Author Topic: iStock delaying PayPal til Friday (Read 11918 times)

Jo Ann Snover · « **on:** October 12, 2010, 12:47 »

It's good they announced it, but not good (a) that it happened or (b) that they don't feel the need to explain how this got effed up.

See Lobo's announcement here.

henryviii · « **Reply #1 on:** October 12, 2010, 12:50 »

I think we started a new thread together. This is very bad news for me

Pixart · « **Reply #2 on:** October 12, 2010, 12:51 »

Maybe they forgot to account for Thanksgiving break? We ate a lot of turkey this weekend up here in Canada. How late is the payment?

henryviii · « **Reply #3 on:** October 12, 2010, 12:52 »

Quote from: Pixart on October 12, 2010, 12:51

Maybe they forgot to account for Thanksgiving break? We ate a lot of turkey this weekend up here in Canada. How late is the payment?

It was delayed from monday to tuesday for the holiday. Now they have pushed it back to friday

Jo Ann Snover · « **Reply #4 on:** October 12, 2010, 12:55 »

Quote from: retroimages on October 12, 2010, 12:50

I think we started a new thread together. This is very bad news for me

Yes - sorry about that. I already asked Leaf to delete my thread though...

The really bad news is no money for another week (we already have to wait one week) - they keep our money for an extra week and pay no interest on it. Cash flow management of this sort isn't unheard of for businesses but it sucks for those waiting to get paid.

fullvalue · « **Reply #5 on:** October 12, 2010, 12:59 »

Thanks for this thread. I must have missed the courtesy email IS sent out.

dgilder · « **Reply #6 on:** October 12, 2010, 13:00 »

Really, really annoying. Maybe they are going to switch to bi-monthly payouts? The timing would be right for that. Keep an eye out for another announcement that you have to put your requests in by the mid-month Monday for the end month Friday payout

Woo HOO interest!

Pixart · « **Reply #7 on:** October 12, 2010, 13:03 »

It does lead to a lot of speculating doesn't it?

On the other hand, I have not received payment requested same day from FT either. I don't think they even have a payout schedule do they? I wonder what is wrong with sites like DT. Why can they depisit your requests in your account the next day?

Jo Ann Snover · « **Reply #8 on:** October 12, 2010, 13:03 »

We can't stop iStock from doing pretty much any money-earning (for them) thing they want with payouts, but we can be very loud and vocal about any such shenanigans if they occur.

Right now, with no explanation it's hard to say whether this is just a one off glitch or a move to stringing us out even longer before we get our money.

Trust with them being a negative number for most of us right now, it's a really bad time for a glitch, if that's what it is.

pieman · « **Reply #9 on:** October 12, 2010, 13:05 »

It's a technical glitch. Payments will stay as they have been over the last 2 years. There will be no change in the payment schedule. It sucks but it will be resolved for Friday Morning.

dgilder · « **Reply #10 on:** October 12, 2010, 13:07 »

There will be no changes that Lobo is aware of at this time.

scorb · « **Reply #11 on:** October 12, 2010, 13:08 »

Ouch.

I just seriously hope this is an admin snafu, and not a symptom of a cashflow problem.

When unprecedented royalty drops are followed by supplier payments being withheld, questions are bound to be asked.

JoeLena · « **Reply #12 on:** October 12, 2010, 13:09 »

Quote from: scorb on October 12, 2010, 13:08

Ouch.

I just seriously hope this is an admin snafu, and not a symptom of a cashflow problem.

When unprecedented royalty drops are followed by supplier payments being withheld, questions are bound to be asked.

...and usually not answered.

lisafx · « **Reply #13 on:** October 12, 2010, 13:30 »

I'm not happy about it, at all. But other sites have had these kinds of issues with paypal too. Seems like the price of doing business with paypal. I doubt moneybookers is foolproof either.

Thanks for posting JoAnn.

And just to be clear, if we request payout on a weekly basis, then we should be paid Friday the 15th and also our regular payment on Monday the 18th?

designalldone · « **Reply #14 on:** October 12, 2010, 13:58 »

Thanks for the heads up jsnover. I've been sat here this evening wondering why my payment hasn't come through yet.....

nruboc · « **Reply #15 on:** October 12, 2010, 14:05 »

This should be no problem at all, since I've heard that money is not what makes IStock contributors happy anyways

vonkara · « **Reply #16 on:** October 12, 2010, 14:07 »

It's already annoying to wait 1 to 2 weeks for the money. Now it's ridiculous. Soon we will get a queue for receiving payments or what

cathyslife · « **Reply #17 on:** October 12, 2010, 14:10 »

Quote from: lisafx on October 12, 2010, 13:30

I'm not happy about it, at all. But other sites have had these kinds of issues with paypal too. Seems like the price of doing business with paypal. I doubt moneybookers is foolproof either.

Thanks for posting JoAnn.

And just to be clear, if we request payout on a weekly basis, then we should be paid Friday the 15th and also our regular payment on Monday the 18th?

