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Agency Based Discussion => iStockPhoto.com => Topic started by: Just_to_inform_people2 on December 14, 2021, 00:36

Title: DeepMeta not working anymore after update
Post by: Just_to_inform_people2 on December 14, 2021, 00:36

Hi, just did an update to a newer version of DeepMeta but it won't start up anymore. Anyone else having this problem or is it just me?

Title: Re: DeepMeta not working anymore after update
Post by: Roscoe on December 14, 2021, 01:28

I had the issue too. Downloaded DeepMeta from their site and installed it again -> problem fixed.

Title: Re: DeepMeta not working anymore after update
Post by: Justanotherphotographer on December 14, 2021, 01:33

Same, installing again from the website fixed it for me too.

Title: Re: DeepMeta not working anymore after update
Post by: Just_to_inform_people2 on December 14, 2021, 04:26

Thanks for the tips!

I also got help from their support (Franky himself) maybe this will help other users as well.

He says:

"Thanks for reporting this. A few other Windows users reported this as well.

What should work:
-   Open windows Control Panel, then "Programs and features"
-   Right-click on DeepMeta in the list, and select "Change" in the popup menu, then "Repair"
-   Start the repair and try DeepMeta again

If that doesn't work:
-   Uninstall DeepMeta
-   Download the latest version from https://www.deepmeta.com/downloads (https://www.deepmeta.com/downloads)
-   Install the downloaded version"

The first option worked for me just fine.

Title: Re: DeepMeta not working anymore after update
Post by: Justanotherphotographer on December 14, 2021, 07:53

I didn't uninstall, just re-downloaded from the website and installed again and it worked fine.