MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: Tigris Tiara on February 27, 2016, 11:00

Title: Istock password reset
Post by: Tigris Tiara on February 27, 2016, 11:00

hi

i have reset my password but  i can't log in with my new passport so i have reset again after five minutes, still can not log in.

i have opened a ticket.

anyone experienced such a thing like that?

Title: Re: Istock password reset
Post by: Difydave on February 27, 2016, 12:31

Can you get the password sent from "Forgot password" on the login screen?
The other thing is, did you have the caps lock on when you typed the new password? If it's just a row of asterisks it's possible to type the confirmation incorrectly as well.