Yes, thanks for posting JoAnn. And it's easy to blame Paypal, there isn't a chance in heck anyone will be able to contact them for verification or to complain. Seems like IS would be a pretty big customer of Paypal's...should it take that long to fix a technical glitch? Well, the point is moot. Just another brick in the wall.

ichiro17 · « **Reply #18 on:** October 12, 2010, 14:22 »

Quote from: jsnover on October 12, 2010, 12:55

Quote from: retroimages on October 12, 2010, 12:50
I think we started a new thread together. This is very bad news for me

Yes - sorry about that. I already asked Leaf to delete my thread though...

The really bad news is no money for another week (we already have to wait one week) - they keep our money for an extra week and pay no interest on it. Cash flow management of this sort isn't unheard of for businesses but it sucks for those waiting to get paid.

Assuming its 10,000 at the current rate, its approximately 40 cents of lost interest (i'm being generous in my interest rate)

So I'm sure interest isn't the priority. Probably cash flow timing

rubyroo · « **Reply #19 on:** October 12, 2010, 14:23 »

Thanks so much JS, for the heads up.

Quote from: pieman on October 12, 2010, 13:05

It's a technical glitch. Payments will stay as they have been over the last 2 years. There will be no change in the payment schedule. It sucks but it will be resolved for Friday Morning.

...and thanks for dropping in here Pieman. Could I just ask.... will contributors who don't frequent MSG and the iStock forum receive an email notification?

Pheby · « **Reply #20 on:** October 12, 2010, 14:29 »

I'm not with paypal, but all these glitches at istock are really starting to wear me out. There's something new nearly every single day, not to mention the permanent shortcomings, like new images showing up after 24 hours. Which other agency copes with their new material like that? Or is it a speciality of the market leader?

lisafx · « **Reply #21 on:** October 12, 2010, 14:40 »

Quote from: lisafx on October 12, 2010, 13:30

And just to be clear, if we request payout on a weekly basis, then we should be paid Friday the 15th and also our regular payment on Monday the 18th?

Andrew just answered this in the Istock thread - only this week is affected. Next week payouts should be back on schedule. Thank goodness.

I really don't think this has anything to do with the other site issues. One thing Istock has always been is consistent and reliable in making payouts. This one glitch - while very inconvenient - is not enough to cause me to doubt that will continue.

epantha · « **Reply #22 on:** October 12, 2010, 14:41 »

I wonder if IS will stay the market leader with all of the problems happening one after another. $:-\$ It almost seems like they are purposely trying to drive contributors away.

traveler1116 · « **Reply #23 on:** October 12, 2010, 14:54 »

Awesome!

cathyslife · « **Reply #24 on:** October 12, 2010, 14:56 »

Quote from: rubyroo on October 12, 2010, 14:23

Thanks so much JS, for the heads up.

Quote from: pieman on October 12, 2010, 13:05
It's a technical glitch. Payments will stay as they have been over the last 2 years. There will be no change in the payment schedule. It sucks but it will be resolved for Friday Morning.

...and thanks for dropping in here Pieman. Could I just ask.... will contributors who don't frequent MSG and the iStock forum receive an email notification?

Let me answer that for you...NO! Apparently IS doesn't know how to mass email...in the 5 or 6 years I've been there, the only email I've gotten is the newsletter or responses to email's I have sent. Never any heads-up type of emails.

rubyroo · « **Reply #25 on:** October 12, 2010, 14:57 »

Quote from: traveler1116 on October 12, 2010, 14:54

Awesome!

rubyroo · « **Reply #26 on:** October 12, 2010, 15:00 »

Quote from: cclapper on October 12, 2010, 14:56

Let me answer that for you...NO! Apparently IS doesn't know how to mass email...in the 5 or 6 years I've been there, the only email I've gotten is the newsletter or responses to email's I have sent. Never any heads-up type of emails.

Oh... that does not bode well.

Jo Ann Snover · « **Reply #27 on:** October 12, 2010, 15:00 »

Quote from: cclapper on October 12, 2010, 14:56

..in the 5 or 6 years I've been there, the only email I've gotten is the newsletter or responses to email's I have sent. Never any heads-up type of emails.

I did get email announcing the big cash grab Sept 7th this year - but otherwise they let you figure it out via the forums as best you can.

henryviii · « **Reply #28 on:** October 12, 2010, 15:12 »

Quote from: cclapper on October 12, 2010, 14:56

Quote from: rubyroo on October 12, 2010, 14:23
Thanks so much JS, for the heads up.

Quote from: pieman on October 12, 2010, 13:05
It's a technical glitch. Payments will stay as they have been over the last 2 years. There will be no change in the payment schedule. It sucks but it will be resolved for Friday Morning.

...and thanks for dropping in here Pieman. Could I just ask.... will contributors who don't frequent MSG and the iStock forum receive an email notification?

Let me answer that for you...NO! Apparently IS doesn't know how to mass email...in the 5 or 6 years I've been there, the only email I've gotten is the newsletter or responses to email's I have sent. Never any heads-up type of emails.

There was a mass email for kelly's first 'everything is great for us so we're making things worse for you' announcement.

