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Author Topic: November Stats Are Up-to-Date  (Read 19646 times)

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« on: December 02, 2011, 03:02 »
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My November earnings and download stats have been updated. 


« Reply #1 on: December 02, 2011, 03:24 »
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Mine are still stuck at Nov 26.
RC's are updated to god-knows-when.

« Reply #2 on: December 02, 2011, 03:38 »
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Mine still look well down on what I think they should be, unless my sales almost stopped when the earnings weren't being reported.  My last download still shows as 01/11/2011.  I have no data from the 26th and several days before that look wrong.  Their inability to fix this when they take such a huge commission is alarming.  The least we should have is a site that works.  All the other sites that make less money seem to be able to fix problems quickly.  What happens if istock have a problem like this on the buyers side?
« Last Edit: December 02, 2011, 03:41 by sharpshot »

wut

« Reply #3 on: December 02, 2011, 04:33 »
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Mine are still stuck at Nov 26.
RC's are updated to god-knows-when.

+1

« Reply #4 on: December 02, 2011, 06:20 »
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Mine have been updated, but I'm not convinced they're accurate.  There are certainly discrepancies between the sales showing on the stats page and actual sales, as I have days showing zero sales on the graph but I know from checking the download details for individual files that I did have sales on those days.

On the other hand, it does show downloads in December on the bottom graph when the other graphs don't show any, so maybe they've just added the missing sales from November into the December stats!  I guess that would be one way of sorting out what must be quite a mess...

Another day, another SNAFU...

ShadySue

  • There is a crack in everything
« Reply #5 on: December 02, 2011, 06:44 »
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Nope, my stats stop at the 26th, but my balance has been growing since then.
My 'Regular downloads by file type (updated daily)' has gone up since yesterday.

« Reply #6 on: December 02, 2011, 08:11 »
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Just in case it broke again, I checked mine again, and everything is still working.  Perhaps the fix will take a little time to wind through the database?

The rest of my month is outstandingly awful.  Worst month since 2006, which makes me wonder if the sales reporting problem wasn't happening all month long.

« Reply #7 on: December 02, 2011, 08:38 »
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Mine are still stuck at Oct. 31st.

« Reply #8 on: December 02, 2011, 12:28 »
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Mine are still stuck at Oct. 31st.

Me too ... I wonder if they're manually updating people's database entries from highest to lowest selling (or randomly).

Seems like a strange way to do things ... I've never seen an e-commerce site with such a hairy-scary, willy-nilly approach to things.  Then again I've never participated in any other e-commerce site as a vendor before, only as a consumer.

If they are unable to recruit sufficiently skilled web/DB developers in Calgary ... and if Getty still gives a hoot about microstock ... and if it's as a big a business as they claim it is ... then at some point they must surely be planning to pull the plug on Calgary and start all over again with fresh code in a fresh location.  There must be a location somewhere that has a cluster of companies which do e-commerce software development and where there is a critical mass of skilled developers and colleges/universities which train people for that industry.  Even if the salaries and office space are more expensive, it has GOT to be more cost effective than what they are doing now.

helix7

« Reply #9 on: December 02, 2011, 12:35 »
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Mine are stuck as well.

I won't trust any numbers for November until some December stats start to register.

« Reply #10 on: December 02, 2011, 12:37 »
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Mine are still stuck in October.  But maybe they don't update the numbers for non-exclusives anymore  :-)

rubyroo

« Reply #11 on: December 02, 2011, 12:40 »
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Strange that different people are stuck at different places...

« Reply #12 on: December 02, 2011, 12:44 »
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My stats look OK, but I still cannot see what images were downloaded during Nov.

« Reply #13 on: December 02, 2011, 13:40 »
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My stats look OK, but I still cannot see what images were downloaded during Nov.

Same here.

tee

« Reply #14 on: December 02, 2011, 13:51 »
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I'm seriously starting to worry that sales aren't even being tracked properly at this point. People have asked on the forum but iS hasn't given any answer as to how sales are tracked differently/better than the rest and why they're accurate while the rest of the site remains buggy. I mean, it was working a few weeks ago - why is it taking so * long to fix? Anyway... I'm still stuck on Nov. 1st. My balance has gone up but it's way slower than even the crappy normal of these last couple months so I don't know if that can be trusted either.

