Thanks Dave and OutoftheBlue - I have tried that email route now.

Steve

22 days past and I still cannot login for ESP...

it says still" We're sorry.
Your account is not currently set up for ESP access.
Please contact us if you believe this is in error.

according to them, esp means professionalism but it started full of inexperience...

this is very annoying, why it takes so long and why they are not responding to messages, and plus, I cannot login for contributor community forum also, disguisting, very disguisting things keeps happening on istock side as usual...

Could be you had a video invite in 2014?

Quote from: Justanotherphotographer on February 22, 2017, 05:15

Could be you had a video invite in 2014?

I dont remember such a thing, whatever it is, the real problem is why they don't reply to messages to solve the problem for 3 weeks?

I'm still in the same boat - with no access to ESP and no replies from them. I also never uploaded any video to them so didn't get a video invite back in 2014.

Now that reporting of sales has started (apparently badly) I imagine the support staff are swamped with queries from everybody and their mother so don't anticipate my 'little' problem getting sorted out anytime soon.

My direct email to them worked. I got the stock email about resetting my password, but when I replied to that saying that I hadn't had an invite, it appears my account was reset in the background and it all works now.

Steve

Congratulations!
Was it [email protected] that you used? That's what I've been trying with no success.

Yes, that was the email address I used. Takes a couple of days for a response at first and that was a standard email, but once you get talking to a real person it is a bit quicker.  Good luck!

Thanks.
If only they were as helpful as the people here...

I don't know where to even start explaining what's happening to my account haha. I already have an account on ESP but they sent me another invitation to create an account, and they are not letting me to use my existing email address because that account already exists. However, when I log in, I only see some royalties from music, and not a trace of my images.

Thank you, Steve so much.

The email way you suggested worked for me to. Finally got an invitation after forcing stupid, robotic, formal replies.

My direct email to them worked. I got the stock email about resetting my password, but when I replied to that saying that I hadn't had an invite, it appears my account was reset in the background and it all works now.

Steve

Same here.

It seems the technical guys did activate the account in the background. I think the email we all received is just a notification which sending automatically when the account activation is complete. So, your account is working now regardless of will you follow the link or will not. 

Again, many thanks to all the guys suggested the newbielink:mailto:[email protected] [nonactive] way.

Question : do I still need to follow the link given by Getty or is enough that my profile is working  ?!

Quote from: Tawng on February 28, 2017, 20:30

Yesterday I finally got a reply from a real person who solved the problem in an instant by including a new link for me to click which accepted the original invitation that I had never received.

Then today I got another message from them which confuses things slightly in having another link for me to accept the invitation (I am ignoring it). This message also includes the words "Due to an error on our part you did not receive this invitation, please accept our apologies for this delay..." It always grated with me that they didn't seem to be accepting that it was their F-up.

Hang in there, Madman, they'll get to you soon...

At least I can now keep an eye on them as I let this company fade out of my life.

I also received a mail in witch they appologise for the problems and send me a link where i can set up my esp account but when i put my email adress it says that its allready in use and that i should sign in if i have the wright credentials....I folow the link and in the end its the same error that i get. I even reset the password and still the same error occurs.........its the 7th email and the situation is exactly the same as before....what GETTY ?

I had the same issue, you need to follow the link in the email to set up a new account but make sure you use a different email address for your user name.  I now have 2 ESP accounts - one for my old Flickr account and a new one for iStock.  Hope that helps

You don't need to set up new account. Once you received an invitation email, you can log in to ESP using your iStock email as username and iStock password.

Quote from: RuthBlack on March 01, 2017, 08:17

I had the same issue, you need to follow the link in the email to set up a new account but make sure you use a different email address for your user name.  I now have 2 ESP accounts - one for my old Flickr account and a new one for iStock.  Hope that helps

That didn't work for me, I could only see information about the Flickr account.  I had to create a new account to see anything from iStock.

OK, I even tried to create a different email account just for the sake of logging in to ESP but of course with no luck ( duuuuuuuh )
Still no success logging in ESP and I am sending mail after mail to contributor support and every single reply hits me with the same answer: Access the link in the email and create your esp account ( witch fails even with a fresh email account ) We're sorry.Your account is not currently set up for ESP access.Please contact us if you believe this is in error.

Anyone having the same issue ? I have tried all the methods possible like clearing the cookies,using 3 different browsers, reseting passwords, bla bla bla bla bla bla bla. AM I THAT STUPID OK I admit that I am so please help a stupid contributor with a step by step guide please ? pretty please ?