Microbius · « **Reply #29 on:** October 12, 2010, 15:39 »

Oh brilliant, oh incredible, wow, how many more balls ups and screw overs can the squeeze into a few weeks.
You couldn't write this crap.
How the f'ing heck did these clowns ever get to be market leaders?

cathyslife · « **Reply #30 on:** October 12, 2010, 16:01 »

Quote from: retroimages on October 12, 2010, 15:12

Quote from: cclapper on October 12, 2010, 14:56
Quote from: rubyroo on October 12, 2010, 14:23
Thanks so much JS, for the heads up.

Quote from: pieman on October 12, 2010, 13:05
It's a technical glitch. Payments will stay as they have been over the last 2 years. There will be no change in the payment schedule. It sucks but it will be resolved for Friday Morning.

...and thanks for dropping in here Pieman. Could I just ask.... will contributors who don't frequent MSG and the iStock forum receive an email notification?

Let me answer that for you...NO! Apparently IS doesn't know how to mass email...in the 5 or 6 years I've been there, the only email I've gotten is the newsletter or responses to email's I have sent. Never any heads-up type of emails.

There was a mass email for kelly's first 'everything is great for us so we're making things worse for you' announcement.

You're taking my statement a little too literal. I think you know perfectly well what I mean...or else you're a newbie, in which case you may not know what I mean.

dgilder · « **Reply #31 on:** October 12, 2010, 17:30 »

Page 2, a little more than halfway down:

http://www.istockphoto.com/forum_messages.php?threadid=264141&page=2

Rogermexico admits it was iStock's fault, they forgot to transfer the money to Paypal.

cathyslife · « **Reply #32 on:** October 12, 2010, 17:36 »

Quote from: pieman on October 12, 2010, 13:05

It's a technical glitch. Payments will stay as they have been over the last 2 years. There will be no change in the payment schedule. It sucks but it will be resolved for Friday Morning.

Glitch insinuates something went wrong electronically. What he meant to say was it's a technical snafu.

Quote

Rogermexico admits it was iStock's fault, they forgot to transfer the money to Paypal.

How many people work in accounting at IS? Just one? and they forgot to do the transfer? Hmmm. Everyone must have been busy at an istockalypse.

loop · « **Reply #33 on:** October 12, 2010, 18:00 »

Being the fisrt time in six years I don't consider it more than an accident.

jamirae · « **Reply #34 on:** October 12, 2010, 18:51 »

Quote from: loop on October 12, 2010, 18:00

Being the fisrt time in six years I don't consider it more than an accident.

I am pretty sure this happened once before, but can't find any info on when (the istock forum search sucks - or maybe my searching skills do

). Either that or I am recalling the PayPal maintenance that affected things, but I'm pretty sure there was a 'snafu' like this sometime back, but it was less than six years ago. I admit that I could actually be wrong.

Jo Ann Snover · « **Reply #35 on:** October 12, 2010, 19:04 »

It has happened before - more than once, I think - but it's generally been a much shorter delay. Here is a recent example.

As far as an explanation, as far as they got was "mistakes were made". I prefer sentences in the active vs. the passive voice as it looks less like someone's trying to duck responsibility. I also don't understand why, in an age of virtually instant wire transfers, it takes until Friday to fix whatever the mistake was.

However, as contributors we don't apparently get to know the details on such things. Trust us and all that.

loop · « **Reply #36 on:** October 12, 2010, 19:24 »

Quote from: jamirae on October 12, 2010, 18:51

Quote from: loop on October 12, 2010, 18:00

Being the fisrt time in six years I don't consider it more than an accident.

I am pretty sure this happened once before, but can't find any info on when (the istock forum search sucks - or maybe my searching skills do ). Either that or I am recalling the PayPal maintenance that affected things, but I'm pretty sure there was a 'snafu' like this sometime back, but it was less than six years ago. I admit that I could actually be wrong.

Yes, there had benn a pair of short paypal mantenance problems, and some trouble back in 2008 when some people dind't see in the forums that there was a payment cut-off at Christmas holidays. That's all I can remember, payments have been coming always o'clock.

cathyslife · « **Reply #37 on:** October 12, 2010, 19:42 »

Quote from: jsnover on October 12, 2010, 19:04

It has happened before - more than once, I think - but it's generally been a much shorter delay. Here is a recent example.

As far as an explanation, as far as they got was "mistakes were made". I prefer sentences in the active vs. the passive voice as it looks less like someone's trying to duck responsibility. I also don't understand why, in an age of virtually instant wire transfers, it takes until Friday to fix whatever the mistake was.

However, as contributors we don't apparently get to know the details on such things. Trust us and all that.

Yeah, I was wondering the same thing myself. And IS must be a big client for paypal...certainly the transfer could be speeded up? I personally doubt that "mistakes were made" and think there is some other sort of problem, but my speculation, of course. Too many things don't add up. Funny, when I use my debit card at the gas pumps, the transaction shows up on my bank account within hours. And the money comes out of my account the next day.

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Author Topic: iStock delaying PayPal til Friday (Read 11918 times)

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