Author Topic: Istockphoto Down For Maintenance or Hacked? (Read 61881 times)

gostwyck · « **Reply #200 on:** November 30, 2011, 16:38 »

Quote from: SNP on November 30, 2011, 16:24

I had to try three times to log in just now. kept getting the "whoops" page. and sales are abysmal if balance is any indicator. so now I don;t even know if I am getting sales. I should have more than half my days worth of downloads by now. brutal.

My sales are terrible today too judging by the inertia on the balance. I'm starting to wonder if the entire accounting system is slowly crashing ... bit by bit.

ShadySue · « **Reply #201 on:** November 30, 2011, 16:49 »

Quote from: gostwyck on November 30, 2011, 16:38

Quote from: SNP on November 30, 2011, 16:24
I had to try three times to log in just now. kept getting the "whoops" page. and sales are abysmal if balance is any indicator. so now I don;t even know if I am getting sales. I should have more than half my days worth of downloads by now. brutal.

My sales are terrible today too judging by the inertia on the balance. I'm starting to wonder if the entire accounting system is slowly crashing ... bit by bit.

It might be worth checking your BSs. I checked mine and it did have a sale today. Unusually, though, sales after UK office time have been 0, provided the balance is updating in real time.

Jo Ann Snover · « **Reply #202 on:** November 30, 2011, 16:53 »

I just tried to log in from my laptop and got the "whoops" screen after I clicked the button, but it did log me in anyway - was the "whoops" for the wretched "are you a buyer or signing up as a contributor" screen perhaps? Yes, I know I can answer it and make it go away, but I haven't.

At any rate, it was late morning here (Pacific Time) before I saw my balance change and after a reasonable Monday and OK Tuesday, it looks as if today's a total washout at IS. Unless there are sales but we're not seeing them.

How would we know? I realize there are some in the Help forum insisting that they can look at various iStock-generated screens and be certain they are getting accurate reports of sales, but that's just illogical daydreaming.

ShadySue · « **Reply #203 on:** November 30, 2011, 17:13 »

I started gettng 503s on Monday morning (GMT) but my post about it was removed. However, Lobo is acknowledging it's happening and says they're onto it. Woot.

SNP · « **Reply #204 on:** November 30, 2011, 17:25 »

someone probably already figured this out, but Deepmeta can't give me anything either. thought I would be wily...I tried to see last downloads after fetching all my data in DM...nope, cuts off on November 1st. I can't update any files via DM either. it returns a 500 error. I don't feel any confidence about my royalties over the last two weeks. I sure hope they clear this awful mess up soon. no way this should be happening this time of year, or any time of year for that matter.

seriously. I totally understand, and am usually patient about technical problems. they happen, they are inevitable. I also believe they have very good tech people working for them. but they don't have enough of them and we're WAY too big and too busy to be mickey mousing around with things like this. this is brutal.

Karimala · « **Reply #205 on:** November 30, 2011, 17:34 »

I'd kinda like to see the "Whoops" screen. Instead the page just sits there spinning its wheels.

Oh hey! Text! Gotta love how they offer the buyers a discount for their incompetence and leave us in the dust.

Quote

English Français Deutsch Español 日本語

The glitch monsters are at work down in the dark internety room, but they sent a note up that said: “Dear You, Me fix broken thing. Sorry for trouble. Love, Monsters.”

They, and the site, will be back up soon. In the meantime, we’d like to offer you 10% off your next purchase of 50 or more iStock credits using the coupon code below.

BYTES2011 (valid for one week).

Il semble que nous rencontrions en ce moment un problème temporaire, mais nous travaillons dur pour le régler au plus vite. Pour patienter, nous souhaitons vous offrir 10% de réduction sur votre prochain achat de 50 crédits ou plus, en utilisant le Code Promo ci-dessous.

BYTES2011 (valable une semaine)

Normalerweise arbeitet das Pannenmonster im abgedunkelten Internet-Raum still vor sich hin. Es ist eigentlich ganz lieb, aber manchmal gerät es außer Kontrolle und macht dann Sachen kaputt. Wir fanden gerade einen Zettel von Ihm: “Liebe Ihrs, machen was kaputt ist wieder heile. Bussi, Monster.” Das Monster und die Seite sind bald wieder unter Kontrolle. Als kleine Entschädigung möchten wir Ihnen einen Nachlass von 10% für Ihren nächsten Einkauf bei iStock über 50 oder mehr Credits anbieten. Geben Sie dafür einfach den unten stehenden Code ein:

BYTES2011 (eine Woche gültig).