« Reply #15 on: December 02, 2011, 13:54 »
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how long now? 2 weeks? more? great stuff really

lisafx

« Reply #16 on: December 02, 2011, 14:08 »
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My stats look OK, but I still cannot see what images were downloaded during Nov.

Same here.

Me too.  My stats graph is updated, but individual sales page is still stuck on 11-01-11 for me. 

It really didn't change my total enough to recalculate anything in the stats thread though.  Still dismal.  11/30 looks like a weekend. 

« Reply #17 on: December 02, 2011, 14:09 »
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I clicked on a couple of my best sellers and they showed individual sales for the month of November.  It really baffles me why the "my_uploads" page doesn't reflect these.  It would be nice to know what's selling and what isn't, without clicking on hundreds of photos individually.  It's hard to plan new shoots and it's hard to get enthused about processing and uploading new content.

« Reply #18 on: December 02, 2011, 14:10 »
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Just to ensure we are all looking at the same page, my OP refers to the stats on http://www.istockphoto.com/user_view.php , not http://www.istockphoto.com/my_uploads

« Reply #19 on: December 02, 2011, 15:06 »
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Just to ensure we are all looking at the same page, my OP refers to the stats on http://www.istockphoto.com/user_view.php , not http://www.istockphoto.com/my_uploads


Neither of mine are correct (I think) - it is possible I had no sales for the last 27 days of the month on IS, but my balance did increase, so I doubt it.

« Reply #20 on: December 02, 2011, 15:17 »
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My royalties and downloads (blue bar graphs) have not updated since November 26th.  On the "My Uploads" page, I'm still seeing my most recent sale as being from November 1st.  Very frustrating and unprofessional.

 ???

« Reply #21 on: December 02, 2011, 16:16 »
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Mine still show my last sale as of Nov 1st, although I had taken note of many sales afterwards. Not really fixed, what is scary.

wut

« Reply #22 on: December 02, 2011, 16:22 »
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My stats graph is updated, but individual sales page is still stuck on 11-01-11 for me. 


My aren't...

ShadySue

  • There is a crack in everything
« Reply #23 on: December 02, 2011, 17:00 »
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Joyze's post (5 mins ago):
This afternoon (at 3PM MT) we're going to implement a two stage fix for the "My Uploads" page stats bugs. Here are the details:

1. Today, we will update the stats data up to 4:00pm MT on November 26, 2011. These stats will update immediately when the code pushes. People who have not seen downloads occur since November 1st will immediately see a bump in their stats.

2. You will also start to see statistics update from the time of the fix.

3. You will be missing stats from 4:01pm MT on November 26th until the time this fix is live. (We have this data - we are just working on a script to re-generate the gap in the data)

4. When the second script is ready, we'll post again and you will see another update of this missing information and all stats will then be at the correct levels.  This second script we anticipate being ready by the end of next week.

Thanks everyone for your patience on this. We apologize for the delay in getting this fixed.

http://www.istockphoto.com/forum_messages.php?threadid=337819&page=1

ShadySue

  • There is a crack in everything
« Reply #24 on: December 02, 2011, 17:03 »
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I wonder how it is that some of us have stats up to 26th Nov and some haven't any for the whole of Nov.

« Reply #25 on: December 02, 2011, 17:06 »
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woa!  just checked and I see the downloads now through 11/24.

« Reply #26 on: December 02, 2011, 17:07 »
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I still hope my stats for the week up to the 26th are wrong, I expected that week to be slow but my sales were diabolical.

« Reply #27 on: December 02, 2011, 17:31 »
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woa!  just checked and I see the downloads now through 11/24.


Me, too!  Mine are through November 25.  IS is slowly coming back to life.

So...regarding my previous post, I can now see download stats on http://www.istockphoto.com/my_uploads.php and earnings graph stats on http://www.istockphoto.com/user_view.php
« Last Edit: December 02, 2011, 17:34 by Karimala »

« Reply #28 on: December 02, 2011, 18:23 »
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I wonder how it is that some of us have stats up to 26th Nov and some haven't any for the whole of Nov.

I think it's her terminology that's confusing.  The update is for the Last DL column on the My Uploads detail page.  I'm now showing lastest DL through Nov. 26 instead of the previous Nov. 1.

My profile stats page has always had the bar graph showing up to the 26th, just nothing after that on the Royalties or DL's graphs, only the DL by file type would show increased count.

