MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: BD on December 08, 2014, 18:14

Title: Disabled Files - Disabled also on partner program?
Post by: BD on December 08, 2014, 18:14

If I disable a file on iStock is it also disabled on Thinkstock and other partners? Do I need to do anything separately to disable the file on Thinkstock?

Thanks.

Title: Re: Disabled Files - Disabled also on partner program?
Post by: MichaelJayFoto on December 09, 2014, 04:40

Quote from: BD on December 08, 2014, 18:14

If I disable a file on iStock is it also disabled on Thinkstock and other partners? Do I need to do anything separately to disable the file on Thinkstock?

Thanks.

In theory, it should be removed from Thinkstock as well within a few days... there is nothing you can actually do yourself to make sure it happens.

In reality, the connector between the iStock system and the Getty system (which Thinkstock is based on) does not work reliable all the time. There is a certain chance that the image will not be removed automatically. In that case (I would wait at least a week) you would need to contact iStock contributor support.

Title: Re: Disabled Files - Disabled also on partner program?
Post by: BD on December 09, 2014, 15:14

Thank you!

Title: Re: Disabled Files - Disabled also on partner program?
Post by: dpimborough on December 09, 2014, 15:28

I disabled a few files this year and they disappeared from Thinkstock within a day or two.