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Agency Based Discussion => iStockPhoto.com => Topic started by: nothingness on April 29, 2010, 07:40

Title: DL count not showing
Post by: nothingness on April 29, 2010, 07:40

Hi:

I have had two DLs but the downloaded images are not showing, nor is the count. Has anyone the same experience?

Title: Re: DL count not showing
Post by: cathyslife on April 29, 2010, 08:40

Things at istock have been messed up for the past couple of months. I have not experienced this, but a week or so ago I was cruising ports and some of the thumbnails were missing.

I did get this from IS last week, apparently another issue they are having:

Quote

Hello,

iStockphoto noticed a bug in our subscription royalty payout calculator in the last few weeks which affects your account. We have added $0.19 USD to your account to make up for royalties owed to you from clients using subscription credits to download your file(s) during this time.

Thanks for your patience.

Great. A bug. In the royalty payout calculator.

I don't really even know where this subscription sale came from. Leftover from StockXpert? Leftover from the time my photos were on Thinkstock, even though I opted out and they shouldn't have been there? Other subscriptions that are being sold at IS that I don't even know about? I didn't even have the energy to send support an email and ask, since it was only 19 cents. Sigh.

Title: Re: DL count not showing
Post by: jcpjr on April 29, 2010, 11:28

I picked up around $10.00 in my account yesterday and they're not in my D/L list. I think it is from the "Partner" sites and I never know the details.