« Reply #29 on: December 02, 2011, 18:26 »
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I used Sean's GreaseMonkey script to check my November downloads, and unless iStock has missed some sales from the chart on the user_view page (mine shows a bar for every day in November), Sean's script shows about $20 and 20 sales more than the iStock bar charts show.

I'll wait until iStock says they've got everything up to date and see if it changes before contacting contributor relations about this.

Many thanks to Sean for doing this. Some people in the iStock thread are suggesting that running this is loading iStock's servers, so they may ask him to take the script down at some point. If you've an interest in the data (which I imported into Excel to add the money and count the downloads) you might want to take a look sooner rather than later.

ShadySue

  • There is a crack in everything
« Reply #30 on: December 02, 2011, 18:31 »
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I used Sean's GreaseMonkey script to check my November downloads, and unless iStock has missed some sales from the chart on the user_view page (mine shows a bar for every day in November), Sean's script shows about $20 and 20 sales more than the iStock bar charts show.

I still have no bars after 26th Nov (Royalties and Downloads graphs), but dls were happening between 27th - 30th, so maybe more has still to come (?)

« Reply #31 on: December 02, 2011, 18:39 »
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I don't trust any of it, it seems all over the place.  My "userview" and "my uploads" shows DLs through 11/21, my iStock app shows there have been DLs since then since 11/26, but I can't believe I had NO downloads for the week of the 21st (especially since so many other people have said that their's came to a halt then also).  On top of that, if I look at "my uploads" it will show a different number of DLs than the individual file page shows, and still some files that show x number of DLs listed on the detail with the royalties, but a different number on the main image page.  What a mess.  Doesn't seem worth messing with though until "end of next week" when they hope to get all the numbers in.  I'm surprised at how many people are asking if they can upload -- given the state of things, why would one want to until it's settled down and (relatively) stable?

« Reply #32 on: December 02, 2011, 19:15 »
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It looks like 11/12 through 12/2 will be blank until the next fix.  But, it will/should start reporting current stats from here on. At least that is my understanding...

3. You will be missing stats from 4:01pm MT on November 26th until the time this fix is live. (We have this data - we are just working on a script to re-generate the gap in the data)

« Reply #33 on: December 02, 2011, 19:42 »
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I wonder how it is that some of us have stats up to 26th Nov and some haven't any for the whole of Nov.
And I wonder how it is that iStock can have such a dysfunctional IT department.  For a company of this size, this is completely unacceptable.
« Last Edit: December 02, 2011, 20:04 by jsmithzz »

« Reply #34 on: December 02, 2011, 19:50 »
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And I wonder how it is that iStock can have such a dysfunctional IT department.  Whoever is in charge of IT there needs to go. For a company of this size, this is completely unacceptable.

True. It is even more farcial that they somehow they think that they are 'technological leaders' too. What a joke. Just as well we've got Rebbecca though __ imagine how much worse things could be without her mighty powers of leadership. Rebbecca who?

RacePhoto

« Reply #35 on: December 03, 2011, 02:50 »
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I used Sean's GreaseMonkey script to check my November downloads, and unless iStock has missed some sales from the chart on the user_view page (mine shows a bar for every day in November), Sean's script shows about $20 and 20 sales more than the iStock bar charts show.

I'll wait until iStock says they've got everything up to date and see if it changes before contacting contributor relations about this.

Many thanks to Sean for doing this. Some people in the iStock thread are suggesting that running this is loading iStock's servers, so they may ask him to take the script down at some point. If you've an interest in the data (which I imported into Excel to add the money and count the downloads) you might want to take a look sooner rather than later.


I'm still trying to understand this and maybe Sean answered before but I didn't see it.

How does something that reads the stats from IS, their own data, show something different from their own data? I don't get it?

Is the script right and IS can't read their own site? Or is it possible that the script is somehow getting mixed up information.

What happened last time, did IS catch up to the script or did the data that the script shows, adjust to the site eventually?

I just remember people being upset because sales were reported with the script that were not reported on IS. How did that end?

« Reply #36 on: December 03, 2011, 04:47 »
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@RacePhoto - The data is in the IS stats, but only under the detailed downloads for each image, it's not showing in the "My Uploads" lists.

What Sean's script does (I assume, I haven't checked it in detail) is to fetch the detail pages for each image and scrape the information from there.  That's why there were concerns about the number of hits on the servers if a lot of people ran it at once.

I'm not sure what you mean by "last time".  I don't recall anything quite like this before.

