MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: ShadySue on December 07, 2012, 17:33

Title: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 07, 2012, 17:33
http://www.istockphoto.com/forum_messages.php?threadid=349591&page=1 (http://www.istockphoto.com/forum_messages.php?threadid=349591&page=1)
Title: Re: Note from Rebecca Rockafellar
Post by: luissantos84 on December 07, 2012, 17:46
pure strategy and it will work out for most, even if communication gets to a sweet spot and they get rid of the RCs I am sure most indies won't got back and be happy, I feel sad for most exclusives dealing with this crap day after day
Title: Re: Note from Rebecca Rockafellar
Post by: Snufkin on December 07, 2012, 17:47
"The rumors of our demise have been greatly exaggerated."
 ;D ;D ;D
Title: Re: Note from Rebecca Rockafellar
Post by: oxman on December 07, 2012, 17:58
ISTOCK MANAGEMENT QUOTE OF THE YEAR AWARD!

"We get it, you guys are mad. And reading the forums for the past year has made it clear that some of you think we are lazy, incompetent, greedy or uncaring."

Gawd I love it!
Title: Re: Note from Rebecca Rockafellar
Post by: icefront on December 07, 2012, 18:04
Very much looking forward to some civilized and constructive payouts with you, iStock.
Title: Re: Note from Rebecca Rockafellar
Post by: cobalt on December 07, 2012, 18:32
It´s an honest post. the best I have read in the whole year, actually.

If they continue being frank and honest without a condescending tone towards the "silly little artist who shouldn´t worry his pretty head over business", they might have a chance to recover.

But what we need most is results. Fix the site, kill the RC system, talk to us.

And be honest. None of this denial and the world is pink when it is obvious things are really off.
Title: Re: Note from Rebecca Rockafellar
Post by: cthoman on December 07, 2012, 18:36
It´s an honest post. the best I have read in the whole year, actually.

If they continue being frank and honest without a condescending tone towards the "silly little artist who shouldn´t worry his pretty head over business", they might have a chance to recover.

Unless they start speaking in dollar signs, it doesn't really matter.

Quote
We are still, by far, the number 1 microstock site revenue-wise.

That may be true as a corporation, but not so true for most of us.
Title: Re: Note from Rebecca Rockafellar
Post by: somethingpretentious on December 07, 2012, 18:44
She is completely out of touch. She talks as if their lack of communication skills are my main concern. Seriously? No my main concern is my bottom line. And iStock is hurting my bottom line the way they are treating us contributors. No, Rebecca, paying contributors 15-19% on iStock, moving and promoting content on thinkstock for less than 30 cent pr download are my two main concerns when it comes to iStock.
Title: Re: Note from Rebecca Rockafellar
Post by: sharpshot on December 07, 2012, 18:45
Until my earnings show some signs of recovery, I'm going to find it hard to have any interest in istock.  Don't know why they think it's so complicated.  If they want a happy forum, get back to how things were a few years ago.  If they took the bold decision to go back to the 20% commission for non-exclusives, I think it would give a lot of us the incentive to work harder at increasing our earnings there again.  They would make a lot more money from non-exclusives than they do now.  I don't think they're capable of admitting they got that wrong and making changes though.
Title: Re: Note from Rebecca Rockafellar
Post by: gostwyck on December 07, 2012, 18:46

Quote
We are still, by far, the number 1 microstock site revenue-wise.

That may be true as a corporation, but not so true for most of us.

That's true ... but for how much longer? With SS going up and IS going down I reckon the change-over will be in late 2013 or sometime in 2014. If the site problems continue it will be sooner rather than later.
Title: Re: Note from Rebecca Rockafellar
Post by: WarrenPrice on December 07, 2012, 18:47
As always Lobo will be there to provide additional support and to help us keep the conversation productive.

That seems significant to me.  "We will not tolerate unwanted questions."

 ::)
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 07, 2012, 18:47
istock again..

boring boring boring..

the only sentence that makes sense is : We get it, you guys are mad. And reading the forums for the past year has made it clear that some of you think we are lazy, incompetent, greedy or uncaring.
 
Title: Re: Note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 07, 2012, 18:51
She talks as if their lack of communication skills are my main concern. Seriously?

That's what I was thinking. So are they now just going to have more people telling us more frequently that something is still broken? And it was supposed to be fixed but is still broken? And is was already fixed but is broken again?

I think she's missing the underlying causes of the anger and until that is addressed more communication is only going to result in even more communication.
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 07, 2012, 18:59
I think she's missing the underlying causes of the anger and until that is addressed more communication is only going to result in even more communication.
Yup, totally glossed over the point. My thoughts exactly.
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 07, 2012, 19:03
I don't think they're capable of admitting they got that wrong and making changes though.
They could just blame it on the ancien regime and start over.
Title: Re: Note from Rebecca Rockafellar
Post by: KarenH on December 07, 2012, 19:07
I wonder what prompted this.  I wonder if it had something to do with the buyer that posted and instigated an eight page thread, ending with him mildly but directly chastising iStock for its attitude towards the contributors.  Maybe that finally got someone's attention. 

One thing in Rebecca's post that bugs me -- her closing statement that "when iStock is successful, we're all successful."   Um, no, not really.  I think it's the other way around.  Because if you listen to iStock's newsletter talk about the new customers and results as expected, and then seeing contributors overwhelmingly report severely down month, iStock's "success" doesn't seem to be trickling down. 
Title: Re: Note from Rebecca Rockafellar
Post by: uvox4 on December 07, 2012, 19:18
IS are definitely rattled by what they are hearing on the forums, but are not willing to apologise or accept any blame. I am sure it is all about the bottom line. It always is.
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 07, 2012, 19:19
I tried to post in that thread over at IS but I just can't "can't" think of anything civilized..

Every time I start a civilized sentence it triggers my hatred towards them..

her ridiculous idea of "istock's success being our success" is the biggest BS I have heard in my life.. the fact is, with their %15 commission rate, they better go to hell.. because when they do, we will truly be successful as some of those customers will go to agencies that pay us %50..

btw, I believe there is no point in taking her thread serious..

her thread title assures that nothing good will ever happen at istockphoto.. they are just posting to let us know about that.. so +1 for the communication..

for the people who didn't understand what she really wanted to say, here is the translation: "Next time I am going to screw you all, I will let you know in advance! Sorry for the lack of communication before.."

That's all she says.. nothing worth to have a discussion about!
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 07, 2012, 19:21
IS are definitely rattled by what they are hearing on the forums, but are not willing to apologise or accept any blame. I am sure it is all about the bottom line. It always is.

I can assure you they are losing money.. and they know word of mouth is going to kill them eventually.. you don't underestimate the "word of mouth" because it is the biggest power in the world right now!
Title: Re: Note from Rebecca Rockafellar
Post by: uvox4 on December 07, 2012, 19:28
Maybe they will do a 'Starbucks' and realise how important their contributors are and start to listen to them, but more importantly change.
Title: Re: Note from Rebecca Rockafellar
Post by: KarenH on December 07, 2012, 19:31
And now the Sr. Director of Search Strategy for Getty is posting in the best match Discussion thread  (although she's basically saying it's all working like it should) -- what is happening here?   :)   
Title: Re: Note from Rebecca Rockafellar
Post by: luissantos84 on December 07, 2012, 19:32
Maybe they will do a 'Starbucks' and realise how important their contributors are and start to listen to them, but more importantly change.

 nahh ;D ;D ;D
Title: Re: Note from Rebecca Rockafellar
Post by: cmannphoto on December 07, 2012, 19:32
And now the Sr. Director of Search Strategy for Getty is posting in the best match Discussion thread  (although she's basically saying it's all working like it should) -- what is happening here?   :)

Fairy dust got into her eyes!!!  :o
Title: Re: Note from Rebecca Rockafellar
Post by: cobalt on December 07, 2012, 19:33
It probably was the thread opened by the customer that made the obvious undeniable.

But again it is sad, that it went this way. It reenforces the impression that they don´t consider us as paying customers. I really loved the post by track5. We have all been there a lot longer than whoever is officially in charge of the site now. And the fact the people in charge didn´t present any kind of social media communication and public leadership skills...I mean why on earth did they buy a crowd sourcing site, if they don´t know how the economics of such a site work??

Until we see results in site stability, RC improvement and genuine interaction, it will be best for exclusives to prepare files for the inevitable. If istock´s earnings keep going down at some point there will be a mass exodus of high quality exclusive content.

If anything, I have learnt I can´t rely on someone else to truly push my business. This is my job and it might be much better to be independent and work with different sites.

Like many I follow the alexa traffic and read whatever info I can get. When SS goes over 300 million in revenue and fotolia breaks 200 million, I guess it will be safe to say that they have enough customer/sales volume to bring appropriate returns.

Most of all I don´t understand why they have people in charge who don´t live and breathe social media or just totally love to interact with the community. If being involved with a crowd sourcing site is not your true passion, then maybe the place should be run by someone who does.

All companies run best if positions are filled by people who completly love what they do. And the community has a lot of talented people they can hire. Bruce used to do it. istock was the talent pool for everything, not just images.

I don´t know if it is too late to save the community, it will take years to rebuild the trust that has been destroyed.

And yes, if they really believe it is just a "communication problem", they don´t get it.

But the community still exists, we will just move on to the next marketplace. Just a click away...

Title: Re: Note from Rebecca Rockafellar
Post by: Jo Ann Snover on December 07, 2012, 19:33
This reminds me of a time when I worked for a computer company that was struggling in a recession and after a round of layoffs and various belt tightening moves that made work life pretty unpleasant, management suggested we all go to stress management classes.

I rather thought that removing the source of the stress was a much better approach :)

While they do have a communications problem, the anger and lack of trust stem from having our pockets picked, being directly and explicitly lied to and having the site - that we're paying them a ton of money to run - operating like an ailing Trabant. They can't fix this by talking nicely to us.

And as far as why now - it's the old "leave them to stew over the weekend and it'll quiet down by Monday" routine.

I do think that having specific people from management post is a good idea. I do not think that suggesting that contributors need to clean up their act and play nicely is appropriate - not quite such a tin ear as KKT, but close. You take a dump all over us and when we are vocal about how much we dislike it, you ask for our help in returning to civil discourse?! How about something to clean up the mess you made and a promise not to dump on us any more?

The woman's a waste of space.
Title: Re: Note from Rebecca Rockafellar
Post by: KarenH on December 07, 2012, 19:45

I do think that having specific people from management post is a good idea. I do not think that suggesting that contributors need to clean up their act and play nicely is appropriate - not quite such a tin ear as KKT, but close. You take a dump all over us and when we are vocal about how much we dislike it, you ask for our help in returning to civil discourse?! How about something to clean up the mess you made and a promise not to dump on us any more?


Jo Ann, funny you said that -- her tone of "voice" immediately reminded me of KKT and his "you should be thanking us" speech. 
Title: Re: Note from Rebecca Rockafellar
Post by: tab62 on December 07, 2012, 19:48
They have lost too much ground to Shutter thus will probably never be the number one again even with changes...
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 07, 2012, 19:54

I don´t know if it is too late to save the community, it will take years to rebuild the trust that has been destroyed.


that ship has sailed long time ago..

as a designer who worked for various design companies in the past, I know a handful of people in the business.. I remember how I used to refer image buyers to istockphoto.. I can't make istock lose millions all by myself, but I know that I made them lose a few thousand dollars per year as I converted a few serial buyers into customers of other agencies..

I tell everyone not to use istock and will continue to do so.. All I can do is advise everybody here to do the same.. That will eventually kill them..

paying me my original %20 is not enough to reverse anything after all the crap they did.. I just won't go and tell my friends "hey, istock is paying me %20 again, so leave those agencies that pay me %40 or more and go back to istockphoto"  :D :D this made me laugh.. of course I won't.. they are done..
Title: Re: Note from Rebecca Rockafellar
Post by: cobalt on December 07, 2012, 19:55
If they brought Bruce back and gave him a free hand to work, he would turn the trend around in less than a year.

But it takes someone with his level of talent and skill to do it. And it has to be someone the community trusts. It is very difficult to bring in an outsider.

Otherwise SS will probably win the race, I have to agree with that.
Title: Re: Note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 07, 2012, 20:04
Quote
We get it, you guys are mad. And reading the forums for the past year has made it clear that some of you think we are lazy, incompetent, greedy or uncaring.  The reality is that there are a few hundred people across Getty Images working as fast and as hard as they can to drive iStock forward.

Also, this statement she made is confusing.

From the Glassdoor website the comments about it being laid back with no overtime, no accountability, and no structure seem to match the results. Progress seems to take an excessive amount of time and the results rarely end up without problems. They seem to just do stuff and not plan it out.

Like the Getty E+ move. I would think if they tested a dummy account that had a variety of file types it would have shown them editorial was moved over when it shouldn't have been. They could then correct the problem and test again until test results met the requirements. Stuff like this seems to happen all the time.

Title: Re: Note from Rebecca Rockafellar
Post by: gostwyck on December 07, 2012, 20:11
The woman's a waste of space.

That's the truth of it. She doesn't understand a fraction of the business she is supposed to be in charge of. iStock is basically f*cked.
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 07, 2012, 20:17
If they brought Bruce back and gave him a free hand to work, he would turn the trend around in less than a year.
Only if he wanted to; and clearly he wanted to move on to other projects.
Also, a lot of his cronies/team have left the company.
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 07, 2012, 20:27
I was trying to find RR's introductory post where she promised better communication. I can't find a link to it from her profile. I wondered exactly how long ago it was, then nada since the original promise. Anyone better able to find it?
Title: Re: Note from Rebecca Rockafellar
Post by: blackwaterimages on December 07, 2012, 20:43

From the Glassdoor website the comments about it being laid back with no overtime, no accountability, and no structure seem to match the results.


I think this bit is unsurprising and very telling...

http://www.glassdoor.com/Reviews/Employee-Review-iStockphoto-RVW1605503.htm (http://www.glassdoor.com/Reviews/Employee-Review-iStockphoto-RVW1605503.htm)

Cons – Management is not as transparent as they claim to value.
Advice to Senior Management – You're amazing at not answering questions, but we're not fooled by double talk and it only serves to grow resentment with the employees.
Title: Re: Note from Rebecca Rockafellar
Post by: cmannphoto on December 07, 2012, 20:54
I was trying to find RR's introductory post where she promised better communication. I can't find a link to it from her profile. I wondered exactly how long ago it was, then nada since the original promise. Anyone better able to find it?

Maybe this one started by KK
http://www.istockphoto.com/forum_messages.php?threadid=332784&page=1 (http://www.istockphoto.com/forum_messages.php?threadid=332784&page=1)
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 07, 2012, 21:03
I was trying to find RR's introductory post where she promised better communication. I can't find a link to it from her profile. I wondered exactly how long ago it was, then nada since the original promise. Anyone better able to find it?

Maybe this one started by KK
[url]http://www.istockphoto.com/forum_messages.php?threadid=332784&page=1[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=332784&page=1[/url])


Thanks. That was even longer ago than I thought. Time flies!
I see on August 5th 2011, she wrote, inter alia:
As the SVP of Ecommerce for Getty Images for the past couple of years I have been completely focused on making our various websites perform better for customers, and that will be my primary focus for istockphoto.com too. By that I mean improving usability, search, the way we offer products for sale etc etc.  We can make it easier for customers to find the products they want to buy from us, which is just plain good business.
Wonder how her performance review went on that score.  ::)
Title: Re: Note from Rebecca Rockafellar
Post by: cathyslife on December 07, 2012, 21:10
my guess is that they ARE seeing a drop in their revenue, which has spurred the reach-out. heres an idea...instead of going to the forum with the spin, why not actually prove what they are saying, i.e. like fixing the site, etc. talking means nothing, its the doing that counts. same old, same old.
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 07, 2012, 21:18
my guess is that they ARE seeing a drop in their revenue, which has spurred the reach-out. heres an idea...instead of going to the forum with the spin, why not actually prove what they are saying, i.e. like fixing the site, etc. talking means nothing, its the doing that counts. same old, same old.

They say a newer better Zoom will be introduced some time next week.
http://www.istockphoto.com/forum_messages.php?threadid=349595&page=1 (http://www.istockphoto.com/forum_messages.php?threadid=349595&page=1)
 :o
Title: Re: Note from Rebecca Rockafellar
Post by: mirkic on December 07, 2012, 21:35
Hey guys, I just can't take it anymore! I think I'm going to be banned for this, at Istock, hope note here :). Maybe but I wrote a bit longer than usual so I'm gonna paste it here, just to keep it alive... And I'm sorry in advance for the length of the writing. But this is just plain offensive, disturbing and ignorant! And stupid! Nervous breakdown again... tic-toc...

We've been thinking for some time that we need to make changes to how we communicate to the contributor community at iStock.

Some time? Ages... FAILED!


We created the iStock HQ alias to post from last year, because we thought it would be a good vehicle through which many different people could contribute. 

It's not a good vehicle, it's a broken vehicle! FAILED

And frankly, I had watched the forums for some time and was not excited about getting myself or other key members of our team pulled into conversations that often carry on well beyond their useful life and end up wasting valuable time for all parties involved, even sometimes ending in personal attacks.

You should try READING it instead of WATCHING it! We've wasted weeks,months, years - asking, begging, shouting, we've waisted more than valuable time and are wasting more of it as we speak cause files aren't selling, site isn't working, and now you've decided to speak! You don't have any moral rights to say anything about "WASTING TIME"!!! FAILED!

In the ensuing year or so, things have gotten even uglier on the forums.  I accept that part of the problem is that we aren't communicating enough, and another part of it is that there have been a variety of issues that have you worried about iStock performance.

Again, you need years?! You need a year to understand something that thousands of people are speaking out loud in those same forums?! FAILED!

I don't want to turn this into a revenue thread, so will just say that any rumors of iStock's impending demise are incorrect.  We are still, by far, the number 1 microstock site revenue-wise.  That said I'd like to continue on the subject of communications…

Your revenue, Getty's revenue, not contributor’s revenue! Demise is happening over four years now... oh, and yeah, we know you don't want to turn anything into revenue... you're Getty... FAILED

To dispel one more rumor, we do read the forums, in fact there are many people across Getty Images who read the forums every day.   On the worst days it is like watching a car-crash – something horrible that you cannot look away from.

Yaaaay, whoooooraaay! You read forums now! But you need a year to answer... LOL... FAILED DOUBLE!

We get it, you guys are mad.

No! We, mad?!?! After just a few years? Why would you think that? FAILED!

And reading the forums for the past year has made it clear that some of you think we are lazy, incompetent, greedy or uncaring.

Reading the forum for the past year... again. LOL! You, lazy, incompetent, greedy? Uncaring?!?! Nooooo! Those scripts/zoom/RC's/best match/web design/site management/ are wicked stuff and the royalty structure clearly shows that you guys are caring and not greedy! Do you remember Punctum day? No? Canister levels? No? FAILED!!!!

The reality is that there are a few hundred people across Getty Images working as fast and as hard as they can to drive iStock forward.

Errr... I would love to say to this - "hey, Istock is going backwards" but If I say that I would be saying that Istock is going into some shiny and good times... so... yeah... Istock is going forward... towards a cliff... FAILED!

I can't easily convey in a forum post how hard it is to do that, how complex this business is, but presumably that's why you have chosen us as your distributor, so you don’t have to worry about things like marketing, ecommerce, localizing into eleven languages, search engine relevance, global website scalability (the list goes on and on). We’ve got that end of things.

No, you can't convey! We didn't choose you, we've chosen Istock several years ago and Istock right now is a website where I have to think about search engine relevance (best match and google), have to implement plenty of THIRD PARTY SOFTWARE so I/we can have a easier way arround - deep meta, Livestock, SJlocke's Greasemonkey scripts, Stockperformer, this performer, that blog, this chart… etc... global website scalability - LOL... that does not exist, and the list goes on and on, believe me, you got something but it's not the end of things... FAILED BIG

IMO, if we could to step back together and do a collective reset, we would return the forums to a more productive place for sharing of information about the iStock business, be that HQ to the community or peer to peer.

We can't step back together because you want to walk alone. Collective shut down is what you did (Getty), not you Rebecca. Forums were productive as you say but you have broken it. Now you want it back? Nope! FAILED!

It is not a very civilized place at the moment.  I'll take part of the blame for that since we changed our communication style this past year and aren't sharing enough information, but I will need all of your help to turn the tone around.

Ok, the thing with YEARS is getting boring and old! You are mentioning years and years for years now... Stop!
You to blame? Why? 
You are saying that you aren't sharing enough and now you want us to take hands and make a forum a better place? Should we sing? You need OUR HELP??? WHAT ABOUT ALL THOSE LOCKED THREADS IN THE HELP FORUM?!?!?!? FAILED!

It is a well-known internet phenomenon that people are more rude from behind a computer because it is easier to be rude to someone you have never met, particularly if they are posting from an alias.

Yah... so you've decided to take off your aliases and start posting with your real names... Did anyone told you that you have PASSPORTS OR GOVERMENT ISSUED ID OF EVERY SINGLE CONTRIBUTOR AT ISTOCK YET WE DON'T KNOW YOUR NAMES FOR HOW LONG ... YEARS? And we get to go through strict procedure but hey, hey, hey, here comes the fraudulent downloads... HOW THE HACK?! FAILED BECAUSE THIS IS INSULTING!!!

We're going to come out from behind the HQ alias, as it were, by having some of the key people that are working on the programs that you care about log in with their own membernames and start to directly communicate with you. We feel this is the right thing to do to help change the tone.

Check the writings above.
And what's with the "tone"? You, people from Getty, created that "tone" and now you want that "tone" out of here? Why? I don't see a point! FAILED!!!

We may also be sharing things with you that our competitors would find interesting.

If any of your competitors find anything interesting in your “secret sharing’s about Istock business” they would probably go bankrupt if they follow it… so… FAILED!

I cannot see any way around this, but there are guaranteed to be times when you want more information than it would be wise for us to give. 

Now you are talking like a true Gettyian citizen! That’s the rhetoric’s we, the people, are used to here, in this not so civilized place in the past year or so… and that’s the same time you’ve been watching and reading forums.. and several hundred from Getty too… this is so LOL AND FAILED!!! Do you realized that with this sentence you’ve just wiped clean everything you’ve wrote above?

And we're just going to say that, and ask that you understand this reality.

Being a Gettyian again!

Your part in this reset is to listen, ask sensible questions, be patient as we tackle any issues that arise, and try to take the vitriol and hyperbole down a notch.

Remember – you’ve shut down this place (forums)! You are the ones that should LISTEN! You should ask very, very sensible questions and with a smile on your face cause there are some mad people here… You have said that.

Over the next few weeks you will see various Getty Images employees participating in the forums on the topics on which they are experts to provide first hand information where it's needed. 

No need, to late, we’re used to work in the dark, with a broken website and to sell images and videos and other medias that nobody wants to buy… What would we get with these participants? More sand in the eyes and “keep it peaceful while sales are going down”? This is how it was - Example: Hey, the best match is broken” – LOBO/KELVIN/CANT REMEMBER ANY MORE WHO: TALKING ABOUT best match IS FORBIDEN! THIS TOPIC IS LOCKED AND YOU MAY BE BANNED FOR MONTH!!! NEW EXAMPLE: “Hey, the best match is broken” – Hello there, we cannot talk about best match so please be kind and never come back to this topic!  FAILED!!!

As always Lobo will be there to provide additional support and to help us keep the conversation productive.

So if Lobo doesn’t come out behind his alias everything you are talking about is flushed down the drain right?

I don't expect I can reassure everyone here that we have your best interests at heart, but we do.

You’ve ripped the heart out of this Calgary finest long time ago… stop the sweet talk.

That's because our interests are aligned – when iStock is successful we're all successful.

This is very scary cause Istock, at the moment, is far away from success! So where does that put you?

Very much looking forward to some civilized and constructive conversations with you all.
Rebecca


You lied in plain sight many times. What do you expect? No, really, what do you expect? You lied many times! You lied! Simple as that! You are behaving like dictators, ok, it’s private property but this got to stop!

Again, if you can do ONE thing out of all of those that you’ve wrote about up there, you would make some contributors happy, mostly the new ones!

This kind of conversation is telling me just one thing… that I need a life and some sleep! Now let’s see some Lobo action and a monthly ban 
Title: Re: Note from Rebecca Rockafellar
Post by: click_click on December 07, 2012, 21:37
After several years of being made aware by its contributors, iStock has failed to use the millions of dollars of profit to build a stock agency that works to an extent that is acceptable.

This has been tolerated by upper management for a very long time. Necessary changes to staff have not been made.

We are the creators of the best content in the world which requires endless hours of hard work. Why can't iStock utilize its assets to work as smooth as any other stock agency?

(http://media.tumblr.com/tumblr_m173ni4JRp1r2ks0k.gif)

Title: Re: Note from Rebecca Rockafellar
Post by: cmannphoto on December 07, 2012, 21:38
^  ;D
I had to save a copy.

Thank you!!!
Title: Re: Note from Rebecca Rockafellar
Post by: Mantis on December 07, 2012, 21:39
Good summary!!
Title: Re: Note from Rebecca Rockafellar
Post by: gostwyck on December 07, 2012, 21:45
my guess is that they ARE seeing a drop in their revenue ..

Of course they are. It's mathematically impossible for so many significant contributors to be reporting drastic falls in sales for that to not be representative of the greater business. They're in a tail-spin with very little chance of pulling out of it. The greedy f*cks have blown it.
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 07, 2012, 21:59
The greedy f*cks have blown it.

well summarized!

Title: Re: Note from Rebecca Rockafellar
Post by: Suljo on December 07, 2012, 22:09
So anyhow seams
Retarddrebeka is real person? Not fake ghost avatar of retarted Kelly Konjson?
I dont believe in her/it cheap sorry/story
Title: Re: Note from Rebecca Rockafellar
Post by: Tryingmybest on December 07, 2012, 23:17
I don't post on forums much at all and when I have on iStock, he has done his best to humiliate me and others.  :o

From what I was reading from disgruntled employees, they need to fire some management and give more money to us. They make a ton of money from non-Exclusives and need to share a little more.

As always Lobo will be there to provide additional support and to help us keep the conversation productive.

That seems significant to me.  "We will not tolerate unwanted questions."

 ::)
Title: Re: Note from Rebecca Rockafellar
Post by: Tryingmybest on December 07, 2012, 23:25
I agree. Maybe if they had a normal ftp upload and submission process, they could gain a few points of sympathy for caring about the time we put into working with them and dealing with their arbitrary rejections.  >:(

They have lost too much ground to Shutter thus will probably never be the number one again even with changes...
Title: Re: Note from Rebecca Rockafellar
Post by: microstockphoto.co.uk on December 08, 2012, 03:17
Dear Rebecca, returning to 20% min for all - which by the way was already one of the lowest in industry - would be a very good start for a "collective reset".
Title: Note from Rebecca Rockafellar
Post by: iStop on December 08, 2012, 04:09
Comical. iStock is so focused on the tone of the contributor voice and yet they make no mention of HQ's maddening ineptitude or provide one iota of feedback on critical site performance issues.

It matters none and changes nothing if contributors rant all day long on forums. iStock needs to cowboy up and focus purely on tangibles that matter. 

IStock has one responsibility and that is to provide a working and efficient cutting-edge cyber platform for contributors to sell their creations. iStock gets paid handsomely for bringing in the buyers, that which makes iStock a viable business model for everyone. At the moment, iStock is doing neither of those things and they haven't been for at least 12 months or more. Downloads overall have fallen to less than half of what they were a year ago. As a result, contributors are losing their livelihood and iStock is failing hard. They need to change this now. End of story.

So its a simple solution. Those iStock admins need to start growing some thicker skin. Hire IT people that are capable of continuing to develop the site and fix site bugs expeditiously when they are discovered. Acknowledge site problems and keep contributors informed about progress of their repairs. Lastly, they have to grow the iStock buyer market. They have failed to do this though as evidenced already by steadily falling Alexa site traffic rankings.

For starters, iStock could improve iStock traffic, rankings, and sales by getting the istockreseller scam site taken down immediately where XXL exclusive contributor content is being sold illegally everyday for just $7 a pop.

Now if they can do these simple things correctly, then they can close down the forums completely if HQ is too fragile to handle the contributor "rudeness".

The forums are simply the result of cause and effect. Fix the cause and iStock contributors will give them fuzzy secret handshakes and high-fives all day long if that's what Rebecca needs to make her world go round.