Parece que estamos experimentando un problema en este momento pero estamos trabajando para solucionarlo lo antes posible. Mientras tanto, nos gustaría ofrecerle un 10% de descuento en su próxima compra de 50 o más créditos de iStock con el código de cupón que aparece debajo.

BYTES2011 (válido para una semana).

当ページは作業中です。ご迷惑をお掛け致しますが、しばらくお待ちください。お詫びと致しまして、次回の50クレジット以上のご購入時にご利用頂ける10%引きのクーポンコードを差し上げます。

クーポンコード：BYTES2011（有効期限:1週間）
Latest Updates From Twitter
+Follow @iStock

* @iStock "We're working quickly to resolve the issues. We'll keep you updated."
* @iStock "Did you grow a Fu Manchu or a handlebar? Show us a pic of your 'stache. We'll pick our favs and donate $100 to your @Movember account."
* @iStock "It’s a big world out there, full of diversity. Check out images of local culture from our editorial contributors. istockpho.to/uL07kD"

SNP · « **Reply #206 on:** November 30, 2011, 17:35 »

yup. getting the same screen.....bye bye sales

Suljo · « **Reply #207 on:** November 30, 2011, 17:37 »

Priceless message from iJerks

PLS
NEVER COME BACK

Karimala · « **Reply #208 on:** November 30, 2011, 17:37 »

Nice. So I click on IS's Twitter link at the bottom on the monsters message "@iStock "We're working quickly to resolve the issues. We'll keep you updated.", and wouldn't you know? They even broke Twitter!!!

Chico · « **Reply #209 on:** November 30, 2011, 17:40 »

Weird

gostwyck · « **Reply #210 on:** November 30, 2011, 17:41 »

Quote from: SNP on November 30, 2011, 17:25

I also believe they have very good tech people working for them.

Really? Why on earth would you think that? This is the highly professional message that Istock customers are currently being greeted with;

"The glitch monsters are at work down in the dark internety room, but they sent a note up that said: “Dear You, Me fix broken thing. Sorry for trouble. Love, Monsters.”

They, and the site, will be back up soon. In the meantime, we’d like to offer you 10% off your next purchase of 50 or more iStock credits using the coupon code below."

Either they've just returned from a very good 'lunch' or its a bunch of 12-year olds they've got working there.

stockastic · « **Reply #211 on:** November 30, 2011, 17:42 »

Oh man.

I have to admit: as a guy who spent 30 years in the computer and software business, and finally got his @ss out of it a few months ago, I am SO totally enjoying this fiasco. I'm sort of ashamed of myself, but I feel like I've earned it.

This now smells like a classic meltdown. Either they've lost some key people who took all the knowledge with them, or they're dealing with a massively corrupt database and an inablity to restore from backups - or their software subcontractor has stopped answering the phone... it's now a 5-alarm fire, all hands on deck.

jjneff · « **Reply #212 on:** November 30, 2011, 17:48 »

Some village lost their idiot and now I see iStock has hired them! I have never seen such incompetence in my life from a company this size. I was having decent sales until now!

Neustock Media · « **Reply #213 on:** November 30, 2011, 17:50 »

This really does not look good, companies around the world preparing their systems for the approaching failure of the € and Istock are having mysterious outages: coincidence or prudence?

BaldricksTrousers · « **Reply #214 on:** November 30, 2011, 17:53 »

They've even translated the drivel into German. The French and Spaniards seem to be blessed with a version of the message that is reasonably professional.

SNP · « **Reply #215 on:** November 30, 2011, 17:54 »

Quote from: gostwyck on November 30, 2011, 17:41

Quote from: SNP on November 30, 2011, 17:25
I also believe they have very good tech people working for them.

Really? Why on earth would you think that? This is the highly professional message that Istock customers are currently being greeted with;

"The glitch monsters are at work down in the dark internety room, but they sent a note up that said: “Dear You, Me fix broken thing. Sorry for trouble. Love, Monsters.”

They, and the site, will be back up soon. In the meantime, we’d like to offer you 10% off your next purchase of 50 or more iStock credits using the coupon code below."

Either they've just returned from a very good 'lunch' or its a bunch of 12-year olds they've got working there.