« Reply #37 on: December 03, 2011, 04:55 »
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Yes, the script takes your myUploads page, goes through each page of that to get a list of all your image numbers, then goes through each image's history scraping the data, stopping when it reaches the "beginDate" in the script, which saves a lot of time.  When myUploads is working, you can even uncomment a section that looks for 0 downloads in the initial step so it doesn't make the call to see if something is there.

Hopefully, this example will show IS what contributors have been clamoring for, for years.  As long as you don't run it every minute, it shouldn't matter - they have distributed servers, afaik, which is why all the caching issues happen.   It's not like it is one Amiga in the basement.

« Reply #38 on: December 03, 2011, 12:38 »
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It looks like this latest glitch has totally trashed my sales results. Very much like what happened when they started the disambiguate process. My sales tanked because of it (???) and never recovered. I hope this latest problem recaptures November and December sales.

« Reply #39 on: December 03, 2011, 12:53 »
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"My uploads" is now showing images up to Nov. 25th, plus one sale from today Dec. 3.  Sales between Nov. 26 - Dec. 2 are missing.

Moving on to the stats page on "user view," my earnings and downloads are showing through Dec. 2.

RacePhoto

« Reply #40 on: December 03, 2011, 14:33 »
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Yes, the script takes your myUploads page, goes through each page of that to get a list of all your image numbers, then goes through each image's history scraping the data, stopping when it reaches the "beginDate" in the script, which saves a lot of time.  When myUploads is working, you can even uncomment a section that looks for 0 downloads in the initial step so it doesn't make the call to see if something is there.

Hopefully, this example will show IS what contributors have been clamoring for, for years.  As long as you don't run it every minute, it shouldn't matter - they have distributed servers, afaik, which is why all the caching issues happen.   It's not like it is one Amiga in the basement.

Thanks, I'll try to run it again. All the stoppers and blockers, seem to make it none functional on my computer. Nothing to do with you or the script. Just my Java blocker, script blocker and FF protection.


I'm not sure what you mean by "last time".  I don't recall anything quite like this before.

A month or two ago, the same thing. Stats from the site, didn't match reports from the script. A continuing IS problem reporting sales accurately.
« Last Edit: December 03, 2011, 14:36 by RacePhoto »

« Reply #41 on: December 03, 2011, 18:03 »
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Yes, the script takes your myUploads page, goes through each page of that to get a list of all your image numbers, then goes through each image's history scraping the data, stopping when it reaches the "beginDate" in the script, which saves a lot of time.  When myUploads is working, you can even uncomment a section that looks for 0 downloads in the initial step so it doesn't make the call to see if something is there.

Hopefully, this example will show IS what contributors have been clamoring for, for years.  As long as you don't run it every minute, it shouldn't matter - they have distributed servers, afaik, which is why all the caching issues happen.   It's not like it is one Amiga in the basement.

works fabulous!  thanks for that, Sean!

SNP

  • Canadian Photographer
« Reply #42 on: December 03, 2011, 21:36 »
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my dls are up to date. I was nervous that they weren't coming back at all so I'm relieved it is back to a more normal functionality. in the meantime I was using the greasemonkey script. it's awesome.

« Reply #43 on: December 04, 2011, 04:00 »
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"My uploads" is now showing images up to Nov. 25th, plus one sale from today Dec. 3.  Sales between Nov. 26 - Dec. 2 are missing.

Moving on to the stats page on "user view," my earnings and downloads are showing through Dec. 2.

Same here!

Still no money from that period!

lagereek

« Reply #44 on: December 04, 2011, 11:05 »
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Same here!  you know, its almost too much and too much of coincidences, Its almost as if its done on purpose?  dont ask me why but its something uncanny about it all.

« Reply #45 on: December 05, 2011, 02:55 »
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and for me... i got selected in IS and 1 of my photos got selected too lol

« Reply #46 on: December 05, 2011, 17:03 »
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My stats show a sale on Nov 28th and it matches my balance. My uploads show the latest sale as of Nov 23rd.

ShadySue

  • There is a crack in everything
« Reply #47 on: December 05, 2011, 17:18 »
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The 'pictures in limbo' are showing up in ports this evening.

wut

« Reply #48 on: December 07, 2011, 05:14 »
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Now December stats are falling behind, I can't see anything beyond the 3rd...

« Reply #49 on: December 07, 2011, 05:22 »
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Now December stats are falling behind, I can't see anything beyond the 3rd...