And the dumbest thing in all this is that they don't realize that the contributors know the stock photo business better than they do. Because of the forums, the contributors have a means of providing HQ some of the best free advice they could ever hope for. Yet all they are focused on is contributor tone and demeanor. Pathetic. Scary to think the fate of iStock contributors is in the hands of powerful people that don't get it or know how to implement change.
Title: Re: Note from Rebecca Rockafellar
Post by: sharpshot on December 08, 2012, 04:12
Maybe they will do a 'Starbucks' and realise how important their contributors are and start to listen to them, but more importantly change.
I think there's a possibility that might happen.  If Starbucks had no competition, I don't think they would of been concerned but their customers could easily go elsewhere.  If the people running istock have any sense, they will see that their reputation is in tatters and they will take drastic action to make sure that they still have a competitive site in 5 years time.  It looks like the current strategy is all about making very short term profits and it shouldn't take a genius to recognise that's unsustainable.

I presumed their present strategy was to keep running down istock and move buyers over to Getty/Thinkstock.  If they do still have an interest in keeping istock going, I think they're going to have to motivate us again.
Title: Re: Note from Rebecca Rockafellar
Post by: rubyroo on December 08, 2012, 04:50
Nice to see them step down from the ivory tower for a fraction of a second.  I can't help feeling it's been just another case of 'I'm all right Jack... pull up the ladder' and now Jack is instructed to let the ladder down a bit because they're not all right any more.

That's the kind of thinking that really has to change.  I echo the others who have said that site fixes plus 20% commissions across the board for indies would be a good start (more for exclusives' loyalty and the risk of having all eggs in one basket, obviously). 

Ultimately though, as life experience caused my great-grandparents, grandparents and parents to echo down the generations - and I see no reason for that echo to end: 

"Actions speak louder than words".

I'm just going to watch and wait to see if these words turn into any sort of useful action.
Title: Re: Note from Rebecca Rockafellar
Post by: Freedom on December 08, 2012, 05:07
I feel Rebecca is just the messenger. She is testing the water for her bosses. I wonder what is cooking for the new year.
Title: Re: Note from Rebecca Rockafellar
Post by: JPSDK on December 08, 2012, 05:21
I didnt know who she was, so i googled her:

http://www.businessinsider.com/difference-between-men-and-women-managers-rebecca-rockafellar-istock-photo-getty-images-2012-11 (http://www.businessinsider.com/difference-between-men-and-women-managers-rebecca-rockafellar-istock-photo-getty-images-2012-11)
Title: Re: Note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 08, 2012, 05:46
my guess is that they ARE seeing a drop in their revenue ..

Of course they are. It's mathematically impossible for so many significant contributors to be reporting drastic falls in sales for that to not be representative of the greater business. They're in a tail-spin with very little chance of pulling out of it. The greedy f*cks have blown it.

Note that she said " any rumors of iStock's impending demise are incorrect.  We are still, by far, the number 1 microstock site revenue-wise"  .... she didn't say anything about the direction the earnings are going in or how their market share has changed.

Title: Re: Note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 08, 2012, 05:54
I didnt know who she was, so i googled her:

[url]http://www.businessinsider.com/difference-between-men-and-women-managers-rebecca-rockafellar-istock-photo-getty-images-2012-11[/url] ([url]http://www.businessinsider.com/difference-between-men-and-women-managers-rebecca-rockafellar-istock-photo-getty-images-2012-11[/url])


Wow! Look at this:


"I was asking some colleagues to help me crystallize what makes me different as a female leader versus some of the male leaders in our organization"

Am I alone in reading that as "All right, underlings, tell me why I'm the most wonderful person in the business".

And, sure enough, "a male colleague called out is that I am able to gain the trust of others by just being very visibly confident in my own skills without boasting"

Give that boy a Christmas bonus!

Note the "called out", it wasn't a private chat, apparently, it was a question to a full room.
Title: Re: Note from Rebecca Rockafellar
Post by: rubyroo on December 08, 2012, 06:00
I see from the article that noting facial expressions is the key.

More emoticons required in iStock forum!  ;D
Title: Re: Note from Rebecca Rockafellar
Post by: MetaStocker on December 08, 2012, 06:00
Getty is just unable to run a forum, they should close it down and forget about the whole idea of community, it's just wasted energy for both parties.

These guys are the typical execs who can't accept any criticism, and since in their day job none of their subordinates dare to complain they end up thinking they're doing a great job, only to discover with horror that contributors are all pissed off and moving to other agencies in droves.

I mean look at this exec Rockfeller, she doesn't even admit IS is in dire straights, instead  in classic corporate style she now acknowledges that there's just a miscommunication issue.

But, miscommunication means that WE failed to get the message right, not that Getty is wrong.
Execs are .. NEVER wrong !

I've seen the same sh-it in so many other companies, nothing ever changes, and by the way the same is going on at Alamy forum now, threads get locked up, people get banned, and only a bunch of maybe 15 resident posters is still active in the alamy forum.


Title: Re: Note from Rebecca Rockafellar
Post by: MetaStocker on December 08, 2012, 06:14
"I was asking some colleagues to help me crystallize what makes me different as a female leader versus some of the male leaders in our organization"

And, sure enough, "a male colleague called out is that I am able to gain the trust of others by just being very visibly confident in my own skills without boasting"

I'm getting so sick of these female execs in IT/ICT companies.

They wouldn't last long in harder and more competitive countries like europe or china.
All they can talk is how much female execs are empathic and have a female sixth sense, and while they are at it they hire an army of other female execs with the excuse of equal opportunities.

Is it me or all the female execs in big IT companies have been a disaster ? just to make a few names, Carly Fiorina, Meg Whitman, Carol Bartz, Rebecca Meyer, Sheryl Sandberg ...

Title: Re: Note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 08, 2012, 06:27
"I was asking some colleagues to help me crystallize what makes me different as a female leader versus some of the male leaders in our organization"

And, sure enough, "a male colleague called out is that I am able to gain the trust of others by just being very visibly confident in my own skills without boasting"

I'm getting so sick of these female execs in IT/ICT companies.

They wouldn't last long in harder and more competitive countries like europe or china.


I wonder that she didn't get the obvious answers: "A bloke wouldn't ask a stupid question like that" or "you've got ***s, luv".

But, I suppose those aren't career enhancing responses.
Title: Re: Note from Rebecca Rockafellar
Post by: rubyroo on December 08, 2012, 06:34
LOL

Speaking as a woman... I think she should just pay more attention to listening to people with no facial expressions (i.e. in the forum), do the job and be guided by results. 

Being concerned about what makes females and males different in the role is a complete waste of time.  Just do the job and do it well.  The time for reflection on such things is after the event.
Title: Re: Note from Rebecca Rockafellar
Post by: MetaStocker on December 08, 2012, 06:38
I feel Rebecca is just the messenger. She is testing the water for her bosses. I wonder what is cooking for the new year.

To me it looks like a sign of desperation.
If they've something really important to say they should use a Company Blog, not the forum.

The point is, and i've seen it by myself many times when working for other companies, execs never deal directly with the workforce or even with small and medium buyers, they only focus on big deals and internal politics, sort of living in a bubble, if they ever get fresh uncensored feedback they're usually taken aback and shocked as the picture painted by their subordinates is always rosy glassed and it can't be otherwise or they would be fired.

Maybe, just maybe, some of the complaints written by angry buyers reached the top of the pyramid and now they're realizing how bad is the situation ?

But you see, there's no solution for this, execs ARE the problem ! in a perfect world they should start from the lowest junior position, say QC temp-hire employee, and then eventually rank to the top based on meritocracy.

In the real world you can forget it, all the execs are there because of political wars and alliances, and if female there's always the option of being the lover of a top execs or a shareholder, "shagging her way to the top" as they say.

These execs have usually no experience with photography, couldn't even snap a photo with an iPhone, before they were in finance or marketing or law firms, all they know is they take orders from the CEO and they're paid to manage the drones below them.

SO, a top exec of IS being so shocked that contributors and buyers are rabid about iStock only shows how clueless these execs are of the very company they claim to run successfully.

I can't see anything positive coming out of all this, and even if we agree on her female skills i could say that all my former female managers often panicked when the crap hit the fan and ended up taking very emotional decisions doing more harm and making further chaos while blaming others for their failures.

Guess this Rockfeller lady is now also taking the forum rant and raves as a personal insult on herself ..

And that's why execs should be Male, as females can be certainly better in marketing and in dealing with buyers and dealing with people and teams in general but when it's time to make hard strategical decisions they're too emotional and only man have the balls to look at the situation in a cold and rational way.

Title: Re: Note from Rebecca Rockafellar
Post by: MetaStocker on December 08, 2012, 06:53
LOL

Speaking as a woman... I think she should just pay more attention to listening to people with no facial expressions (i.e. in the forum), do the job and be guided by results. 

Being concerned about what makes females and males different in the role is a complete waste of time.  Just do the job and do it well.  The time for reflection on such things is after the event.

To be fair, what destroyed IS and what alienated its contributors and buyers was done by the previous male CEO.

However, as she's now in charge since almost two years she had all the time to focus on the endless burning issues that as a whole contributed to the fall down of IS, and she did absolutely nothing as far as we're concerned, and this only shows that she was convinced we were all happy and smiling and she was living in a bubble until someone from the trenches had the guts to show her a few angry buyers' emails or whatever.

You think this is an isolated case, no, it's the same everywhere, in every product i've worked, same story, same sh-it, same mismanagement, i remember a case where i escalated a hot issue to the ivory tower as the managers above me censored any criticism, i got menaced but the execs finally fired my manager, and yet this only earned me disrespect in my inner circle, some started seeing me as a spy or a snitch, and i've never got any promotion or benefit from all this, the execs send me a thank you email and a couple phone calls and that's it .. afterwards they moved to other companies and i moved out too just to end up in another company with the same toxic environment and power/politics wars.

I mean, you may think these are small issues but in the long run that's precisely why big corporations fail and why good products fail, no matter how good they are.

When the CEO of a tech company is no more an engineer you can bet the company will go down the drain in a few years.

And same when the CEO of a photo stock company is a former lawyer or a marketer, just give it some time, but it's unavoidable unless they own a complete monopoly of the market like Getty does but the slow erosion of their market share will still go on, if SS plays its cards right they can pretty much become the Getty of the future, no matter if it's gonna take 20 yrs.



Title: Re: Note from Rebecca Rockafellar
Post by: MetaStocker on December 08, 2012, 06:58
I wonder that she didn't get the obvious answers: "A bloke wouldn't ask a stupid question like that" or "you've got ***s, luv".

But, I suppose those aren't career enhancing responses.

In my experience this sort of tricky questions are the norm in corporates.
They're dangerous, they're a trap, and a way to humiliate their subordinates.

What you as a male execs would ever answer to your female boss ? that you think female execs like her should be fired ? and any other small criticism will be carefully recorded for the future anyway.

A serious leader would never ever ask such silly idiotic questions.
If she's doing it, and if she's even proud about it and getting it also on newspapers then she's not fit for the job in my opinion.

Attention who-res and snakes like her can make good managers and good low level execs, but never a good CEO or a good leader.
Title: Re: Note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 08, 2012, 07:00
I expect that almost all the time she's been in charge her job has been to maximise apparent earnings growth, at whatever cost, to make the place attractive to a buyer. Now that it's been sold she's probably been asked by the new owners why there is so much negativity around, and been told to improve the company's image because reputation is important for sales.
Title: Re: Note from Rebecca Rockafellar
Post by: nicku on December 08, 2012, 07:06
From the IS forum, Rebecca Rockafellar post:
'' We are still, by far, the number 1 microstock site revenue-wise''


 ;D ;D ;D ;D looool ha ha haaaha .... maybe revenue/download regarding exclusives.... not even close being No. 1 site. again .... loooool

If the IS forum is read by so many admins... maybe this forum/topic is read by some IS/Getty admins...... so my question is:

Do you believe us , independents f**king idiots??
Title: Re: Note from Rebecca Rockafellar
Post by: rubyroo on December 08, 2012, 07:06
Just as I feel she shouldn't be making a big deal out of her gender, I feel that assertions by  contributors and buyers shouldn't be made on the basis of gender either.

It's not about gender, it's about the ability to do the job, regardless of that.  Assess each person on their merits, nothing else.
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 08, 2012, 07:20
And that's why execs should be Male, as females can be certainly better in marketing and in dealing with buyers and dealing with people and teams in general but when it's time to make hard strategical decisions they're too emotional and only man have the balls to look at the situation in a cold and rational way.
So KKT was a great leader, then, being apparently male.
It's down to individuals.
Title: Re: Note from Rebecca Rockafellar
Post by: sharpshot on December 08, 2012, 07:45
Anyone remember a female leader called Margaret Thatcher?  She had more balls than any of the males in her party.  She stuck to her principles and never seemed emotional about tough decisions.  So I have to completely disagree with MetaStocker's male chauvinist views about women leaders.  I'm not saying Margaret Thatcher was a great leader, people's opinions on that are biased by their political beliefs.

Anyone want to start a list of all the incompetent male business leaders :)
Title: Re: Note from Rebecca Rockafellar
Post by: MetaStocker on December 08, 2012, 07:45
And that's why execs should be Male, as females can be certainly better in marketing and in dealing with buyers and dealing with people and teams in general but when it's time to make hard strategical decisions they're too emotional and only man have the balls to look at the situation in a cold and rational way.
So KKT was a great leader, then, being apparently male.
It's down to individuals.

As a man who worked long time in corporates i've just no respect for execs in general, no matter if men or women but women really have this tendency to go over the top, to be too emotional, to talk and talk about being female leaders, there are hundreds of hideous articles on female leaders in female magazines and gossip newspapers, all focusing on pure BS factors as if having a * could be of any help when a company is losing billions and the best manager left already for greener pastures and the whole workforce is alienated and sending CVs to job seekers.

KKT : no idea, we should ask his former colleagues about it, but until proven otherwise with KKT at the helm iStock was still nr.1 in the micro market, what about this Rockfeller lady instead ?

She's been there 2 yrs as a female leader and now suddenly she discover (shock ! horror !) that the site is slow and buggy and that the fees are too low for us and that both buyers and contributors are moving to other agencies, and all she can say is accusing us of misunderstanding her messages and the other execs of miscommunication ? if this is the ring leader, imagine the rest of her team...

Notice also she wrote nothing proactive, no empty promises about fixing the buggy site, zero, as she knows she's not risking her job as getty has been sold for a hefty profit and the new owner trust her and the whole getty management so if sh-it happens it will take a couple years to notice it and she's got all the time to move as a CEO in another company.

Thanks god there are forums like this without the whole censorship attached or many of us would be as much clueless as Rockfeller about what's really going on in the micro market.

Sooner or later all the forum in agencies will be closed down and it will be back to business, no more community BS, maybe they will leave just a section for tech support, exactly as they do in any other IT/ICT company.

Let's face it, it's already a good thing they tolerate independent forums as they could pretty much sue MSG and any other photo forum or blog for whatever silly reason.
Title: Re: Note from Rebecca Rockafellar
Post by: MetaStocker on December 08, 2012, 07:53
Anyone remember a female leader called Margaret Thatcher?  She had more balls than any of the males in her party.  She stuck to her principles and never seemed emotional about tough decisions.  So I have to completely disagree with MetaStocker's male chauvinist views about women leaders.  I'm not saying Margaret Thatcher was a great leader, people's opinions on that are biased by their political beliefs.

Anyone want to start a list of all the incompetent male business leaders :)

Thatcher had no balls, but she had full support and financial backup by people with big balls and big pockets.

She's the one who started the destruction of UK, and i'm sure they chosen a woman as their puppet as nobody had the guts to put their (male) face on the mess they created.

Suffice to say she's now the heroine of the mainstream media, movies, documentaries, books ... in the meantime the UK is unrecognizeable and millions of brits had to migrate overseas in disdain replaced by unskilled and underpaid foreigners, Thank you Thatcher !

I repeat, all these power politics game are always a mirror covering the real culprits.
A woman at the helm of iStock could have been put there for similar reasons, who knows what kind of snakes run Getty after all, we photographers are the very last of their problems.



Title: Re: Note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 08, 2012, 08:04
I feel Rebecca is just the messenger. She is testing the water for her bosses. I wonder what is cooking for the new year.

Good possibility. The new owners may have finally looked under the hood of what they just bought and told her to fix the mess they just found. They thought they bought a vintage Ferrari they could flip for a profit and found out it's a bondo'd kit car.

Perception goes a long way toward success. Look at Apple.
Title: Re: Note from Rebecca Rockafellar
Post by: ffNixx on December 08, 2012, 08:04
my guess is that they ARE seeing a drop in their revenue ..

Of course they are. It's mathematically impossible for so many significant contributors to be reporting drastic falls in sales for that to not be representative of the greater business. They're in a tail-spin with very little chance of pulling out of it. The greedy f*cks have blown it.

I don't think you can be so sure about this. For every significant contributor, say an exclusive on 40%, who is seeing falling income there will be a handful of highly productive newbies creating even better work, at 25-30% royalty. I am seeing this in occasional research on the site. And it doesn't matter much to iStock if overall sales are in fact down. If they've covered the difference with their higher take, all is well as far as they are concerned. 10 to 15 percent difference in royalty payout can cover a lot of lost sales.

It is also fair to observe that iStock still presents better quality work than competitors. There are two reasons why this is not so easy to see. Quality has gone up across the board, so at first glance it seems competitors offer work just as good as iStock. Additionally, if you're an old contributor like ourselves, we are somewhat blinkered, we tend to research the contributors we've known of for years. But I think the quality that disgruntled buyers keep coming back to iStock for, despite all troubles, is now largely coming from new talent, people you're not even aware of. The distinction can be subtle, but I'm seeing high end work on iStock that you definitely cannot find elsewhere.

Do some deeper research and you will find that the situation at iStock is more complex than it appears and the oversupply of quality work from new talent is key.
Title: Re: Note from Rebecca Rockafellar
Post by: MetaStocker on December 08, 2012, 08:05
Just as I feel she shouldn't be making a big deal out of her gender, I feel that assertions by  contributors and buyers shouldn't be made on the basis of gender either.

It's not about gender, it's about the ability to do the job, regardless of that.  Assess each person on their merits, nothing else.

It can only work in some fields where you can be measured by data-driven results, for instance in sales and marketing.

But, if we talk about management, that's a whole different story.

It's the shareholders having the last word, if the management is doing good and there are a few bad apples they can pretty much be happy with it and forget it, in other case they can fire the whole board with a phone call, just as they fired Carol Bartz (Yahoo) and just as they fired Carly Fiorina and her cronies after a quick meeting.

So, there's no clear rule about it, some companies run massive re-orgs every 2 years (microsoft ?), others keep the same faces around for decades no matter the ups and downs in Wall Street or Nasdaq.

All this focus on meritocracy is pure BS apart rare cases, it's usually the best in power-politics who rise to the top, never the ones who deserve it.

Women are very good in politics, they're great liars by nature, they smile, they know how to please men, they know how to set people at ease, they've all the skills you need to succeed in such a toxic environment
but where dealing with people and opposing views is the biggest and most important factor.

So why are they failing in such disastrous ways in IT/ICT ? because you see, before or later, the sh-it always hits the fan, their castles of cards fall down along their whole careers based on lies and deceptions.

Money talks, BS walks.

Title: Re: Note from Rebecca Rockafellar
Post by: rubyroo on December 08, 2012, 08:09
Well I thought Thatcher had more masculine traits than any man I've ever known.  Which is my point really... gender in itself is pretty meaningless.  There are differences between feminine and masculine traits, but each of us is made up of a different balance of each. 

I do agree with you on the existence of power-politics - but I'm afraid I'll never agree with anyone on points where they generalise 'all women' or 'all men'.
Title: Re: Note from Rebecca Rockafellar
Post by: gostwyck on December 08, 2012, 08:16
Just as I feel she shouldn't be making a big deal out of her gender, I feel that assertions by  contributors and buyers shouldn't be made on the basis of gender either.

It's not about gender, it's about the ability to do the job, regardless of that.  Assess each person on their merits, nothing else.

Exactly. All the sexist nonsense, apart from being patently untrue, is distracting from the real issues.

In any real sense Rebecca isn't actually "in-charge" of iStock. Her job title is "General Manager of Istockphoto". I very much doubt she has the authority to make real decisions in the way that Jon can do at SS for example. Even if she happened to think that it was in iStock's best interests to abandon the RC system and return independents to 20% commission for example __ could she do it? Unlikely. The big decisions are made by Getty. All she's doing is trying to keep a steady hand on the tiller and attempt to maintain impossibly high profit targets.

I thought it was very telling that she's spent the last year or so hiding behind the 'HQ Admin' moniker, or whatever it was called. She clearly doesn't want to take ownership of all the issues that she doesn't actually have the authority to address.
Title: Re: Note from Rebecca Rockafellar
Post by: microstockphoto.co.uk on December 08, 2012, 08:17
Is it me or all the female execs in big IT companies have been a disaster?

I'd rather say, "all the female execs in big IT companies have been a disaster"
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 08, 2012, 08:29
why is everybody saying they would be happy with the initial %20 commission?

any other agency would be crucified if they announced they will pay %20, so why be happy if this ridiculous site pays us %20?

I never knew I had this much hatred in me..  >:( >:( >:( >:(
Title: Re: Note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 08, 2012, 08:51
To be fair to Rebecca, after KT was ritually dismembered on the iStock forum I think it was a fairly sensible business decision for her to keep her head down with the aim of getting on with managing iStock without creating an excuse for a new firestorm by posing as the wise leader in public.
 
Ensuring there is good communication should be part of her job, but it doesn't mean that she has to be the one acting as the spokeswoman. She should be making sure that the resources go to the right place to ensure smooth operation of the site and good relations with suppliers and customers. Offering yourself up as a target can distract from the real business without delivering anything good in return.

Title: Re: Note from Rebecca Rockafellar
Post by: sharpshot on December 08, 2012, 08:58
why is everybody saying they would be happy with the initial %20 commission?

any other agency would be crucified if they announced they will pay %20, so why be happy if this ridiculous site pays us %20?

I never knew I had this much hatred in me..  >:( >:( >:( >:(
In the good old days, they used to sell a lot and 20% of a lot was better than 50% of not much that some other sites had.  Now, going back to 20% would be a positive step in the right direction but they would also have to improve sales volume.  Unfortunately, I don't think they're capable of doing either.
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 08, 2012, 09:03
why is everybody saying they would be happy with the initial %20 commission?

any other agency would be crucified if they announced they will pay %20, so why be happy if this ridiculous site pays us %20?

I never knew I had this much hatred in me..  >:( >:( >:( >:(

For your mental/emotional wellbeing, you need to quit.
I quit a well-paying and very secure day job because of a boss, and never regretted it - but I am only responsible for myself , and am old enough to have reasonable 'buffers' in place; and realise that may not be everybody's situation.
Also, I could only do it once; though as a vector artist your options may be more open.
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 08, 2012, 09:05
Now, going back to 20% would be a positive step in the right direction

I think the positive step would be them going to hell and perish.. The last thing I want is them to sell a lot like they used to, and pay us %20..

It is great that other agencies that pay us %50 are growing and these morons are leading the race to the bottom..

Oh and I have good news for IS: I am making 6 times less than what I used to make at IS, but overall make %30 more on 18 agencies.. that tells a lot about how much screwed they are and I am loving it..
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 08, 2012, 09:12
Now, going back to 20% would be a positive step in the right direction

I think the positive step would be them going to hell and perish.. The last thing I want it them to sell a lot like they used to, and pay us %20..

It is great that other agencies that pay us %50 are growing and these morons are leading the race to the bottom..

Oh and I have good news for IS: I am making 6 times less than what I used to make at IS, but overall make %30 more on 18 agencies.. that tells a lot about how much screwed they are and I am loving it..

It would be interesting to know how much more content you could produce if you were submitting to fewer agencies (I don't necessarily mean being exclusive to any one), and how your overall balance would be affected.
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 08, 2012, 09:14
why is everybody saying they would be happy with the initial %20 commission?

any other agency would be crucified if they announced they will pay %20, so why be happy if this ridiculous site pays us %20?

I never knew I had this much hatred in me..  >:( >:( >:( >:(

For your mental/emotional wellbeing, you need to quit.
I quit a well-paying and very secure day job because of a boss, and never regretted it - but I am only responsible for myself , and am old enough to have reasonable 'buffers' in place; and realise that may not be everybody's situation.
Also, I could only do it once; though as a vector artist your options may be more open.

Actually, I enjoy watching IS go down.. It doesn't effect me much financially, because I am a non-exclusive + as you said I have many options as a vector artist..

It is just that I am the kind of person who never keeps his thoughts to himself.. I always tell whatever comes to my mind and get it out of my system right away.. :)
Title: Re: Note from Rebecca Rockafellar
Post by: vlad_the_imp on December 08, 2012, 09:17
Quote
why is everybody saying they would be happy with the initial %20 commission?

But you're happy with 25c an image at SS? And if IS are so terrible, why not just delete your portfolio?
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 08, 2012, 09:21
Now, going back to 20% would be a positive step in the right direction

I think the positive step would be them going to hell and perish.. The last thing I want it them to sell a lot like they used to, and pay us %20..

It is great that other agencies that pay us %50 are growing and these morons are leading the race to the bottom..

Oh and I have good news for IS: I am making 6 times less than what I used to make at IS, but overall make %30 more on 18 agencies.. that tells a lot about how much screwed they are and I am loving it..

It would be interesting to know how much more content you could produce if you were submitting to fewer agencies (I don't necessarily mean being exclusive to any one), and how your overall balance would be affected.

Well, I am going to leave 2 of them very soon, when I reach my next payouts which will be in a matter of weeks..

out of 18, about 10-11 of them make monthly regular payouts easily.. about 3-4 of them make it every other month and maybe 2-3 that pays once every 3 months.. there are 1-2 which makes less and I will phase those out..
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 08, 2012, 09:25
Quote
why is everybody saying they would be happy with the initial %20 commission?

But you're happy with 25c an image at SS? And if IS are so terrible, why not just delete your portfolio?

1- which 25c? I get between 38c and 5.70 on SS

2- I stopped uploading at IS..

3- I have put too much work uploading those images, that is what stops me from removing but will definitely leave at some point I can assure you..
Title: Re: Note from Rebecca Rockafellar
Post by: gostwyck on December 08, 2012, 09:26
To be fair to Rebecca, after KT was ritually dismembered on the iStock forum I think it was a fairly sensible business decision for her to keep her head down with the aim of getting on with managing iStock without creating an excuse for a new firestorm by posing as the wise leader in public.
 
Ensuring there is good communication should be part of her job, but it doesn't mean that she has to be the one acting as the spokeswoman. She should be making sure that the resources go to the right place to ensure smooth operation of the site and good relations with suppliers and customers. Offering yourself up as a target can distract from the real business without delivering anything good in return.

You can't be a leader if you're invisible to those who you are supposed to be leading. KT only became unpopular when he introduced the RC system and then compounded the situation with ham-fisted communication.

Istock/Getty thought that they could get away with the RC system because, at the time, growth was still strong and there was an assumption that growth would continue for the foreseeable future. I'm sure the expectation was to be increasing the RC targets each year. Unfortunately they totally under-estimated the backlash to the RC system and also that growth would stall __ that wasn't in the plan at all. Now, with falling sales, falling revenue and increasingly disgruntled contributors, they've got themselves a big, big problem that nobody knows how to solve and nobody wants to take ownership of.

The only way out of the hole that Istock have dug for themselves is to wind the clock back about 30 months. They need to come up with a better plan on how to reward contributors (they need to pay them more) and they need to simplify the pricing architecture (which will involve some reductions in prices). Oh, and they need to employee someone to solve the site issues too. Right now they've got unhappy customers and unhappy contributors (not to mention unhappy employees, judging by the number silently leaving) and that's not a sustainable situation. Unfortunately the medicine will inevitably involve a massive reduction in profits for some years to come and nobody is willing to swallow that.
Title: Re: Note from Rebecca Rockafellar
Post by: rimglow on December 08, 2012, 09:29
I find it curious that a post about communication is released late on a Friday afternoon. In the US that is known as the "Friday Night Dump". The reasoning is that is best time of the week to release news to the least amount of people that would notice it. Sort of cushions the blow.

Could be a coincidence, but all the same, curious.
Title: Re: Note from Rebecca Rockafellar
Post by: Microbius on December 08, 2012, 09:32
Same old same old.
Same condescending tone.
Same lack of understanding. The issues are concrete and not simply due to "lack of communication".
There is no amount of communication that could have softened the blow of the commission cuts.
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 08, 2012, 09:34
I find it curious that a post about communication is released late on a Friday afternoon. In the US that is known as the "Friday Night Dump". The reasoning is that is best time of the week to release news to the least amount of people that would notice it. Sort of cushions the blow.
IStock have regularly communicated big, unpopular issues on Friday afternoons. I always assumed it was so that the fallout would happen over the weekend and have 'blown over' as KKT so famously said, by Monday (and if anyone didn't let it 'blow over' they'd be LOBOtomised, as RR hinted).
Title: Re: Note from Rebecca Rockafellar
Post by: vlad_the_imp on December 08, 2012, 09:39
Quote
but will definitely leave at some point I can assure you.
Of course you will ;)
Title: Re: Note from Rebecca Rockafellar
Post by: ShadySue on December 08, 2012, 09:48
Same old same old.
Same condescending tone.
Same lack of understanding. The issues are concrete and not simply due to "lack of communication".
There is no amount of communication that could have softened the blow of the commission cuts.
I bet the communication would have been more interesting if the suits (even though they don't wear suits at iS HQ) had had their income cut to the same extent. And if their income was linked to the site's performance, I bet we'd see a far, far better site.

