Author Topic: canister demotion? (Read 10019 times)

Jo Ann Snover · « **Reply #25 on:** June 14, 2012, 17:53 »

Nada - and my forum privs are still missing (checked in case they turned them back on but forgot to close the ticket or send me a reply).

Another contributor was (a while ago, when support was bad, but better than now) opined that one could set up customer service that just told everyone "F@ck you!" and still have better support than IS

jamirae · « **Reply #26 on:** June 15, 2012, 21:03 »

Quote from: jsnover on June 14, 2012, 17:53

Nada - and my forum privs are still missing (checked in case they turned them back on but forgot to close the ticket or send me a reply).

Another contributor was (a while ago, when support was bad, but better than now) opined that one could set up customer service that just told everyone "F@ck you!" and still have better support than IS

I think that other contributor had a good idea! LOL!!

bunhill · « **Reply #27 on:** June 16, 2012, 05:06 »

Quote from: jsnover on June 14, 2012, 17:53

Another contributor was (a while ago, when support was bad, but better than now) opined that one could set up customer service that just told everyone "F@ck you!" and still have better support than IS

^ You want them to let you back on their forum so that you can slag them off over there too ?

ETA: ubiquitous

Jo Ann Snover · « **Reply #28 on:** June 16, 2012, 20:50 »

Quote from: bhr on June 16, 2012, 05:06

Quote from: jsnover on June 14, 2012, 17:53
Another contributor was (a while ago, when support was bad, but better than now) opined that one could set up customer service that just told everyone "F@ck you!" and still have better support than IS

^ You want them to let you back on their forum so that you can slag them off over there too ?

ETA: ubiquitous

I think if you bother to look back at my many IS forum posts the bulk of them were constructive, even when critical.

I wouldn't bother making any comments - critical or positive - in the moribund iStock forums, but would like to be able to use the help forum to report or ask about problems. Given all the money they're making from me, and the fact that one slightly sarcastic comment (about an iStock policy, not any sort of personal attack) has had me banned for almost a year, I think this is excessive.

Did you have a point other than just wishing to be rude about my comment here that customer service is non-existent for contributors? Whether the answer is yes or no, saying something - anything - within 6 weeks is a pretty reasonable request in my opinion. I am paying their salaries and they are just ignoring a support ticket.

stockastic · « **Reply #29 on:** June 16, 2012, 21:04 »

Say is this "Lobo" guy still around at IS or was he swept out in the last round of cuts?

This sort thing isn't confined to IStock of course.

I once made a critical and sarcastic post on Zazzle's forum, after they'd silently bumped all the coffee mug 'products' to default to size Large, screwing up the cropping and positioning of everyone's images. I was immediately locked out of the forum and all my previous posts were deleted. No notice or explanation whatsoever.

ShadySue · « **Reply #30 on:** June 17, 2012, 04:02 »

Quote from: stockastic on June 16, 2012, 21:04

Say is this "Lobo" guy still around at IS?

Yes

Jo Ann Snover · « **Reply #31 on:** September 05, 2012, 23:55 »

This morning I received a reply to my support ticket saying that it had been incorrectly assigned and was going to be forwarded to the correct department.

I think it's nice they're going to take a look at it after 4 months, but the system needs improving when a ticket and two follow up questions (at 1 month and 2 month anniversaries) can just get "disappeared" and there's no flagging of unanswered tickets. Especially important to track unanswered tickets as we no longer are permitted to phone them.