I'm not going to say anything to defend the current situation. there's nothing to say. but, when iStock works, it's a fantastic working machine. the search is wildly accurate. I know you don't agree but I'm giving credit where it is due to techs that accomplish what they do most days. this week I'll give deserved criticism. the current errors, and the management of communication this week--shite....

Karimala · « **Reply #216 on:** November 30, 2011, 17:59 »

IS is saying on Twitter the outage is only expected to last 30-45 minutes.

SNP · « **Reply #217 on:** November 30, 2011, 18:00 »

Quote from: Karimala on November 30, 2011, 17:59

IS is saying on Twitter the outage is only expected to last 30-45 minutes.

only!?.....unbelievable

imageegami · « **Reply #218 on:** November 30, 2011, 18:04 »

They shouldn`t let Lobo into the server room with food.

jjneff · « **Reply #219 on:** November 30, 2011, 18:06 »

Why don't they just close for the holidays, my family doesn't need to eat!

gostwyck · « **Reply #220 on:** November 30, 2011, 18:06 »

Quote from: SNP on November 30, 2011, 17:54

I'm not going to say anything to defend the current situation. there's nothing to say. but, when iStock works, it's a fantastic working machine. the search is wildly accurate. I know you don't agree but I'm giving credit where it is due to techs that accomplish what they do most days. this week I'll give deserved criticism. the current errors, and the management of communication this week--shite....

Hmmm __ maybe a bit of Canadian positive bias in there? I don't think the fact that sometimes they actually get bits of the site to work is anything to 'woo yay' about. You really should give up your crown and experience how much better every other agency is in maintaining their website.

Honestly, if I had to give marks-out-of-ten to the Big 4 microstock agencies on the general maintenance of their websites and the successful implementation of modifications it would be ... SS 10, DT 9, FT 8.5 and Istock 3.5. That's just how I see it from my own experience of each.

SNP · « **Reply #221 on:** November 30, 2011, 18:11 »

^ could be. I wouldn't know, that is true. but I would argue that part of why the other sites don;t have major technical errors is that they don't push as many envelopes. iStock, IMO (and clearly I am biased) is still the industry leader. they seemed to be hell bent on changing that though....

dhanford · « **Reply #222 on:** November 30, 2011, 18:11 »

Quote from: SNP on November 30, 2011, 18:00

Quote from: Karimala on November 30, 2011, 17:59
IS is saying on Twitter the outage is only expected to last 30-45 minutes.

only!?.....unbelievable

Sounds reasonable. If they feel comfortable letting the contributors wait 2 week for their bugs to be fixed, I cant see them breaking a sweat to get back on track for the buyers either.

jjneff · « **Reply #223 on:** November 30, 2011, 18:14 »

Busy advertising company has deadline for Friday morning, locked out of iStock for 45min, they go to Shutter Stock because they are in a jam. They find what they need and when their contract comes up to renew at iStock they choose to go with ShutterStock instead. If this is how the new CEO is working say fire her before its to late!

Karimala · « **Reply #224 on:** November 30, 2011, 18:15 »

Groovy. Now IS is sending buyers to Thinkstock.

Quote

MarcFestival Festival Creative
@iStock. Hi. I need to purchase two images urgently - how can I do this while the site is down. Is there someone I can email?
11 minutes ago Favorite Retweet Reply
»
iStock
iStock iStock
@
@MarcFestival unfortunately you can't. You can try Thinkstock.com if you need them right away. Sorry!
8 minutes ago Favorite Retweet Reply
»
Festival Creative
MarcFestival Festival Creative
@
@iStock. I don't have access and the images names don't apply. When do you think the site will be back up?
4 minutes ago Favorite Retweet Reply
»
iStock
iStock iStock
@
@MarcFestival We're hoping asap. I should have an update shortly.
3 minutes ago Favorite Retweet Reply
in reply to ↑
Festival Creative
@MarcFestival Festival Creative
@iStock. Great. Can you please send me a message when it's back up. I gotta have this job out in the next 3 hrs or it's my ass.

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Author Topic: Istockphoto Down For Maintenance or Hacked? (Read 61881 times)

gostwyck

ShadySue

Jo Ann Snover

ShadySue

SNP

Karimala

SNP

Suljo

Karimala

Chico

gostwyck

stockastic

jjneff

Neustock Media

BaldricksTrousers

SNP

Karimala

SNP

imageegami

jjneff

gostwyck

SNP

dhanford

jjneff

Karimala

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