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Agency Based Discussion => iStockPhoto.com => Topic started by: gnirtS on April 08, 2021, 09:43

Title: ESP login issues?
Post by: gnirtS on April 08, 2021, 09:43
Anyone else having login issues on ESP or DeepMeta?

On DM it seems to take an eternity then going to "Login Failed" and ESP website giving "Those details don't match our records. Double-check and try again." instantly.

Yes the details are correct - ive been having this issue for 48hrs now.
Title: Re: ESP login issues?
Post by: ShadySue on April 08, 2021, 10:04
Did you get an email requiring you to change your password (in your junk folder?)
I got one, then it took a week to get back in. Support helped, but it took a few attempts on their part.
Title: Re: ESP login issues?
Post by: gnirtS on April 08, 2021, 10:18
No email about that.
Last one i received was payment on 23/3.

Guess i'll have to do the support minefield then.


Edit:- Simple password reset worked.  No idea why suddenly after about 3 years of using it the problem happened now.
Title: Re: ESP login issues?
Post by: WendyT on April 08, 2021, 17:44
Quite a few of us had to do it  ....  one member even said that they sent the password reset email to an old email address.
Title: Re: ESP login issues?
Post by: IvonneW on April 10, 2021, 15:37
I can login, BUT the Qhero-option is gone ??