 21, 2011, 16:12

Any more suggestions? This is driving me nuts! :)

Title: Re: Can't find two of my sales
Post by: borg on February 21, 2011, 17:22

Quote from: madelaide on February 21, 2011, 16:12

Any more suggestions? This is driving me nuts! :)

In January I had +10$ on my account but without any changes in my stats...
Probably some old sales after revision, maybe year ago or more...

Title: Re: Can't find two of my sales
Post by: ShadySue on February 21, 2011, 17:43

Quote from: madelaide on February 21, 2011, 16:12

Any more suggestions? This is driving me nuts! :)

Take out a Support Ticket: but they're at least two weeks behind.

Title: Re: Can't find two of my sales
Post by: click_click on February 21, 2011, 18:06

I had a sale deducted due to the fraud thing back in December but funny enough, that stated sale never was listed in my "My Uploads" chart.

The sale was only documented in the earnings' summary of that specific file.

CR just answered that "we don't know why it's not showing in your list but the sale definitely occurred."

Uhhhh ok.  ::)

Title: Re: Can't find two of my sales
Post by: madelaide on February 21, 2011, 18:11

Quote from: ShadySue on February 21, 2011, 17:43

Quote from: madelaide on February 21, 2011, 16:12

Any more suggestions? This is driving me nuts! :)

Take out a Support Ticket: but they're at least two weeks behind.

I wonder if they will get my money? :)

Title: Re: Can't find two of my sales
Post by: madelaide on February 21, 2011, 18:11

Quote from: borg on February 21, 2011, 17:22

Quote from: madelaide on February 21, 2011, 16:12

Any more suggestions? This is driving me nuts! :)

In January I had +10$ on my account but without any changes in my stats...
Probably some old sales after revision, maybe year ago or more...

US$10 exactly? That would be a referral, no?