MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: donding on March 10, 2013, 19:00

Title: How do I delete Photos off of Thinkstock and Photos.com when I can't log in?
Post by: donding on March 10, 2013, 19:00

I've got photos on thinkstock from my  "supposed to be closed account" at iStock. I can't pull them up with my user name or real name. The only way I can pull them up is by their item number on my "supposed to be closed account" on iStock. I can't log in at all.

They are all on Photos.com also...same story...can't log in

Title: Re: How do I delete Photos off of Thinkstock and Photos.com when I can't log in?
Post by: ShadySue on March 10, 2013, 19:04

Do you have any way of contacting Contributor Relations and asking for a) an explanation, b) a payout c) your account to be closed, including PP images removed. If you have their numbers, give a list in your email.
It can take 2-3 days to get a reply, but ulitmately that might be your fastest route.

Title: Re: How do I delete Photos off of Thinkstock and Photos.com when I can't log in?
Post by: lisafx on March 11, 2013, 11:25

I agree with Liz, Istock customer service is the only option. 

FWIW, I think this is why a lot of people kept their accounts active at Istock even after removing images, so they can get in and check their accounts, collect final payout, access customer service, etc. 

I know that doesn't help you at this point, Donna, but hopefully a cautionary note to others who are leaving Istock.

Title: Re: How do I delete Photos off of Thinkstock and Photos.com when I can't log in?
Post by: donding on March 11, 2013, 14:10

Actually my account was left open, unknown to me. They changed my user name from donding to dondingClosed. I have over a $100.00 balance even. I didn't know until I found one of my images through tineye that my account was still open and that they had changed my user name. A lot of them they left deactivated. I haven't contacted them yet. Hopefully I'll have time later this week.

Title: Re: How do I delete Photos off of Thinkstock and Photos.com when I can't log in?
Post by: tickstock on March 11, 2013, 14:18

.

Title: Re: How do I delete Photos off of Thinkstock and Photos.com when I can't log in?
Post by: ShadySue on March 11, 2013, 14:21

Quote from: tickstock on March 11, 2013, 14:18

You can probably call them to fix this.

Lobo said "Under no circumstances" can a contributor phone CS. That was to a contributor/buyer who was concerned at the time about a buyer issue IIRC.
That facility was removed some time ago.

(However, another admin said people could phone if they had reason to suspect fraudulent sales specifically.)

Title: Re: How do I delete Photos off of Thinkstock and Photos.com when I can't log in?
Post by: tickstock on March 11, 2013, 14:24

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Title: Re: How do I delete Photos off of Thinkstock and Photos.com when I can't log in?
Post by: BaldricksTrousers on March 11, 2013, 15:29

...

Title: Re: How do I delete Photos off of Thinkstock and Photos.com when I can't log in?
Post by: aspp on March 11, 2013, 15:51

Quote from: ShadySue on March 11, 2013, 14:21

another admin said people could phone if they had reason to suspect fraudulent sales

oldladybird posted that in this thread (http://webcache.googleusercontent.com/search?q=cache%3Ahttp%3A%2F%2Fwww.istockphoto.com%2Fforum_messages.php%3Fthreadid%3D348181)

Quote

We would encourage anyone who is seeing highly abnormal activity in their account to use the toll free number and alert the Client Relations team

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