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Author Topic: istock downtime 9/4  (Read 15542 times)

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STILLFX

« Reply #50 on: September 04, 2012, 23:15 »
0
They said restart your browser and try again.
I've done that.  three different computers and a tablet.... nada.

Yeah, me too, nada.


« Reply #51 on: September 05, 2012, 00:08 »
0
They said restart your browser and try again.
I've done that.  three different computers and a tablet.... nada.

Yeah, me too, nada.

The site is back online, just that many servers won't have caught up yet. At the moment I can't get to it from an IP address in Thailand, but can access the site via a proxy server from an IP in the US.


STILLFX

« Reply #52 on: September 05, 2012, 00:25 »
0
They said restart your browser and try again.
I've done that.  three different computers and a tablet.... nada.

Yeah, me too, nada.

The site is back online, just that many servers won't have caught up yet. At the moment I can't get to it from an IP address in Thailand, but can access the site via a proxy server from an IP in the US.

Thanks, it's back up here :)

ShadySue

  • There is a crack in everything
« Reply #53 on: September 05, 2012, 04:14 »
0
I found an apparently unreported bug (/feature?)

By default now, the prices are showing in (for me). If I change to credits, I see the price in credits for that image, but if I do another search, by the main search box or 'find similar' (where the lightbox link used to be) it reverts back to again. I'd find that annoying and unprofessional if I were a credit buyer. Using FF 15.0.PC.
I'm banned from iStock forums so if anyone else finds this is the same for them, could thy report it, please. (maybe on the New Way To Pay thread at the top of the discussion forum?)
« Last Edit: September 05, 2012, 05:26 by ShadySue »

ShadySue

  • There is a crack in everything
« Reply #54 on: September 05, 2012, 05:23 »
0
Crawling like treacle now, and lots of white/blank pages; though some persistent buyer managed a download. Took ages to upload an image; maybe they should suspend uploads until they get the buyer side and basic functionality sorted.

Reef

  • astonmars.com
« Reply #55 on: September 05, 2012, 05:35 »
0
Crawling like treacle now, and lots of white/blank pages; though some persistent buyer managed a download. Took ages to upload an image; maybe they should suspend uploads until they get the buyer side and basic functionality sorted.

2 sales! But yeah, very slow. This stuff use to happen twice a week under Thompson.

Caz

« Reply #56 on: September 05, 2012, 06:27 »
0
I found an apparently unreported bug (/feature?)

By default now, the prices are showing in (for me). If I change to credits, I see the price in credits for that image, but if I do another search, by the main search box or 'find similar' (where the lightbox link used to be) it reverts back to again. I'd find that annoying and unprofessional if I were a credit buyer. Using FF 15.0.PC.
I'm banned from iStock forums so if anyone else finds this is the same for them, could thy report it, please. (maybe on the New Way To Pay thread at the top of the discussion forum?)

If you have credits it doesn't revert back to .

EmberMike

« Reply #57 on: September 05, 2012, 06:32 »
0

oh and Mr istock "emberMike" - just to let you know - it is peak time for half the world - the world does not revolve around western canada - it is Tuesday smack dab in the work day and deadline time so sorry, you screw your buyers in half the world  - which means I suppose that your buyers in Austral/asia are so few you can afford to alienate them by not considering their "peak time" - otherwise yes Sunday would make sense for downtime - which tells me secondly you are not growing in the part of the world that is doing best financially and is growing fastest. Ominous for istock...

If they had pushed it a few hours it would have been the end of the North American workday and just the beginning of the work day in Australia and Japan. So yes, there is an off-peak time despite being an international company.

And of course a weekend would have been ideal.

What's with the "Mr istock" comment?

fritz

  • I love Tom and Jerry music

« Reply #58 on: September 05, 2012, 07:54 »
0
The site is back but upload is broken. ???

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.
Reference #1.8c327a5c.1346849746.5d8273c

Ah Jay Jay 
« Last Edit: September 05, 2012, 08:00 by alexmk »

« Reply #59 on: September 05, 2012, 09:54 »
+2
Still down. These people can't get anything right. Why did they do this mid-week? What IT department would ever do that? Are they f*cking idiots?

KB

« Reply #60 on: September 05, 2012, 09:56 »
0
Still down. These people can't get anything right. Why did they do this mid-week? What IT department would ever do that? Are they f*cking idiots?
Idiots? Let's see ... what's that word again that means doing the same thing over and over again but hoping for a different result? Oh, yeah: Insanity! Idiots sounds nicer; let's go with that.

They will NEVER learn.

