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Agency Based Discussion => iStockPhoto.com => Topic started by: bobek on June 18, 2010, 14:12

Title: iStock deleted my ticket with no answer
Post by: bobek on June 18, 2010, 14:12

Hi, I don't know if you noticed that but iStock has some problems with credits - if you click on Support page you'll see this text

"Please note: You may not receive your credits immediately and there may be a 15 - 20 minute delay.
If after that time you have NOT received your credits, please contact support."

Well, after 20 hours I still haven't received my credits, so I sent them a ticket. After another 8 hours the ticket was deleted with no answer and no $$ added. Do they do this often? Thank you for your reply

Title: Re: iStock deleted my ticket with no answer
Post by: pieman on June 18, 2010, 14:21

Send me a sitemail on iStock. I will take a look.

http://www.istockphoto.com/lobo (http://www.istockphoto.com/lobo)

Title: Re: iStock deleted my ticket with no answer
Post by: bobek on June 18, 2010, 14:25

I have a copy of that ticket in my email box, i'll send it to you in couple of minutes. Thank you