Same here.
The RC's seem to be updated to December 3rd (including) as well.

« Reply #50 on: December 07, 2011, 07:52 »
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does IS require any specific number of photos to be accepted after which the portfolio comes to existence ? Because my 5 photos have been accepted by IS and i am unable to see or find my portfolio after 48 hours of acceptance of my 5th pic. Is it also due to bug problem in IS or what ?

wut

« Reply #51 on: December 07, 2011, 07:53 »
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does IS require any specific number of photos to be accepted after which the portfolio comes to existence ? Because my 5 photos have been accepted by IS and i am unable to see or find my portfolio after 48 hours of acceptance of my 5th pic. Is it also due to bug problem in IS or what ?

Given the state of the site, your port will be online sometime in 2014 ;)

ShadySue

  • There is a crack in everything
« Reply #52 on: December 07, 2011, 08:44 »
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Yup, Bugs R Us, I'm afraid. New pics weren't appearing for ages, then they all appeared at once, but acceptances since then aren't showing up (my most recent in my port was uploaded on 27th. I then stopped uploading while they sorted out the bug, and those from the 5th aren't 'in' yet.
In 'normal' times it usually takes 24 hours or less.
I'm afraid it's more of 'Patience, Poppet'.

« Reply #53 on: December 07, 2011, 08:53 »
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Yup, Bugs R Us, I'm afraid. New pics weren't appearing for ages, then they all appeared at once, but acceptances since then aren't showing up (my most recent in my port was uploaded on 27th. I then stopped uploading while they sorted out the bug, and those from the 5th aren't 'in' yet.
In 'normal' times it usually takes 24 hours or less.
I'm afraid it's more of 'Patience, Poppet'.
but Eli, when i try to search my photos with keywords or the ID number of the photos then they do appear. But stil not showing my portfolio. When i click 'view my portfolio' it Says 'sorry. This portfolio doesnt exist.' lol sometimes its funny to handle IS.

ShadySue

  • There is a crack in everything
« Reply #54 on: December 07, 2011, 09:16 »
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Yup, Bugs R Us, I'm afraid. New pics weren't appearing for ages, then they all appeared at once, but acceptances since then aren't showing up (my most recent in my port was uploaded on 27th. I then stopped uploading while they sorted out the bug, and those from the 5th aren't 'in' yet.
In 'normal' times it usually takes 24 hours or less.
I'm afraid it's more of 'Patience, Poppet'.
but Eli, when i try to search my photos with keywords or the ID number of the photos then they do appear. But stil not showing my portfolio. When i click 'view my portfolio' it Says 'sorry. This portfolio doesnt exist.' lol sometimes its funny to handle IS.
Oh, grief, that is really odd. I've never heard of that before. Usually if they're not in your portfolio, you can't see them in your port.
Just checked my recent dls. None of those I've had accepted but aren't in my port show up on keyword searches. Maybe yours were accepted between the 27th and the 5th, but that's still an odd search.
I've discovered some really, really odd search results yesterday and today, when properly keyworded old pics aren't showing up in certain searches. (I'm getting a pal to check, but I'm getting the same results in FF, IE and Chrome). Last night I was getting no results for a search which should have 3665 images in Firefox, but they were there in IE, and are there in FF this morning.

All that said, I guess it's better to have files searchable but not in your port, than in your port but not searchable.  ;)
« Last Edit: December 07, 2011, 09:30 by ShadySue »

« Reply #55 on: December 07, 2011, 09:24 »
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My December 4th and 5th stats ahve just updated.
RC's have not.

WarrenPrice

« Reply #56 on: December 07, 2011, 09:34 »
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I'm seeing sales on 5 and 7 but seems to be a skip between 22d and 5th.
I'm using Deep Meta.  Not sure that's what others are talking about?

« Reply #57 on: December 07, 2011, 09:53 »
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All that said, I guess it's better to have files searchable but not in your port, than in your port but not searchable.  ;)
[/quote]
I can accept even if these 2 conditions are failed but can not tolerate if credits for sale of my photos dont come into my account. He he he

ShadySue

  • There is a crack in everything
« Reply #58 on: December 07, 2011, 10:13 »
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All that said, I guess it's better to have files searchable but not in your port, than in your port but not searchable.  ;)
I can accept even if these 2 conditions are failed but can not tolerate if credits for sale of my photos dont come into my account. He he he
[/quote]

That you can NEVER be sure of, you just have to hope that your trust isn't misplaced.

