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Author Topic: How do I delete Photos off of Thinkstock and Photos.com when I can't log in?  (Read 2611 times)

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donding

  • Think before you speak
« on: March 10, 2013, 19:00 »
0
I've got photos on thinkstock from my  "supposed to be closed account" at iStock. I can't pull them up with my user name or real name. The only way I can pull them up is by their item number on my "supposed to be closed account" on iStock. I can't log in at all.

They are all on Photos.com also...same story...can't log in


ShadySue

« Reply #1 on: March 10, 2013, 19:04 »
+1
Do you have any way of contacting Contributor Relations and asking for a) an explanation, b) a payout c) your account to be closed, including PP images removed. If you have their numbers, give a list in your email.
It can take 2-3 days to get a reply, but ulitmately that might be your fastest route.

lisafx

« Reply #2 on: March 11, 2013, 11:25 »
0
I agree with Liz, Istock customer service is the only option. 

FWIW, I think this is why a lot of people kept their accounts active at Istock even after removing images, so they can get in and check their accounts, collect final payout, access customer service, etc. 

I know that doesn't help you at this point, Donna, but hopefully a cautionary note to others who are leaving Istock.

donding

  • Think before you speak
« Reply #3 on: March 11, 2013, 14:10 »
0
Actually my account was left open, unknown to me. They changed my user name from donding to dondingClosed. I have over a $100.00 balance even. I didn't know until I found one of my images through tineye that my account was still open and that they had changed my user name. A lot of them they left deactivated. I haven't contacted them yet. Hopefully I'll have time later this week.

« Reply #4 on: March 11, 2013, 14:18 »
-1
.
« Last Edit: May 12, 2014, 15:51 by Audi 5000 »

ShadySue

« Reply #5 on: March 11, 2013, 14:21 »
0
You can probably call them to fix this.
Lobo said "Under no circumstances" can a contributor phone CS. That was to a contributor/buyer who was concerned at the time about a buyer issue IIRC.
That facility was removed some time ago.

(However, another admin said people could phone if they had reason to suspect fraudulent sales specifically.)

« Reply #6 on: March 11, 2013, 14:24 »
-1
.
« Last Edit: May 12, 2014, 15:51 by Audi 5000 »

« Reply #7 on: March 11, 2013, 15:29 »
0
...

aspp

« Reply #8 on: March 11, 2013, 15:51 »
0
another admin said people could phone if they had reason to suspect fraudulent sales


oldladybird posted that in this thread

Quote
We would encourage anyone who is seeing highly abnormal activity in their account to use the toll free number and alert the Client Relations team
.


 

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