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Author Topic: November Stats Are Up-to-Date  (Read 19645 times)

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wut

« Reply #75 on: December 08, 2011, 15:03 »
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Same thing here I see my balance fluctuating, increasing without any new visible sales etc.

They always make it up to the buyers, no matter how short the blackout is or even how small the problem/bug is. Nothing is right for us for a couple of weeks, yet they don't even give us what we earn, they treat us as scum.

I can't believe what a cesspool IS has become...


« Reply #76 on: December 08, 2011, 16:51 »
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My guess is, we are seeing the results from two or more different rotating servers. When we see the older server which is more stable, the results are more correct. When we see the new server which is not functioning properly, we see the comic fluctuations.

I still have no clue which images got downloaded from Nov. 26 to Dec. 3.

ShadySue

  • There is a crack in everything
« Reply #77 on: December 08, 2011, 17:15 »
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They always make it up to the buyers, no matter how short the blackout is or even how small the problem/bug is. Nothing is right for us for a couple of weeks, yet they don't even give us what we earn, they treat us as scum.
But it's not just the inconvenienced buyers who visited the site who benefit at our expense. The codes they give out during the outage are widely disseminated across the web. The only Pollyanna hope I have it that these might bring in 'new money'.

Noedelhap

  • www.colincramm.com

« Reply #78 on: December 08, 2011, 17:50 »
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If I hadn't lost my patience with this pathetic Istock-site already, I'd lose it now. I want to see my stats, my proper balance and my last downloads. NOW.

ShadySue

  • There is a crack in everything
« Reply #79 on: December 08, 2011, 17:53 »
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If I hadn't lost my patience with this pathetic Istock-site already, I'd lose it now. I want to see my stats, my proper balance and my last downloads. NOW.
Didn't you read what Lobo wrote? "Let's all save the time it takes to post unhelpful complaints and wait for news."

Noodles

« Reply #80 on: December 08, 2011, 18:06 »
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It really is one step forward and 64 steps backwards and I'm not even sure about the one step forward. Can't believe it to be honest. I'll log back in after Xmas else its too depressing.

« Reply #81 on: December 08, 2011, 20:20 »
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Not that it will ever happen, but they seriously need an audit.  I mean, when you can't report on royalties / downloads for a two week period of time, and have no idea when you will be able to, you've got serious issues, and the trust erodes daily.

Noedelhap

  • www.colincramm.com

« Reply #82 on: December 09, 2011, 08:27 »
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If I hadn't lost my patience with this pathetic Istock-site already, I'd lose it now. I want to see my stats, my proper balance and my last downloads. NOW.
Didn't you read what Lobo wrote? "Let's all save the time it takes to post unhelpful complaints and wait for news."

Yeah, waiting, something Istock is very fond of. Waiting till eternity.

ShadySue

  • There is a crack in everything
« Reply #83 on: December 09, 2011, 08:47 »
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If I hadn't lost my patience with this pathetic Istock-site already, I'd lose it now. I want to see my stats, my proper balance and my last downloads. NOW.
Didn't you read what Lobo wrote? "Let's all save the time it takes to post unhelpful complaints and wait for news."

Yeah, waiting, something Istock is very fond of. Waiting till eternity.
AKA "how to p*ss off your suppliers without really trying".

Anyway, JJRD told us a year ago it was all about a "different kind of trust". So far undefined.

« Reply #84 on: December 09, 2011, 13:24 »
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More news from Lobo regarding the 'fix';

"Yep, we missed this estimate. We now have a confirmed MONDAY launch of this fix. If that changes we will let people know as soon as we are able. I'm thinking a heads up with be provided no earlier than mid-day Monday if there are any issues. Sorry, folks. If there were alternatives I can assure you we would be considering them."

From this thread: http://www.istockphoto.com/forum_messages.php?threadid=337603&page=10#post6553825

« Reply #85 on: January 04, 2012, 22:53 »
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Hate to resurrect this thread but my "My Uploads" page is busted again; not showing today's downloads in the "Last DL" column.  Anyone else experiencing this?

« Reply #86 on: January 04, 2012, 23:11 »
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I have two sales from today showing (last one dated Jan 4, 8:27 a.m.), but my earnings from the 3rd haven't shown up in the stats area yet.

KB

« Reply #87 on: January 04, 2012, 23:19 »
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I use a little program that retrieves sales for the entire month. I ran it on Jan 1, and again just now. November gained a bunch of sales, but December lost about 20%! What a mess ....

« Reply #88 on: January 05, 2012, 01:31 »
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My istock stats page are just showing sales from January first, so I'm really not up-to-date.  That particular page has always been behind by a day or two, so I'm not surprised.  But they supposedly had fixed the "My Uploads" page.  I'm still seeing just one download for today under the "Last DL" column, but I know from my account balance that I had more.  I checked my recent best-seller and it sold twice today, none of which is showing up under my "Last DL" column.  Frustrating that istock doesn't seem to be able to resolve this.