Unless they really are being held down by "the hands they never see, far less crush" (LC).
Title: Re: Note from Rebecca Rockafellar
Post by: click_click on December 08, 2012, 09:50
To be fair to Rebecca, after KT was ritually dismembered on the iStock forum I think it was a fairly sensible business decision for her to keep her head down with the aim of getting on with managing iStock without creating an excuse for a new firestorm by posing as the wise leader in public. ...

I'm not particularly familiar with the issue with "KT" but your statement "... I think it was a fairly sensible business decision for her to keep her head down with the aim of getting on with managing iStock..." made me respond now.

Nobody working at IS can post anything on the forums expecting a change of spirits at this time. These days are over. The trust is gone. Faith is gone.

If anything, IS would actually have to fix stuff and show that they reflected upon their mistakes and learned from them instead of making fairy-tale-promises.

As somebody posted before: Actions speak louder than words! It's as simple as that!
Title: Re: Note from Rebecca Rockafellar
Post by: JPSDK on December 08, 2012, 10:15
"There were loud noises among the gathereing peasents, and the princess stepped down to the lowest floor in the ivory tower and opened a window and said:" Let them eat cake".

However, it is good that she speaks, and it is good that qualified experts now voice in and provide real info.
But it is such a reactive piece of information, and I like the car crash analogy best.
They feel their forums are like watching a car crash, it is disturbing them, and they do not like to.

But for god heavens sake, they own those forums, its not the San Fransisco dungeon.
Like with Louis XIV and his kingdom: he owned the peasents, and it was his job to make them happy, so the noises of pitchforks being sharpened would not be heard by the princess.

But all he said was: "Donner luis un coup de cannon".
We know what followed.

Title: Re: Note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 08, 2012, 10:18
I note that they timed the "return of zoom" message for an hour after the "new communication" message. Obviously, that wasn't an accident and they are trying to project an image of real change and that actions are being taken - one important fix is in the pipeline.

There was a post in that employees comments website that alleged Getty was hamstrung by the effort to sell the place, out of fear that if they did anything they would do something wrong. It is possible that the techies have been drawing up plans to deal with the many bugs and are now being allowed to put them into action.

Whether anything much happens, only time will tell. Like most other people I am sceptical about there being any real intention to mend relations with contributors but announcing a desire to improve communication is potentially a first step on a long road. Rubbishing every initiative without seeing if it is going to go anywhere is not a constructive attitude.

As for Gostwyck's remark about "being invisible to those you lead", I don't really see the IStock CEO's job as being to lead the contributors, I see it as being to lead the employees. As has been stated repeatedly, contributors are impressed by better earnings and better conditions, they don't need guidance to do their work, we all do our own thing. If the CEO gets the staff to fix the bugs and the Getty management to agree policies that deliver growth and fairer returns for us then I think she would be doing her job. I don't need to have a woo-yay experience from her or to think that she is an ultra-cool cat. Those days for iStock are gone forever.



Title: Re: Note from Rebecca Rockafellar
Post by: sgoodwin4813 on December 08, 2012, 10:43
I note that they timed the "return of zoom" message for an hour after the "new communication" message. Obviously, that wasn't an accident and they are trying to project an image of real change and that actions are being taken - one important fix is in the pipeline.

There was a post in that employees comments website that alleged Getty was hamstrung by the effort to sell the place, out of fear that if they did anything they would do something wrong. It is possible that the techies have been drawing up plans to deal with the many bugs and are now being allowed to put them into action.

Whether anything much happens, only time will tell. Like most other people I am sceptical about there being any real intention to mend relations with contributors but announcing a desire to improve communication is potentially a first step on a long road. Rubbishing every initiative without seeing if it is going to go anywhere is not a constructive attitude.

As for Gostwyck's remark about "being invisible to those you lead", I don't really see the IStock CEO's job as being to lead the contributors, I see it as being to lead the employees. As has been stated repeatedly, contributors are impressed by better earnings and better conditions, they don't need guidance to do their work, we all do our own thing. If the CEO gets the staff to fix the bugs and the Getty management to agree policies that deliver growth and fairer returns for us then I think she would be doing her job. I don't need to have a woo-yay experience from her or to think that she is an ultra-cool cat. Those days for iStock are gone forever.

You've summed it up perfectly.

I just went and looked at that post on the iS forums - after the OP there are 5 pages of responses but nothing more from Rebecca or anyone else at iS, so I'm not really seeing the part that is different.  But time will tell - maybe next week.  It certainly is possible that they have been in a holding pattern pending the sale and that things will change now, but as many others have said, actions speak louder than words.  Wasn't it just after Rebecca started that they did the survey to see what contributors thought and then - nothing.  Talk with no followup has been her action in the past - hopefully she will break with that in the future.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: lisafx on December 08, 2012, 11:23
Thanks for posting this here Liz.  I am a bit late to the party.  I left my comments in the Istock thread.  Hope somebody is listening, because the ways to turn the site around have been laid out very succinctly by quite a few contributors. 

Love this quote from Sean, which really distills it nicely:

"When contributors are successful, iStock is successful"
Title: Re: Note from Rebecca Rockafellar
Post by: Sadstock on December 08, 2012, 11:26
I feel Rebecca is just the messenger. She is testing the water for her bosses. I wonder what is cooking for the new year.

Good possibility. The new owners may have finally looked under the hood of what they just bought and told her to fix the mess they just found. They thought they bought a vintage Ferrari they could flip for a profit and found out it's a bondo'd kit car.

Perception goes a long way toward success. Look at Apple.

--------------------------------------------------------

You could well be right Paulie.  I can imagine somebody at Carlyle taking a closer look at what is going on at Istock and saying W-T-F.  It sure does smack as desperation. 
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Sadstock on December 08, 2012, 11:34
It also makes me think of Mao's Hundred Flowers Campaign where criticism of the Chinese leadership was encouraged and then everyone who spoke up was thrown in jail. 

http://en.wikipedia.org/wiki/Hundred_Flowers_Campaign (http://en.wikipedia.org/wiki/Hundred_Flowers_Campaign)
Title: Re: Note from Rebecca Rockafellar
Post by: cthoman on December 08, 2012, 11:39
why is everybody saying they would be happy with the initial %20 commission?

any other agency would be crucified if they announced they will pay %20, so why be happy if this ridiculous site pays us %20?

I never knew I had this much hatred in me..  >:( >:( >:( >:(

That's kind of my opinion. When they decided to pay less than 20%, it was a wake up call. It made me realize that I was getting ripped off by most of these agencies. I have to thank iStock though. They put me on the path to building a better microstock business for myself.
Title: Re: Note from Rebecca Rockafellar
Post by: gostwyck on December 08, 2012, 12:01
As for Gostwyck's remark about "being invisible to those you lead", I don't really see the IStock CEO's job as being to lead the contributors, I see it as being to lead the employees. As has been stated repeatedly, contributors are impressed by better earnings and better conditions, they don't need guidance to do their work, we all do our own thing. If the CEO gets the staff to fix the bugs and the Getty management to agree policies that deliver growth and fairer returns for us then I think she would be doing her job. I don't need to have a woo-yay experience from her or to think that she is an ultra-cool cat. Those days for iStock are gone forever.

Istock haven't had a CEO since one Bruce Livingstone sold out. That's part of the problem. Rebecca is just the General Manager, a part-time job that she juggles whilst also being Getty's Senior VP for E-Commerce.

Istock's greatest strength was most definitely the crowd-sourcing community it built up __ and that takes leadership. Back in the day many contributors were positively fanatical, signing up for exclusivity when it was not really in their financial interest to do so, happily donating their time and services in writing articles, helping others, 'keyword wiki-ing', etc, etc. You can't buy that stuff and they don't stock it on the shelves but it is incredibly valuable. Such leadership and vision may not be essential for an agency to be successful __ but it sure does help.
Title: Re: Note from Rebecca Rockafellar
Post by: cidepix on December 08, 2012, 12:04
why is everybody saying they would be happy with the initial %20 commission?

any other agency would be crucified if they announced they will pay %20, so why be happy if this ridiculous site pays us %20?

I never knew I had this much hatred in me..  >:( >:( >:( >:(

That's kind of my opinion. When they decided to pay less than 20%, it was a wake up call. It made me realize that I was getting ripped off by most of these agencies. I have to thank iStock though. They put me on the path to building a better microstock business for myself.

totally agree.. we should continue improving our own businesses.. as I mentioned somewhere above, istock is making less for me, but overall I am making much more..

the wake up call for me was when fotolia screwed up the contributors before istock but I was reluctant to act fast.. istock provided the last straw for me.. so I am grateful to them as well..
Title: Re: Note from Rebecca Rockafellar
Post by: cthoman on December 08, 2012, 12:15
why is everybody saying they would be happy with the initial %20 commission?

any other agency would be crucified if they announced they will pay %20, so why be happy if this ridiculous site pays us %20?

I never knew I had this much hatred in me..  >:( >:( >:( >:(

That's kind of my opinion. When they decided to pay less than 20%, it was a wake up call. It made me realize that I was getting ripped off by most of these agencies. I have to thank iStock though. They put me on the path to building a better microstock business for myself.

totally agree.. we should continue improving our own businesses.. as I mentioned somewhere above, istock is making less for me, but overall I am making much more..

the wake up call for me was when fotolia screwed up the contributors before istock but I was reluctant to act fast.. istock provided the last straw for me.. so I am grateful to them as well..

That's basically what happened to me. I already had FT on double secret probation, and I was coming off a no growth year at SS when IS decided to drop their bomb. It definitely resonated loudly in my little world. Especially that statement about being unsustainable. It was like I learned a new word and decided to put it to use.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: stockastic on December 08, 2012, 12:19
IS can call me back when they're ready to pay a reasonable commission, and just read keywords from IPTC, and I start making an occasional sale again on photos already there.   

I don't known their history, I don't know the players, I don't use their forum.  It's not personal.  Their process is just too much of a hassle, the payback is too small, and my sales stopped months ago.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Jo Ann Snover on December 08, 2012, 12:23
I caught up with what had been said overnight in the iStock thread, and Dieter (inhauscreative) Sean, Lisa, Gannet77, StanRoher - plus many others - made lots of clear, logical, practical, posts. I wish I could believe these would be taken to heart and acted on.

However, nothing that was said in this thread was new. It's all been said, repeatedly, in the forums over the last two years. If she wasn't listening before, why is she going to start now?

As was said by someone, the comments in the thread about best match - that it's all working as designed - suggest that little has changed. They just don't get how messed up the buyer experience is. And the note that zoom is coming back next week is interesting, but that's been said several times by Lobo since it went away - end of this week or next week at the latest. And so far, people are still waiting.

I still think they should borrow the magnifier from Sean's Accord site (http://www.accordstock.com/) - I like that much better than iStock's old zoom feature anyway
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cmannphoto on December 08, 2012, 12:30
^ I like the magnifier too, IS should include a bunch if not all of the GM Scripts
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Monkeyman on December 08, 2012, 12:39
Yawn... that note at iStock sounded like the usual corporate mumbo jumbo. They could have been on the brink of bankruptcy and it still would have been: "We're number one and are looking forward to a fantastic record breaking 2013!"
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 08, 2012, 12:49
^ I like the magnifier too, IS should include a bunch if not all of the GM Scripts

one thing at a time ;D
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 08, 2012, 13:16
However, nothing that was said in this thread was new. It's all been said, repeatedly, in the forums over the last two years. If she wasn't listening before, why is she going to start now?

I think RR's post has gone wildly off the topic she intended. She just wanted to announce a 'fresh start for communication'. If anything she was giving contributors a bollocking for being so mean in the forums when actually everyone at IS/Getty is working really, really hard for us.

If you read the OP, she wasn't asking what our concerns are or what we wanted to see improved. In her world our job is to listen and gratefully accept the pearls of wisdom she might bestow upon us, if and when she feels like doing so.

Unfortunately, now that she's broken cover and popped up in the forum, everyone is using the opportunity to get a few things off their chest and/or give her a well-deserved slap.

I wouldn't bet on RR remaining as Istock's GM by the end of 2013. Carlyle will want action taken if targets fail to be met at one of their prime assets.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: disorderly on December 08, 2012, 13:33
I really don't get what . Rebecca thought she was doing.  Her post was alternately defensive and hostile.  How exactly was this sort of communication supposed to improve anything?  Not that the biggest problem at iStock is one of communication.  It's all about performance, what contributors have to put up with and what we get in return.  And that's a growing disaster with no sign of letting up.  At least it is for me; your mileage may vary.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cmannphoto on December 08, 2012, 13:47
I was surprised to see her post this about 45 minutes ago

Quote
Hello all.  Just a quick note to say that I'm in here, reading all of your thoughtful and thought provoking posts.

You have made one thing abundantly clear - we have to prove it.  Duly noted.

More from me when I've had time to process all of this - later today.  And I do mean today, unless I am hit by a bus. 

And this is even a weekend!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cathyslife on December 08, 2012, 13:47
However, nothing that was said in this thread was new. It's all been said, repeatedly, in the forums over the last two years. If she wasn't listening before, why is she going to start now?

I think RR's post has gone wildly off the topic she intended. She just wanted to announce a 'fresh start for communication'. If anything she was giving contributors a bollocking for being so mean in the forums when actually everyone at IS/Getty is working really, really hard for us.

If you read the OP, she wasn't asking what our concerns are or what we wanted to see improved. In her world our job is to listen and gratefully accept the pearls of wisdom she might bestow upon us, if and when she feels like doing so.

Unfortunately, now that she's broken cover and popped up in the forum, everyone is using the opportunity to get a few things off their chest and/or give her a well-deserved slap.

I wouldn't bet on RR remaining as Istock's GM by the end of 2013. Carlyle will want action taken if targets fail to be met at one of their prime assets.

I WOULD bet that by the end of 2013 there will be no more istock. It will be absorbed into Getty or Thinkstock, whichever category the contributor's portfolio fits into by their reasoning. She's just there in the interim, to keep the troops at bay until Getty can get their house in order and make the transitions.

If they were going to make positive changes to please the contributors' and their own bottom line, wouldn't they be actually making positive changes, and not just talking about making changes? Why go to the forum and say you're going to do something. Why not just do it?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cathyslife on December 08, 2012, 13:52
I was surprised to see her post this about 45 minutes ago

Quote
Hello all.  Just a quick note to say that I'm in here, reading all of your thoughtful and thought provoking posts.

You have made one thing abundantly clear - we have to prove it.  Duly noted.

More from me when I've had time to process all of this - later today.  And I do mean today, unless I am hit by a bus. 

And this is even a weekend!

Right. She's a corporate exec and she needs to read our comments to find out how to fix istock. I don't think so. It's the usual istock MO...send in someone "important" and let the contributor idiots (what they think contributors are, not me) think they are actually being listened to.

Here's my idea for her. Don't waste your time in the forum, just fix the site, and pay contributors more money! How simple is that? I should have her job and make her salary.  >:(
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 08, 2012, 13:53
I was surprised to see her post this about 45 minutes ago

Quote
Hello all.  Just a quick note to say that I'm in here, reading all of your thoughtful and thought provoking posts.

You have made one thing abundantly clear - we have to prove it.  Duly noted.

More from me when I've had time to process all of this - later today.  And I do mean today, unless I am hit by a bus. 

And this is even a weekend!

Give the girl a coconut.  ::)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 08, 2012, 13:56
I was surprised to see her post this about 45 minutes ago

Quote
Hello all.  Just a quick note to say that I'm in here, reading all of your thoughtful and thought provoking posts.

You have made one thing abundantly clear - we have to prove it.  Duly noted.

More from me when I've had time to process all of this - later today.  And I do mean today, unless I am hit by a bus. 

And this is even a weekend!

Give the girl a coconut.  ::)

I had to bite my lip too. "Should we send chocolates or flowers?"
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 08, 2012, 14:06
She is a manager and thats it, a go-between and ofcourse the Getty HQ is calling the shots, so no point in being angry with her.

In terms of annual turnover, yes IS, is the number 1 and has always been. There is no micro agency that can challenge that. That said, whoever is number one or two is from our point not even important.
The important thing is how they are treating independants. Ofcourse Exclusives should have an edge and perks etc or else there wouldnt be any exclusives. The total slaughter of independant ports so far is a fact and it gives a bad reputation, a bad image really.

I have been uploading steady and sure enough Im seeing a big increase in sales, not like it was but today Im just around 25% down instead of between 40-50%.

At this moment no agency is doing all that brillant and they have all got their differant problems. Right now IS have got the right timing to do something constructive here, try to capitalize on the situation. I hope they realize that.

I feel this letter is pretty sincere and I know for a big fact the Getty HQ is not too happy with the present situation but I for one will keep uploadning, plodding on and earn money. :)
Title: Re: Note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 08, 2012, 14:28
As for Gostwyck's remark about "being invisible to those you lead", I don't really see the IStock CEO's job as being to lead the contributors, I see it as being to lead the employees. As has been stated repeatedly, contributors are impressed by better earnings and better conditions, they don't need guidance to do their work, we all do our own thing. If the CEO gets the staff to fix the bugs and the Getty management to agree policies that deliver growth and fairer returns for us then I think she would be doing her job. I don't need to have a woo-yay experience from her or to think that she is an ultra-cool cat. Those days for iStock are gone forever.

Istock haven't had a CEO since one Bruce Livingstone sold out. That's part of the problem. Rebecca is just the General Manager, a part-time job that she juggles whilst also being Getty's Senior VP for E-Commerce.

Istock's greatest strength was most definitely the crowd-sourcing community it built up __ and that takes leadership. Back in the day many contributors were positively fanatical, signing up for exclusivity when it was not really in their financial interest to do so, happily donating their time and services in writing articles, helping others, 'keyword wiki-ing', etc, etc. You can't buy that stuff and they don't stock it on the shelves but it is incredibly valuable. Such leadership and vision may not be essential for an agency to be successful __ but it sure does help.

Yes, I agree with you (and I couldn't be arsed to check up on the current official title) but all that stuff that Brucey Babe did has long since been squandered and I really don't think it can ever be clawed back. The best they could possibly do now is to make people reasonably content with the overall representation the agency gives.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 08, 2012, 14:33
Somewhat off topic - I am intrigued by the results of a google search on the rather unusual spelling of her surname.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cthoman on December 08, 2012, 14:34
At this moment no agency is doing all that brillant and they have all got their differant problems. Right now IS have got the right timing to do something constructive here, try to capitalize on the situation. I hope they realize that.

That opportunity was 2 years ago. They blew it. The only people left (buyers and contributors) are the true believers and those that want the "good old days" back. Everybody else has moved on and they aren't coming back. Neither are the "good old days". I don't see how they can repair the damage even if they were sincere about doing it. Unless, they have invented a time machine.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: traveler1116 on December 08, 2012, 15:01
The only people left (buyers and contributors) are the true believers and those that want the "good old days" back. Everybody else has moved on and they aren't coming back.
Interesting how you know what everyone is making at iStock and what they would make as independents, maybe you could share where you get your figures?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: wolfman on December 08, 2012, 15:06
It's quite clear from Ms Rockerfeller's post that she doesn't understand the root of the animosity to istockphoto.

The lack of communication is not the reason people are down on istock.

The money grabbing, reduction in royalty payout levels is the root of the anger.

Site not working, lack of communication, are all things that in the past we would have lived with and commiserated with istock over when we felt that we were in this together.
But now they are things that we vent our anger over because it's not a partnership now, we are the serfs, they are the master.

While income was still growing people were willing (to some extent) put up with this new relationship dynamic, they may not have been happy, but they would tolerate it.

Now incomes are dropping (almost across the board) there's much less reason for exclusives to stay exclusive. When I was earning $5k a month I would not even consider losing half that income to go non-exclusive, but now next year I will drop yet another % level, and my monthly income from istock is down to $1k there's not that much to risk by dropping exclusivity, which I will be doing in the new year - sure is going to be an interesting time, but a misguided attempt, after over a year of issues,  money grabbing and falling incomes is a little too little a lot too late IMHO

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 08, 2012, 15:06
At this moment no agency is doing all that brillant and they have all got their differant problems. Right now IS have got the right timing to do something constructive here, try to capitalize on the situation. I hope they realize that.

That opportunity was 2 years ago. They blew it. The only people left (buyers and contributors) are the true believers and those that want the "good old days" back. Everybody else has moved on and they aren't coming back. Neither are the "good old days". I don't see how they can repair the damage even if they were sincere about doing it. Unless, they have invented a time machine.

I am not sure? wish I was. Perhaps not repair but lets say modify, make thing better and for everybody, with the help of Getty ofcourse. Never underestimate the power of Getty! they still prevail and lightyears above the rest.

FT,  took their money and ran! SS? what will they do? nothing exept "experimenting" as they called it with their "relevancy" search which costed a lot to some big ports within SS. Great hey?

Nah, basically theyre all the same, no marketing what-so-ever, policies are out the window and short term thinking. Its all a mugs game isnt it, sometimes a profitable one. Sad thing is,  it could be so much more. :D
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Freedom on December 08, 2012, 15:13
I really don't get what . Rebecca thought she was doing.  Her post was alternately defensive and hostile.  How exactly was this sort of communication supposed to improve anything?  Not that the biggest problem at iStock is one of communication.  It's all about performance, what contributors have to put up with and what we get in return.  And that's a growing disaster with no sign of letting up.  At least it is for me; your mileage may vary.

Neither Rebecca nor KKT would be the major decision makers. Klein is the directing mind behind all these with the old/new owners. She stepped out just to say, ok, we are going to fix some issues, such as the zoom (so we have paid attention to your complaints), now you guys be quiet and nice to us (when we take our next steps). Remember back when Bruce was having fights with Klein and open about the disagreements? Klein has the habit of using front line people to convey tough messages. Bruce and Kelly, being a part of the traditional iStock community, appeared friendly and attentive. Klein and Rebecca are not part of it and they will not be. It is naive to think the old "community spirit" will return.

What matters to all of us, is the bottom line. It will be interesting to see if they will make win-win next steps, or win-loss (eventually loss-loss).
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: aspp on December 08, 2012, 15:15
I WOULD bet that by the end of 2013 there will be no more istock. It will be absorbed into Getty or Thinkstock, whichever category the contributor's portfolio fits into by their reasoning.

No chance. It's much too valuable as a store. Why would Getty be wasting their time moving so much content to the IS if there was any intention of killing it ?

In terms of closer integration, more likely (speculating)  is that somewhere down the roadmap at least some of those photographers who currently upload via Getty will be encouraged to upload via IS instead. Ultimately a single upload portal for most people is going to surely be the most cost effective. The crowd sourced inspection process and people doing their own keywording is a great model when it works. Much lower overheads and work can be online much more quickly than under an agency style model.

My guess is that IS is actually fairly crucial to the whole Getty plan. Knocking it into shape and fixing the broken reputation is probably important. This is all speculation.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cthoman on December 08, 2012, 16:08
The only people left (buyers and contributors) are the true believers and those that want the "good old days" back. Everybody else has moved on and they aren't coming back.
Interesting how you know what everyone is making at iStock and what they would make as independents, maybe you could share where you get your figures?

You read the same things I do, so I don't have any special insight or sources. I'm sure there are still people that are doing well at IS, but the trend seems to be down for most contributors. Clearly, there is a lot of frustration, otherwise this thread and the tons of others wouldn't exist.

I have no idea what exclusives will make as independents. They may do worse (I'm not bullish on DT, FT or SS either), but I don't see why anybody would expect things to get better at IS at this point. It's been 2 years since things started to decline there. Whatever issues they had with buyers in that time probably will never be resolved. I can only assume those buyers have moved on to new sources for their image needs.

No psychic powers here just general observations based on what people share.
Title: Re: Note from Rebecca Rockafellar
Post by: Beach Bum on December 08, 2012, 16:24
She is completely out of touch. She talks as if their lack of communication skills are my main concern. Seriously? No my main concern is my bottom line. And iStock is hurting my bottom line the way they are treating us contributors. No, Rebecca, paying contributors 15-19% on iStock, moving and promoting content on thinkstock for less than 30 cent pr download are my two main concerns when it comes to iStock.

Exactly!  So, I guess now they'll be effectively communicating how they're screwing us over.  Don't know about everyone else, but I'm happy.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cobalt on December 08, 2012, 16:28
They should just set istock free.

Give it back to Bruce or find somebody from the community and come to a sensible agreement. They can then have a licensing agreement for the exclusive content and cherry pick whatever they want for their luxury brands that they can micromanage to their hearts content. Getty is the Hermes of the stock industry, they have the upper market locked in very well, where you can go wheeling and dealing for multimillion dollar contracts with large cooperations. Nothing wrong with that business model.

But istock doesn't fit in there.

They need a licensing agreement similar to the one  they have with flickr.

Istock can then go back to growing organically and becoming the marketplace of the industry.

Well. at least that scenario would give us a future. Sort of like Steve Jobs saved Apple when he came back in after John Scully nearly destroyed it. And look were Apple is now, even without him.

I don't see anyone from Getty having the necessary skills and vision to replace Bruce.

They have owned the place for 6 years and still don't get it.



Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 08, 2012, 16:33
They should just set istock free.

Give it back to Bruce or find somebody from the community and come to a sensible agreement. They can then have a licensing agreement for the exclusive content and cherry pick whatever they want for their luxury brands that they can micromanage to their hearts content. Getty is the Hermes of the stock industry, they have the upper market locked in very well, where you can go wheeling and dealing for multimillion dollar contracts with large cooperations. Nothing wrong with that business model.

But istock doesn't fit in there.

They need a licensing agreement similar to the one  they have with flickr.

Istock can then go back to growing organically and becoming the marketplace of the industry.

Well. at least that scenario would give us a future. Sort of like Steve Jobs saved Apple when he came back in after John Scully nearly destroyed it. And look were Apple is now, even without him.

I don't see anyone from Getty having the necessary skills and vision to replace Bruce.

They have owned the place for 6 years and still don't get it.

Give it back to Bruce?  yeah right, he was the one that put us there from the very start, by selling it, knowing full well the Getty track history after take-overs.

Youre 100% right though, Getty has the upper end well and truly and IS as you say dont fit in there.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 08, 2012, 16:33
*
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 08, 2012, 17:36
Latest from RR:
I said I would reply with more thoughts later today and here I am.  I have read every post on the thread a few times now.   Despite the flinching that I've had to do, I truly appreciate your candid feedback.  We have a lot of work to do to get things back on course, and you have provided many valuable suggestions here which will inform the process a great deal.

That said, some of the things you raised are large and systemic and I can't speak to nor change them quickly.  So give us some time to work out how best to proceed with responses from here.

One key topic: Is best match broken?  We don't think so, but we haven't stopped digging into whether it might be.  Please keep sending in specific examples of what you are seeing and we will keep using them in our investigations.  Single keyword searches that seem broken are the most useful.  If you have any screencaps that show previous results vs. current results for the same search that would be extremely helpful.  Please put your examples over on the best match thread, not here.

You've said loud and clear that we can only make things better with action, so I thought I would also tell you what our priorities are:

Getting to the bottom of Best Match sorting

Site stability and performance

Marketing iStockphoto around the world

Improving the site for customers

You will see movement and improvements in all of these areas in the coming weeks, and we will keep you posted on progress here, in the forums, as well as providing responses to the bigger issues that you've raised.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Phil on December 08, 2012, 17:46
It's been a long time since I've even looked at the istock forums (from memory about the time of royalty cuts). Wow! what a difference to a year or two ago. With so many locked threads, you have to wonder if it would be better just to say close the forum and be done.

once again we have an Istock management post about problems posted on friday afternoon, really? love the irony of it being about poor communication :)
Think I'll chalk it up with not being here for the money and we wont advertise thinkstock to istock customers... 
(but not as bad as "we {> you" and by gum - I dont think I could think of a more nauseating, belittling and insincere message :) )

Maybe they'll makes changes, but for me the lack of integrity shown in the past means that their credibility is so low that I'd struggle to believe anything they said.

The post makes me think of that cartoon you see from time to time with the caption "The whippings will continue until morale improves" :)

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: vlad_the_imp on December 08, 2012, 17:56
Quote
once again we have an Istock management post about problems posted on friday afternoon, really? love the irony of it being about poor communication

Where is the irony? She posted on Friday and is there on Saturday responding to posts.

