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Author Topic: istock mail about Royalty adjustment  (Read 8715 times)

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« on: July 26, 2016, 14:45 »
+3
Hi,

in the last hour I got 2 e mails from istock saying:

"Dear Contributor,

The following file(s) were recently licensed to an iStock customer in a transaction that did not occur through the website:

xxxxx

We have made an adjustment to your account and added your royalty from the license(s), which totals xxx

Sincerely,
The iStock Team"

(presently obviously 7 purchases didn't show up.)

Anyone else??  8)


« Reply #1 on: July 26, 2016, 14:48 »
+1
Same here, one photo which was licensed outside of their website. Weird, to say the least.

« Reply #2 on: July 26, 2016, 15:13 »
0
Same here.
Got phantom 0.72$ came here to see what's it about, checked mail and there it was. But I don't get which buy it was for 0.72$

« Reply #3 on: July 26, 2016, 15:15 »
+1
Two emails here as well.

I'm wondering how a transaction can occur outside of the website? ???

« Reply #4 on: July 26, 2016, 15:20 »
+1
istock special deal extended licenses

ShadySue

  • There is a crack in everything
« Reply #5 on: July 26, 2016, 15:21 »
0
Two emails here as well.

I'm wondering how a transaction can occur outside of the website? ???

It's something they've never chosen to explain adequately.

However, in this case, the wrong email was sent out. Check their forum.

« Reply #6 on: July 26, 2016, 15:44 »
0
 2 emails and 7 files. Don't know  what to think of this??

ShadySue

  • There is a crack in everything
« Reply #7 on: July 26, 2016, 15:48 »
0
2 emails and 7 files. Don't know  what to think of this??
Why not check their forum?

Shelma1

« Reply #8 on: July 26, 2016, 16:00 »
+5
I never signed up for their new forum. Not interested.

I got two emails, both for 13 files each.

« Reply #9 on: July 26, 2016, 16:08 »
+5
visiting istock forum was such an utterly infuriating experience, I never signed up for the new forum either.

two royalty emails from istock for me.

Why do they seem to f**k up absolutely everything they do..?

« Reply #10 on: July 26, 2016, 16:23 »
0
same here, and no actual sales in last 30 days

« Reply #11 on: July 26, 2016, 16:57 »
+3
I got the emails too.  Was nice to have some royalty adjustments in my favor for once. 

Like many others, I never bothered trying to find or use their new forums.  Would someone in the know want to share the revelations?  I don't see a reason to drive traffic to their site.

« Reply #12 on: July 26, 2016, 16:58 »
+2
I got one too......when I read the title of "Royalty adjustment " I feared the worst. Maybe there will be some more...time to tell the butler to put the champers on ice with another 72c on the way maybe

« Reply #13 on: July 26, 2016, 17:16 »
+1
I got the emails too.  Was nice to have some royalty adjustments in my favor for once. 

Like many others, I never bothered trying to find or use their new forums.  Would someone in the know want to share the revelations?  I don't see a reason to drive traffic to their site.

The message in this e-mail was an error. These were actually adjustments to subscriptions from June.

« Reply #14 on: July 26, 2016, 17:42 »
0
I got the emails too.  Was nice to have some royalty adjustments in my favor for once. 

Like many others, I never bothered trying to find or use their new forums.  Would someone in the know want to share the revelations?  I don't see a reason to drive traffic to their site.

The message in this e-mail was an error. These were actually adjustments to subscriptions from June.

I'm not sure they were subs since I got one mail with just one picture but with 0.72$, I get 0.28$ for subs so I think it can't be it. I doubt they paid me more because they felt sorry for mistake. But it was from June since that picture got accepted on 20th June.

« Reply #15 on: July 26, 2016, 18:21 »
+1
I got the emails too.  Was nice to have some royalty adjustments in my favor for once. 

Like many others, I never bothered trying to find or use their new forums.  Would someone in the know want to share the revelations?  I don't see a reason to drive traffic to their site.

The message in this e-mail was an error. These were actually adjustments to subscriptions from June.

I'm not sure they were subs since I got one mail with just one picture but with 0.72$, I get 0.28$ for subs so I think it can't be it. I doubt they paid me more because they felt sorry for mistake. But it was from June since that picture got accepted on 20th June.

Did that picture sell as a sub in June? The .72 is a 'bonus' meaning the sub plan should have paid you $1 not the $.28 you normally get. IS has been giving us this 'bonus' money as ambiguous money after the subs all get reported for several months now. This e-mail basically was making it not so ambiguous but actually telling us which images sold for more than the minimum sub price (which in my case is also 28 cents). I had four images get a 72 cent bonus, each of which gave me a 28 cent sale in June.

« Reply #16 on: July 26, 2016, 18:41 »
+1
I got the emails too.  Was nice to have some royalty adjustments in my favor for once. 

Like many others, I never bothered trying to find or use their new forums.  Would someone in the know want to share the revelations?  I don't see a reason to drive traffic to their site.

The message in this e-mail was an error. These were actually adjustments to subscriptions from June.

I'm not sure they were subs since I got one mail with just one picture but with 0.72$, I get 0.28$ for subs so I think it can't be it. I doubt they paid me more because they felt sorry for mistake. But it was from June since that picture got accepted on 20th June.

Did that picture sell as a sub in June? The .72 is a 'bonus' meaning the sub plan should have paid you $1 not the $.28 you normally get. IS has been giving us this 'bonus' money as ambiguous money after the subs all get reported for several months now. This e-mail basically was making it not so ambiguous but actually telling us which images sold for more than the minimum sub price (which in my case is also 28 cents). I had four images get a 72 cent bonus, each of which gave me a 28 cent sale in June.

It was sold as sub, 12 times, plus Thinkstock sub downloads. But I thought that all subs are paid .28, I don't get that 'bonus' thing.

« Reply #17 on: July 26, 2016, 20:42 »
+1
A few months back (I don't remember when), IS sent an e-mail saying that they were trying out smaller subscription plans that would give contributors more than the low base rates. They pay the difference between regular sub plans and these higher-priced sub plans at the end of the month. Usually you can't link the 'extra' to the image. Today's e-mail was actually a glitch that ended up allowing contributors to do that. If you want more info, you'll have to take the time to look it up.

« Reply #18 on: July 26, 2016, 23:04 »
+2
???  What A glitch at Istock ???  I don't believe you !!!!  ;)

« Reply #19 on: July 26, 2016, 23:41 »
+4

The message in this e-mail was an error. These were actually adjustments to subscriptions from June.

ohhh so the message of an error was an error .... ok ...  :o :o

« Reply #20 on: July 27, 2016, 00:43 »
0
I got that too for one...

« Reply #21 on: July 27, 2016, 07:15 »
0
And I also got one more cent during the night and I can't figure out where it came from. :)

« Reply #22 on: July 27, 2016, 07:41 »
0
Now and then I got $0.06 (6 cents) royalties, does anyone know what these are?

Chichikov

« Reply #23 on: July 27, 2016, 07:45 »
0
Two emails here as well.

I'm wondering how a transaction can occur outside of the website? ???

Yes, I too.
How can they see our images if they don't connect to the website?

« Reply #24 on: July 27, 2016, 09:42 »
0
Yeah, I got also 2 e-mails yesterday for total 3 files.


 

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