Agency Based Discussion > iStockPhoto.com
Chronic iStockphoto Uploading Disability
tiramisu:
Warning: long rant. Posted this elsewhere but it's something I need everyone to know :
I've been hoping someone else would bring it up, but I can't contain my frustration any longer. For almost 6 weeks now a small minority of iStockphoto contributors around the globe have been unable to upload AT ALL due to what iStock claims are 'ISP problems'.
It's possibly affecting a lot more users than those who politely post about it on the iStockphoto forums as there are bound to be a few applicants who face the same problem when they go to post their three initial images for review, so it really is costing iStockphoto as well as the photographers.
However, it seems the company has grown so huge that it doesn't need or care about these few contributors, as iStock staff appear to be largely ignoring the issue and offer us only, on average, one update on the problem per week. That is, unless you have the nerve to threaten to post other stock site URL's as a temporary distraction.. in which case they respond with ferocity in an attempt to intimidate you into not speaking out again.
I think that, after 3 - 6 weeks of twiddling our thumbs, most of us are either taking steps to switch to another internet service provider or looking elsewhere to sell our work. I'm choosing the latter as the former isn't a possibility where I'm sharing a network. There has been no other option provided, apart from waiting possibly another several weeks for iStock to either solve the problem or simply give the official word that it's one that is impossible/too difficult to fix. I have indeed received this response, in not so many words, from technicians so that may make me a fool to believe they're actually taking any steps towards remedying the problem.. I understand that complicated problems with different ISP's located in different parts of the world are difficult to address but why the inability to admit defeat? This would at least allow us to make an informed decision about what we might do, ourselves.
I could go on for a few more paragraphs about my disgust at this neglect of what is a very serious site glitch and the attention and time invested into trivial things like 'forummeters' and 'steel cage battle-viewers' but I'm sure that would be best expressed to iStockphoto management directly.. if only they would allow free speech on the forums I could air my woes there..
I realise that this is probably too much to ask from the microstock market leader but it's mighty unprofessional and unbusinesslike of iStockphoto to not even provide even so much as an apology for the inconvenience caused, much less our financial loss. The arrogance is truly astounding considering the rising popularity of their competitors, alot of whom offer more than twice the commission on image sales and a much higher quality of service to contributors and probably customers as well.
Is there anyone out there also suffering this handicap who has any ideas or can anyone offer any suggestions as to how we get this addressed properly? If you were in our shoes, would you report this behaviour to Mr. Getty?
I would post a link to the thread where you could all read about it but in the interests of avoiding the iStock Gestapo I hope you might track it down yourself if you're interested : 'To all those who CAN'T UPLOAD, click here' in the main discussion forum.
There are severe penalties imposed (ie. banning) on those who 'misbehave' or criticise istockphoto on their forums and I realise this is just another form of oppression which defines the relationship between contributor or employee and company but this is an issue that is long overdue for some attention. I'm trying to turn microstock into a business but dealing with agents as unreasonable as this makes it a less than attractive proposition.
End of rant! Thanks for reading. All thoughts and comments welcome!
CJPhoto:
The problems is iStock have lots of photags working for them so if the issue only effects a few, their is no real incentive for them to help you.
Imagine if a supplier of Walmart said they wanted Walmart to change something. In all likelyhood, they would no longer be a supplier of Walmart unless they had something special.
leaf:
Yeah I think i agree with CJphoto.. and to continue the walmart analogy, I saw a documentary once about a jewlery supplier to walmart.. and it was walmart who set the rules not the supplier. The supplier was fined for not supllying on time, and had to have a large supply ready whenever walmart wanted and oh, i forget it all, but walmart could do as they wished and the supplier was busting their but trying to stay within their rules and not get fined be walmart.
Not to unsimilar in istock's case. They may be working on the problem, but when they have a backlog of all the images they have to review, I don't image they are too concered about a couple of uploaders who can't upload.
On another note, I admire the sites that offer a very open and free forum, like shutterstock. people on there mention competition sites all the time in discussion (albeit in code like IS, DT, BigStock). If there is censorship or warnings about not mentioning other sites, it is usually sudjested by the other submitters.
CJPhoto:
Feel sorry for you Tiramisu, but just telling it like it is.
tiramisu:
That does make all those customers and suppliers who support Walmart and iStockphoto but don't demand the service they pay them for, look very foolish indeed!
It's not like we hold no sway over these companies - we are their livelihood! Without us, they would not exist! Isn't it a bit pathetic of us to roll over and suffer the abuse? What I'm trying to point out is that we don't have to endure this neglect simply because they happen to be the market leader right now. Smarter competing sites are soon going to attract more business if the service isn't up to scratch. It's not that I'm asking iStock to change anything (yet) - all I want is the same basic functional site that existed 2 months ago! The simple fact is that they are a 50 million dollar company who can't get their site to work consistently.
I now have a portfolio that's more than 3 times larger on other microstock sites and there are bound to be others also taking their business elsewhere. I'd like to expand my iStock portfolio too but they have made that impossible. We only have ourselves to blame if we let this go unchecked.
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