MicrostockGroup
Agency Based Discussion => iStockPhoto.com => Topic started by: henri on January 03, 2017, 13:42
-
I needed to delete one image from iStock. So I created a contributor support ticket specifying the file and asked for deletion. I also gave valid reasons why this one file should be deleted. It has been a couple of weeks and there is no response and the file is still on sale. Is there some other way to get the file deleted as contributor ticket doesn't seem to function?
Henri
-
I needed to delete one image from iStock. So I created a contributor support ticket specifying the file and asked for deletion. I also gave valid reasons why this one file should be deleted. It has been a couple of weeks and there is no response and the file is still on sale. Is there some other way to get the file deleted as contributor ticket doesn't seem to function?
Henri
No other way.
CS can take weeks, and quite possibly most/all CS staff were on holiday over most of the festive period.
-
Thanks ShadySue.
I finally got a response and my file has been deacticated, but not deleted, which is what I requested for.
It seems that files can't be deleted anymore, not even through contributor tickets. The answer I received also stated that once a file is deactivated it can't be activated again. The question is why not delete if it can't be activated at a later time. This is pure speculation but it smells like their system has been hacked at the master key level, so they can't allow deletions even by their own employees. That's why the whole system has to be exported to Getty's and the whole contributor account database had to be cut off.
Just my 2 cents... maybe I am wrong but their actions seem very much like panic reactions without choice.
-
Not surprised. Not only can we not now change keywords, but CR can't remove keywords which 'the system' has mysteriously added, or re-add important keywords which 'the system' has inexplicably removed.
Totally pointless, really.
iSNAFU.