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Agency Based Discussion => iStockPhoto.com => Topic started by: dk on March 19, 2010, 08:08

Title: files not showing in istock port
Post by: dk on March 19, 2010, 08:08: Anyone notice a delay on files showing up on your istock port? All my files approved last week are still not showing up, some of them from Saturday 13 March. I've never had such a delay before.

:'(
Title: Re: files not showing in istock port
Post by: Pheby on March 19, 2010, 08:27: They are having server problems and said on their forums that they expect to have fixed it today. There's a thread about it in the "Help" section.
Title: Re: files not showing in istock port
Post by: Ploink on March 19, 2010, 08:28: Quote from: dk on March 19, 2010, 08:08
Anyone notice a delay on files showing up on your istock port? All my files approved last week are still not showing up, some of them from Saturday 13 March. I've never had such a delay before.

:'(

Yes, they do have "a little hiccup in the matrix" - as Rob put it. Read all about it here:

http://www.istockphoto.com/forum_messages.php?threadid=188041&page=1 (http://www.istockphoto.com/forum_messages.php?threadid=188041&page=1)
Title: Re: files not showing in istock port
Post by: dk on March 19, 2010, 12:22: thank you both!
Title: Re: files not showing in istock port
Post by: FD on March 19, 2010, 13:02: Quote from: Ploink on March 19, 2010, 08:28
Yes, they do have "a little hiccup in the matrix" - as Rob put it. Read all about it here: [url]http://www.istockphoto.com/forum_messages.php?threadid=188041&page=1[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=188041&page=1[/url])

"This thread has been locked."
Hahahaha... still good old iStock. ;D
Title: Re: files not showing in istock port
Post by: Jo Ann Snover on March 19, 2010, 13:10: Quote from: FD-amateur on March 19, 2010, 13:02
Quote from: Ploink on March 19, 2010, 08:28
Yes, they do have "a little hiccup in the matrix" - as Rob put it. Read all about it here: [url]http://www.istockphoto.com/forum_messages.php?threadid=188041&page=1[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=188041&page=1[/url])

"This thread has been locked."
Hahahaha... still good old iStock. ;D

It's been locked because a new one has been opened on the subject. JJRD said they didn't fix the bug and that they're working hard to get it done today.
Title: Re: files not showing in istock port
Post by: crazychristina on March 19, 2010, 17:20: Quote from: jsnover on March 19, 2010, 13:10
Quote from: FD-amateur on March 19, 2010, 13:02
Quote from: Ploink on March 19, 2010, 08:28
Yes, they do have "a little hiccup in the matrix" - as Rob put it. Read all about it here: [url]http://www.istockphoto.com/forum_messages.php?threadid=188041&page=1[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=188041&page=1[/url])

"This thread has been locked."
Hahahaha... still good old iStock. ;D

It's been locked because a new one has been opened on the subject. JJRD said they didn't fix the bug and that they're working hard to get it done today.

However it's now 4.20pm, Friday in Calgary.
Title: Re: files not showing in istock port
Post by: Jo Ann Snover on March 19, 2010, 19:06: I just checked and my portfolio is up to date and my newly approved files (from the last week or 10 days) are now showing up in searches, so it did get fixed
Title: Re: files not showing in istock port
Post by: willie on March 20, 2010, 16:19: hmm, i just noticed this thread a moment ago.
an hour ago, i had a bit of problem accessing my port via the VIEW PORTFOLIO link to my IS link.
when i hit that, i see an error message.

now, it appears to be working.
so maybe IT at IS is still working at the glitch.
Title: Re: files not showing in istock port
Post by: vlad_the_imp on March 23, 2010, 03:23: There are various glitches at the moment, all being reported in the Help forum. IStock has a poor record with technical problems, often taking days or even weeks to properly sort them out.
Title: Re: files not showing in istock port
Post by: crazychristina on March 23, 2010, 03:42: Problems still exist. My latest files are not showing in port or searches. Files that are visible are behind older files in a Sort by Age for main keyword. They keep saying it will be fixed in a few hours. It's been over a week now, with various ineffective fixes made so far. I won't be uploading there again for a while.
Title: Re: files not showing in istock port
Post by: vlad_the_imp on March 23, 2010, 10:19: What is annoying is that they don't just halt uploading until it's fixed-there are hundreds of files piling on with the great likelihood they'll never be seen again.
Title: Re: files not showing in istock port
Post by: elvinstar on March 23, 2010, 12:50: Anyone else have a sale DISAPPEAR from IS? That happened to me today. When I checked my sales earlier, it was there. Now it's gone. ???
Title: Re: files not showing in istock port
Post by: cathyslife on March 23, 2010, 14:44: Quote
What is annoying is that they don't just halt uploading until it's fixed-there are hundreds of files piling on with the great likelihood they'll never be seen again.

I think they may have done that. I was uploading six this morning. Went to do other things. Just noticed DeepMeta was still open on my computer. Looked, and two were pushed back into my need to upload space. If I try to send them to IS, it says I don't have any upload slots. And this morning I had 21 left.
Title: Re: files not showing in istock port
Post by: vlad_the_imp on March 24, 2010, 10:40: I see people are still reporting problems. IS has a poor record of fixing technical issues quickly.
Title: Re: files not showing in istock port
Post by: dk on January 04, 2011, 11:24: Same problem again, files approved 28 December still not showing up today 04 January.

???
Title: Re: files not showing in istock port
Post by: ShadySue on January 04, 2011, 11:28: Quote from: dk on January 04, 2011, 11:24
Same problem again, files approved 28 December still not showing up today 04 January.

???

two threads about this over on iStock:
http://www.istockphoto.com/forum_messages.php?threadid=282572&page=1 (http://www.istockphoto.com/forum_messages.php?threadid=282572&page=1)
and
http://www.istockphoto.com/forum_messages.php?threadid=286732&page=1 (http://www.istockphoto.com/forum_messages.php?threadid=286732&page=1)
Title: Re: files not showing in istock port
Post by: dk on January 04, 2011, 12:00: thanks, i feel better i'm not alone in this!