Author Topic: Istock F5 epic fail (Read 268322 times)

cathyslife · « **Reply #750 on:** February 19, 2011, 13:10 »

Quote from: azurelaroux on February 19, 2011, 12:40

Can't change your Paypal account or they refuse to pay you fail.

I changed my paypal account info and tried to request a payment last week. They form gave me an error that my paypal account wasn't "confirmed". I can't send it to the old address as Paypal has the new one. Sent a message to support asking how to fix it but all I got was the auto "Thanks for emailing us".

So they didn't give you any information on how to go about confirming? Is that something you can do over at Paypal? I seem to remember something about that, but I have had my Paypal account for so long. I know that when I linked it to my bank account, they also confirmed that by subtracting a small amount of money, like $.19, just to confirm everything was ok.

NancyCWalker · « **Reply #751 on:** February 19, 2011, 14:23 »

Everything is fine on Paypal's end. Other sites have paid me at the new address without an issue. I didn't think this would be an issue at IS because IS requires you to type in your paypal account email everytime you request a payment. At some point they made of note of who uses what email account for their payments and since I entered the new one it caused an error on the page with no ability to change it.

And no CS has not gotten around to answering my questions as to how to fix the problem.

cathyslife · « **Reply #752 on:** February 19, 2011, 14:28 »

Quote from: azurelaroux on February 19, 2011, 14:23

Everything is fine on Paypal's end. Other sites have paid me at the new address without an issue. I didn't think this would be an issue at IS because IS requires you to type in your paypal account email everytime you request a payment. At some point they made of note of who uses what email account for their payments and since I entered the new one it caused an error on the page with no ability to change it.

And no CanStock has not gotten around to answering my questions as to how to fix the problem.

I agree, since you have to type your paypal account email every time, seems like it wouldn't be an issue. Maybe all this came about because of the fraud? In any case, I hope you get it straightened out.

jen · « **Reply #753 on:** February 19, 2011, 14:35 »

Quote from: azurelaroux on February 19, 2011, 12:40

Can't change your Paypal account or they refuse to pay you fail.

I changed my paypal account info and tried to request a payment last week. They form gave me an error that my paypal account wasn't "confirmed". I can't send it to the old address as Paypal has the new one. Sent a message to support asking how to fix it but all I got was the auto "Thanks for emailing us".

You need to contact PayPal support about confirming your address, not iStock. Look in the PayPal help files: https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help

If you just need to confirm your email address then look here: https://www.paypal.com/helpcenter/main.jsp?t=solutionTab&ft=homeTab&ps=&solutionId=12757&locale=en_US&_dyncharset=UTF-8&countrycode=US&cmd=_help&m=BT

ShadySue · « **Reply #754 on:** February 19, 2011, 14:39 »

Quote from: azurelaroux on February 19, 2011, 12:40

Can't change your Paypal account or they refuse to pay you fail.

I changed my paypal account info and tried to request a payment last week. They form gave me an error that my paypal account wasn't "confirmed". I can't send it to the old address as Paypal has the new one. Sent a message to support asking how to fix it but all I got was the auto "Thanks for emailing us".

They seem to be swamped under at the moment. I've got an open Support ticket since 7th Feb. They do tend to 'disappear', though, so keep an eye on your open tickets list.

NancyCWalker · « **Reply #755 on:** February 19, 2011, 14:41 »

Jen I have already confirmed the account with Paypal. Other agencies have paid me at the new email address without a problem. On the IS payment page is were I get the error. It's an IS issue, not Paypal's.

jen · « **Reply #756 on:** February 19, 2011, 14:47 »

Oh. Well, then you should call them!

Chico · « **Reply #757 on:** February 21, 2011, 09:24 »

Mr. Thompson must write a book called "How to destroy a great business in six months"

Chris3fer · « **Reply #758 on:** February 21, 2011, 15:28 »

I emailed paypal to change my bank account info. They told me to contact Istock. I contacted Istock, they said its paypal's problem. I wrote istock back telling them that Paypal said I needed to contact them. They never wrote me back. about 6 months ago.

NancyCWalker · « **Reply #759 on:** February 21, 2011, 15:47 »

IS finally replied. They told me to delete my cache and try again. I gave it another go and the request appears to have gone through. Of course now I have to wait 2 weeks to see if really did or not, since their error caused me to miss the deadline.

KB · « **Reply #760 on:** February 21, 2011, 17:32 »

Quote from: azurelaroux on February 21, 2011, 15:47

IS finally replied. They told me to delete my cache and try again. I gave it another go and the request appears to have gone through. Of course now I have to wait 2 weeks to see if really did or not, since their error caused me to miss the deadline.

Due to today being a Canadian holiday, the payment deadline is tomorrow, 9am MST:
http://www.istockphoto.com/docs/PayoutSchedule_2011.pdf

caspixel · « **Reply #761 on:** February 21, 2011, 21:47 »

OMFG, another bug: http://www.istockphoto.com/forum_messages.php?threadid=306382&page=1

Unreal.

jamirae · « **Reply #762 on:** February 22, 2011, 21:56 »

Quote from: caspixel on February 21, 2011, 21:47

OMFG, another bug: http://www.istockphoto.com/forum_messages.php?threadid=306382&page=1

Unreal.

somehow nothing seems to surprise me anymore. sad.