Quote
(but not as bad as "we {> you" and by gum - I dont think I could think of a more nauseating, belittling and insincere message

is what you're smoking available freely?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Phil on December 08, 2012, 18:21
Quote
once again we have an Istock management post about problems posted on friday afternoon, really? love the irony of it being about poor communication

Where is the irony? She posted on Friday and is there on Saturday responding to posts.

Quote
(but not as bad as "we {> you" and by gum - I dont think I could think of a more nauseating, belittling and insincere message

is what you're smoking available freely?

Bad or negative news is traditionally released on friday to allow the weekend to soften the blow on markets / staff / management etc. Positive announcements are made early in the week to maximise benefits.  The irony is that the post is supposed to be a positive about improvements in communication, yet is made on Friday afternoon. (I hadn't got through the whole thread to see a post on a Saturday - certainly an improvement - in the past management haven't posted on the weekend).

just realised the 'we heart you' by gum went out to buyers so may not have seen (do a search here for "by gum" and you'll find it), maybe its cultural differences but it really was horrid.
Title: Re: Note from Rebecca Rockafellar
Post by: Microstock Posts on December 08, 2012, 18:23
I didn't know who she was, so i googled her:

[url]http://www.businessinsider.com/difference-between-men-and-women-managers-rebecca-rockafellar-istock-photo-getty-images-2012-11[/url] ([url]http://www.businessinsider.com/difference-between-men-and-women-managers-rebecca-rockafellar-istock-photo-getty-images-2012-11[/url])


Wow! Look at this:


"I was asking some colleagues to help me crystallize what makes me different as a female leader versus some of the male leaders in our organization"

Am I alone in reading that as "All right, underlings, tell me why I'm the most wonderful person in the business".



I think she was just asking if they could see any differences in leadership between her and male leaders which may be because of common gender traits. 


And, sure enough, "a male colleague called out is that I am able to gain the trust of others by just being very visibly confident in my own skills without boasting"

Give that boy a Christmas bonus!

Note the "called out", it wasn't a private chat, apparently, it was a question to a full room.


The answer seems like a valid one, as I personally believe that in general men tend to boast more, need to show how smart they are more than women (I'm a bloke in case anyone was wondering).

She obviously liked the comment which is not a problem and although it seems boastful that she reiterated the answer in this article, the article title is
"An Exec Tells Us 3 Ways Women Leadership Benefits A Company", so mentioning the answer which was called out is relevent to the article. What we don't know is if questions of gender were put to her by Business Insider, or if she was asked to choose a subject and this is what she chose.

p.s. I can't believe I just defended the general manager of iStockphoto. I do apologise everyone.  ;)
Title: Re: Note from Rebecca Rockafellar
Post by: gostwyck on December 08, 2012, 18:48
I didn't know who she was, so i googled her:

[url]http://www.businessinsider.com/difference-between-men-and-women-managers-rebecca-rockafellar-istock-photo-getty-images-2012-11[/url] ([url]http://www.businessinsider.com/difference-between-men-and-women-managers-rebecca-rockafellar-istock-photo-getty-images-2012-11[/url])


Wow! Look at this:


"I was asking some colleagues to help me crystallize what makes me different as a female leader versus some of the male leaders in our organization"

Am I alone in reading that as "All right, underlings, tell me why I'm the most wonderful person in the business".



I think she was just asking if they could see any differences in leadership between her and male leaders which may be because of common gender traits. 


And, sure enough, "a male colleague called out is that I am able to gain the trust of others by just being very visibly confident in my own skills without boasting"

Give that boy a Christmas bonus!

Note the "called out", it wasn't a private chat, apparently, it was a question to a full room.


The answer seems like a valid one, as I personally believe that in general men tend to boast more, need to show how smart they are more than women (I'm a bloke in case anyone was wondering).

She obviously liked the comment which is not a problem and although it seems boastful that she reiterated the answer in this article, the article title is
"An Exec Tells Us 3 Ways Women Leadership Benefits A Company", so mentioning the answer which was called out is relevent to the article. What we don't know is if questions of gender were put to her by Business Insider, or if she was asked to choose a subject and this is what she chose.

p.s. I can't believe I just defended the general manager of iStockphoto. I do apologise everyone.  ;)


^^^ Sorry, but that's just utter drivel.
Title: Re: Note from Rebecca Rockafellar
Post by: Microstock Posts on December 08, 2012, 18:54
I didn't know who she was, so i googled her:

[url]http://www.businessinsider.com/difference-between-men-and-women-managers-rebecca-rockafellar-istock-photo-getty-images-2012-11[/url] ([url]http://www.businessinsider.com/difference-between-men-and-women-managers-rebecca-rockafellar-istock-photo-getty-images-2012-11[/url])


Wow! Look at this:


"I was asking some colleagues to help me crystallize what makes me different as a female leader versus some of the male leaders in our organization"

Am I alone in reading that as "All right, underlings, tell me why I'm the most wonderful person in the business".



I think she was just asking if they could see any differences in leadership between her and male leaders which may be because of common gender traits. 


And, sure enough, "a male colleague called out is that I am able to gain the trust of others by just being very visibly confident in my own skills without boasting"

Give that boy a Christmas bonus!

Note the "called out", it wasn't a private chat, apparently, it was a question to a full room.


The answer seems like a valid one, as I personally believe that in general men tend to boast more, need to show how smart they are more than women (I'm a bloke in case anyone was wondering).

She obviously liked the comment which is not a problem and although it seems boastful that she reiterated the answer in this article, the article title is
"An Exec Tells Us 3 Ways Women Leadership Benefits A Company", so mentioning the answer which was called out is relevent to the article. What we don't know is if questions of gender were put to her by Business Insider, or if she was asked to choose a subject and this is what she chose.

p.s. I can't believe I just defended the general manager of iStockphoto. I do apologise everyone.  ;)


^^^ Sorry, but that's just utter drivel.

Lol  ;D
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Jo Ann Snover on December 08, 2012, 18:54
Good leaders benefit companies and I don't much care if it's a space alien if the leadership is effective. It's unfortunate that there is attention to women in prominent positions because they are relatively few in number. Each one becomes a representative of half the human race in a way a useless or wonderful male leader does not. Same with any group that's underrepresented.

I think Ms. Rockafellar is just the wrong person for this job and somehow is expecting to regain trust with a few "I hear you" comments. No talk about the RC system or even adjusting it in light of the pitiful site behavior over the last 3 months. No talk about the delay in payments or ongoing problems with refunds. No talk about...
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: vlad_the_imp on December 08, 2012, 18:55
Quote
The irony is that the post is supposed to be a positive about improvements in communication, yet is made on Friday afternoon.

I had grasped that bit. There are people who are determined to see the bad in anything relating to IS. I was pointing out the error in your thesis.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: lisafx on December 08, 2012, 18:59
I think Ms. Rockafellar is just the wrong person for this job and somehow is expecting to regain trust with a few "I hear you" comments. No talk about the RC system or even adjusting it in light of the pitiful site behavior over the last 3 months. No talk about the delay in payments or ongoing problems with refunds. No talk about...

Totally agree on the conspicuous absence of anything that might generate more immediate revenue for contributors.  Frankly, if my bottom line doesn't improve, I couldn't care less how, when, or if they communicate with me. 

Seems like most of what's wrong with istock is more an example of Getty's policies, rather than simple mismanagement of one individual. 
Title: Re: Note from Rebecca Rockafellar
Post by: gbalex on December 08, 2012, 19:11
why is everybody saying they would be happy with the initial %20 commission?

any other agency would be crucified if they announced they will pay %20, so why be happy if this ridiculous site pays us %20?

I never knew I had this much hatred in me..  >:( >:( >:( >:(

That's kind of my opinion. When they decided to pay less than 20%, it was a wake up call. It made me realize that I was getting ripped off by most of these agencies. I have to thank iStock though. They put me on the path to building a better microstock business for myself.


I am with the actions speak louder than words crowd.  I stopped buying content on IS when they lowered commissions to a level that was not sustainable for independents.  And based on their actions or treatments of the crowned ones I will never go back to uploading to their site.  They have proved over and over again by their actions that they do not value contributors.  The MS companies in general are robber barons... caring only about filling their pockets at the expense of their contributors. We buy what is needed to produce content for them and they rake in the profit leaving us to starve.

Just look at the money Jon has raked in at SS... how many years has it been since he gave us a raise! With price of living adjustments we are making less and less each year.

When employee's at SS are complaining that the venture capitalist are picking people for all key positions I pay notice. And the moment they pull an IS move I will also not be buying or uploading content to them.

Revenues have dropped at IS even for the crowned ones... there is no way in hell that I will be uploading to IS again at 20%.  It is clear that when they screwed us, they screwed themselves more. And it is bizarre that most do not see that we are truly in the driver seat.  What most of these sites have failed to realize is that a significant portion of their buyers are also independent contributors.

I say let them burn in hell, they deserve what is coming to them!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 08, 2012, 19:19
I think Ms. Rockafellar is just the wrong person for this job and somehow is expecting to regain trust with a few "I hear you" comments. No talk about the RC system or even adjusting it in light of the pitiful site behavior over the last 3 months. No talk about the delay in payments or ongoing problems with refunds. No talk about...

That's because she's not actually "in charge" of Istock. She's not talking about the RC system because there's bugg*r all she can do about it. She doesn't have that level of authority. She's the 'General Manager' and her main task is to look internally at Istock and makes sure everyone is doing their job properly __ which quite clearly she is doing pretty badly anyway.

Let me put it like this. When I was on submarines the two people in charge of the boat were the Captain and the Executive Officer (aka "the Jimmy"). The XO's job was to look internally at the crew, ensure the decks were kept clean, fire drills took place, etc, etc. The Captain's job, on the other hand, was to look externally and strategically. Was the boat in the right place, at the right speed/depth and doing the right thing to achieve the mission's objectives? He obviously also needed to consider the threats and opportunities at all times.

RR, as the 'general manager' is basically the XO of Istock so, although you might be thrilled that she's lowered herself to talk to us, there's probably very little she can do about the situation that Istock finds itself in.
Title: Re: Note from Rebecca Rockafellar
Post by: Microstock Posts on December 08, 2012, 20:03
It is clear that when they screwed us, they screwed themselves more.

IS screwing its contributors does seem to have had negative effects for them. But IS are by no means screwed yet.


 And it is bizarre that most do not see that we are truly in the driver seat.  What most of these sites have failed to realize is that a significant portion of their buyers are also independent contributors.

I say let them burn in hell, they deserve what is coming to them!

Most aren't though. It's a very small percentage of contributors who provide most of the content. It's in their hands, but these few have never utilised the power that they have. Arcurs made a stand by creating his own site, but it's not much of a stand really. If those few top dogs had got together and coordinated something, which wouldn't be difficult really, companies like IS could have been long gone and other agencies wouldn't dare to pull the antics that IS did.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: MetaStocker on December 09, 2012, 03:11
With such a leadership like this, IS is destined to hit the rock bottom soon and being relegated as a sub-collection of Thinkstock.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: qwerty on December 09, 2012, 03:16
I just hope all the buyers that have been driven away haven't gone to Thinkstock.


20% for independents
Get rid of Vetta and Agency spamming the search.
Title: Re: Note from Rebecca Rockafellar
Post by: ClaridgeJ on December 09, 2012, 03:24
It is clear that when they screwed us, they screwed themselves more.

IS screwing its contributors does seem to have had negative effects for them. But IS are by no means screwed yet.


 And it is bizarre that most do not see that we are truly in the driver seat.  What most of these sites have failed to realize is that a significant portion of their buyers are also independent contributors.

I say let them burn in hell, they deserve what is coming to them!

Most aren't though. It's a very small percentage of contributors who provide most of the content. It's in their hands, but these few have never utilised the power that they have. Arcurs made a stand by creating his own site, but it's not much of a stand really. If those few top dogs had got together and coordinated something, which wouldn't be difficult really, companies like IS could have been long gone and other agencies wouldn't dare to pull the antics that IS did.

Absoloutely!  had the top guys got together and showed some guts the situation would have been totally differant and other agencies would have got a serious lesson. Thats what happend within the Image-Bank, in 92.

Well the way things have turned out I am sure some of them wished they had done something. The future isnt looking all that bright, is it.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: a1bercik on December 09, 2012, 05:11
Shorter version of RR's speech:

OK, after a year of watching - I, The Boss decided to say something*
1. ...just because people from Getty also read this forum.
2. 'My' message is: to draw a thick red line and listen to people.
3. 'You' are mad (can be) and 'we' are not greedy (hmmm, 'we' have been soooo busy, you know).
4. 'Sustainability' is not the current headline. Now: 'global website scalability + collective reset'
5. People are rude from behind, again, you need collective reset!
6. 'You' always complain, 'we' need constructive conversations.
7. 'We' are not going to talk about 'our' money. This is not 'your' business.
8. When iStock is successful 'we're all' successful - I had to say it just because people from Getty also read this forum.
P.S. I'll take part of the blame. Your Rebecca.

*rather bad example of PR
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 09, 2012, 05:21
Shorter version of RR's speech:

OK, after a year of watching - I, The Boss decided to say something*
1. ...just because people from Getty also read this forum.
2. 'My' message is: to draw a thick red line and listen to people.
3. 'You' are mad (can be) and 'we' are not greedy (hmmm, 'we' have been soooo busy, you know).
4. 'Sustainability' is not the current headline. Now: 'global website scalability + collective reset'
5. People are rude from behind, again, you need collective reset!
6. 'You' always complain, 'we' need constructive conversations.
7. 'We' are not going to talk about 'our' money. This is not 'your' business.
8. When iStock is successful 'we're all' successful - I had to say it just because people from Getty also read this forum.
P.S. I'll take part of the blame. Your Rebecca.

*rather bad example of PR

You've missed the second speech:
1) I promise to try to make the site work to make Gettyimages richer (because that is my job)
2) I promise to try make buyers happy to make Gettyimages richer (because that is my job)
3) I promise to try to bring in more business by advertising to make Gettyimages richer (because that is my job)
4) Thank you, contributors, for alerting me to these things that I might not have noticed without you, I promise action on them.
5) I promise not to do anything "systemic" (i.e. to commission rates) as that might mean letting go of some money, and that is not my job.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 09, 2012, 05:36
I think there's an old idiom that sums this up quite nicely.  We need to speak to the organ grinder not the monkey.

Until whoever is taking the big decisions proves otherwise, I'm convinced they've deliberately made the future of istock unsustainable for non-exclusives.  Some exclusives might still do OK there but it looks like a lot of them are also being hit by the changes.

It's going to be interesting to see what happens in the next few years.  They might be panicking now that istock is losing out so much to SS but unless they deal with the real problems, it's just a turd polishing exercise.  It just seems a matter of time before SS becomes the No.1 microstock site.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 09, 2012, 07:07
I have been reading up on this thread and the IS one with the message from that Rebecca woman. I think her OP is really poor communication. You dont talk like that to really upset people. Its like throwing oil on a fire. The message is even further frustrating the contributors and I find the tone very condescending. Its also a complete hit and miss when she comes back saying she is reading the thread, on her weekend that is. Are you for real, she must be making about 150k a year (correct me if I am wrong) and you are a GM. Your work never stops. Does she think the contributors don't work on a Saturday? What I consider utter fail is first say you have been watching the forum for a year and then you say I have been reading all your complaints and post a summary like its all new to you. What has she been reading for that year then? And the cherry on top is that the summary of the 4 problems misses the biggest frustration of them all, the commission!! I have never seen such amateur management, poor communication and display of completely missing the point by a general manager of any large company. Well the utter fail of BP's Tony "I'd like my life back" Hayward managing the Deep Horizon disaster is a classic. To me it seems Rebecca wants her life back back as well after she got ridden by Getty's/Carlyle's board for making a complete mess of iStockphoto.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 09, 2012, 07:20
I have been reading up on this thread and the IS one with the message from that Rebecca woman. I think her OP is really poor communication. You dont talk like that to really upset people. Its like throwing oil on a fire. The message is even further frustrating the contributors and I find the tone very condescending. Its also a complete hit and miss when she comes back saying she is reading the thread, on her weekend that is. Are you for real, she must be making about 150k a year (correct me if I am wrong) and you are a GM. Your work never stops. Does she think the contributors don't work on a Saturday? What I consider utter fail is first say you have been watching the forum for a year and then you say I have been reading all your complaints and post a summary like its all new to you. What has she been reading for that year then? And the cherry on top is that the summary of the 4 problems misses the biggest frustration of them all, the commission!! I have never seen such amateur management, poor communication and display of completely missing the point by a general manager of any large company. Well the utter fail of BP's Tony "I'd like my life back" Hayward managing the Deep Horizon disaster is a classic. To me it seems Rebecca wants her life back back as well after she got ridden by Getty's/Carlyle's board for making a complete mess of iStockphoto.

Well I guess you will have to make an honest women of her. Can hear wedding bells coming on! ;D
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 09, 2012, 07:40
I have been reading up on this thread and the IS one with the message from that Rebecca woman. I think her OP is really poor communication. You dont talk like that to really upset people. Its like throwing oil on a fire. The message is even further frustrating the contributors and I find the tone very condescending. Its also a complete hit and miss when she comes back saying she is reading the thread, on her weekend that is. Are you for real, she must be making about 150k a year (correct me if I am wrong) and you are a GM. Your work never stops. Does she think the contributors don't work on a Saturday? What I consider utter fail is first say you have been watching the forum for a year and then you say I have been reading all your complaints and post a summary like its all new to you. What has she been reading for that year then? And the cherry on top is that the summary of the 4 problems misses the biggest frustration of them all, the commission!! I have never seen such amateur management, poor communication and display of completely missing the point by a general manager of any large company. Well the utter fail of BP's Tony "I'd like my life back" Hayward managing the Deep Horizon disaster is a classic. To me it seems Rebecca wants her life back back as well after she got ridden by Getty's/Carlyle's board for making a complete mess of iStockphoto.

Well I guess you will have to make an honest women of her. Can hear wedding bells coming on! ;D
I am sorry, but I am completely missing the joke. I'm prolly missing something  ;)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Mantis on December 09, 2012, 08:18
I have been reading up on this thread and the IS one with the message from that Rebecca woman. I think her OP is really poor communication. You dont talk like that to really upset people. Its like throwing oil on a fire. The message is even further frustrating the contributors and I find the tone very condescending. Its also a complete hit and miss when she comes back saying she is reading the thread, on her weekend that is. Are you for real, she must be making about 150k a year (correct me if I am wrong) and you are a GM. Your work never stops. Does she think the contributors don't work on a Saturday? What I consider utter fail is first say you have been watching the forum for a year and then you say I have been reading all your complaints and post a summary like its all new to you. What has she been reading for that year then? And the cherry on top is that the summary of the 4 problems misses the biggest frustration of them all, the commission!! I have never seen such amateur management, poor communication and display of completely missing the point by a general manager of any large company. Well the utter fail of BP's Tony "I'd like my life back" Hayward managing the Deep Horizon disaster is a classic. To me it seems Rebecca wants her life back back as well after she got ridden by Getty's/Carlyle's board for making a complete mess of iStockphoto.

Well I guess you will have to make an honest women of her. Can hear wedding bells coming on! ;D
I am sorry, but I am completely missing the joke. I'm prolly missing something  ;)

It's the malt scotch version of forum posts. :o
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 09, 2012, 10:59
I have been reading up on this thread and the IS one with the message from that Rebecca woman. I think her OP is really poor communication. You dont talk like that to really upset people. Its like throwing oil on a fire. The message is even further frustrating the contributors and I find the tone very condescending. Its also a complete hit and miss when she comes back saying she is reading the thread, on her weekend that is. Are you for real, she must be making about 150k a year (correct me if I am wrong) and you are a GM. Your work never stops. Does she think the contributors don't work on a Saturday? What I consider utter fail is first say you have been watching the forum for a year and then you say I have been reading all your complaints and post a summary like its all new to you. What has she been reading for that year then? And the cherry on top is that the summary of the 4 problems misses the biggest frustration of them all, the commission!! I have never seen such amateur management, poor communication and display of completely missing the point by a general manager of any large company. Well the utter fail of BP's Tony "I'd like my life back" Hayward managing the Deep Horizon disaster is a classic. To me it seems Rebecca wants her life back back as well after she got ridden by Getty's/Carlyle's board for making a complete mess of iStockphoto.

Well I guess you will have to make an honest women of her. Can hear wedding bells coming on! ;D
I am sorry, but I am completely missing the joke. I'm prolly missing something  ;)

It's the malt scotch version of forum posts. :o

Single malt, best in the world. :o
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 09, 2012, 11:12
Some of the MSG people on this list (e.g. Lisa or Sean) may want to chime in on the IStock thread as their names are being taken vain:

Quote from funky-data page 11:
Many things said, If I were you I would listen people like Cobalt, Sjlocke, RapidEye, StanRohrer, Lisafx, Inhauscreative, etc. These people have very serious experience on stock business and they can help you. They won't ask any money. Fixing the site and increasing sales will be satisfactory for these people.

Seems to be putting words in people's mouths by saying they don't want a fairer commission structure just the site fixed ("it's not about the money" ;D).
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 09, 2012, 11:33
Some of the MSG people on this list (e.g. Lisa or Sean) may want to chime in on the IStock thread as their names are being taken vain:

Quote from funky-data page 11:
Many things said, If I were you I would listen people like Cobalt, Sjlocke, RapidEye, StanRohrer, Lisafx, Inhauscreative, etc. These people have very serious experience on stock business and they can help you. They won't ask any money. Fixing the site and increasing sales will be satisfactory for these people.

Seems to be putting words in people's mouths by saying they don't want a fairer commission structure just the site fixed ("it's not about the money" ;D).
By reading your quote I think that poster meant they will offer their advice for free, as in not sending an invoice.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cathyslife on December 09, 2012, 11:59
Does anyone seriously think that poor istock cant figure things out for themselves without contributors help?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: heywoody on December 09, 2012, 12:13
Is it not just possible that IS has come to the realisation that peed off contributors might not be the best thing for their bottom line?  Maybe some of the responses will actually be taken on board?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: jjneff on December 09, 2012, 12:37
I have been  warned and spanked by my friend Lobo so I must calm down. I still see iStock dancing around the real issues here. what if they did this and what effect do you think it woud make if any.

1. We have decided to ditch the RC system and reinstate the canister system. Once you achieve a certain level you will keep it.
    Non-exclusives will stay at 20% rate regardless of canister level.
2. We have adjusted pricing and will be driving traffic to our "Value Collection" instead of ThinkStock, this gives us the ability to
    up sale to our more profitable collections.
3. We have made changes to the ASA and will have no further comment, you are free to accept or drop your exclusive status at
     anytime.
4. Along with these changes we are focusing on site stability and advertising and making collections where we see a need in the
    market.
5. We are going to do a Large Lypse every year and look forward to your ideas and participation!
6. Last but not least, if you are Exclusive we want you to know we value your time and work! Welcome back to Punctum Day!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 09, 2012, 12:45
great post from Juan bringing up his grandfather farm ;D
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 09, 2012, 12:53
great post from Juan bringing up his grandfather farm ;D

Hmmm. There's a treasure-trove of bad puns to be had from Juan's chicken farm post __ and that's no yoke.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 09, 2012, 13:01
Its getting ridiculous. They dont need any help with straightening things out. The Getty people have got tons of experience and have probably forgotten more then anybody else will ever learn.
How difficult can it be?

Just remove this RC nonsense. fix the bugs/glitches, etc. Make it worthwhile for independants to return and ofcourse, take care of the remaining exclusives.

jeez, you dont have to be a brain surgeon for this.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: disorderly on December 09, 2012, 13:03
I have been  warned and spanked by my friend Lobo so I must calm down. I still see iStock dancing around the real issues here. what if they did this and what effect do you think it woud make if any.

For me it would make no difference at all.  Breaking faith with suppliers once means they can and likely will do it again.  Returning to the original agreement isn't nearly enough to get me to start uploading again.  I may be easy, but I'm not cheap.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 09, 2012, 13:04
I think a brain surgeon wouldnt know how to run a stock agency
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 09, 2012, 13:07
great post from Juan bringing up his grandfather farm ;D
I wish Juan and some others wouldn't bang on as though the current best match was the worst thing that had ever happened.
Some of the examples they give have most the showing files being what they actually are, even if they're not showing up 'my' or the people who are posting's files.
I could provide others where the best match shows up search results where most of the results don't even reflect the search term, mostly because of spam, but sometimes because of bad language mapping.

Best match is NOT the main issue.
It's ruined trust in all matters financial. The best match is extremely important, but it's threatening to trump the main issue.
They could easily 'fix' the relatively minor issue currently bugging people (best match currently favouring mostly new files).

Would that make people more happy than then retroactively making up for all the lies and underhand shenanigans, dropping our percentages, clawing back bonuses on certain sales (for exclusives), always clawing back refunds, yet not paying us when we lose money - have they even claimed they'll make up for the loss of the day a couple of weeks ago when they had us all at base rate? Small for individuals, lots for them to keep collectively. Dishonesty about the foreign exchange rates, and sneakily changing the ASAs.

The best match will change, again and again. We won't always like it.

But the constant shafting is a constant downhill road.  >:(

They could very easily change the best match and said, "We gave you what you said you most wanted. Why aren't you happy now?" rather than do anything about the real issues.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cthoman on December 09, 2012, 13:23
Its getting ridiculous. They dont need any help with straightening things out. The Getty people have got tons of experience and have probably forgotten more then anybody else will ever learn.
How difficult can it be?

Just remove this RC nonsense. fix the bugs/glitches, etc. Make it worthwhile for independants to return and ofcourse, take care of the remaining exclusives.

jeez, you dont have to be a brain surgeon for this.

It's tough when you don't actually want to do any of that.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: blamb on December 09, 2012, 14:47
Yeah, pretty much everything they SHOULD do they can't/won't do.  They've boxed themselves in to the current program and the short-term change would be too painful with no guarantee of success.  Ouch.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: RapidEye on December 09, 2012, 15:52
Sue, I completely agree that the issues go far beyond Best Match. But this Best Match is a bona fide slo-mo disaster that could damage iStock seriously in a short time -- not least because of the astounding denial of a problem by TPTB.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: stockastic on December 09, 2012, 16:16
As a former software developer for big companies - I can tell you that questions lke "how hard could it be?" are typically not well received. 

The honest answer is often "very hard and I couldn't possibly explain why, in non-technical terms".  But my guess is that the site is frozen -  due to some grand coporate reorganization that was supposed to happen months ago but stalled out.  The web site is in limbo, the people have been told not to work on it, pending handover to some new group, at some unspecified future time.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 09, 2012, 16:39
Sue, I completely agree that the issues go far beyond Best Match. But this Best Match is a bona fide slo-mo disaster that could damage iStock seriously in a short time -- not least because of the astounding denial of a problem by TPTB.
I'm getting very different results than are being reported there. They're complaining about a lot of new files hogging the top spots. I've just been uploading some photos from Paris, and photos that went into my port yesterday are already down below position 100 ('photos only'), and at the top are an assortment of well-selling files Not the same as downloads, but certainly not giving new files their 'moment in the sun'.

That said, I'm finding apparently spammed results where the 'offending' keywords aren't apparently in the appended keywords, including my own files. How can that happen?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Jo Ann Snover on December 09, 2012, 16:53
As a former software developer for big companies - I can tell you that questions lke "how hard could it be?" are typically not well received. 

The honest answer is often "very hard and I couldn't possibly explain why, in non-technical terms".  But my guess is that the site is frozen -  due to some grand coporate reorganization that was supposed to happen months ago but stalled out.  The web site is in limbo, the people have been told not to work on it, pending handover to some new group, at some unspecified future time.

Do some searches at Thinkstock for things that produce crappy results at iStock. Getty has a working search if it wanted to use it.

And to answer jjneff, I would not return to exclusivity because I don't trust them, but I'd certainly welcome scrapping the RC system and fixing site operations. As an indie, I don't really care where the sales get made - Thinkstock or iStock is the same if the money's right as I can't earn anything more than 20% regardless (assuming there's no RC). The Value Collection would need some new content (but not my whole indie portfolio) before it would make much sense.

Before someone admits that the current search results are hopelessly broken, I have to assume they're all so detached from reality that I should ignore every other word that comes out of their mouths. 
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 09, 2012, 18:02
Its getting ridiculous. They dont need any help with straightening things out. The Getty people have got tons of experience and have probably forgotten more then anybody else will ever learn.
How difficult can it be?

Just remove this RC nonsense. fix the bugs/glitches, etc. Make it worthwhile for independants to return and ofcourse, take care of the remaining exclusives.

jeez, you dont have to be a brain surgeon for this.
Isn't it the Getty people that have made this mess?  Who told istock to get their overall commissions down to 20%, hence bringing in the commission cuts and the RC nonsense?  Who's idea was it to send istock buyers to Thinkstock?  Whose idea was it to keep raising prices, even when it was obvious that buyers couldn't take any more?  Haven't they reduced the istock workforce and then sat back and watched as things have become worse and worse.

