Author Topic: Downloads = 1 but no dollars shown in Royalties in my Uploads page (Read 10336 times)

pixsol · « **on:** January 15, 2014, 00:48 »

I have an image which is less than a month old in IS which has in the image specific page showing 1 download against it (with 1 view). But, I see only 0$ against that image in the Royalties column in the 'my Uploads' page. Has anyone seen something similar happen before ? Is there any other place in IS that I can check ? Thanks in advance.

BaldricksTrousers · « **Reply #1 on:** January 15, 2014, 02:11 »

Possibly subs downloads show on that page, I don't think the earnings do, though, for that you have to go to the subs page in the sidebar. Another possibility might be that it was used as a test download by iStock. Or, possiblity, it's a foul-up.

pixsol · « **Reply #2 on:** January 15, 2014, 02:38 »

Quote from: BaldricksTrousers on January 15, 2014, 02:11

Possibly subs downloads show on that page, I don't think the earnings do, though, for that you have to go to the subs page in the sidebar. Another possibility might be that it was used as a test download by iStock. Or, possiblity, it's a foul-up.

BaldricksTrousers - I think you are correct on the Subs option. I see Subs Royalty as 0$ but I see a '1' against Delayed Royalty for the same image. If this is the case, I am not sure when the royalty would come though. Thanks for helping me see at the right place :-)

Goofy · « **Reply #3 on:** January 15, 2014, 12:21 »

probably taking back the over payment from October 2013

pixsol · « **Reply #4 on:** January 15, 2014, 13:13 »

Quote from: Goofy on January 15, 2014, 12:21

probably taking back the over payment from October 2013

OK ! I get what your are saying

Hope it is not the case !

ShadySue · « **Reply #5 on:** January 15, 2014, 14:17 »

Don't panic - this happens from time to time, and I noticed on their forums that the delayed royalties are badly backlogged just now.
(The forum search is so awful that I can't find the post, but I saw it 'this year'!)

bunhill · « **Reply #6 on:** January 15, 2014, 14:33 »

Might also be free credits I think. I have a few free credits currently from a promotion. I think - but might be wrong - that there would be no royalty when those are used. Contributor relations could confirm.

Also - Steel Cage challenge downloads are free too IIRC.

ShadySue · « **Reply #7 on:** January 15, 2014, 15:14 »

Quote from: bunhill on January 15, 2014, 14:33

Might also be free credits I think. I have a few free credits currently from a promotion. I think - but might be wrong - that there would be no royalty when those are used. Contributor relations could confirm.

Also - Steel Cage challenge downloads are free too IIRC.

I also think we are not paid for promotional use, as per a contract change they forced on us (unless we left). A certain iS lover late of this parish claimed we do get a small payment, as did one of the admins, but the admin was basing his opinion on a very old document, and the iS lover couldn't quote anything. I took out a support ticket to ask for a definite answer months ago, but it just disappeared off my ticket list unanswered.

However, they should answer someone who is directly affected.

Yes, Steel Cage dls can be free, but I think that is somehow indicated on your page as a free download.
http://www.istockphoto.com/forum_messages.php?threadid=70552&page=1
Note that the OP in that thread has the phrase, "an image is only free if the owner allows it as a promotional item" - back in the day, we could opt in. I opted out when they announced the advent of RCs in 2010, and can only guess many others must have done the same, as the option was removed not long afterwards.

bunhill · « **Reply #8 on:** January 15, 2014, 15:46 »

Quote from: ShadySue on January 15, 2014, 15:14

I also think we are not paid for promotional use, as per a contract change they forced on us (unless we left) .... Note that the OP in that thread has the phrase, "an image is only free if the owner allows it as a promotional item" - back in the day, we could opt in. I opted out when they announced the advent of RCs in 2010, and can only guess many others must have done the same, as the option was removed not long afterwards.

I doubt "many others" cared either way. I know I certainly would not have been bothered - although I don't think I knew. I support promotional use. I tend to just click 'agree' anytime I see an agreement. Goodness knows what I have agreed to over the years.

I expect that opt-ins and opt-outs were got rid of because they over-complicate things and are rather pointless.

pixsol · « **Reply #9 on:** January 15, 2014, 23:59 »

Thanks Sue and Bunhill for the additional information

I have very few DLs in IS and a subscription sale is a first for me. I have taken a support ticket and let me see what expanation/answer they provide !

ShadySue · « **Reply #10 on:** January 16, 2014, 04:41 »

I thought you'd already discovered that it's a delayed royalty?

pixsol · « **Reply #11 on:** January 16, 2014, 12:24 »

Quote from: ShadySue on January 16, 2014, 04:41

I thought you'd already discovered that it's a delayed royalty?

Yes Sue, I did but since this is the first time a subscription sale has occurred for me, I was not sure about when the delayed royalty will come through. From your response, I could get that it will come but can be delayed a bit though.

ShadySue · « **Reply #12 on:** January 16, 2014, 12:52 »

Quote from: pixsol on January 16, 2014, 12:24

Quote from: ShadySue on January 16, 2014, 04:41
I thought you'd already discovered that it's a delayed royalty?
Yes Sue, I did but since this is the first time a subscription sale has occurred for me, I was not sure about when the delayed royalty will come through. From your response, I could get that it will come but can be delayed a bit though.

Yeah, it's a 'how long is a piece of string?' type of question.

riffmax · « **Reply #13 on:** October 27, 2015, 18:03 »

So, this could explain why I'm showing royalties, but no downloads - these are delayed royalties?

ShadySue · « **Reply #14 on:** October 27, 2015, 18:14 »

Quote from: riffmax on October 27, 2015, 18:03

So, this could explain why I'm showing royalties, but no downloads - these are delayed royalties?

I doubt it. You'd need to contact CR, and be prepared for a possibly long wait, or possibly not.
The official 'delayed royalties' were on the old 'credit subscriptions', which AFAIK don't exist any more.

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Author Topic: Downloads = 1 but no dollars shown in Royalties in my Uploads page (Read 10336 times)

pixsol

BaldricksTrousers

pixsol

Goofy

pixsol

ShadySue

bunhill

ShadySue

bunhill

pixsol

ShadySue

pixsol

ShadySue

riffmax

ShadySue

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