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Author Topic: istock upload errors?  (Read 4664 times)

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« on: May 17, 2010, 13:54 »
0
Errors were encountered:
There was a database issue preventing the creation of your image. (CODE 42)

...getting the above "error" everytime i try upload...and tried different images each time...anyone?


« Reply #1 on: May 17, 2010, 13:57 »
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It was fine for me. I just uploaded a few.

sc

« Reply #2 on: May 17, 2010, 14:00 »
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Same thing for me - but I was able to finally get them through after 3 or 4 tries with a couple images.

« Reply #3 on: May 17, 2010, 14:01 »
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working again for me as well...must have been some kind of caching issue on my end...thanks.

« Reply #4 on: May 24, 2010, 22:48 »
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For the past couple of days, I get that error message whenever I attempt to upload to Istockphoto.  I presume it's just me, or others would have reported it as well.   I'm not having any trouble uploading to any other site, and it happens regardless of whether I use Firefox of IE.   Does anybody have an idea of what might be causing it?

« Reply #5 on: May 25, 2010, 11:35 »
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For the past couple of days, I get that error message whenever I attempt to upload to Istockphoto.  I presume it's just me, or others would have reported it as well.   I'm not having any trouble uploading to any other site, and it happens regardless of whether I use Firefox of IE.   Does anybody have an idea of what might be causing it?

I have same problem and have no idea what is causing it.

lisafx

« Reply #6 on: May 25, 2010, 17:52 »
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Weird - I uploaded this morning with no problems...

« Reply #7 on: May 25, 2010, 18:01 »
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I found a thread on it in an istockphoto forum.   "This server not found" problem appears to affect mainly eastern Canada, which is where I am also.   To add to the weirdness of it, I discovered that the problem is limited to my desktop computer.   Using the same internet router, but using my laptop, I have no problem.  (Both are HP computers using Vista.)

http://nihongo.istockphoto.com/forum_messages.php?threadid=213051

istock support has responded:

Thank you very much for your message.

We do have some contributing Members in Easter Canada that are having problems with uploading.

Our development team is currently working on a fix for the problem.

We should have this problem corrected by tomorrow.

I apologize for any inconvenience this causes.

Sincerely,

Alyshia
Contributor Relations
iStockphoto

« Reply #8 on: May 25, 2010, 18:45 »
0
I found a thread on it in an istockphoto forum.   "This server not found" problem appears to affect mainly eastern Canada, which is where I am also.   To add to the weirdness of it, I discovered that the problem is limited to my desktop computer.   Using the same internet router, but using my laptop, I have no problem.  (Both are HP computers using Vista.)

http://nihongo.istockphoto.com/forum_messages.php?threadid=213051

istock support has responded:

Thank you very much for your message.

We do have some contributing Members in Easter Canada that are having problems with uploading.

Our development team is currently working on a fix for the problem.

We should have this problem corrected by tomorrow.

I apologize for any inconvenience this causes.

Sincerely,

Alyshia
Contributor Relations
iStockphoto


Well I am from Toronto, not in Eastern Canada

« Reply #9 on: May 25, 2010, 19:19 »
0
We should have this problem corrected by tomorrow.

When they say "fixed", does this mean that it will be broken for everyone tomorrow?  ;D

« Reply #10 on: May 26, 2010, 19:13 »
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There's a new post from istock support.   I changed the DNS number in my computer, and I can upload again.

=================================

OK I have some answers. Rogers has discovered a DNS server issue on their end that is affecting your ability to connect to our upload servers. They are escalating it and will let me know when it's fixed. In the interm there is a temporary fix provided by them. You need to change your DNS server to use the follow IP address. It won't affect any of your browsing or anything, it's just directing you to a different IP that will work for you. Again this is temporary and once they let me know it's fixed, you can go back to your regular one.


The temporary one is 208.67.222.222


Hope this information helps. If you have any questions, please contact us at artists@istockphoto.com


 

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