To fix the problems, I think those responsible for this mess have to be replaced by people that can do the job properly.  Perhaps that might include the person that's been in charge of istock for over a year now and has just started the thread in the istock forum?  There might be an excuse that Getty/istock was being sold and nothing could be done during that time but I don't believe that all the horrendous problems problems with istock can be fixed without changing the big decision makers that have caused the current problems.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 09, 2012, 18:12

To fix the problems, I think those responsible for this mess have to be replaced by people that can do the job properly.  Perhaps that might include the person that's been in charge of istock for over a year now and has just started the thread in the istock forum?  There might be an excuse that Getty/istock was being sold and nothing could be done during that time but I don't believe that all the horrendous problems problems with istock can be fixed without changing the big decision makers that have caused the current problems.

Has such as RR got any power at all?
Can she actually make the changes are may help to reassure the contributor community?
Has she said even one thing to try to defend the company from accusations of being 'greedy', which she herself has observed?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 09, 2012, 18:16
[OT] I'm looking forward to reading the December sales thread. They're claming 42,876 extra downloads over their 'expectations', although they have made their expections non-transparent, as it's not 'extra downloads over the same period last year', but
"*"Extra files" determined by aggregating the total number of downloads over the campaign period which ranges from November 19 to December 13 and comparing this data to the total number of downloads that we expect to generate during this timeframe which is based on results from a similar period of time in the previous year; any incremental downloads beyond the expected downloads for this period will constitute an extra file.
That could mean anything. Their target could be based on the worst four weeks last year (that would be a similar period of time).

It's all smoke and mirrors.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 09, 2012, 18:20

To fix the problems, I think those responsible for this mess have to be replaced by people that can do the job properly.  Perhaps that might include the person that's been in charge of istock for over a year now and has just started the thread in the istock forum?  There might be an excuse that Getty/istock was being sold and nothing could be done during that time but I don't believe that all the horrendous problems problems with istock can be fixed without changing the big decision makers that have caused the current problems.

Has such as RR got any power at all?
Can she actually make the changes are may help to reassure the contributor community?
Has she said even one thing to try to defend the company from accusations of being 'greedy', which she herself has observed?

No, no and no. She's a waste of space as far as we're concerned.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: markrhiggins on December 09, 2012, 18:21
RESET REQUIRED. Bring back old commission rate equal reset starting point. Answer questions rather than lecture equal reset number two.

IS is a second tier agency with high prices and poor contributor loyalty. It is a struggling off-shoot of Getty and is somewhere lost between macro and microstock with confusing searches and buying choices. It lacks the freshness of new content other agencies have with a slower content growth and less variety of contributors. It prone to image fraud with a high level of been effectively given away and no commission to file owners.


Sorry if you do not believe this is 100% correct.  just wait 12 months and then look.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: markrhiggins on December 09, 2012, 18:31
Hmm just thinking. IS is already second tier for most indies. Take out exclusives and PP and it is a very poor picture for the agency and perhaps worse for contributors sliding to 15% commission rate. I will not take pics down yet but it is not worth the trouble of uploading new images for very little commission if they even could be found. New images from from indies equals best match search death.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Mantis on December 09, 2012, 18:35
The reality is....why did she make that post?

1. Are they seeing a defect rate that is killing sales?
2. Is she trying to appease contributors for a "bit" longer to string us along long enough to pay off those venture capitalists?
3. Is she trying to deflect "communication" from "commission"?
4. ADD YOUR OWN SPECULATION HERE.......
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 09, 2012, 18:57
Yeah, pretty much everything they SHOULD do they can't/won't do.  They've boxed themselves in to the current program and the short-term change would be too painful with no guarantee of success.  Ouch.

Yep. Nothing of any significance is going to happen because of RR's thread. If I were a betting man, which I am come to think of it, then I'd just expect IS to continue to slowly decline as time goes on.

It's strange how there's a sort of paralysis against taking meaningful action, within an overly-large organisation, despite how obvious and necessary it might seem to casual observers.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: emblem on December 09, 2012, 19:13
I think its painfully obvious Getty has some grand plan for istock. Regardless of all the anger and speculation we'll just have to be patient to see what is is....shouldn't be too long I would think...
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Freedom on December 09, 2012, 19:22
The reality is....why did she make that post?

1. Are they seeing a defect rate that is killing sales?
2. Is she trying to appease contributors for a "bit" longer to string us along long enough to pay off those venture capitalists?
3. Is she trying to deflect "communication" from "commission"?
4. ADD YOUR OWN SPECULATION HERE.......

Why? My speculation is she got the instruction from Carlyle and Klein to test the water. It could be someone who got the attention of the power that be. She said herself that her role is limited, many things on contributors wishlist are beyond her power. Now she has got the Pandora's box open, it is interesting to see the next. To be fair to her, she was not the one who started the RC and decline.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Monkeyman on December 09, 2012, 19:25
I can't imagine they plan to close the site like many people seem to fear. Why get rid of such a strong brand? And why start adding different payments methods etc. if they plan to close it.

I'm trying to stay positive. Whatever they plan for the future it can only get better. :P
I like that they're offering new ways to pay, and I'm hoping for an improved zoom function. And I've noticed iStock ads every here and there on Graphic Design sites.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 09, 2012, 19:49
naiveness among contributor community is at laughable levels  ;D

they have no intention to do anything you wish them to do and that woman tells it very clearly in her posts..

I have no respect for her and/or any other people running that company who are making a fool of us.. and most of the contributors fell into the trap by believing they have good intentions now  :D

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gbalex on December 09, 2012, 20:02
They should just set istock free.

Give it back to Bruce or find somebody from the community and come to a sensible agreement. They can then have a licensing agreement for the exclusive content and cherry pick whatever they want for their luxury brands that they can micromanage to their hearts content. Getty is the Hermes of the stock industry, they have the upper market locked in very well, where you can go wheeling and dealing for multimillion dollar contracts with large cooperations. Nothing wrong with that business model.

But istock doesn't fit in there.

They need a licensing agreement similar to the one  they have with flickr.

Istock can then go back to growing organically and becoming the marketplace of the industry.

Well. at least that scenario would give us a future. Sort of like Steve Jobs saved Apple when he came back in after John Scully nearly destroyed it. And look were Apple is now, even without him.

I don't see anyone from Getty having the necessary skills and vision to replace Bruce.

They have owned the place for 6 years and still don't get it.

Give it back to Bruce?  yeah right, he was the one that put us there from the very start, by selling it, knowing full well the Getty track history after take-overs.

Youre 100% right though, Getty has the upper end well and truly and IS as you say dont fit in there.

I completely agree, Bruce threw us under the bus for his own gain!
Title: Re: Note from Rebecca Rockafellar
Post by: gbalex on December 09, 2012, 20:21
It is clear that when they screwed us, they screwed themselves more.

IS screwing its contributors does seem to have had negative effects for them. But IS are by no means screwed yet.


 And it is bizarre that most do not see that we are truly in the driver seat.  What most of these sites have failed to realize is that a significant portion of their buyers are also independent contributors.

I say let them burn in hell, they deserve what is coming to them!

Most aren't though. It's a very small percentage of contributors who provide most of the content. It's in their hands, but these few have never utilised the power that they have. Arcurs made a stand by creating his own site, but it's not much of a stand really. If those few top dogs had got together and coordinated something, which wouldn't be difficult really, companies like IS could have been long gone and other agencies wouldn't dare to pull the antics that IS did.

Absoloutely!  had the top guys got together and showed some guts the situation would have been totally differant and other agencies would have got a serious lesson. Thats what happend within the Image-Bank, in 92.

Well the way things have turned out I am sure some of them wished they had done something. The future isnt looking all that bright, is it.

IS failed to consider is the backlash from image buyers who are also part time non exclusive and low volume exclusive submitters. Take a good look at Alexa traffic numbers. They droped steadily after they made the RC announcement and in turn SS's numbers rose steadily. IS failed to take into account how many of us actually work in industries that buy images in volume.

I know that I have steered a good deal of business to other sites and my friends and business associates have as well.

Volume submitters like Yuri do not generally buy images in volume, they are too busy producing images!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: wolfman on December 09, 2012, 23:39
[OT] I'm looking forward to reading the December sales thread. They're claming 42,876 extra downloads over their 'expectations', although they have made their expections non-transparent, as it's not 'extra downloads over the same period last year', but
"*"Extra files" determined by aggregating the total number of downloads over the campaign period which ranges from November 19 to December 13 and comparing this data to the total number of downloads that we expect to generate during this timeframe which is based on results from a similar period of time in the previous year; any incremental downloads beyond the expected downloads for this period will constitute an extra file.
That could mean anything. Their target could be based on the worst four weeks last year (that would be a similar period of time).

It's all smoke and mirrors.

My thoughts exactly Sue.

There's no way they'd admit they didn't hit their target even if they only sold 50,000 in the period they'd still somehow hit their target through shady accounting - because there was no transparency.
Someone needs to audit that 5h1t.

So moving some numbers around they can hit any target, and I'll guarantee it's nowhere near last year's sales - just looking at the traffic it has to be impossible, hence their new term, 'expectations'

You'll notice there's never any mention of beating previous sales totals anymore - it's all expectations.

Well I know what I expect.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 10, 2012, 01:08
In any case. Consider this!  does Getty really need IS nowdays?  with billions of mirrored images into TS, with E+ and Vettas incorporated in the Getty search mechanism? and thats just the beginning.
So why should they need IS? I cant find one single legit reason why they should need a brand name called IS?

If IS should fail, it will cast a long black shadow over this entire industry and IMO, there are agencies which are much worse.
IS, is still a good source of income.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 10, 2012, 01:46
most of the contributors fell into the trap by believing they have good intentions now  :D
I don't see any sign of that. Almost all the posts in that thread seem to be heavily laced with scepticism. Giving a civil response to a question isn't the same as believing in good intentions.

As for why she posted, I'd run with the idea that the Carlyle group, having discovered what they have bought, want to try to undo some of the damage to the brand that H&F and Getty inflicted on it. It's significant that Rebecca admitted that "some" contributors think istock is incompetent, uncaring and greedy. I can almost hear the Chairman telling her "we've got to change that perception, Rebecca, it's bad for business. Win back their confidence and it will help stop the hemorrhaging on the bottom line".

So the whole thing is probably just a PR exercise. My guess is that the response has been exactly as expected. If there are any surprises in it, it will probably only be that so many diamonds and even black diamonds are openly talking about quitting exclusivity. That one may have caught them off balance, I doubt if anything else has.

ClaridgeJ - one reason they might want it is that it is still a cash cow.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 10, 2012, 02:00
most of the contributors fell into the trap by believing they have good intentions now  :D
I don't see any sign of that. Almost all the posts in that thread seem to be heavily laced with scepticism. Giving a civil response to a question isn't the same as believing in good intentions.

As for why she posted, I'd run with the idea that the Carlyle group, having discovered what they have bought, want to try to undo some of the damage to the brand that H&F and Getty inflicted on it. It's significant that Rebecca admitted that "some" contributors think istock is incompetent, uncaring and greedy. I can almost hear the Chairman telling her "we've got to change that perception, Rebecca, it's bad for business. Win back their confidence and it will help stop the hemorrhaging on the bottom line".

So the whole thing is probably just a PR exercise. My guess is that the response has been exactly as expected. If there are any surprises in it, it will probably only be that so many diamonds and even black diamonds are openly talking about quitting exclusivity. That one may have caught them off balance, I doubt if anything else has.

ClaridgeJ - one reason they might want it is that it is still a cash cow.

Yes its a cash cow! as I said, still a good source of income. Dont know about you Paul but Im having a great month right now.
best. :)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 10, 2012, 02:50
It's fairly lousy for me, Christian. I've made more than three times as much at SS this month as at IS. Right now, DT and IS are neck-and-neck.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 10, 2012, 03:11
most of the contributors fell into the trap by believing they have good intentions now  :D
I don't see any sign of that. Almost all the posts in that thread seem to be heavily laced with scepticism. Giving a civil response to a question isn't the same as believing in good intentions.

As for why she posted, I'd run with the idea that the Carlyle group, having discovered what they have bought, want to try to undo some of the damage to the brand that H&F and Getty inflicted on it. It's significant that Rebecca admitted that "some" contributors think istock is incompetent, uncaring and greedy. I can almost hear the Chairman telling her "we've got to change that perception, Rebecca, it's bad for business. Win back their confidence and it will help stop the hemorrhaging on the bottom line".

So the whole thing is probably just a PR exercise. My guess is that the response has been exactly as expected. If there are any surprises in it, it will probably only be that so many diamonds and even black diamonds are openly talking about quitting exclusivity. That one may have caught them off balance, I doubt if anything else has.

ClaridgeJ - one reason they might want it is that it is still a cash cow.

Yes its a cash cow! as I said, still a good source of income. Dont know about you Paul but Im having a great month right now.
best. :)

Yes SS is still delivering and DT is constanly on the rise, level with IS actually. In my books FT is the dissapointing one. Ever since their change some 6 months back its downhill.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 10, 2012, 04:06
....To be fair to her, she was not the one who started the RC and decline.
But she has been the boss for over a year, wouldn't anyone capable of making positive changes start doing something much sooner than this?  Do you think istock is better now than a year ago?  And from her comments in the forum, she has very little understanding of the problems most of us see with the site.  She has already told us she can't do much about the big things that have ruined istock for many of us, like the commission cuts below 20% and the RC levels, that obviously should of been lowered a lot when many of their buyers were sent to Thinkstock.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Freedom on December 10, 2012, 04:15
....To be fair to her, she was not the one who started the RC and decline.
But she has been the boss for over a year, wouldn't anyone capable of making positive changes start doing something much sooner than this?  Do you think istock is better now than a year ago?  And from her comments in the forum, she has very little understanding of the problems most of us see with the site.  She has already told us she can't do much about the big things that have ruined istock for many of us, like the commission cuts below 20% and the RC levels, that obviously should of been lowered a lot when many of their buyers were sent to Thinkstock.

I am not defending her, but as many have pointed out, when Getty was going through the due diligence of an acquisition, as well as a possible IPO if I remember correctly, the board may not be able to provide a clear direction to her. Clearly she did not come to the forum to open her heart because her conscience suddenly awoke. It is most likely a boss wanted her to do this for some reason. Why? Your guess is as good as mine.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gbalex on December 10, 2012, 04:41
most of the contributors fell into the trap by believing they have good intentions now  :D
I don't see any sign of that. Almost all the posts in that thread seem to be heavily laced with scepticism. Giving a civil response to a question isn't the same as believing in good intentions.

As for why she posted, I'd run with the idea that the Carlyle group, having discovered what they have bought, want to try to undo some of the damage to the brand that H&F and Getty inflicted on it. It's significant that Rebecca admitted that "some" contributors think istock is incompetent, uncaring and greedy. I can almost hear the Chairman telling her "we've got to change that perception, Rebecca, it's bad for business. Win back their confidence and it will help stop the hemorrhaging on the bottom line".

So the whole thing is probably just a PR exercise. My guess is that the response has been exactly as expected. If there are any surprises in it, it will probably only be that so many diamonds and even black diamonds are openly talking about quitting exclusivity. That one may have caught them off balance, I doubt if anything else has.

ClaridgeJ - one reason they might want it is that it is still a cash cow.

Looks like damage control and attemps @ perception management.  I knew it could not be a great Nov/Dec when several of my black diamond mates started to refer to IS as ISuck.

Could be that they shuffled sales down to the 20% or lower royalty crowd during prime income season for many exclusives.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 10, 2012, 04:49
They haven't shuffled in my direction, anyway, and I'm sub-20%
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 10, 2012, 04:55
....To be fair to her, she was not the one who started the RC and decline.
But she has been the boss for over a year, wouldn't anyone capable of making positive changes start doing something much sooner than this?  Do you think istock is better now than a year ago?  And from her comments in the forum, she has very little understanding of the problems most of us see with the site.  She has already told us she can't do much about the big things that have ruined istock for many of us, like the commission cuts below 20% and the RC levels, that obviously should of been lowered a lot when many of their buyers were sent to Thinkstock.
Exactly. Thats why I think its a fail. She should have come prepared to the forum, she had been watching it for a year. Thats why I think she has no clue how to manage this situation.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 10, 2012, 07:40
It's significant that Rebecca admitted that "some" contributors think istock is incompetent, uncaring and greedy. I can almost hear the Chairman telling her "we've got to change that perception, Rebecca, it's bad for business. Win back their confidence and it will help stop the hemorrhaging on the bottom line".

The problem is there is nothing they can do to change that perception.. They will remain incompetent, uncaring and greedy for as long as the contributor royalties stay at current levels..

Already paying the worst commissions "by far" before the changes, they made it even worse than the worst..

How can a company reverse that kind of screw up?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cobalt on December 10, 2012, 08:11
I´m wondering if part of the problem is that all the getty employees don´t have portfolios themselves.

Even if you have a small portfolio, you become much more invested in the success of the site, it stops being "just a job".

I doubt that a "search fairy" with her own portfolio would ever have allowed best match to deteriorate to the state it is in. You are simply more connected to your job if you are truly involved.

Same goes for Rebecca and the others.

The old istock had a lot of people, and certainly the executives, that had portfolios so they would always be "in tune" with the site.

istock had a culture with a strong entrepreneurial flair, with very dedicated passionate people that live and breathe the site.

I really don´t think people who approach their job from a distance, or one day work on this getty agency, the next day on another one can ever have the passion that drives excellence. The emotional connection just isn´t there.

They probably don´t have friends or family with portfolios either, so their work does not influence the monthly income of their friends.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 10, 2012, 08:12
The problem is there is nothing they can do to change that perception.. They will remain incompetent, uncaring and greedy for as long as the contributor royalties stay at current levels..

Already paying to worst commissions "by far" before the changes, they made it even worse than the worst..

How can a company reverse that kind of screw up?

This is spot on. There's a whole industry that likes to pretend communication is the key to building the kind of loyalty IStock used to have, and Rebecca is part of that side of things.

I don't care how you tell me you are taking an 80%+ cut, I am still going to hate you for it. In fact I would probably respect you more for not patronizing me by polishing that particular turd.

There's no way she will be able to accept that communication isn't the problem here. Her chosen field is based on the idea that you can solve these problems by marketing the message differently. And it is in her interest to sell that idea up the chain. That is the only thing she can do anything about. To admit otherwise would make her role redundant.


Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 10, 2012, 08:15
I´m wandering if part of the problem is that all the getty employees don´t have portfolios themselves.

Even if you have a small portfolio, you become much more invested in the success of the site, it stops being "just a job".

I doubt that a "search fairy" with her own portfolio would ever have allowed best match to deteriorate to the state it is in. You are simply more connected to your job if you are truly involved.

Same goes for Rebecca and the others.

The old istock had a lot of people, and certainly the executives, that had portfolios so they would always be "in tune" with the site.
Good obeservation. Most stock sites were founded by photographers or designers or at least by people with some passion or somewhat related to imagery. After two take overs by investment companies and having lost and replaced loads of people in management, they probably also lost connection with creating images and the mechanics of a commercial portfolio.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 10, 2012, 08:24
Yes, excellent observations Cobalt.

Someone recently posted on the difference in management style from people who have worked their way up through the ranks and have understood the issues and difficulties at every level of an organisation.  Their breadth of understanding and empathy makes them far better managers than those 'new brooms that sweep clean' who enter a company at a senior level with no understanding of the way things connect before they start pulling apart the critical 'glue' that holds things together and makes them work.

One of those historical errors that just keeps repeating itself over and over, and seemingly everywhere.  I doubt it will ever change, sadly.  'Those who fail to learn from history are doomed to repeat it' and all that...

I remember learning at university that the number one most common problem in all hierarchical organisations is the inability of those at the top to actually listen to the people at lower levels.  Communication flows downwards very easily, but all the routes upwards are blocked.  As soon as I heard that, I realised that indeed that HAD been the major problem in a lot of companies I'd worked for.  Such a shame that this still continues... it's all just wasted opportunity.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cobalt on December 10, 2012, 08:31
It´s not just about understanding how much work goes into image production.

By using the site themselves they become quality controlers for the upload process, ease of use of the lightboxing system, they do test searches with keywords relevant for their files, they get annoyed when they realize how many copycats there are and that showing visible downloads is hurting their sales etc..etc...

Hospitals are run by people who are doctors who work their way up the ladder, IT companies are run by IT people, Biochemical cooperations by Chemists or Biochemists. They might have additional high ranking team members for accouting and legal stuff, but the vision of the company comes from people who truly understand what the company is about. How else will they spot trends and innovate.

Does Getty even have a history of innovating? From what I understand they are just 10 years older then istock, where founded with the money of a billionaire and just keep buying innovative companies. If I look at their Alexa traffic, it is essentially flat (compared to istock).

http://www.flickr.com/photos/jasminawad/8261426272/#in/photostream (http://www.flickr.com/photos/jasminawad/8261426272/#in/photostream)

Obviously their traffic is lower in volume because they are a luxury site. So they are still making a lot of money inspite of the lower volume. But I don´t find it encouraging that the site itself has not been able to attract more customers, or at least more customers who fill their project needs with material from getty. Obviously if the traffic is flat but they doubled their prices, they would have still increased revenue. But somehow I would still expect the site traffic itself to grow if they were expanding aggressively.

They also had to be taken of the stock market and were sold several times, every time increasing their load of debt.

Maybe the news and editorial sector is where they have brilliant, industry leading innovation??

Anyway, I am sure if their team had portfolios, no matter how small, the site would be in a completly different shape.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 10, 2012, 09:09
I´m wondering if part of the problem is that all the getty employees don´t have portfolios themselves.

Even if you have a small portfolio, you become much more invested in the success of the site, it stops being "just a job".

I doubt that a "search fairy" with her own portfolio would ever have allowed best match to deteriorate to the state it is in. You are simply more connected to your job if you are truly involved.

Same goes for Rebecca and the others.

The old istock had a lot of people, and certainly the executives, that had portfolios so they would always be "in tune" with the site.

istock had a culture with a strong entrepreneurial flair, with very dedicated passionate people that live and breathe the site.

I really don´t think people who approach their job from a distance, or one day work on this getty agency, the next day on another one can ever have the passion that drives excellence. The emotional connection just isn´t there.

They probably don´t have friends or family with portfolios either, so their work does not influence the monthly income of their friends.

I was kind of thinking the same but then again lots of employees with own ports, this and that could lend itself to a bit of skullduggery, not saying it would but could?
Its surely no coincidence that the most successful trad-agencies were actually launced and started by creatives even photographers in fact. They sort of knew the game from a creative point and that creatives in any form need an income.

Most if not all owners of micro agencies are computer and software/programming geeks that stumbles over an idea, thats all. There is absoloutely no fundamental business knowledge there but with time they buy themselves expertice, pay big money for know-how, technology and expertice.
Never forget John-Paul Gettys famous words " I dont know a * thing about geology, just kept drilling and bought the best expers there was.
The internet is also a paradise for these guys, they can do whatever they want change sorts for short term profits, change this, that, kill off almost anbodys ports, etc, just by the flick of a switch. Brillant!  never had it so good.



Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cobalt on December 10, 2012, 09:19
He may have said that, but I am pretty sure he taught himself enough to be able to choose the right people for the job.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 10, 2012, 09:45
I´m wondering if part of the problem is that all the getty employees don´t have portfolios themselves.

Even if you have a small portfolio, you become much more invested in the success of the site, it stops being "just a job".

I doubt that a "search fairy" with her own portfolio would ever have allowed best match to deteriorate to the state it is in. You are simply more connected to your job if you are truly involved.

Same goes for Rebecca and the others.


Same goes for Lobo. Bet he wouldn't be as quick to ban the dissenters who wouldn't let it 'just blow over' if his income had been cut.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 10, 2012, 11:13
"I'm taking heart in all this.  The truth has come down in the form of an avalanche and this has become an old fashioned intervention.  I truly believe that we will look back at this moment as the tipping point, either for the better or for the worse.  Things will never be the same after this and the potential for good is as strong as the potential for bad. "

This post made me want to laugh and cry at the same time. Poor guy, he's going to be soooo disappointed.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 10, 2012, 11:15
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145 (http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145)
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 10, 2012, 11:27
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url])
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)


thats why Rebecca is lying when saying iStock is doing well, its impossible, its Sean its Manuel its António its everybody, the overall cannot be higher
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 10, 2012, 11:34
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url])
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)


thats why Rebecca is lying when saying iStock is doing well, its impossible, its Sean its Manuel its António its everybody, the overall cannot be higher

Well they are paying out a lot less in commissions to IStock contributors, and also dumping stuff from other collections on the site. Also the search algorithm could be set up to spread sales in a way to minimize sales to people on higher levels for the year or those about to hit targets, meaning all the people who sell regularly are seeing falls while some new guys are seeing more sales, but they are spread so thinly everyone is unhappy.
All I am saying is that they could be doing just fine, by screwing us as much as possible.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: hiddenstock on December 10, 2012, 11:42
(http://dilbert.com/dyn/str_strip/000000000/00000000/0000000/000000/10000/8000/200/18254/18254.strip.zoom.gif)
I really wanted to post this on iStock
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Jo Ann Snover on December 10, 2012, 11:45
There was a massive new ingestion of Getty Agency images over the last few days and the first page (200) of searches supposedly by Best Match are larded with those. Clearly new images and Getty transfers - or both - are currently considered "best" to the exclusion of just about anything else but a pink flame
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: vlad_the_imp on December 10, 2012, 11:49
I haven't seen so many contributors all voicing the same anger at once, at least not in the IS forums. They should just take the company over. ( and don't ask me for details of how that might happen)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cmannphoto on December 10, 2012, 11:50
There was a massive new ingestion of Getty Agency images over the last few days and the first page (200) of searches supposedly by Best Match are larded with those. Clearly new images and Getty transfers - or both - are currently considered "best" to the exclusion of just about anything else but a pink flame

yep over 3200 Vetta illustrations from CSA_Images in 2 days last week
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Equus on December 10, 2012, 12:04
IS is OVER for most contributors.

It's time to stop looking back, and move on.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 10, 2012, 12:07
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url])
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)


'Its frightening, terrible is the word but you know what, without mentioning any names, I can see a few other agencies during 2013, who also have become too big for their boots,  go exactly the same way. Once they start thinking they are irreplacable the downslide starts. In fact its already started in a small way.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 10, 2012, 12:12
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url])
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)


thats why Rebecca is lying when saying iStock is doing well, its impossible, its Sean its Manuel its António its everybody, the overall cannot be higher


If you read what she said carefully I think you will find that a claim that it was doing well was stunningly absent. She said "any rumors of iStock's impending demise are incorrect.  We are still, by far, the number 1 microstock site revenue-wise".

It would be a surprise if that wasn't still true. Shutterstock had $120million in revenue last year whereas KT in 2010 was boasting about $1.7million a week being paid out to contributors = $85million a year and if that was 25% of the take, iStock would have been turning over about $350million a year = nearly three times what Shutterstock did last year.

If iStock revenues have fallen 50% over the last two years, it would probably have around $200million this year, which is still "number one, revenue-wise" even though it is an awful performance.

Next year might be a different story.

And you can see why they might be panicking.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 10, 2012, 12:19
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url])
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)


thats why Rebecca is lying when saying iStock is doing well, its impossible, its Sean its Manuel its António its everybody, the overall cannot be higher


If you read what she said carefully I think you will find that a claim that it was doing well was stunningly absent. She said "any rumors of iStock's impending demise are incorrect.  We are still, by far, the number 1 microstock site revenue-wise".

It would be a surprise if that wasn't still true. Shutterstock had $120million in revenue last year whereas KT in 2010 was boasting about $1.7million a week being paid out to contributors = $85million a year and if that was 25% of the take, iStock would have been turning over about $350million a year = nearly three times what Shutterstock did last year.

If iStock revenues have fallen 50% over the last two years, it would probably have around $200million this year, which is still "number one, revenue-wise" even though it is an awful performance.

Next year might be a different story.

And you can see why they might be panicking.


exactly, well put BT, which means they aren't doing well, they are decreasing even if it still number 1, they are actually doing very bad, I would say that because the important is really tomorrow
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Equus on December 10, 2012, 12:33
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url])
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)


thats why Rebecca is lying when saying iStock is doing well, its impossible, its Sean its Manuel its António its everybody, the overall cannot be higher


If you read what she said carefully I think you will find that a claim that it was doing well was stunningly absent. She said "any rumors of iStock's impending demise are incorrect.  We are still, by far, the number 1 microstock site revenue-wise".

It would be a surprise if that wasn't still true. Shutterstock had $120million in revenue last year whereas KT in 2010 was boasting about $1.7million a week being paid out to contributors = $85million a year and if that was 25% of the take, iStock would have been turning over about $350million a year = nearly three times what Shutterstock did last year.

If iStock revenues have fallen 50% over the last two years, it would probably have around $200million this year, which is still "number one, revenue-wise" even though it is an awful performance.