Microbius

« Reply #89 on: January 05, 2012, 01:43 »
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My stats are also allover the place. Money's gone up daily but no sales reported on bars for last two days. I can see the (or some of the?) sales on the "My Uploads" page though (?)

« Reply #90 on: January 05, 2012, 01:44 »
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Hate to resurrect this thread but my "My Uploads" page is busted again; not showing today's downloads in the "Last DL" column.  Anyone else experiencing this?

I don't know if the information showing is right, but I do have a number of downloads showing for today. How do you know that there were sales if you don't see them?

« Reply #91 on: January 05, 2012, 01:48 »
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Hate to resurrect this thread but my "My Uploads" page is busted again; not showing today's downloads in the "Last DL" column.  Anyone else experiencing this?

I don't know if the information showing is right, but I do have a number of downloads showing for today. How do you know that there were sales if you don't see them?

Don't know about Sedge, but I watch the "Balance" number at the bottom of the page.  It's the only thing that ever seems to be working right. 

I've always thought IS had a bad habit of trying to do too much at one time.  It's why I've always appreciated SS...they keep it simple.

« Reply #92 on: January 05, 2012, 02:18 »
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Yes, my account "Balance" figure was the tip-off.  I knew that I had made at least $20 today, but I was only seeing one $3 sale displayed in my "Last DL" column.  I looked at the individual sales stats for one of my recent best-sellers, and sure enough those showed that it had sold twice today.  However, those sales never made it to my "My Uploads" page.  Guess it's still buggy.

ShadySue

  • There is a crack in everything
« Reply #93 on: January 05, 2012, 07:47 »
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It might be, from inference, that when the sales went up for the gap time, they disappeared from showing as a most recent sale. Like when you get two sales on one day (or more) but you only see the pic once, or if a pic sells today, it disappears from yesterday's total. Seems like it might have been that if a file you sold yesterday also sold in the gap time, if disappeared from yesterday.
I could (obviously) be wrong, but my sales from yesterday are intact, but none of them sold within the 26 Nov - 3rd Dec period.
Oh, I see Sean has said the same on the iStock thread.

« Reply #94 on: January 05, 2012, 10:14 »
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That may explain why my stats looked OK for yesterday. I had beach day :) The shots that sold were all of beaches or waterfront in various parts of the world. Back in the missing time it was other stuff, mostly Christmas. So if there was no overlap between sales on the two periods, yesterday's sales would have been left untouched.

Edited to add that I looked at the bar chart for download totals for yesterday (4th) and noticed there was one more download listed than was showing. I checked a best-seller file and sure enough it accounted for the missing money and was shown in my_uploads for the December 2nd even though it has sold many times since.

In the recent past we've had balance numbers go up and down unexpectedly (server problems), admin adjustments made with no notification and then there are partner program sales (I apparently had one sale at the end of November from the 10 or so that were then transferred). But seeing the sales in a bestselling file has never been "off" - if it shows there, it happened (at least they've never effed it up before, so until they do we can view it as a stable indicator) :)

The scary thing is that if no one had mentioned this I would never have checked and it wasn't immediately obvious that something was wrong. This time there's no missing money, just a crap display of what sold, but they keep messing up with our payments and we have no progress at all on more detailed reporting of sales/refund data. If I could post in the iStock forums I might go stir up more trouble on the subject - it's possibly futile anyway (writing code costs money and they don't want to spend any money on contributors if they can avoid it).
« Last Edit: January 05, 2012, 11:59 by jsnover »

ShadySue

  • There is a crack in everything
« Reply #95 on: January 05, 2012, 13:40 »
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they don't want to spend any money on contributors if they can avoid it).

Tsk, Joanne, you must know they're "very focused on bringing a supporting structure and exceptionally Minilypse-centric year to the community".
http://www.istockphoto.com/forum_messages.php?threadid=339075&page=1

« Reply #96 on: January 05, 2012, 20:54 »
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they don't want to spend any money on contributors if they can avoid it).

Tsk, Joanne, you must know they're "very focused on bringing a supporting structure and exceptionally Minilypse-centric year to the community".
http://www.istockphoto.com/forum_messages.php?threadid=339075&page=1


I've a bridge I'd like to sell you... :)

I would love to have back what was there in 2009/10, but when they can't deliver PNG support (beyond saying it's "coming soon"), Feast looks like a distraction and Logos look more and more like Miss Haversham as the cobwebs collect, I have a hard time getting too worked up about this latest initiative. Oh, and I forgot to mention the Facebook Christmas cards and the new-and-improved referral program...


 

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