« Reply #61 on: September 05, 2012, 09:57 »
0
Obviously it is a better business decision to do this during regular local business hours - piss off customers around the globe - give them 10% off (the cost of which they share with contributors) - than it would be to pay salaries time and a half over a long weekend and to extend it for several days. 

« Reply #62 on: September 05, 2012, 10:23 »
0
Still down. These people can't get anything right. Why did they do this mid-week? What IT department would ever do that? Are they f*cking idiots?

I'm staggered. I'd never have thought this might happen.

« Reply #63 on: September 05, 2012, 10:27 »
0
i guess that some people of the IT department will lost the job today
btw this issue was predictable, every time istock try to an improvemnet to site , this became broken

KB

« Reply #64 on: September 05, 2012, 10:28 »
0
Obviously it is a better business decision to do this during regular local business hours - piss off customers around the globe - give them 10% off (the cost of which they share with contributors) - than it would be to pay salaries time and a half over a long weekend and to extend it for several days.
No, even worse. As I wrote yesterday, most likely they are salaried employees and so there is no such thing as overtime pay. It's part of the job description that there might be times when you have to work late hours and/or weekends.

« Reply #65 on: September 05, 2012, 10:31 »
+1
This couldn't be any more frustrating.  It's like they are begging customers to bail on them.  Why, oh why are these site updates always an epic fail?  Doesn't anyone test these things?  You gotta wonder what kind of constraints iStock puts on the IT crew that make this "fail to launch" an acceptable result.  Talk about peeing in your shoes.

RacePhoto

« Reply #66 on: September 05, 2012, 10:47 »
0
Still down. These people can't get anything right. Why did they do this mid-week? What IT department would ever do that? Are they f*cking idiots?

I'm staggered. I'd never have thought this might happen.

You left off the last word... AGAIN!  ;D

« Reply #67 on: September 05, 2012, 11:07 »
0
Got to make you wonder what the new buyers are thinking they got themselves into

lisafx

« Reply #68 on: September 05, 2012, 11:20 »
0
Not that this is in ANY WAY surprising, but still very frustrating that the site is still unusable as of afternoon on the day AFTER the scheduled upgrade. 

ShadySue

  • There is a crack in everything
« Reply #69 on: September 05, 2012, 11:26 »
0
Obviously it is a better business decision to do this during regular local business hours - piss off customers around the globe - give them 10% off (the cost of which they share with contributors) - than it would be to pay salaries time and a half over a long weekend and to extend it for several days.
No, even worse. As I wrote yesterday, most likely they are salaried employees and so there is no such thing as overtime pay. It's part of the job description that there might be times when you have to work late hours and/or weekends.
So why don't they ever do this stuff at slowest time on Saturday and test in on Sunday before the Japanese/Australian market wakes up on Monday morning?

EmberMike

« Reply #70 on: September 05, 2012, 11:29 »
+1
According to twitter, they don't do these updates on weekends because they don't have enough staff to work on weekends. Sounds more like an issue of management not properly delegating staff to work the rare weekend when these updates need to happen.

Or if it's staff resisting management's requests to work on a weekend, maybe it's time to find some new staff that is willing to do what needs to be done. I'm sure there are plenty of talented IT folks looking for work in the Calgary area. Probably even more talented than the folks they already have, if the regular update debacles are any indication of what the current folks are or aren't capable of.


stan

    This user is banned.
« Reply #71 on: September 05, 2012, 12:21 »
0
Wow, the site is totally messed up since the downtime. I'm getting bad gateway all the time.

ShadySue

  • There is a crack in everything
« Reply #72 on: September 05, 2012, 12:52 »
0
I found an apparently unreported bug (/feature?)

By default now, the prices are showing in (for me). If I change to credits, I see the price in credits for that image, but if I do another search, by the main search box or 'find similar' (where the lightbox link used to be) it reverts back to again. I'd find that annoying and unprofessional if I were a credit buyer.

If you have credits it doesn't revert back to .

Fair enough!

traveler1116

« Reply #73 on: September 05, 2012, 15:27 »
0
Oh great, they moved the bottom menu to the left now. What's gonna be next now, back to the top right again?  ???

I think I have never seen a web site where the cart icon is located on the bottom right. Who designed this [email protected]?

http://www.istockphoto.com/forum_messages.php?threadid=297012&page=24
You can put the bar at the top with theasis's greasemonkey script located at the bottom of sean's post.

« Reply #74 on: September 05, 2012, 17:46 »
0
I'm not surprised that IS keeps f*cking up their updates.

What I AM surprised about is that they are actually still in business after all that.


 

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