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Author Topic: IS customer service  (Read 2501 times)

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« on: September 03, 2008, 06:03 »
0
After ten (10) weeks and i haven't receive my check from istock...
So i have contact with them either by their ticket system and directly by email (support mail address).
Guess what: two weeks have been passed but not a single word from their side!!!!!!!!!!! >:(
What can i say? Generally i like IS but their customer support service sucks.
Hope to find a way to catch my money.


« Reply #1 on: September 03, 2008, 08:04 »
0
I had an issue once with them. Rather than going through the long process of emails and support tickets, I called them on the phone and resolved the problem in 3 minutes. I don't know if this is feasible from your location, but it worked for me. Sorry you are having trouble with them.

vonkara

« Reply #2 on: September 03, 2008, 09:03 »
0
I discovered one time that the Istock support emails was in my junk mail and I never see it with hotmail, until I look at this folder. I realised that I was able to receive the usual acceptance and rejection e-mails but, because the support was a different contact I suppose, hotmail putted it in the junk

« Reply #3 on: September 11, 2008, 13:35 »
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i found out by using their forum that a few other members had the same problem.
So they decide to answer our emails and support tickets really fast!!!
They suggested two solutions: cancellation of the old check and repost a new one, or to transfer the funds by PayPal.
Im glad that their forum works this way.
Happy End!!!

lisafx

« Reply #4 on: September 11, 2008, 13:38 »
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Glad you finally got a response. 

If you have paypal, it is worlds faster than waiting for a check.  On average when I was waiting for checks from istock it took about three weeks.  I've never had paypal take longer than one.

« Reply #5 on: September 11, 2008, 15:42 »
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I tried calling them three days ago about a Payoneer direct deposit that's been missing since Aug. 13th, and still haven't had my call returned.   >:(


 

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