Next year might be a different story.

And you can see why they might be panicking.


IS may have overdone the price rises, but the other sites are leaving a lot of money on the table.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: aspp on December 10, 2012, 12:42
Same goes for Lobo. Bet he wouldn't be as quick to ban the dissenters who wouldn't let it 'just blow over' if his income had been cut.

She could signal their fresh start to communications by inviting the banned back on board and refreshing the moderation team. Maybe bringing to the front some people with a different style and approach.

It was much better there when more of the contributing Admins and Inspectors were involved at the forum. They messed up when they tried to kill the community side of things.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: aspp on December 10, 2012, 12:43
This is all pipe dreams of course. Nothing significant is going to change. Even if they call it change and paint a smile on it.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: click_click on December 10, 2012, 12:44
As a former software developer for big companies - I can tell you that questions lke "how hard could it be?" are typically not well received. 

The honest answer is often "very hard and I couldn't possibly explain why, in non-technical terms".  ...

It's not about the question how hard can it be to fix the broken site.

It's about whether they finally accept the fact that the original platform is bound to cause issues as we all can see now.

Don't you agree that if IS invested $30,000,000 some really capable company could actually design a functioning web site? They would recoup that money within months of increasing revenue because buyers would come back...

P.S. In fact who the heck designed Getty Images? Maybe those programmers would be able to provide a starting point...
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 10, 2012, 12:51
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url])
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)
Holy crap, thats freakin ridiculous. I am shocked to see the  downward trend that steep
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 10, 2012, 12:55
Same goes for Lobo. Bet he wouldn't be as quick to ban the dissenters who wouldn't let it 'just blow over' if his income had been cut.

She could signal their fresh start to communications by inviting the banned back on board and refreshing the moderation team. Maybe bringing to the front some people with a different style and approach.

It was much better there when more of the contributing Admins and Inspectors were involved at the forum. They messed up when they tried to kill the community side of things.
It was very significant when former forum moderator and contributor Rob Sylvan left iStock. Probably, he had some inside knowledge about their planned shenanigans.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: aspp on December 10, 2012, 13:02
We cannot make any assumptions or draw any definite conclusions about Rob's leaving.

All we know is that he was not replaced by someone with a similarly friendly and warm approach to people.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 10, 2012, 13:16
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url])
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)
Holy crap, thats freakin ridiculous. I am shocked to see the  downward trend that steep


Me too.  So sorry Sean.  I'm really stunned that someone with such a high-quality and high-profile port should see such huge drops.  Really atonishing.  :o   >:(
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 10, 2012, 13:18
Futile! no matter what we say or wish. Our voices wont be heard.  Wont even be read. Their 100% top priority are all their exclusives. Thats their life-blood and frankly quite rightly so.

As independants we keep uploading to a heap of agencies who gradually cut our percentages in the same sly way, the IS exclusive gets cut by only one agency.

Really, whats the differance?


Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 10, 2012, 13:22
Futile! no matter what we say or wish. Our voices wont be heard.  Wont even be read. Their 100% top priority are all their exclusives. Thats their life-blood and frankly quite rightly so.
Sean's sales graph and many posts on RR's thread and the Oct and Nov sales threads would suggest that many/most exclusives are suffering just as much - indeed many have seen slumps so deep they're assuming iStock wants rid of 'expensive' exclusives.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: dhanford on December 10, 2012, 13:31
What information are we to share with iStock that they don't already know?  We each only hold a piece of information through what happens in our portfolios.  iStock has access to every bit of information to make informed decisions in regard to this company, they own it.  The thread initiated by Rebecca is senseless.  Why was it even started?  Why?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: blamb on December 10, 2012, 13:32
There was a massive new ingestion of Getty Agency images over the last few days and the first page (200) of searches supposedly by Best Match are larded with those. Clearly new images and Getty transfers - or both - are currently considered "best" to the exclusion of just about anything else but a pink flame

So when they say the best match is right where it should be, they're not kidding.  If, as an individual, if someone asked you to 'reset the conversation' while simultaneously taking actions to hurt you ... isn't that a bit psychotic?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 10, 2012, 13:48
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url])
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)


I read the situation for Istock to be really, really serious. Sean's sales have halved over the last two years, so have yours, mine and lots of others too. Pretty much anyone, it would seem, who haven't increased their portfolio massively (like 2-3X) over that period. Until Sean published his graph I had no idea that things were quite this bad.

It might sound crazy but at the current rate of decline ... in a further two years from now ... Istock's sales would actually be zero, or at least close enough for it not to matter. If you draw a trend-line on Sean's graph, following the decline from Nov 2010, it actually hits the x-axis in about 15 months from now.

Prices have already been hiked to the maximum, possibly even beyond what most customers will bear, so no relief is to be found there. All this when the contributors themselves are spitting blood on the forums and threatening to ditch their crowns, if they haven't already done so.

It could hardly be more serious for Istock. Unless they do something drastic and fast they could be effectively out of the microstock game in little more than two years. I really don't see what other conclusions could possibly be drawn from such a massive and sustained decline in sales in so short a period. Istock's position is quite literally unsustainable.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 10, 2012, 13:50
As a former software developer for big companies - I can tell you that questions lke "how hard could it be?" are typically not well received. 

The honest answer is often "very hard and I couldn't possibly explain why, in non-technical terms".  ...

It's not about the question how hard can it be to fix the broken site.

It's about whether they finally accept the fact that the original platform is bound to cause issues as we all can see now.

Don't you agree that if IS invested $30,000,000 some really capable company could actually design a functioning web site? They would recoup that money within months of increasing revenue because buyers would come back...

P.S. In fact who the heck designed Getty Images? Maybe those programmers would be able to provide a starting point...

That's what I was thinking too. The GI site seems to be fairly well designed, stable and performs well. I've never seen any issues after they make a change to it and I've never seen anything on forums about site problems.

This is also why I think it would make sense for them to just dump the entire IS platform and either use GI as the backend technology or move IS content as collections to GI. Only one platform to maintain, more stable and an IT team who seems to know how to run projects. Plus one platform would probably lower costs for hardware, software licensing, hosting, maintenance, and labor. And they wouldn't need to create integration connectors to move content around from different systems.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 10, 2012, 14:13
In case anybody missed it, Sean Locke's sales chart is a devastating comment on what has been happening at iStock
[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&messageid=6796145[/url])
(and, in case anybody doesn't know, Sean is one of the biggest half-dozen superstars that iStock has, with a volume of sales that is statistically meaningful)


I read the situation for Istock to be really, really serious. Sean's sales have halved over the last two years, so have yours, mine and lots of others too. Pretty much anyone, it would seem, who haven't increased their portfolio massively (like 2-3X) over that period. Until Sean published his graph I had no idea that things were quite this bad.

It might sound crazy but at the current rate of decline ... in a further two years from now ... Istock's sales would actually be zero, or at least close enough for it not to matter. If you draw a trend-line on Sean's graph, following the decline from Nov 2010, it actually hits the x-axis in about 15 months from now.

Prices have already been hiked to the maximum, possibly even beyond what most customers will bear, so no relief is to be found there. All this when the contributors themselves are spitting blood on the forums and threatening to ditch their crowns, if they haven't already done so.

It could hardly be more serious for Istock. Unless they do something drastic and fast they could be effectively out of the microstock game in little more than two years. I really don't see what other conclusions could possibly be drawn from such a massive and sustained decline in sales in so short a period. Istock's position is quite literally unsustainable.


I have a strange feeling that the Carlyle group didn't grasp all of this at the moment when they signed the cheque.

They appear to be at the point where the decline snowballs into the loss of the exclusives - if they were making six times what we get at SS two years ago, now it is only three times, in a few months they might make more at SS alone than they make at iS as exclusives and at that point exclusivity has long since ceased to be a rational option.

Not that I would welcome them. Hang on to your crown, chaps! Rebecca will make it all good for you before long!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 10, 2012, 14:18
I have a strange feeling that the Carlyle group didn't grasp all of this at the moment when they signed the cheque.

I think it is about to dawn on the Carlyle Group that they've been 'done up like a kipper' by H&F!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 10, 2012, 14:18
There was a massive new ingestion of Getty Agency images over the last few days and the first page (200) of searches supposedly by Best Match are larded with those. Clearly new images and Getty transfers - or both - are currently considered "best" to the exclusion of just about anything else but a pink flame

So when they say the best match is right where it should be, they're not kidding.  If, as an individual, if someone asked you to 'reset the conversation' while simultaneously taking actions to hurt you ... isn't that a bit psychotic?

I think the current word is "sociopathic" but there is meant to be a concentration of sociopaths/psychopaths among top business management. It's how they got there in the first place.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 10, 2012, 14:20
I have a strange feeling that the Carlyle group didn't grasp all of this at the moment when they signed the cheque.

I think it is about to dawn on the Carlyle Group that they've been 'done up like a kipper' by H&F!

Lol! There was always a rational disconnect in one rape-and-run firm selling their victim on as virginal to another one!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: HughStoneIan on December 10, 2012, 14:22
Wow. What a thread! I can't add much to what's already been said, except that the warning bells for me really started to go off when the massive refunds began rolling in and many hundreds-of-thousands of dollars were so quickly and easily removed from contributors' accounts. Best-match tweaks and IT failures are one thing and yes a pain, but reversing so many payments at the expense of suppliers who have no power over the business owners' sales-fraud policies is on a totally different level, a street-thug level. I guess those refunds were made in the spirit of "money isn't what's going to make you happy."

Also, the Alexa trends are very telling, even if not indicative of actual profit$. I mean, a few years back I would have laughed loudly if you told me 123rf would ever pass IS in the Alexa rankings. And the speed with which they lost rank indicates some seriously huge problems.

And now a BIG BIG BIG "THANK YOU!", first to Leaf, and then also to the members/contributors who have made this site the most excellent source for stock news and camaraderie available in mature, sensible, and (mostly) well-thought-out discussions. IS has finally got the hint that "you guys are mad." Yet the overall sense here on MSG is that contributors are not running on emotions alone but are putting together sensible, intelligent ideas of how agencies can make this business better for the providers of their sole source of profit.

Thanks, Leaf, for building a site like this where honest and thoughtful opinions can be voiced and IS or others' management can't lock threads just because their failures are brought to the public light.

This place is the best! Let's keep it that way.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: aspp on December 10, 2012, 14:25
I read the situation for Istock to be really, really serious. Sean's sales have halved over the last two years, so have yours, mine and lots of others too. Pretty much anyone, it would seem, who haven't increased their portfolio massively (like 2-3X) over that period. Until Sean published his graph I had no idea that things were quite this bad.

You might be right. Again. Though in the past two years Getty have themselves uploaded masses of Agency images and wholly owned content. Certainly hundreds of thousands, and possibly millions of images. It is in their interest to sell that stuff ahead of either exclusive or independent content. There is also masses of very polished and timely high budget work being uploaded from people we never hear of.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 10, 2012, 14:44
Uh-oh. Rebecca (for it is she) has just spoken again on her 'Communication" thread;

"Hello all, just a brief note to let you know that I am still in here, reading and listening.  You have raised a myriad of issues, both big and small, so we're trying to get our arms around how to address them.

That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

Is it just me or does anyone else notice a completely different tone to her last compared to how she started the thread?

She sure got herself some 'communication' going in that thread! I'd love to be a fly on the wall when her bosses at Getty phone her whilst reading it.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cmannphoto on December 10, 2012, 14:49
Uh-oh. Rebecca (for it is she) has just spoken again on her 'Communication" thread;

"Hello all, just a brief note to let you know that I am still in here, reading and listening.  You have raised a myriad of issues, both big and small, so we're trying to get our arms around how to address them.

That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

Is it just me or does anyone else notice a completely different tone to her last compared to how she started the thread?

She sure got herself some 'communication' going in that thread! I'd love to be a fly on the wall when her bosses at Getty phone her whilst reading it.
You got to wonder what her minions have been telling her all along?

Or maybe the Carlyle accountants found something different then what H&F sold them. Who knows
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 10, 2012, 14:49
Quote
Hello all, just a brief note to let you know that I am still in here, reading and listening.  You have raised a myriad of issues, both big and small, so we're trying to get our arms around how to address them.


That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned.

From RR just now. It seems best match is on their radar now, no word on RC
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 10, 2012, 14:51
Futile! no matter what we say or wish. Our voices wont be heard.  Wont even be read. Their 100% top priority are all their exclusives. Thats their life-blood and frankly quite rightly so.

is Sean independent? ::)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cthoman on December 10, 2012, 14:51
I remember learning at university that the number one most common problem in all hierarchical organisations is the inability of those at the top to actually listen to the people at lower levels.  Communication flows downwards very easily, but all the routes upwards are blocked.  As soon as I heard that, I realised that indeed that HAD been the major problem in a lot of companies I'd worked for.  Such a shame that this still continues... it's all just wasted opportunity.

I think the problem with this thinking is that we aren't on the bottom. iStock or any other agency works for you, the contributor (not the other way around). Their sole purpose is to sell your work and make money for the both of you. When they cease to do that in a reliable or profitable way, it's time to fire them. That really should be the message delivered to RR. Everything else is background noise.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 10, 2012, 14:52
Uh-oh. Rebecca (for it is she) has just spoken again on her 'Communication" thread;

"Hello all, just a brief note to let you know that I am still in here, reading and listening.  You have raised a myriad of issues, both big and small, so we're trying to get our arms around how to address them.

That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

Is it just me or does anyone else notice a completely different tone to her last compared to how she started the thread?

She sure got herself some 'communication' going in that thread! I'd love to be a fly on the wall when her bosses at Getty phone her whilst reading it.

I thought that the dropping in the suggestion that the tech team have been working all weekend so it isn't a 9-5 operation was a subtle stroke, much better done than her self-applause for working on a Saturday. But there also seems to be a change of priority, didn't the search escape notice in the last list of top priorities?

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 10, 2012, 14:56
I thought that the dropping in the suggestion that the tech team have been working all weekend so it isn't a 9-5 operation was a subtle stroke, much better done than her self-applause for working on a Saturday. But there also seems to be a change of priority, didn't the search escape notice in the last list of top priorities?

Did she? Rebecca? Worked on the weekend? I had no idea. The way things are going some of us contributors might even have to work the odd weekend too.  ::)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 10, 2012, 14:58
Great post from PeskyMonkey

Quote
It's strange that best match can go from being 'not broken' to priority #1 just like that.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 10, 2012, 15:02
I found her comment about working on the weekend terrifying. There are lots of contributors that are pros running their own businesses, to make that statement shows she has no clue what that entails. I don't know the last time I had a whole weekend off.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 10, 2012, 15:18
Maybe we should all take the mythological ostrich approach from an iStock thread:
"Seriously; what made iStock such an stressfull place? It used to be a peaceful place couple of years ago.
Forums are really very depressing. I hardly can see positive comments.
I'll try not to follow for awhile."
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ARTPUPPY on December 10, 2012, 15:30
Rebecca Rockafellar is a manager, nothing more, nothing less. I suspect the next big announcement will be the repair of the zoom feature to the website. It's her goal to come out on the top end of this, to give the appearance of "making progress" while ignoring the real issues that have been raised. Also if the real issues were raised, I suspect it might entail a civil action against them. Best to keep that quiet.

The problem is two different business models - Getty Images - created by a group of ex bankers. None of these people are creatives and it's their goal to present their 20% royalty rate as a "industry standard". In reality, the best possible position for you as a contributor is to die. That way Getty Images would purchase your portfolio from your family and then make 100% royalty earnings from it. The Getty Images plan was to purchase as many image sites as possible in an effort to control the market. Same as grandpa Getty did with the oil market. (And he wasn't a very nice man either) Problem is, microstock sites popped up all over and with better quality and price. Hence the plan to buy the largest, istockphoto.

And istock? It is now leaderless, and in full control by Getty Images, since 2009-2010. Nothing can happen without approval from HQ in Seattle. The best match search is also being controlled there, which is why it appears "broken" since it is in Getty's best interest to promote it's own images on istock and make us all secondary. Based on these two conflicting business models you have two options:
1: Getty Images announces it's time to fairly reward photographers and artists and raises its royalty rates.
2: Setting up istock to slowly being pushed towards their 20% "standard royalty" (remember what istock did when it first announced Vetta for illustrators? That's your first clue)

I still stand by my prediction that the istock forum will be either shut down or turned into an "information only" resource in the future. They'll spin it as "too much negative and we need to move forward." It's better to keep contributors in the dark, rather than open discussion of ideas. Crowdsourcing goes both ways, and it's hard for a corporation to control it when it turns against you.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: MetaStocker on December 10, 2012, 15:40
"That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

What a farce.
An IT/ICT illiterate female announcing that another female (Mary) will take over the Best Match issue aided by their eunuch engineers.

I've seen first hand what kind of disasters females in management can do, you better leave the ship before it sinks like the Titanic.

And she must be really desperate to ask for help in the forum as it's backfiring big time.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 10, 2012, 15:43
I think if this doesnt work out, it will break the camels back and people will go by the masses. How much are people willing to take? Come on.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 10, 2012, 15:46
"That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

What a farce.
An IT/ICT illiterate female announcing that another female (Mary) will take over the Best Match issue aided by their eunuch engineers.

I've seen first hand what kind of disasters females in management can do, you better leave the ship before it sinks like the Titanic.

And she must be really desperate to ask for help in the forum as it's backfiring big time.

I thought "Mary and the engineers" were the latest sensational rock group.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 10, 2012, 15:47
Futile! no matter what we say or wish. Our voices wont be heard.  Wont even be read. Their 100% top priority are all their exclusives. Thats their life-blood and frankly quite rightly so.

is Sean independent? ::)

Well Luis by the look at his graph, yeas one would really think so. Unbelieavable.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 10, 2012, 15:48

I thought "Mary and the engineers" were the latest sensational rock group.
With a nod to Florence and the Machine
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 10, 2012, 15:51
..
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cobalt on December 10, 2012, 15:52
Metastocker,

could you please keep your hatred of women to yourself? You are really just making a fool of yourself, as if you´re uncontrolled hormones are in complete overdrive.

Gender has got nothing to do with the quality of a manager. Neither does their religion, their skin color, their age or their body height. Or any other sizes.

Leadership comes from proving yourself and getting results.

Hatred and uncontrolled emotion can never bring results.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 10, 2012, 15:55
Metastocker,

could you please keep your hatred of women to yourself? You are really just making a fool of yourself, as if you´re uncontrolled hormones are in complete overdrive.

Gender has got nothing to do with the quality of a manager. Neither does their religion, their skin color, their age or their body height. Or any other sizes.

Leadership comes from proving yourself and getting results.

Hatred and uncontrolled emotion can never bring results.

+!.
And of course, the people making the real decisions which shaft us all, are, wait for it, MEN.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: WarrenPrice on December 10, 2012, 16:03
Metastocker,

could you please keep your hatred of women to yourself? You are really just making a fool of yourself, as if you´re uncontrolled hormones are in complete overdrive.

Gender has got nothing to do with the quality of a manager. Neither does their religion, their skin color, their age or their body height. Or any other sizes.

Leadership comes from proving yourself and getting results.

Hatred and uncontrolled emotion can never bring results.

+!.
And of course, the people making the real decisions which shaft us all, are, wait for it, MEN.

DIVIDE AND CONQUER...

Whether intended or not, splintering the discussion into personal interest groups is just what GI/iS would like.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Phil on December 10, 2012, 16:07
"That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

What a farce.
An IT/ICT illiterate female announcing that another female (Mary) will take over the Best Match issue aided by their eunuch engineers.

I've seen first hand what kind of disasters females in management can do, you better leave the ship before it sinks like the Titanic.

And she must be really desperate to ask for help in the forum as it's backfiring big time.

I thought "Mary and the engineers" were the latest sensational rock group.

lol
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sgoodwin4813 on December 10, 2012, 16:09
Hatred and uncontrolled emotion can never bring results.

Sure they can - just not good ones.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sgoodwin4813 on December 10, 2012, 16:11
"That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

What a farce.
An IT/ICT illiterate female announcing that another female (Mary) will take over the Best Match issue aided by their eunuch engineers.

I've seen first hand what kind of disasters females in management can do, you better leave the ship before it sinks like the Titanic.

And she must be really desperate to ask for help in the forum as it's backfiring big time.

I thought "Mary and the engineers" were the latest sensational rock group.

I thought it was "Mary and the eunuch engineers"
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: fotoVoyager on December 10, 2012, 16:22
"That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

What a farce.
An IT/ICT illiterate female announcing that another female (Mary) will take over the Best Match issue aided by their eunuch engineers.

I've seen first hand what kind of disasters females in management can do, you better leave the ship before it sinks like the Titanic.

And she must be really desperate to ask for help in the forum as it's backfiring big time.

What has this got to do with anything you nitwit. As a father of two daughters this kind of casual sexism really gets my goat.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: lisafx on December 10, 2012, 16:53
There was a massive new ingestion of Getty Agency images over the last few days and the first page (200) of searches supposedly by Best Match are larded with those. Clearly new images and Getty transfers - or both - are currently considered "best" to the exclusion of just about anything else but a pink flame

Oh *!!  You couldn't make this shiznit up. 

This is a much more accurate reflection of Getty's intentions toward contributors than any platitudes spouted in the forums. 
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: w7lwi on December 10, 2012, 16:55
Back in B-school while working on my MBA, we were introduced to the psychological concept that money was referred to as a "maintenance factor."  That is, money, by itself, was not sufficient to motivate people.  However, if the level of money an individual received was below what he/she perceived as the amount necessary to "maintain" them, then no amount of other benefits, promises, working conditions, etc. would satisfy them or motivate them to higher achievements.  In this case, it actually became a de-motivator.  If it were at or above the maintenance level, then other issues became relevant and could be used to motivate people to work harder, better and so on.  This is what iS/Getty seem to have forgotten.  By lowering commissions, changing the RC levels, etc. they are pulling everyone's maintenance levels below the point necessary to satisfy basic needs.  Thus all the anger and frustration.  And until this situation is corrected, no amount of window dressing or communications will satisfy the contributors, exclusive and non-exclusive alike.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: lisafx on December 10, 2012, 17:08
"That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

What a farce.
An IT/ICT illiterate female announcing that another female (Mary) will take over the Best Match issue aided by their eunuch engineers.

I've seen first hand what kind of disasters females in management can do, you better leave the ship before it sinks like the Titanic.

And she must be really desperate to ask for help in the forum as it's backfiring big time.

What has this got to do with anything you nitwit. As a father of two daughters this kind of casual sexism really gets my goat.

Exactly what it was intended to do. 

Read over this guy's posting history.  He's just a troll.  He's not even amusing anymore. 

Once again, Thanks to Tyler for the ignore feature :) . 
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: jamirae on December 10, 2012, 17:20
"That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

What a farce.
An IT/ICT illiterate female announcing that another female (Mary) will take over the Best Match issue aided by their eunuch engineers.

I've seen first hand what kind of disasters females in management can do, you better leave the ship before it sinks like the Titanic.

And she must be really desperate to ask for help in the forum as it's backfiring big time.

What has this got to do with anything you nitwit. As a father of two daughters this kind of casual sexism really gets my goat.

Exactly what it was intended to do. 

Read over this guy's posting history.  He's just a troll.  He's not even amusing anymore. 

Once again, Thanks to Tyler for the ignore feature :) .

thanks.. i was going to add my irate at that sexist post as well, but I'll just leave it to the ignore feature.  :)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: jamirae on December 10, 2012, 17:34
istock needs to stop running the business like Walmart and instead be more like Costco. 

http://www.nytimes.com/2005/07/17/business/yourmoney/17costco.html?pagewanted=all (http://www.nytimes.com/2005/07/17/business/yourmoney/17costco.html?pagewanted=all)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gbalex on December 10, 2012, 17:37
Uh-oh. Rebecca (for it is she) has just spoken again on her 'Communication" thread;

"Hello all, just a brief note to let you know that I am still in here, reading and listening.  You have raised a myriad of issues, both big and small, so we're trying to get our arms around how to address them.

That said, the #1 priority for today, as it has been all weekend, is Best Match, which Mary and the engineers are looking at and working on as we speak.  Please stay tuned."

Is it just me or does anyone else notice a completely different tone to her last compared to how she started the thread?

She sure got herself some 'communication' going in that thread! I'd love to be a fly on the wall when her bosses at Getty phone her whilst reading it.

Sure they will get a handle on it as soon as the prime sales season is over!  Reminds me of subprime lenders.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 10, 2012, 17:44
istock needs to stop running the business like Walmart and instead be more like Costco. 

[url]http://www.nytimes.com/2005/07/17/business/yourmoney/17costco.html?pagewanted=all[/url] ([url]http://www.nytimes.com/2005/07/17/business/yourmoney/17costco.html?pagewanted=all[/url])
  I get your point, but lowering the prices is not beneficial to us either. Giving away images also makes 0 dollar
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: jamirae on December 10, 2012, 17:58
istock needs to stop running the business like Walmart and instead be more like Costco. 

[url]http://www.nytimes.com/2005/07/17/business/yourmoney/17costco.html?pagewanted=all[/url] ([url]http://www.nytimes.com/2005/07/17/business/yourmoney/17costco.html?pagewanted=all[/url])
  I get your point, but lowering the prices is not beneficial to us either. Giving away images also makes 0 dollar


My point is not about lowering prices - I was more thinking on the ways that Costco pays its employees better, treats them better and thus has less turn-over and higher profit per employee.  Tho possibly not higher in all aspects - but my point is more that if a big company like istock took better care of its employees and contributors, they could potentially see better review in the long run as more contributors would be (or go back to) also customers and (once again) provide the kind of social-network marketing ("word of mouth") that a company cannot do all on its own.

here's a more recent article which is what actually got me thinking about the comparison:
http://www.thedailybeast.com/articles/2012/11/26/why-can-t-walmart-be-more-like-costco.html (http://www.thedailybeast.com/articles/2012/11/26/why-can-t-walmart-be-more-like-costco.html)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 10, 2012, 17:59
I'm tired of all the discussion about istock, I think the general consensus is that they're never going to be able to admit to and fix all their problems.  What about the sites that have followed their demotivating strategies?  Are FT going to end up in the same mess or will they be able to see where this is going and do something about it?  It might be too late for them already.  Will DT carry on ignoring their contributors concerns until its too late?  I don't really care about 123RF, they're insignificant.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Monty-m-gue on December 10, 2012, 18:07
123rf must surely be watching this unfold with interest...
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: loop on December 10, 2012, 18:10
Metastocker,

could you please keep your hatred of women to yourself? You are really just making a fool of yourself, as if you´re uncontrolled hormones are in complete overdrive.

Gender has got nothing to do with the quality of a manager. Neither does their religion, their skin color, their age or their body height. Or any other sizes.

Leadership comes from proving yourself and getting results.

Hatred and uncontrolled emotion can never bring results.

Agree on all counts
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: lisafx on December 10, 2012, 18:11
123rf must surely be watching this unfold with interest...

Yes, I think all the other stock sites should be paying attention to this.  Istock's been a cautionary tale for awhile, but to have this tacit admission by the person in charge of the site is an eye opener that I hope the other sites take note of. 
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 10, 2012, 18:42
More graphs posted but I have to warn you, its R-rated and could upset you

http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18 (http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 10, 2012, 19:04
More graphs posted but I have to warn you, its R-rated and could upset you

[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url])


I am fine and I love to see them!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: blamb on December 10, 2012, 19:48
I'm tired of all the discussion about istock, I think the general consensus is that they're never going to be able to admit to and fix all their problems. 

Agreed. Stirring all of this up again is pointless, annoying and cruel to those newly-minted bronze exclusives who think they've got a future.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 10, 2012, 20:25
More graphs posted but I have to warn you, its R-rated and could upset you

[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url])


you are kidding  :) I am loving those graphs  :D
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 10, 2012, 20:46
More graphs posted but I have to warn you, its R-rated and could upset you

[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url])


you are kidding  :) I am loving those graphs  :D


Not really. Whilst I am really glad that Istock themselves appear to have been negatively impacted by their greed, and hope it serves as a warning to other agencies, it's clearly not good for individual exclusive contributors whose stability of income has been so damaged by the incompetence of IS/GI management. Spare a thought for them and their generosity in sharing their data for the greater good of others.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 10, 2012, 21:06
More graphs posted but I have to warn you, its R-rated and could upset you

[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url])


you are kidding  :) I am loving those graphs  :D


Not really. Whilst I am really glad that Istock themselves appear to have been negatively impacted by their greed, and hope it serves as a warning to other agencies, it's clearly not good for individual exclusive contributors whose stability of income has been so damaged by the incompetence of IS/GI management. Spare a thought for them and their generosity in sharing their data for the greater good of others.


