IIRC, Getty has long had a no individual image deactivation policy.
Because Getty is for adults who submit an image without the intention of removing them on some emotional whim because of the illusion on this forum that everyone else is removing their images.
Who has the time to micro manage single images?
From time to time, 'the process' (iStock) changes colours when a file has arrived on the database. In the past, I've just deactivated and reuploaded.
I presume they'll deactivate in such circumstances, but it's so much more hassle to have to contact them and wait, sometimes weeks, for a reply. Also costs them more in support time, though probably these requests, even when it's their fault, won't be prioritised.