MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: stokfoto on October 18, 2012, 18:37

Title: Does the sale report disappear when refunded?
Post by: stokfoto on October 18, 2012, 18:37

Received a refund notification from IS  but  as far as I know  (might be wrong though) even if the file was refunded  I should still be able to see this among my sale reports. Having checked my sales for the exact date  when the files had been purchased I haven't see it being reported there
Do you think the sale somehow might not have been  reported at all? ( a bug or something??) There is a week between the purchase and the refund btw. a

any ideas?

Thanks

Title: Re: Does the sale report disappear when refunded?
Post by: ShadySue on October 18, 2012, 18:49

AFAICR, the sale disappears as soon as, or maybe even before, you're notified.

Title: Re: Does the sale report disappear when refunded?
Post by: stokfoto on October 19, 2012, 06:32

Thanks!

Title: Re: Does the sale report disappear when refunded?
Post by: click_click on October 19, 2012, 11:44

Quote from: ShadySue on October 18, 2012, 18:49

AFAICR, the sale disappears as soon as, or maybe even before, you're notified.

That's my experience as well.

I'm lazy as hell but we all should constantly download our downloads via CSV although the individual file downloads are not even listed there just to see if they really deduct the proper amounts.

I could never verify it.