I am of course not happy about the situation individual exclusives are in.. but they have a wayout.. it's not the end for them.. it's only a time for change.. they can go non-exclusive and survive whatever happens to istock..

so again.. I am hoping istock will go down and down until there is no where to go..

if anything, this will be great for exclusives.. they will finally be able to breath the reality and stop worrying..

after all, as a non-exclusive, istock makes less than %6-7 of my earnings..

PS: any exclusive who will ditch the crown after reading this MUST BEWARE that I am submitting to 18 agencies and that involves a lot of work..
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 10, 2012, 21:10
More graphs posted but I have to warn you, its R-rated and could upset you

[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url])


you are kidding  :) I am loving those graphs  :D


Not really. Whilst I am really glad that Istock themselves appear to have been negatively impacted by their greed, and hope it serves as a warning to other agencies, it's clearly not good for individual exclusive contributors whose stability of income has been so damaged by the incompetence of IS/GI management. Spare a thought for them and their generosity in sharing their data for the greater good of others.


I am of course not happy about the situation individual exclusives are in.. but they have a wayout.. it's not the end for them.. it's only a time for change.. they can go non-exclusive and survive whatever happens to istock..

so again.. I am hoping istock will go down and down until there is no where to go..

if anything, this will be great for exclusives.. they will finally be able to breath the reality and stop worrying..

after all, as a non-exclusive, istock makes less than %6-7 of my earnings..

PS: any exclusive who will ditch the crown after reading this MUST BEWARE that I am submitting to 18 agencies and that involves a lot of work..


If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 10, 2012, 21:13
If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.

it can't be good for us.. if all of them were to go non-exclusive they should also lower their expectations as there is gonna be a lot of competition..
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 10, 2012, 21:15
If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.

it can't be good for us.. if all of them were to go non-exclusive they should also lower their expectations as there is gonna be a lot of competition..

Well, anybody that's hoping for IS to fail may want to think about how that would affect them.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 10, 2012, 21:16
More graphs posted but I have to warn you, its R-rated and could upset you

[url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=349591&page=18[/url])


you are kidding  :) I am loving those graphs  :D


Not really. Whilst I am really glad that Istock themselves appear to have been negatively impacted by their greed, and hope it serves as a warning to other agencies, it's clearly not good for individual exclusive contributors whose stability of income has been so damaged by the incompetence of IS/GI management. Spare a thought for them and their generosity in sharing their data for the greater good of others.


I am of course not happy about the situation individual exclusives are in.. but they have a wayout.. it's not the end for them.. it's only a time for change.. they can go non-exclusive and survive whatever happens to istock..

so again.. I am hoping istock will go down and down until there is no where to go..

if anything, this will be great for exclusives.. they will finally be able to breath the reality and stop worrying..

after all, as a non-exclusive, istock makes less than %6-7 of my earnings..

PS: any exclusive who will ditch the crown after reading this MUST BEWARE that I am submitting to 18 agencies and that involves a lot of work..


If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.


really? I have the feeling that most exclusives hate "subscription" agencies, perhaps joining FT or DT exclusivity ;D
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 10, 2012, 21:22
If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.

I have absolutely no problem with that. Bring it on. At least the other agencies, most importantly SS, are a genuine meritocracy when it comes to default sort-order position. I'd say that the concept of a level playing-field would be far more worrying for exclusives who have always enjoyed an artifical boost for their work.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 10, 2012, 21:24
If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.

it can't be good for us.. if all of them were to go non-exclusive they should also lower their expectations as there is gonna be a lot of competition..

Well, anybody that's hoping for IS to fail may want to think about how that would affect them.

well, if IS goes bankrupt, there will be some buyers to come to other agencies along with exclusive contributors.. IS still have some buyers..

I would rather have them shop at agencies that pay %50.. we should try our best to redirect those buyers to agencies like stockfresh..

exclusives pool is not as big as you are worrying about.. vast majority of IS content is still non-exclusive..
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 10, 2012, 21:29
I'd say that the concept of a level playing-field would be far more worrying for exclusives who have always enjoyed an artifical boost for their work.

exactly! IS search favors exclusives.. so some of them should be ready for a rude awakening..
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 10, 2012, 21:37
6106 exclusives (photo) - 5 365 227 files (over 81M sales)
1690 exclusives (illustration) - 1 094 179 files (over 31M sales)
1839 exclusives (video) - 1 390 466 files (close to 20M sales)

Latest update: June 6, 2012.

(http://www.microstocktime.com/tool/stats/is/ (http://www.microstocktime.com/tool/stats/is/))
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 10, 2012, 21:40
If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.

I have absolutely no problem with that. Bring it on. At least the other agencies, most importantly SS, are a genuine meritocracy when it comes to default sort-order position. I'd say that the concept of a level playing-field would be far more worrying for exclusives who have always enjoyed an artifical boost for their work.

There are also probably a lot of people with exceptional work that have been buried in the search as evidenced by all of the higher end contributors reporting dismal sales and complaints of broken best match.

I'm not suggesting IS going under would be bad for everybody else. I'm merely saying it would have an impact. How much of an impact, who knows. But there without a doubt would be a massive increase in supply and no way of knowing how much of the demand would end up at the other sites.

You seem pretty confident your work is better than everyone elses so you clearly have nothing to worry about.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Jo Ann Snover on December 10, 2012, 21:42
I don't want IS to fail - I make good money from them each month. I would like them to fix their busted site, drop the RC system and scrap all the Getty zombie images on the site - with a decent, working site and 20% royalties things might look pretty decent as a #2 earner in the monthly sweepstakes.

I don't submit to 18 agencies and I can't imagine there's enough return from most of those to make it worth it. However, no exclusive has an easy year ahead of them if they switch to being independent - there will be a temporary nosedive of income while sales pick up elsewhere.

And as for not wanting to have to compete with exclusives elsewhere, I'm not worried about that. I'm already competing with them at iStock and would just do the same elsewhere. I think it might even pull more buyers to an agency like Shutterstock if there were some great new work there from former exclusives. Rising tide lifts all boats thus benefitting me too. Come for the newbies and spend a few dollars on my stuff as well :)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 10, 2012, 21:44

really? I have the feeling that most exclusives hate "subscription" agencies, perhaps joining FT or DT exclusivity ;D

I love subscription sites and they love me too.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 10, 2012, 22:01

really? I have the feeling that most exclusives hate "subscription" agencies, perhaps joining FT or DT exclusivity ;D

I love subscription sites and they love me too.

sorry but I don't see most exclusives selling their work starting at 25 cents, I really don't, I could give you a few examples, of course I won't tell them here, I would say most will sell in agencies outside microstock as they are already I guess

sure there will be a few millions of files jumping into SS, that said previous buyers won't be very happy but hey thats life!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microstock Posts on December 10, 2012, 22:10
If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.

it can't be good for us.. if all of them were to go non-exclusive they should also lower their expectations as there is gonna be a lot of competition..

Well, anybody that's hoping for IS to fail may want to think about how that would affect them.

well, if IS goes bankrupt, there will be some buyers to come to other agencies along with exclusive contributors.. IS still have some buyers..

I would rather have them shop at agencies that pay %50.. we should try our best to redirect those buyers to agencies like stockfresh..

exclusives pool is not as big as you are worrying about.. vast majority of IS content is still non-exclusive..

Stockxpert which was an excellent marketplace and gave good commissions to its contributors sold to Jupiter, which was later acquired by Getty who then put Stockxpert images onto Thinkstock. I couldn't think of a worse outcome. The former owner of Stockxpert then created Stockfresh, which has the potential to be an excellent marketplace also. But the track record indicates that he might not keep it once it becomes a great marketplace, and then we're back in the same situation.

This is I know is a worry about all the agencies not just Stockfresh, but at least the criteria to give more support for an agency should be to those with good commissions and where the owners have never sold.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 10, 2012, 22:33
This is I know is a worry about all the agencies not just Stockfresh, but at least the criteria to give more support for an agency should be to those with good commissions and where the owners have never sold.

that's a good point..
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 11, 2012, 01:36
I'm tired of all the discussion about istock, I think the general consensus is that they're never going to be able to admit to and fix all their problems.  What about the sites that have followed their demotivating strategies?  Are FT going to end up in the same mess or will they be able to see where this is going and do something about it?  It might be too late for them already.  Will DT carry on ignoring their contributors concerns until its too late?  I don't really care about 123RF, they're insignificant.

Good points!

Yes this should be a lesson for all and I mean all agencies regardless of their IPO morals of ( take the millions and after dont give a crap).
Its the contributors/buyers who finally brought this about.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: MetaStocker on December 11, 2012, 03:33
Metastocker,

could you please keep your hatred of women to yourself? You are really just making a fool of yourself, as if you´re uncontrolled hormones are in complete overdrive.

Gender has got nothing to do with the quality of a manager. Neither does their religion, their skin color, their age or their body height. Or any other sizes.

Leadership comes from proving yourself and getting results.

Hatred and uncontrolled emotion can never bring results.

She's the one doing interviews about how a female exec like her is supposedly making a difference, not me, she's obviously yet another feminist in management, all i'm doing is stating the obvious.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 11, 2012, 03:45
All you're doing is demonstrating that developing the capacity to think of each individual as a unique entity with their own history, thought processes, strengths and weaknesses is too complex for you.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 11, 2012, 04:10
Please lets not make this thread about one random troll's mental issues.
Just hit ignore and lets get on with our lives.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 11, 2012, 04:15

I would rather have them shop at agencies that pay %50.. we should try our best to redirect those buyers to agencies like stockfresh..

exclusives pool is not as big as you are worrying about.. vast majority of IS content is still non-exclusive..
I agree in general but would definitely say GraphicLeftovers rather than stock fresh. They are selling a lot better, have good commission rate and let you set your price.

StockFresh seems to be totally stagnated, I imagine the owner has it on the back burner while doing other things.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 11, 2012, 04:26
+1 for GraphicLeftovers, or GLStockImages as they're known now.  And I hope Pond5 can get going with images, they've been a great site for video clips.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: emblem on December 11, 2012, 05:00
I don't want IS to fail - I make good money from them each month. I would like them to fix their busted site, drop the RC system and scrap all the Getty zombie images on the site - with a decent, working site and 20% royalties things might look pretty decent as a #2 earner in the monthly sweepstakes.

I couldn't agree more....they need to fix their obvious problems so they can take their place as a regular income source for all of us. After all we all need as many regular and consistent income streams as possible, that's what this industry is about.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 11, 2012, 05:58
Please lets not make this thread about one random troll's mental issues.
Just hit ignore and lets get on with our lives.

Fair enough.  I hate to let prejudice pass by unchallenged, but yes... if it's just trolling it's best ignored I suppose.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: vlad_the_imp on December 11, 2012, 07:23
Quote
any exclusive who will ditch the crown after reading this MUST BEWARE that I am submitting to 18 agencies and that involves a lot of work..

AND, we mustn't forget your telling 'all' your clients ( and I bet there are hundreds of them) not to buy at IS. It's a wonder you have any time to do any work at all.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 11, 2012, 07:47
Quote
any exclusive who will ditch the crown after reading this MUST BEWARE that I am submitting to 18 agencies and that involves a lot of work..

AND, we mustn't forget your telling 'all' your clients ( and I bet there are hundreds of them) not to buy at IS. It's a wonder you have any time to do any work at all.

do you honestly believe you deserve a reply?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: vlad_the_imp on December 11, 2012, 08:00
Well you replied.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Noedelhap on December 11, 2012, 09:21


PS: any exclusive who will ditch the crown after reading this MUST BEWARE that I am submitting to 18 agencies and that involves a lot of work..

Using the program StockSubmitter, it's actually pretty fast. I upload to about 15 sites. You can upload to all sites simultaneously. Some sites still require manual submittal, but it saves you a lot of work.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: click_click on December 11, 2012, 12:18
I thought that the dropping in the suggestion that the tech team have been working all weekend so it isn't a 9-5 operation was a subtle stroke, much better done than her self-applause for working on a Saturday. But there also seems to be a change of priority, didn't the search escape notice in the last list of top priorities?


Did she? Rebecca? Worked on the weekend? I had no idea. The way things are going some of us contributors might even have to work the odd weekend too.  ::)


OMG, I have to work on the weekend?

(http://sbx.speakerboxpr.com/Portals/126691/images/kristen_wiig_animated.gif)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: JPSDK on December 11, 2012, 12:34
He is very well argued, and sounds like he was planted by the management, just like the now famous buyer sounds like she were planted by the contributors. All too convenient.

Sometimes I think that microstockers are like a flock of chicken that react to rumours of foxes.
Lots of noise and hear say.

But then again I have seen a few times (at this forum) how information gets desected and the truth is unvieled.
That I appreaciate much.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: lisafx on December 11, 2012, 13:29
If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.

Yes, EXACTLY.  Istock going under isn't good for anyone.  Any independents enjoying a bit of schadenfreude right now will not be so delighted when their sales drop due to an onslaught of new, formerly exclusive files at other sites. 

Not to mention, as JoAnn pointed out:

I don't want IS to fail - I make good money from them each month. I would like them to fix their busted site, drop the RC system and scrap all the Getty zombie images on the site - with a decent, working site and 20% royalties things might look pretty decent as a #2 earner in the monthly sweepstakes.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 11, 2012, 13:39
If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.

Yes, EXACTLY.  Istock going under isn't good for anyone.  Any independents enjoying a bit of schadenfreude right now will not be so delighted when their sales drop due to an onslaught of new, formerly exclusive files at other sites. 

Not to mention, as JoAnn pointed out:

I don't want IS to fail - I make good money from them each month. I would like them to fix their busted site, drop the RC system and scrap all the Getty zombie images on the site - with a decent, working site and 20% royalties things might look pretty decent as a #2 earner in the monthly sweepstakes.

Exactly!  IS crashing will leave a bad scar and tarnish the whole industry. No mater what one thinks of IS, in some ways they are the mentors, the rest are just followers, some good ones, some lousy.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 11, 2012, 14:00
If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.

Yes, EXACTLY.  Istock going under isn't good for anyone.  Any independents enjoying a bit of schadenfreude right now will not be so delighted when their sales drop due to an onslaught of new, formerly exclusive files at other sites. 

Not to mention, as JoAnn pointed out:

I don't want IS to fail - I make good money from them each month. I would like them to fix their busted site, drop the RC system and scrap all the Getty zombie images on the site - with a decent, working site and 20% royalties things might look pretty decent as a #2 earner in the monthly sweepstakes.

Exactly!  IS crashing will leave a bad scar and tarnish the whole industry. No mater what one thinks of IS, in some ways they are the mentors, the rest are just followers, some good ones, some lousy.
Sometimes the protege out-skills the master, in this case SS is now the 'master'. No?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 11, 2012, 14:46
If IS went under I wonder how a massive flood of new images at SS and other sites would affect everyone elses sales.

Yes, EXACTLY.  Istock going under isn't good for anyone.  Any independents enjoying a bit of schadenfreude right now will not be so delighted when their sales drop due to an onslaught of new, formerly exclusive files at other sites. 

Not to mention, as JoAnn pointed out:

I don't want IS to fail - I make good money from them each month. I would like them to fix their busted site, drop the RC system and scrap all the Getty zombie images on the site - with a decent, working site and 20% royalties things might look pretty decent as a #2 earner in the monthly sweepstakes.

Exactly!  IS crashing will leave a bad scar and tarnish the whole industry. No mater what one thinks of IS, in some ways they are the mentors, the rest are just followers, some good ones, some lousy.
Sometimes the protege out-skills the master, in this case SS is now the 'master'. No?

Ofcourse! right now they are producing and in everyones good books. Wait and see what happens when production is going down a bit or some changes are enforced?
I mean no one hear can seriously believe that one agency especially after an IPO, is going to prove history wrong, are they? lets say we have all been down this route before and it ALWAYS ends in the same way. Regardless of who or what they are.

Also this is not a matter or an issue of skill or master as such. This is pretty much normal common sense. Remember the ones that are happy wooyays, are the ones making money, ( Im one of them) but as soon as that decrease or stops. Love flies out the window, as quick as a rabbit gets f---ed.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 11, 2012, 14:51
(http://4.bp.blogspot.com/-GkX_6HwAeIc/UMeMzwMSFHI/AAAAAAAABYw/_xybzXr9gfU/s1600/IS.JPG)

chart doesn't include PP which is around 37% of my income at iStock

curious how it went down right after I stopped uploading, needless to say that my numbers are very small

2012
- highest month with 94 downloads (March)
- lowest month with 48 downloads (November)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: leaf on December 11, 2012, 15:16
Thanks for keeping this thread professional and useful everyone.  It is appreciated.

On a side note, I have removed 4 posts that were discussing a member on iStock in a rather negative tone.  Let's keep the conversation about iStock and not individual contributors.
One other member has also been banned (again).. you can probably guess who... banned because they were banned before and for not wanting to be here but posting anyway.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rimglow on December 11, 2012, 16:59
Zoom is back! From the forum:

"Howdy!

Basic Zoom will be live in the next half hour or so. One change is that the feature will be available to both logged out AND logged in users. We also changed how the content loads, so the use of the tool is a little more seamless (no annoying spinning wheels).

In the New Year we'll be rolling out some additional features. More about them as the date approaches!

Enjoy -

Jay"
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: wiser on December 11, 2012, 20:17
Not only is zoom back but now it works incrementally for illustrations as well as photos. I have been wanting that for years. It took frickin forever but it works well even on my iPad.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: elvinstar on December 11, 2012, 22:13
If it could be fixed in the couple of days that the thread on IS has been active, why wasn't it fixed before?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Freedom on December 11, 2012, 23:52
If it could be fixed in the couple of days that the thread on IS has been active, why wasn't it fixed before?

I speculated before, I think I was right. Before the new boss took over, there was no clear directions, and probably no funding either.

Ain't we disappointed that doomsday didn't happen after all??  :-\
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 12, 2012, 03:16
If it could be fixed in the couple of days that the thread on IS has been active, why wasn't it fixed before?
If I was being really paranoid I'd say they have been working on it all that time. They got it ready, then started the "new leaf" thread so they could roll out the fixes to seem like they are a response to the thread.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: emblem on December 12, 2012, 03:27
If it could be fixed in the couple of days that the thread on IS has been active, why wasn't it fixed before?
If I was being really paranoid I'd say they have been working on it all that time. They got it ready, then started the "new leaf" thread so they could roll out the fixes to seem like they are a response to the thread.

Yeah I tend to agree...it sounds like they probably had the fixes ready to go before RR started the thread. It seemed to happen really quick.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 12, 2012, 03:28
If it could be fixed in the couple of days that the thread on IS has been active, why wasn't it fixed before?

I speculated before, I think I was right. Before the new boss took over, there was no clear directions, and probably no funding either.

Ain't we disappointed that doomsday didn't happen after all??  :-\
So what's the direction now?  Downwards with a nice zoom :)  I'm still heading for a commission cut next year and I still feel no motivation to upload new images.  If they revised this year's RC targets, to reflect the facts that they've sent buyers to Thinkstock and diluted sales with all the Getty images, I might start to think they're really changing.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 12, 2012, 04:05
If it could be fixed in the couple of days that the thread on IS has been active, why wasn't it fixed before?
If I was being really paranoid I'd say they have been working on it all that time. They got it ready, then started the "new leaf" thread so they could roll out the fixes to seem like they are a response to the thread.

Yeah I tend to agree...it sounds like they probably had the fixes ready to go before RR started the thread. It seemed to happen really quick.
In a way this explanation gives them more credit.
The alternative is that their contributors have been complaining about serious issues for months that they could have fixed overnight, but they cared so little they didn't bother their arse to do it till now.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cthoman on December 12, 2012, 10:22
So what's the direction now?  Downwards with a nice zoom :)  I'm still heading for a commission cut next year and I still feel no motivation to upload new images.  If they revised this year's RC targets, to reflect the facts that they've sent buyers to Thinkstock and diluted sales with all the Getty images, I might start to think they're really changing.

Pay no attention to the man behind the curtain... This all seemed like smoke and mirrors. Are people really going to forget about everything else (like income) with a couple site upgrades? That can't possibly work... Can it? Or is the goal to just string people along for a little bit longer? It all seems very odd.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: lisafx on December 12, 2012, 11:22
Pay no attention to the man behind the curtain... This all seemed like smoke and mirrors. Are people really going to forget about everything else (like income) with a couple site upgrades? That can't possibly work... Can it? Or is the goal to just string people along for a little bit longer? It all seems very odd.

I completely agree.  These "fixes", whether in response to Rebecca's communication thread (which I doubt), or ready ahead of time are not putting any more money in contributor pockets.  The buyers who got frustrated with site problems are already gone.  The site fixes work just as well on all the Getty content they are larding the site with, as they do on genuine contributor content.  And they are still leaving the main issue of RCs completely alone. 

Too little and WAY TOO LATE. 
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 12, 2012, 12:52
I completely agree.  These "fixes", whether in response to Rebecca's communication thread (which I doubt), or ready ahead of time are not putting any more money in contributor pockets.  The buyers who got frustrated with site problems are already gone.  The site fixes work just as well on all the Getty content they are larding the site with, as they do on genuine contributor content.  And they are still leaving the main issue of RCs completely alone. 

Too little and WAY TOO LATE.

True. What Istock keep failing to recognise is that they can't p*ss their contributors off and expect sales to be maintained. Too many of their (previous) buyers are contributors themselves or are influenced by contributors.
Title: Nippyish note from Rebecca Rockafellar
Post by: iStop on December 12, 2012, 13:09
The part I have never been able to work out on most of their "HQ" update type communications is the fact that why don't they just talk to us like intelligent players that are on the same team for once? It's always a goofy communication with some fluff about how great things are going and as if we are just a bunch of blind sheep that need a hug.

You would think though after all the contributor back lash telling them what time it is time and time again that a switch would go off in their heads by now and they would realize their insults to contributor intelligence haven't gotten them a free ride on the microstock merry-go-round.

If they eventually are able to move on from this point where they are stuck though, and make a departure from this ineffective way of talking to contributors, then we all might be able to make some sort of positive progress together for a change.

Maybe one day... Let's hope...
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: WarrenPrice on December 12, 2012, 14:02
The part I have never been able to work out on most of their "HQ" update type communications is the fact that why don't they just talk to us like intelligent players that are on the same team for once? It's always a goofy communication with some fluff about how great things are going and as if we are just a bunch of blind sheep that need a hug.

You would think though after all the contributor back lash telling them what time it is time and time again that a switch would go off in their heads by now and they would realize their insults to contributor intelligence haven't gotten them a free ride on the microstock merry-go-round.

If they eventually are able to move on from this point where they are stuck though, and make a departure from this ineffective way of talking to contributors, then we all might be able to make some sort of positive progress together for a change.

Maybe one day... Let's hope...

Well said... and it is not just iStock that needs to understand that.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Poncke on December 12, 2012, 17:00
Well, no raise, RC system is here to stay. RR said so. Tough luck. The decline in downloads and revenue shown by all the crowns is due to the growing number of contributors. And that was the end of it.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 12, 2012, 17:01
Did anyone really expect anything else? I rather take it that they would like us all to go and recruit buyers as well as whatever they have in mind to do that (cutting rates a bit, I suspect).

As a couple of people pointed out they can (and will) do what the he1l they like, it's nothing to do with us.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cobalt on December 12, 2012, 17:05
Looks like the new initiative is just make up to string us along. They just don´t understand the fundamentals of istock.

After all that happened this year, just incredible.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 12, 2012, 17:11
Whether she understands or not, she almost certainly doesn't have the authority to do anything other than the bog standard textbook stuff. As Gostwyck said long ago.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 12, 2012, 17:13
Byeeeee Rebecca.  See you same time next yearrrrrr!  ::)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 12, 2012, 17:18
Well, you've got to give it to the girl, she said pretty much the same as KT, but she did say it in a much better way.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: wolfman on December 12, 2012, 17:19
*No change to RCs, no revision of levels.*

Haha oh boy! Just shows the Getty really just don't understand how they screwed up, and why their traffic is taking a dive. I joined as a buyer and stayed on as a contributor. They just don't understand the crowd sourcing model. Social/Crowd sourcing has bought down dictatorships - don't think companies are immune.

Sylvanworks has already stated that is the reason he left istock. And I'm sure in the months to come that will be the reason more exclusives will be going independent.

I'll be talking to one of the biggest istock vector sellers in the next week or so, will be an interesting chat.

Meanwhile... preparing my house for a new paradigm as I leave the istock ship....
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 12, 2012, 17:20
exactly what I expected from her..

after all, they are not called "greedy" and "incompetent" for no reason.. they earned it over and over again.. they continue to improve their reputation..

she is soon going to tell you that you should market your istock portfolio so they can take %85 revenue for doing nothing :)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 12, 2012, 17:23
Well, you've got to give it to the girl, she said pretty much the same as KT, but she did say it in a much better way.

Yes, I'll give her that.  But the whole thing seemed like a fishing exercise for free information on what needed fixing. 

As ever, they seem to have got what they wanted.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 12, 2012, 17:26
Sylvanworks has already stated that is the reason he left istock.

Where did he state that?  I don't remember reading his reasons...
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: aspp on December 12, 2012, 17:26
Nice of her to drop by.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cidepix on December 12, 2012, 17:29

But the whole thing seemed like a fishing exercise for free information on what needed fixing. 

the only thing she said in her OP was: SHUSH
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: wolfman on December 12, 2012, 17:31
Sylvanworks has already stated that is the reason he left istock.

Where did he state that?  I don't remember reading his reasons...

In a facebook post last week.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Monty-m-gue on December 12, 2012, 17:34
deleted
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Monty-m-gue on December 12, 2012, 17:35
deleted
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 12, 2012, 17:38
Sylvanworks has already stated that is the reason he left istock.

Where did he state that?  I don't remember reading his reasons...

In a facebook post last week.

Wolfman, facebook friend of Sylvanworks, longtime lurker at MSG with few posts, tell me, does "wolf-man" translate into "lobo-man"? No, it couldn't, could it?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: wolfman on December 12, 2012, 17:41
Sylvanworks has already stated that is the reason he left istock.

Where did he state that?  I don't remember reading his reasons...

In a facebook post last week.

Wolfman, facebook friend of Sylvanworks, longtime lurker at MSG with few posts, tell me, does "wolf-man" translate into "lobo-man"? No, it couldn't, could it?

I'm flattered... you profiled me...
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 12, 2012, 18:08
Perhaps all the big exclusives should start their own site?  It looks like its not going to get any better for them.  As a non-exclusive, istock are becoming insignificant but it must be excruciating having your only source of RF income being controlled by people that don't care if your earnings are plummeting.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 12, 2012, 18:17
If I were Yuri Arcurs, I would be wondering what would happen if I cut a deal with the top 40 exclusives.....
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 12, 2012, 18:17
Sylvanworks has already stated that is the reason he left istock.

Where did he state that?  I don't remember reading his reasons...

In a facebook post last week.

Ah thanks.  T'will always be a mystery to me then, since I'm not a member. 
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 12, 2012, 18:21
the only thing she said in her OP was: SHUSH

Ah yes, you're right.  I'd forgotten where we started from... but it unfolded like a fishing exercise.  Unfortunately RCs were the 'tiddlers' that were thrown back...
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 12, 2012, 18:24
can I hear some HURRAY's for the zoom feature?? thats all we gonna get ;D

YAAAAAAAAAAAAAAAAAAAAAAY thanks a lot iStock, thank you Jessica, oh sorry Rebecca!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 12, 2012, 18:33
I rather take it that they would like us all to go and recruit buyers as well as whatever they have in mind to do that (cutting rates a bit, I suspect).

curious that Rebecca said they would handle that for us ;D

15% is more than enough for that too :D
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 12, 2012, 18:36
can I hear some HURRAY's for the zoom feature?? thats all we gonna get ;D

YAAAAAAAAAAAAAAAAAAAAAAY thanks a lot iStock, thank you Jessica, oh sorry Rebecca!

Yeah it's an amazing zoom feature... it actually zooms an' everyfing!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 12, 2012, 18:38
Will the zoom feature work on my earnings chart :)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 12, 2012, 18:39
ROFL

Now THAT'S what I'd call a feature!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 12, 2012, 18:45
Wow, with her latest response I don't even know where to start.

To summarize

- There are too many of us adding too much content (and there are not enough buyers to keep pace)
- Their business is doing fine
- We should help with marketing (our 60-85% cut to them isn't enough)

So basically, she's saying that looking at their numbers, contributor's falling revenue hasn't affected them financially enough to make any major changes. And until it does they don't plan to do much other than fix broken stuff, communicate more, and ask us for help with marketing.

There, that should keep people happy.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 12, 2012, 18:49
Yep.  That's pretty much how I read it too.  When problems impact their bottom line, a door opens and we're all included in to try to help solve the problem. Once that problem's solved, the door slams shut again. 

It'd be nice to be proved wrong on that... but it's not looking promising is it?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gbalex on December 12, 2012, 18:59
If I were Yuri Arcurs, I would be wondering what would happen if I cut a deal with the top 40 exclusives.....