Sadstock · « **Reply #763 on:** February 23, 2011, 13:32 »

more unhappy buyers
http://www.istockphoto.com/forum_messages.php?threadid=307152&page=1

"snow and race not ski... no results"

Second buyer same complaint

"Another buyer here that is more than a little frustrated with the search. It's been ages since the new search was rolled out, untested it seems, for countless bugs and issues that one day of actual buyer use found. I went away for awhile and came back with a mid-sized project the other day to find that none of the search issues I had originally ran into had changed, in fact some were worse.

Limiting the number of search words is more than a little annoying and the "drilling down" that is supposed to garner better results was either giving me no results or the same number i had before drilling down. Adding to that, you still can't use some of the functions such as color space and the ability to exclude certain collections that were in the OLD search is telling me that iStock doesn't really care about buyer experience in using their product.

I have done this particular project each year for the last several years and the search process normally takes me about an hour to find 20 to 30 photos to comp. This year... almost 3 hours. My time is valuable too. I can't justify billing my client for an additional 3 hours of design time when it's solely spent trying to find the correct images because the company I am using has a screwed up search. So in the end, I end up eating that expense.

And just for iStock's info...most buyers don't visit the forums. They don't spend hours trudging through threads trying to find that one trick that is going to make the search work, they don't know that the company is working feverishly to fix it, they don't know that this isn't just the way the search is going to be from now on."

caspixel · « **Reply #764 on:** February 23, 2011, 17:37 »

I do not know why iStock still seems to think it's okay for the search to be explained.

From rogermexico: Once we have a better system then yes, putting search tips in that monthly tip or the contact sheets is a good idea.

No, it's not a good idea. Buyers don't want to have to figure out the search nor do they want to have to read about search tips. They just want to be able to type words in and find the relevant results. Period.

Though they do want to be able to search by price point or collection. And photo orientation is nice as well. But to have to constantly fiddle with keywords to get results is so stupid.

caspixel · « **Reply #765 on:** February 23, 2011, 17:41 »

Can I get a woo-yay?

http://www.istockphoto.com/forum_messages.php?threadid=307412&page=1

Sean Locke Photography · « **Reply #766 on:** February 23, 2011, 17:47 »

More than one!

VB inc · « **Reply #767 on:** February 23, 2011, 17:55 »

more collections for istock/getty to take even more of a cut that will be shown in front of regular exclusive collection, which is in front of most independent files. * definitely no love for the independents on istock.

caspixel · « **Reply #768 on:** February 23, 2011, 17:58 »

Doubt they'll be getting too many Woo-Yays from buyers either. Oh look! More files that used to sell at the old prices arbitrarily being priced higher.

gostwyck · « **Reply #769 on:** February 23, 2011, 18:17 »

Quote from: caspixel on February 23, 2011, 17:58

Doubt they'll be getting too many Woo-Yays from buyers either. Oh look! More files that used to sell at the old prices arbitrarily being priced higher.

Lots and lots of woo-yays from admins and inspectors though. It's like a display of synchronised arse-licking.

caspixel · « **Reply #770 on:** February 23, 2011, 18:19 »

Quote from: gostwyck on February 23, 2011, 18:17

Quote from: caspixel on February 23, 2011, 17:58
Doubt they'll be getting too many Woo-Yays from buyers either. Oh look! More files that used to sell at the old prices arbitrarily being priced higher.

Lots and lots of woo-yays from admins and inspectors though. It's like a display of synchronised arse-licking.

I noticed that as well.

lisafx · « **Reply #771 on:** February 23, 2011, 18:35 »

Quote from: gostwyck on February 23, 2011, 18:17

Lots and lots of woo-yays from admins and inspectors though.

Seems that folks on the payroll are the only ones who can muster much enthusiasm for anything over there these days.

jamirae · « **Reply #772 on:** February 23, 2011, 18:56 »

Quote from: lisafx on February 23, 2011, 18:35

Quote from: gostwyck on February 23, 2011, 18:17

Lots and lots of woo-yays from admins and inspectors though.

Seems that folks on the payroll are the only ones who can muster much enthusiasm for anything over there these days.

I predict the "buyers bailing on istock" thread will have a growth spurt once this goes into effect.

caspixel · « **Reply #773 on:** February 23, 2011, 19:12 »

Uh oh. Not a woo-yayer:

Can someone at IS please explain the maths behind the announced combination of increased prices and decreased royalties.

For a video contributor who currently gets 40%, a Vetta HD720 download will actually give them a lower royalty payment than for the main collection.

Looks like people might want to think before they woo-yay.

http://www.istockphoto.com/forum_messages.php?threadid=307412&page=2#post5926622

Starbucks · « **Reply #774 on:** February 23, 2011, 20:03 »

Wow, things just keep getting worse at iStock... can't say it's not entertaining to see stuff fall apart so horribly, though

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Author Topic: Istock F5 epic fail (Read 268322 times)

cathyslife

NancyCWalker

cathyslife

jen

ShadySue

NancyCWalker

jen

Chico

Chris3fer

NancyCWalker

KB

caspixel

jamirae

Sadstock

caspixel

caspixel

Sean Locke Photography

VB inc

caspixel

gostwyck

caspixel

lisafx

jamirae

caspixel

Starbucks

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