Agency Based Discussion > iStockPhoto.com

Chronic iStockphoto Uploading Disability

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tiramisu:

--- Quote from: mnbvblah on April 17, 2006, 12:44 ---Routing issues are notoriously difficult to sort out quickly - somewhere between them and you there will be some computer which isn't working right. Someone brighter than me can probably point you towards a howto for route - tracing .... which would probably identify the point on the chain between them and you (or you and them - more significantly) which is causing the problem.

--- End quote ---

Thanks for your advice but if you read more of the thread you'll see that offers of assistance were ignored.. We all want this fixed sooner rather than later but, as Leaf and CJ said, until this becomes a problem that is widespread, iStock's priorities lie elsewhere.

mnbvblah:

--- Quote from: tiramisu on April 17, 2006, 17:53 ---It's the 7th week now and the last word we heard from iStock was that it may be Canon cameras that are to blame
--- End quote ---

iStock (bitter) last wrote to the thread on the 13th. That's only 5 days ago - and including the holiday weekend.

They obviously have been taking the issue seriously.

tiramisu:
Ok, we have to disagree there, mnb. The site doesn't and hasn't worked for a bunch of us for so long now and we've been given no alternative way to upload or idea of when this might be repaired.. People keep asking, very politely, what's going on, but days and then weeks pass with precious little feedback from iStock. In all of this time no real explanations or apologies were given. I just don't think that constitutes professionalism and you may have a different opinion but it really isn't the service you'd expect from the microstock leader.

mnbvblah:
But what you don't seem to be understanding is that if it is a 'routing issue' as seems likely - then the problem probably isn't at iStock.

But I'm sure that they'll be trying to find out where the problem is.

(Who do you blame if a letter goes missing? The senders?)

tiramisu:
Now I don't want to be banned from here for repeating myself, but let me say once more: Regardless of the nature of the problem, the support and feedback from iStock is abysmal. Also, if the issue was a routing one, why did all work fine  for everyone until iStock upgraded it's servers at the start of March? Why also can you suggest would they be asking about Canon cameras now?

One last question: why are you defending them?

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