My thoughts also when he released his site, I would not be at all surprised to see it roll out in some fashion.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sc on December 12, 2012, 19:04
I think they are selling more of their wholly owned content, and even if they sell fewer images they get to keep 100%, so profit wise they meet their targets.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 12, 2012, 19:12
Meanwhile... preparing my house for a new paradigm as I leave the istock ship....

Good luck with the voyage Wolfman!  Wishing you a fair wind and a good tide.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 12, 2012, 19:30
Wow, with her latest response I don't even know where to start.

To summarize

- There are too many of us adding too much content (and there are not enough buyers to keep pace)
- Their business is doing fine
- We should help with marketing (our 60-85% cut to them isn't enough)

So basically, she's saying that looking at their numbers, contributor's falling revenue hasn't affected them financially enough to make any major changes. And until it does they don't plan to do much other than fix broken stuff, communicate more, and ask us for help with marketing.

There, that should keep people happy.

Hmmm. To summarise ... Istock are basically f*cked.

I reckon Rebecca has genuinely looked into the issues, has probably concluded that the RC system is a major part of the problem, has approached her bosses at Getty about it ... and been told to 'f*ck off'. End of.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 12, 2012, 19:35
All I can do is tell you once again that the overall business is meeting our expectations.  The reality, as some of you have pointed out, is that there is an ever increasing number of contributors over time, and more content in the collections.   This is why I maintain that the primary focus of most of the people who work on iStock should be on bringing more new buyers in the door.

not that I want you guys (exclusives) getting out of iStock but seriously why keeping up on an agency that just said that, not only telling that it is your fault of having fewer sales but also to go and hunt buyers (when its their JOB)

-1 - istock is doing fine, needless to say with the help of contributors providing them content
0 - its not enough and we are doing badly, we need to be more competitive bla bla bla
1 - cut on royalties (RC's show up)
2 - their collection continues to grow with everybody effort
3 - we are now ready and will listen to you
4 - its actually your fault and on the new contributors (that do peanuts!!)
5 - go and get us more buyers
6 - we will pay you the same royalties (and iStock of course will do more $ spending zero)
7 - number 6 only happen if your work is better than what you have been doing, previous downloads don't matter, maybe starting a new portfolio under other name

it is certainly the 1st agency begging desperately for such thing, its sad and so low for a multi-millionaire company...
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gbalex on December 12, 2012, 19:44
I think they are selling more of their wholly owned content, and even if they sell fewer images they get to keep 100%, so profit wise they meet their targets.

I agree
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 12, 2012, 19:57
Yep, whatever is helping them meet expectations isn't all from contributors.

They've obviously been constantly planning for what they would need to do to keep squeezing contributors without taking a hit financially.

They may be meeting expectations now. But the fact that they bothered to show up and make an effort to do anything probably means some chart is showing them things are trending toward not meeting expectations sometime in the near future.

This is a test. Nothing more.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 12, 2012, 20:09
Hmmm. To summarise ... Istock are basically f*cked.
I reckon Rebecca has genuinely looked into the issues, has probably concluded that the RC system is a major part of the problem, has approached her bosses at Getty about it ... and been told to 'f*ck off'. End of.
You're almost certainly right.
600 posts and we've got nowhere.

"We are meeting our expectations" means nothing.

If I were trying this month to reach $$ I made in December 2007, one year after I started and with 1/7th of the files I have now, I might just reach my expectations - b
ut if the rest of the month is like yesterday and today, I might not.

Set the 'expectations' bar low, and you'll be likely to achieve your aims.

Chain yank, Rebecca; well done.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Jo Ann Snover on December 12, 2012, 20:41
RR is certainly not setting a new low in communications skills, but she still managed the defensive whine that suggested most of the problems are not her fault or Getty's responsibility. She started with the "you need to help by being nicer" insult and ended with the transparently ridiculous "sales are dropping 'cause there's too much content" coupled with the notion that she had real work to do so wasn't going to continue communicating.

I thought the majority of posts in that thread were (a) touching (b) sad and (c) a goldmine of business intelligence handed to her on a platter which she apparently has just turned her back on to go do her job...

You couldn't make this stuff up.

It does remind be a bit of the last days of the US election where the soon-to-be-losing camp was convinced it was winning and just would not look at any of the poll data that predicted accurately how the outcome went. That is giving RR the benefit of the doubt that she actually believes the stuff she's saying.

Do other people remember past "state of the company" speeches where management talked about how the company was growing - not "meeting expectations"? If you're not using the word growing, I think it's because you're not.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: cthoman on December 12, 2012, 21:03
All I can do is tell you once again that the overall business is meeting our expectations.  The reality, as some of you have pointed out, is that there is an ever increasing number of contributors over time, and more content in the collections.   This is why I maintain that the primary focus of most of the people who work on iStock should be on bringing more new buyers in the door.

Wow! That is the most awesomely honest thing I have ever heard.

This isn't just a problem for iStock. It's an inherent flaw in the business model of microstock for contributors. It's great to hear an agency actually admit this. Hopefully, some of them start working to solve it or they will be replaced by an agency or agencies that do.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: qwerty on December 13, 2012, 00:29
Yeah I should work harder bringing in buyers so you can pay me 16-17% if I manage to get a sale buried in the best match sort behind 500 agency shots.

They want it to be purely business decisions when it suits them and We're all in it togther buddy-buddy when it suits them.

Get $%%3d Istock. I will never ever refer a single buyer to your store. 

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: JPSDK on December 13, 2012, 00:39
What she really wanted, was us to stop spreading negative karma and scare buyers away.
And I bet, the the things they are going to say soon, has to do with it.

They are now sitting and sugar coating the coorporate BS.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 13, 2012, 01:21
Will the zoom feature work on my earnings chart :)

Like a macro lens......
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 13, 2012, 01:33
Has anyone else noticed the conspicuous abscence of any discussion of thinkstock. Seems like they did a great job getting our eyes off that particular ball. I am sure if it was under the IS banner it would feature a lot more in discussions about how terrible their compensation rates are.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 13, 2012, 02:10
Hmmm. To summarise ... Istock are basically f*cked.
I reckon Rebecca has genuinely looked into the issues, has probably concluded that the RC system is a major part of the problem, has approached her bosses at Getty about it ... and been told to 'f*ck off'. End of.
You're almost certainly right.
600 posts and we've got nowhere.

"We are meeting our expectations" means nothing.

If I were trying this month to reach $$ I made in December 2007, one year after I started and with 1/7th of the files I have now, I might just reach my expectations - b
ut if the rest of the month is like yesterday and today, I might not.

Set the 'expectations' bar low, and you'll be likely to achieve your aims.

Chain yank, Rebecca; well done.

She has a nice pair of legs though! :)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: BaldricksTrousers on December 13, 2012, 03:03
I think they are selling more of their wholly owned content, and even if they sell fewer images they get to keep 100%, so profit wise they meet their targets.

They no longer have targets, they have expectations. There is a big difference between the two: The expectation is that Greece will default on its debt and leave the eurozone; the target is to ensure Greece remains solvent and does not default.

It sounds as if the management know where iStock is headed (the expectation) and don't expect to be able to turn that round to meet any targets.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 13, 2012, 04:09
Wow, with her latest response I don't even know where to start.

To summarize

- There are too many of us adding too much content (and there are not enough buyers to keep pace)
- Their business is doing fine
- We should help with marketing (our 60-85% cut to them isn't enough)

So basically, she's saying that looking at their numbers, contributor's falling revenue hasn't affected them financially enough to make any major changes. And until it does they don't plan to do much other than fix broken stuff, communicate more, and ask us for help with marketing.

There, that should keep people happy.

Hmmm. To summarise ... Istock are basically f*cked.

I reckon Rebecca has genuinely looked into the issues, has probably concluded that the RC system is a major part of the problem, has approached her bosses at Getty about it ... and been told to 'f*ck off'. End of.
I doubt that she bothered the bosses at Getty.  But it doesn't look like istock are f*cked just yet.  I'm sure as that time approaches there will be a new leader that will make another attempt at improving communications.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 13, 2012, 04:37
Wow, with her latest response I don't even know where to start.

To summarize

- There are too many of us adding too much content (and there are not enough buyers to keep pace)
- Their business is doing fine
- We should help with marketing (our 60-85% cut to them isn't enough)

So basically, she's saying that looking at their numbers, contributor's falling revenue hasn't affected them financially enough to make any major changes. And until it does they don't plan to do much other than fix broken stuff, communicate more, and ask us for help with marketing.

There, that should keep people happy.

Hmmm. To summarise ... Istock are basically f*cked.

I reckon Rebecca has genuinely looked into the issues, has probably concluded that the RC system is a major part of the problem, has approached her bosses at Getty about it ... and been told to 'f*ck off'. End of.
I doubt that she bothered the bosses at Getty.  But it doesn't look like istock are f*cked just yet.  I'm sure as that time approaches there will be a new leader that will make another attempt at improving communications.

I think your right. At her level you dont go to your bosses at Getty, you use your own initiative. Further more I dont think Getty gives a * abot IS, really. They have been a thorn in the side of Getty untill they bought the thing.

There is no doubt at all that Getty wants the stock world to get back to what it used to be, by listening to some ppl working there its obvious.
So why should they pay IS any attention?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: RT on December 13, 2012, 06:24
Personally I couldn't care less about 'more communication from her or others from Getty', I don't go to iStockphoto for social networking I go there to see if they're selling my images which, correct me if I'm wrong, is the purpose of the site. I'd rather nobody from HQ communicated with me, instead I'd prefer they got on and did what they're meant to do and sell our content.
The problem is, as we've seen on many occasions, there will be a select number of naive contributors that will believe this BS and reply with some heart felt, vomit inducing dribble thanking her, and to this end as normal nothing will get done and the site will continue along the downward slope that it's been on for the past couple of years.
So Rebecca if you read this, don't bother replying, not even on your precious weekend, just get on and do the job you're being paid for, it's not an impossible task as thousands of other bigger companies than yours can/do run and maintain a sales website completely trouble free, oh and stop pretending that everything is fine at iS, I,we,you and the rest of the industry all know it's sinking rapidly, it may come as a surprise but quite a lot of us keep track of sales figures you know.
Title: Nippyish note from Rebecca Rockafellar
Post by: iStop on December 13, 2012, 06:57
From RR
Quote
In response to a great question raised today in this thread, a couple of folks from the content team are writing up a post that addresses what you, as an individual contributor, can do to drive your business forward on iStockphoto.  We have some good thoughts on this and will share ASAP.

I guess I obviously missed the point of hiring iStock as my agent when I signed up with them to be my exclusive sales representative. I made the obvious mistake of expecting them to take on the sole responsibility of selling my pictures for me while I took on the sole responsibility to create content for them to sell. You see it's not like that at all. I am spending way too much time creating content it seems and not enough time promoting it on my own. In fact, pretty soon iStock will be paying themselves even more to do less for me than what they are doing now when they cut everyone's royalty rates as people fail to reach their RC targets in the future.

What I realized though about this latest nonchalant post from HQ is that they don't take our rants and raves seriously, nor do they feel they need to act on or respond to them. That's right, we are just venting, but we will eventually get in line with it once we have gotten it off our chests. So they believe no matter what **IT they shovel on top of us that we will just suck it all up as we have always done and grin and bare it because they are still the best deal in town. And 30% of what we were earning before is still better than nothing for us so we aren't going to go anywhere.

Well it will be interesting to see what happens when the bigger, better deal eventually comes along as it always does in business when the top company in an industry gets complacent and other companies see it as an opportunity to take away market share. Then when exclusives start walking out in single file to take the better offer, and not looking back, iStock bean counters will be gobsmacked. They will be simply left with a whole bunch of over-priced, non-exclusive content.

They won't care at that point though I assume because the people pushing the wrong buttons now on the iStock side will already have been made redundant and the next investment banker group will already be at the helm thinking of new ways to squeeze a dollar out of a quarter.
Title: Nippyish note from Rebecca Rockafellar
Post by: iStop on December 13, 2012, 07:15
Personally I couldn't care less about 'more communication from her or others from Getty', I don't go to iStockphoto for social networking I go there to see if they're selling my images which, correct me if I'm wrong, is the purpose of the site. I'd rather nobody from HQ communicated with me, instead I'd prefer they got on and did what they're meant to do and sell our content.
The problem is, as we've seen on many occasions, there will be a select number of naive contributors that will believe this BS and reply with some heart felt, vomit inducing dribble thanking her, and to this end as normal nothing will get done and the site will continue along the downward slope that it's been on for the past couple of years.
So Rebecca if you read this, don't bother replying, not even on your precious weekend, just get on and do the job you're being paid for, it's not an impossible task as thousands of other bigger companies than yours can/do run and maintain a sales website completely trouble free, oh and stop pretending that everything is fine at iS, I,we,you and the rest of the industry all know it's sinking rapidly, it may come as a surprise but quite a lot of us keep track of sales figures you know.

Extremely well put. Truer words never spoken.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Sean Locke Photography on December 13, 2012, 07:24
If I were Yuri Arcurs, I would be wondering what would happen if I cut a deal with the top 40 exclusives.....

My thoughts also when he released his site, I would not be at all surprised to see it roll out in some fashion.

I'm not sure you'll find any exclusives interested in "cutting a deal" with that business.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: PaulieWalnuts on December 13, 2012, 07:36
From RR
Quote
In response to a great question raised today in this thread, a couple of folks from the content team are writing up a post that addresses what you, as an individual contributor, can do to drive your business forward on iStockphoto.  We have some good thoughts on this and will share ASAP.

I guess I obviously missed the point of hiring iStock as my agent when I signed up with them to be my exclusive sales representative. I made the obvious mistake of expecting them to take on the sole responsibility of selling my pictures for me while I took on the sole responsibility to create content for them to sell. You see it's not like that at all. I am spending way too much time creating content it seems and not enough time promoting it on my own. In fact, pretty soon iStock will be paying themselves even more to do less for me than what they are doing now when they cut everyone's royalty rates as people fail to reach their RC targets in the future.

What I realized though about this latest nonchalant post from HQ is that they don't take our rants and raves seriously, nor do they feel they need to act on or respond to them. That's right, we are just venting, but we will eventually get in line with it once we have gotten it off our chests. So they believe no matter what **IT they shovel on top of us that we will just suck it all up as we have always done and grin and bare it because they are still the best deal in town. And 30% of what we were earning before is still better than nothing for us so we aren't going to go anywhere.

Well it will be interesting to see what happens when the bigger, better deal eventually comes along as it always does in business when the top company in an industry gets complacent and other companies see it as an opportunity to take away market share. Then when exclusives start walking out in single file to take the better offer, and not looking back, iStock bean counters will be gobsmacked. They will be simply left with a whole bunch of over-priced, non-exclusive content.

They won't care at that point though I assume because the people pushing the wrong buttons now on the iStock side will already have been made redundant and the next investment banker group will already be at the helm thinking of new ways to squeeze a dollar out of a quarter.

Well said. Unfortunately, this is probably pretty accurate.

They've made it clear they're satisfied with their business performance and contributor performance isn't their concern.

Not a surprise really. It's business and every business operates to meet the goals that have been created. Contributor satisfaction and performance don't seem to be one of the goals. I think we're hoping for Costco ethics but are getting the Walmart treatment.

As contributors our only option is to decide whether or not to accept the conditions. And while I appreciate the opportunity I've been given by these agencies I've also been working to make stock a less prominent part of my photography earnings so I can be in a better position to decide if I want to accept the conditions.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: aspp on December 13, 2012, 08:36
All I can do is tell you once again that the overall business is meeting our expectations

She means Getty as a whole.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 13, 2012, 08:49
If I were Yuri Arcurs, I would be wondering what would happen if I cut a deal with the top 40 exclusives.....

My thoughts also when he released his site, I would not be at all surprised to see it roll out in some fashion.

I'm not sure you'll find any exclusives interested in "cutting a deal" with that business.
I can understand why but I do think exclusives running their own site might be an option worth considering.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: JPSDK on December 13, 2012, 16:20
Or make a mass deal with an excisting agency. Make a new collection within it.

They could call it "iflight" or something. Then it would be remembered.

It would be a nice collection for another agency to have. Like one of the 50/50 agencies.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Jeffrey on December 13, 2012, 19:23
I will repost this just in case they would delete the post.  :D

---

We've been thinking for some time that we need to make changes to how we communicate to the contributor community at iStock. We created the iStock HQ alias to post from last year, because we thought it would be a good vehicle through which many different people could contribute. And frankly, I had watched the forums for some time and was not excited about getting myself or other key members of our team pulled into conversations that often carry on well beyond their useful life and end up wasting valuable time for all parties involved, even sometimes ending in personal attacks.

In the ensuing year or so, things have gotten even uglier on the forums. I accept that part of the problem is that we aren't communicating enough, and another part of it is that there have been a variety of issues that have you worried about iStock performance. I don't want to turn this into a revenue thread, so will just say that any rumors of iStock's impending demise are incorrect. We are still, by far, the number 1 microstock site revenue-wise. That said I'd like to continue on the subject of communications…

To dispel one more rumor, we do read the forums, in fact there are many people across Getty Images who read the forums every day. On the worst days it is like watching a car-crash – something horrible that you cannot look away from.
We get it, you guys are mad. And reading the forums for the past year has made it clear that some of you think we are lazy, incompetent, greedy or uncaring. The reality is that there are a few hundred people across Getty Images working as fast and as hard as they can to drive iStock forward. I can't easily convey in a forum post how hard it is to do that, how complex this business is, but presumably that's why you have chosen us as your distributor, so you don’t have to worry about things like marketing, ecommerce, localizing into eleven languages, search engine relevance, global website scalability (the list goes on and on). We’ve got that end of things.

IMO, if we could to step back together and do a collective reset, we would return the forums to a more productive place for sharing of information about the iStock business, be that HQ to the community or peer to peer. It is not a very civilized place at the moment. I'll take part of the blame for that since we changed our communication style this past year and aren't sharing enough information, but I will need all of your help to turn the tone around.

It is a well known internet phenomenon that people are more rude from behind a computer because it is easier to be rude to someone you have never met, particularly if they are posting from an alias. We're going to come out from behind the HQ alias, as it were, by having some of the key people that are working on the programs that you care about log in with their own membernames and start to directly communicate with you. We feel this is the right thing to do to help change the tone. We may also be sharing things with you that our competitors would find interesting. I cannot see any way around this, but there are guaranteed to be times when you want more information than it would be wise for us to give. And we're just going to say that, and ask that you understand this reality. Your part in this reset is to listen, ask sensible questions, be patient as we tackle any issues that arise, and try to take the vitriol and hyperbole down a notch.

Over the next few weeks you will see various Getty Images employees participating in the forums on the topics on which they are experts to provide first hand information where it's needed. As always Lobo will be there to provide additional support and to help us keep the conversation productive.

I don't expect I can reassure everyone here that we have your best interests at heart, but we do. That's because our interests are aligned – when iStock is successful we're all successful.

Very much looking forward to some civilized and constructive conversations with you all.
Rebecca
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: lisafx on December 13, 2012, 21:24
Istock's signed their own death warrant.  *ETA - I posted about istock signing their death warrant and then saw Joe's post saying exactly the same thing.  He said it first and best, but great minds think alike ;D )

Here are my feelings, as expressed in the istock thread (for however long they manage to avoid deletion):

Well, I am just going to have to be frank here.  Evidently any adjustment to the RC credit system is off the table, and without that, there is no way to regain the good will of most of the contributor community.  We are here to sell images and make money, and when the site continues to take a higher and higher percent of our work, there is no way to feel good about that company.  Contributors who are also buyers have no incentive to buy here anymore, and none of us have any incentive to refer the site to buyers.  Unless this one issue, which is CRUCIAL to contributors bottom lines, is remedied, the site will continue its decline.  No amount of communication or (loooong overdue) bug fixes will matter if there are no buyers, and the buyers aren't likely to come back to a place that is paying artists so poorly.

Clearly this thread was an exercise in PR and not a serious effort to repair relations with contributors, because money IS what's going to make us happy. 
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sgoodwin4813 on December 14, 2012, 00:35
Brava!

That pretty much sums it up.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Reef on December 14, 2012, 00:44
Well, I am just going to have to be frank here.  Evidently any adjustment to the RC credit system is off the table, and without that, there is no way to regain the good will of most of the contributor community.  We are here to sell images and make money, and when the site continues to take a higher and higher percent of our work, there is no way to feel good about that company.  Contributors who are also buyers have no incentive to buy here anymore, and none of us have any incentive to refer the site to buyers.  Unless this one issue, which is CRUCIAL to contributors bottom lines, is remedied, the site will continue its decline.  No amount of communication or (loooong overdue) bug fixes will matter if there are no buyers, and the buyers aren't likely to come back to a place that is paying artists so poorly.

Clearly this thread was an exercise in PR and not a serious effort to repair relations with contributors, because money IS what's going to make us happy.

Well said Frank :-)

Shame its been locked but not unexpected.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ClaridgeJ on December 14, 2012, 01:35
Istock's signed their own death warrant.  *ETA - I posted about istock signing their death warrant and then saw Joe's post saying exactly the same thing.  He said it first and best, but great minds think alike ;D )

Here are my feelings, as expressed in the istock thread (for however long they manage to avoid deletion):

Well, I am just going to have to be frank here.  Evidently any adjustment to the RC credit system is off the table, and without that, there is no way to regain the good will of most of the contributor community.  We are here to sell images and make money, and when the site continues to take a higher and higher percent of our work, there is no way to feel good about that company.  Contributors who are also buyers have no incentive to buy here anymore, and none of us have any incentive to refer the site to buyers.  Unless this one issue, which is CRUCIAL to contributors bottom lines, is remedied, the site will continue its decline.  No amount of communication or (loooong overdue) bug fixes will matter if there are no buyers, and the buyers aren't likely to come back to a place that is paying artists so poorly.

Clearly this thread was an exercise in PR and not a serious effort to repair relations with contributors, because money IS what's going to make us happy.

EXELLENT!  and now when all PR avenues are closed, they close the threads and hide in shame. What a load of total and utter bollocks.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microstock Posts on December 14, 2012, 01:45
'Changes in the way we communicate to the iStock community'

"This thread has been locked."

 ???
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Ploink on December 14, 2012, 02:08
Plus ça change, plus c’est la même chose  ;D
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: aspp on December 14, 2012, 06:26
She was spot on when she described Getty as lazy, incompetent, greedy and uncaring. It could be their slogan.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 14, 2012, 09:40
Plus ça change, plus c’est la même chose  ;D

une crepe nutella pour moi ;D
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Microbius on December 14, 2012, 09:41
Well the discussion was pretty much finished when she made the go f*ck yourselves post right?
You know this one:
"We are not contemplating changes to the RC system at this time
Nor are we contemplating changing the recently published RC levels at this time
We will continue to work on Best Match to balance the need to show bestselling material with new material, with the right spread of products, always ensuring the highest relevance possible – our work here never stops"

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: rubyroo on December 14, 2012, 09:43
Totally agree Microbius.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 14, 2012, 09:51
Well the discussion was pretty much finished when she made the go f*ck yourselves post right?
You know this one:
"We are not contemplating changes to the RC system at this time
Nor are we contemplating changing the recently published RC levels at this time
We will continue to work on Best Match to balance the need to show bestselling material with new material, with the right spread of products, always ensuring the highest relevance possible – our work here never stops"


All the real decisions are being made by Getty. Don't forget that Getty would perceive any royalty being paid at more than 20% to be over-generous. The RC system is their way of edging closer to that average by stealth.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 14, 2012, 09:58
Mission accomplished! Thank you to everyone who took part in our Make the Difference campaign.

We were able to reach our goal of 50,000 downloads. In fact, we blew it out of the water with a total of 66, 222 extra downloads. Amazing job!

It feels wonderful to support so many great causes. Thanks for helping make a difference!

For more information about the charities, visit our website:
http://www.istockphoto.com/article_view.php?ID=1465?esource=soc_gl_istockphoto_twitter_ (http://www.istockphoto.com/article_view.php?ID=1465?esource=soc_gl_istockphoto_twitter_)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: sharpshot on December 14, 2012, 10:34
^^^That's interesting.  Not sure if they actually beat last years number of downloads or if they beat their estimate?  Would be nice if one of the charities was for stock photographers that can no longer afford to feed themselves :)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: Ploink on December 14, 2012, 11:16
une crepe nutella pour moi ;D

Unfortunately what they serve has an extra "a" and is lacking two "e"s
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: ShadySue on December 14, 2012, 11:17
Mission accomplished! Thank you to everyone who took part in our Make the Difference campaign.
We were able to reach our goal of 50,000 downloads. In fact, we blew it out of the water with a total of 66, 222 extra downloads. Amazing job!
It feels wonderful to support so many great causes. Thanks for helping make a difference!
So did they donate $66,222?
I wonder who got all the extra downloads?

ETA: No, I see they only donated $50,000 and kept the rest for themselves.
I guess that was all they committed to do, but greedy nevertheless.
Once I sent a donation to MSF for a specific campaign and they actually emailled me to say they'd reached their target and asked if I wanted my small donation refunded or to go into their general fundraising.
Guess which charity I feel comfortable about?

Still wonder about all the extra dls when almost everybody from SuperSean down to me is having a dreadful month, or months.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: luissantos84 on December 14, 2012, 12:58
une crepe nutella pour moi ;D

Unfortunately what they serve has an extra "a" and is lacking two "e"s

been there in 2008 and it was real nutella, maybe they fill it up with other stuff ;)
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: pancaketom on December 15, 2012, 16:30
Well, I had some communication for that thread, but I see the "new communication" is like the "new trust" from Istock and the thread is closed. Needless to say I won't be sending them any of my new images or referring anyone there, in fact whenever I can I suggest buyers avoid IS like the plague.

Not really surprising - I guess the only real info from that whole thread was how much big exclusives sales were down.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: lisafx on December 15, 2012, 18:46

Not really surprising - I guess the only real info from that whole thread was how much big exclusives sales were down.

That info was pretty shocking.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: qwerty on December 15, 2012, 18:56
Exclusive need to just keep with isolated apples. No competition from Agency files.
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: gostwyck on December 15, 2012, 21:22

Not really surprising - I guess the only real info from that whole thread was how much big exclusives sales were down.

That info was pretty shocking.

Exactly. More than 'pretty shocking' in fact. It might even be 'unsustainable'. Where have I heard that before?
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: wolfman on December 16, 2012, 07:24

Not really surprising - I guess the only real info from that whole thread was how much big exclusives sales were down.

That info was pretty shocking.

Exactly. More than 'pretty shocking' in fact. It might even be 'unsustainable'. Where have I heard that before?

I was just thinking, with big time exclusives sales dropping, the old royalty system is looking a lot more sustainable now...

If you do the maths, some diamond exclusives income has dropped by 50% –  and funnily enough 50% of diamond 40% royalty is 20% - Getty's magic royalty number...

Don't believe they can't predict the Best Match, they're working it to their advantage all the time.
Title: Re: Note from Rebecca Rockafellar
Post by: Tryingmybest on December 21, 2012, 18:37
Or we can just reject it with a nice rejection notice:  ;D

We're sorry, but we found the overall composition of this note lacking sincerity and truthfulness and therefore not suitable as worth reading. With the rapid growth of the dissatisfaction with iStuck, we give valuable consideration to each note but unfortunately cannot accept all silly talk. Please don't take it personally. This isn't necessarily a reflection of your integrity, rather a decision by contributors to determine your message as real.  :o

ISTOCK MANAGEMENT QUOTE OF THE YEAR AWARD!

"We get it, you guys are mad. And reading the forums for the past year has made it clear that some of you think we are lazy, incompetent, greedy or uncaring."

Gawd I love it!
Title: Re: Nippyish note from Rebecca Rockafellar
Post by: jamesbenet on December 21, 2012, 22:01
Late to the party but read both of these threads for hours. 

My view:

There is a max exodus of exclusives and it may be accelerating. I dropped Video in June and I can easily say it was a good decision on my end now.

They don't really care about exclusive erosion, they are changing the best match to slowly but surely notching that RC system so that most exclusives get 25% and Independents 15%.

We all know that scrapping the RC system is the only way to get any sort of contributor attitude improvement.  It has been made clear that is not in the cards so its a lost cause. 

The Getty model is 30% or 25% depending on the artist deal for the most part so the iStock 35%, 40% or 45% is a fluke by any measure to the Getty system.  They want to fix that bug and I believe they will do it for good.

The sad part of all of this is that it really doesn't matter what they do in the end, the damage is done and the constant influx of files into the microstock model makes for a bleak future for anyone except those that can build a 40%+ of new files every year.

Impossible in my view.

Title: Re: Nippyish note from Rebecca Rockafellar
Post by: markrhiggins on December 22, 2012, 00:21
note that it would be impossible for anyone starting out to get to 40% with the current system.