MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: Freedom on February 13, 2017, 14:52

Title: How to Contact GI? I cannot find ESP Invitation
Post by: Freedom on February 13, 2017, 14:52

I still cannot find the ESP invitation. How can I be in touch with Getty? I sent emails before but the replies were auto-generated and did not address my issue.

Please advise. Thanks.

Title: Re: How to Contact GI? I cannot find ESP Invitation
Post by: Freedom on February 13, 2017, 15:23

I got this reply below, but I cannot create a support ticket without having to log into ESP.

Thank you for contacting us. If you are experiencing sign-in issues, we will do our best to respond within 2 business days.
 
If you are contacting us regarding your iStock account, please sign in to your ESP account  to review our FAQs. If you cannot find the answers to your inquiry, please open a support ticket.
 
The Content Support Team

Title: Re: How to Contact GI? I cannot find ESP Invitation
Post by: Jo Ann Snover on February 13, 2017, 15:37

I logged in to see if I could find an e-mail address for you to use (I used the contact form when I had problems). The error I got trying to select the Contact us link said:

The esp.gettyimages.com page isn’t working

esp.gettyimages.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

I'm guessing they've broken something. I looked through the FAQ and all the what to do if you don't see the answer here links produced the above error :(

Title: Re: How to Contact GI? I cannot find ESP Invitation
Post by: obj owl on February 13, 2017, 15:48

You may get lucky getting through, but what would that change?

http://www.officecontactnumbers.com/istock-customer-service-phone-number-email-id-office-address/ (http://www.officecontactnumbers.com/istock-customer-service-phone-number-email-id-office-address/)

Title: Re: How to Contact GI? I cannot find ESP Invitation
Post by: Freedom on February 13, 2017, 15:53

I phoned GI office in LA. The only way to get in touch is by email: [email protected].

But the auto reply says it will take 2 business days to hear back.