MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: grace on March 31, 2020, 01:49

Title: Cant log in ESP istock and qhero
Post by: grace on March 31, 2020, 01:49

Hi everyone, I just wonder is it only me cant log in the ESP Istock and qhero. I already reset the password but still cant log in. Thanks

Title: Re: Cant log in ESP istock and qhero
Post by: Fyletto on March 31, 2020, 03:32

Same here, cannot log in...

Title: Re: Cant log in ESP istock and qhero
Post by: Uncle Pete on April 01, 2020, 09:52

Personal problems most likely. I can login fine and doing a check, says last down over a week ago.

https://www.isitdownrightnow.com/esp.gettyimages.com.html (https://www.isitdownrightnow.com/esp.gettyimages.com.html)

Good Luck

Title: Re: Cant log in ESP istock and qhero
Post by: Kasper Ravlo on April 02, 2020, 02:59

Hi there Grace and others,

qHero is not down, so I don't understand why you can't log in. If you don't mind emailing us at [email protected], we will get you sorted asap.

Keep safe out there.

Best, Kasper.

Title: Re: Cant log in ESP istock and qhero
Post by: grace on April 03, 2020, 01:25

Hi Kasper Ravlo, I can logged in my istock but i cant log in esp gettyimages and qhero. I want to check my earning on esp and upload photos on qhero..

Title: Re: Cant log in ESP istock and qhero
Post by: Kasper Ravlo on April 03, 2020, 02:18

Hi, in danger of stating the obvious, there is one thing that sometimes create confusion for our users. When logging onto ESP through qHero the field is case sensitive, which is not the case when logging onto ESP directly. That sometimes leads to users thinking they cannot login. If this doesn't help, I would suggest contacting iStock as there then must be a problem with your account.

Best, Kasper.