« Reply #59 on: December 07, 2011, 10:21 »
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All that said, I guess it's better to have files searchable but not in your port, than in your port but not searchable.  ;)
I can accept even if these 2 conditions are failed but can not tolerate if credits for sale of my photos dont come into my account. He he he

That you can NEVER be sure of, you just have to hope that your trust isn't misplaced.
[/quote]
hmmm. :(

SNP

  • Canadian Photographer
« Reply #60 on: December 07, 2011, 12:01 »
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since the site problems, sales are all older files....there is a marked best match difference since files that were selling everyday lately suddenly dropped off....inspections are smoking, but I only uploaded some test uploads to watch for indexing...

« Reply #61 on: December 07, 2011, 15:55 »
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I still have one November sale showing in the stats, but not under My Uploads. It was a 69c earning. Any ideas?

ShadySue

  • There is a crack in everything
« Reply #62 on: December 07, 2011, 16:02 »
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I still have one November sale showing in the stats, but not under My Uploads. It was a 69c earning. Any ideas?
I have no sales showing from 25th Nov to 2nd Dec, but my balance was increasing every day and they're showing in Stats.
I don't think they say they've added these to My Uploads yet.

« Reply #63 on: December 07, 2011, 16:18 »
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Well, I'm not alone then. It is amazing they haven't solved this yet.

« Reply #64 on: December 07, 2011, 16:24 »
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Not only have they not fixed the November stats (which I think they estimated for the end of this week) but they haven't paid us the missing royalties from when we were all paid at 15% or 25% (independent/exclusive) - they said that would be Tuesday. Not only have they not paid us, they haven't been able to provide a new ETA on this.

There's a thread in the iStock Help forum asking...

« Reply #65 on: December 07, 2011, 20:38 »
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Update:  I'm still missing sales between Nov. 26 - Dec 3 on the "My Uploads" page, but everything else seems to be working smoothly...or at least I think so.  Not sure about RC, because I never paid attention to it.

Noticed that my earnings balance jumped up and thought I had an EL sale, but it turns out IS credited my November earnings with additional earnings that somehow were lost during the meltdown.  These are not PP sales, they are regular IS sales.  So...yeh...it does look like sales were not being credited to our account during the meltdown, but thankfully IS is taking action to get us paid properly.

« Reply #66 on: December 07, 2011, 20:56 »
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..Noticed that my earnings balance jumped up and thought I had an EL sale, but it turns out IS credited my November earnings with additional earnings that somehow were lost during the meltdown.

How do you know the reason for the balance jump? Did you submit a support ticket? I saw a small one (balance jump) this afternoon with no apparent sale to account for it, but I have no e-mail saying that this is the back royalties owed for the 15%/25% or the site outage/restore mess.

If I look at the bar chart on the user_view page it hasn't changed at all (and Sean's GM script showed it was missing about $20 of sales).

I guess random jumps in balance are better than random reductions or the refund mass e-mails that some other  contributors have been reporting :)

« Reply #67 on: December 07, 2011, 21:14 »
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..Noticed that my earnings balance jumped up and thought I had an EL sale, but it turns out IS credited my November earnings with additional earnings that somehow were lost during the meltdown.

How do you know the reason for the balance jump? Did you submit a support ticket? I saw a small one (balance jump) this afternoon with no apparent sale to account for it, but I have no e-mail saying that this is the back royalties owed for the 15%/25% or the site outage/restore mess.

If I look at the bar chart on the user_view page it hasn't changed at all (and Sean's GM script showed it was missing about $20 of sales).

I guess random jumps in balance are better than random reductions or the refund mass e-mails that some other  contributors have been reporting :)

When I couldn't find an EL sale, I compared the earnings amount on my personal spreadsheet, a number which I added shortly after midnight on December 1, with the earnings for November on the website, and there was a $10 difference.  Without doing the actual math, that's about the same amount my earnings jumped.     

ShadySue

  • There is a crack in everything
« Reply #68 on: December 08, 2011, 06:15 »
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My balance is jumping up and down, but only the two dls I've had since going to bed are disappearing and reappearing.
I thought they were going to email us when they sort that glitch when we were underpaid?
(I see several people are complaining about bounding balances and even the latest downloaded files appearing and disappearing from My Downloads.

« Reply #69 on: December 08, 2011, 10:32 »
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My balance doesn't square at all with the overnight sales that are showing in my_downloads. It did jump up and down a bit yesterday PM so at this point I'm really confused and have no idea at all what the right number should be.

ShadySue

  • There is a crack in everything
« Reply #70 on: December 08, 2011, 10:40 »
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My balance doesn't square at all with the overnight sales that are showing in my_downloads. It did jump up and down a bit yesterday PM so at this point I'm really confused and have no idea at all what the right number should be.
Both the balance and the latest downloads are jumping up and down, and apparently independently.

« Reply #71 on: December 08, 2011, 11:11 »
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...Both the balance and the latest downloads are jumping up and down, and apparently independently.

That type of independence isn't what I had in mind :)

ShadySue

  • There is a crack in everything
« Reply #72 on: December 08, 2011, 11:12 »
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...Both the balance and the latest downloads are jumping up and down, and apparently independently.

That type of independence isn't what I had in mind :)
;D Good that you can maintain a GSOH  ;D

« Reply #73 on: December 08, 2011, 13:08 »
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I'm certainly struggling to maintain a sense of humour. The situation at Istockphoto is getting ever more ridiculous. Account balances are now fluctuating all over the place and we have yet to be reimbursed for the 'lost days' of last month, despite the assurances from 'the management' that it would be fixed by now. My sales have been desperately slow over the last couple of days too __ or have they? I have absolutely no idea or any confidence in Istock's ability to maintain accurate records and reports.

If Kelly's boast of paying out about $2M per week to contributors is true then Istock must be generating something close to $1M PER DAY in sales. Yet there appears to be no-one in charge of the place and it is slowly self-destructing before our eyes. Amazing really.

« Reply #74 on: December 08, 2011, 14:01 »
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My balance has also been bouncing since my last post.   :-\  My earnings and downloads on the stats page also haven't been updated since Dec. 5...3 days now.  At least my new November earnings haven't disappeared. 

I wonder at what point a court of law would determine IS's "as is" warranty for the website to be null and void.

wut

« Reply #75 on: December 08, 2011, 15:03 »
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Same thing here I see my balance fluctuating, increasing without any new visible sales etc.

They always make it up to the buyers, no matter how short the blackout is or even how small the problem/bug is. Nothing is right for us for a couple of weeks, yet they don't even give us what we earn, they treat us as scum.

I can't believe what a cesspool IS has become...

« Reply #76 on: December 08, 2011, 16:51 »
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My guess is, we are seeing the results from two or more different rotating servers. When we see the older server which is more stable, the results are more correct. When we see the new server which is not functioning properly, we see the comic fluctuations.

I still have no clue which images got downloaded from Nov. 26 to Dec. 3.

ShadySue

  • There is a crack in everything
« Reply #77 on: December 08, 2011, 17:15 »
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They always make it up to the buyers, no matter how short the blackout is or even how small the problem/bug is. Nothing is right for us for a couple of weeks, yet they don't even give us what we earn, they treat us as scum.
But it's not just the inconvenienced buyers who visited the site who benefit at our expense. The codes they give out during the outage are widely disseminated across the web. The only Pollyanna hope I have it that these might bring in 'new money'.

Noedelhap

  • www.colincramm.com

« Reply #78 on: December 08, 2011, 17:50 »
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If I hadn't lost my patience with this pathetic Istock-site already, I'd lose it now. I want to see my stats, my proper balance and my last downloads. NOW.

ShadySue

  • There is a crack in everything
« Reply #79 on: December 08, 2011, 17:53 »
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If I hadn't lost my patience with this pathetic Istock-site already, I'd lose it now. I want to see my stats, my proper balance and my last downloads. NOW.
Didn't you read what Lobo wrote? "Let's all save the time it takes to post unhelpful complaints and wait for news."

Noodles

« Reply #80 on: December 08, 2011, 18:06 »
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It really is one step forward and 64 steps backwards and I'm not even sure about the one step forward. Can't believe it to be honest. I'll log back in after Xmas else its too depressing.

« Reply #81 on: December 08, 2011, 20:20 »
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Not that it will ever happen, but they seriously need an audit.  I mean, when you can't report on royalties / downloads for a two week period of time, and have no idea when you will be able to, you've got serious issues, and the trust erodes daily.

Noedelhap

  • www.colincramm.com

« Reply #82 on: December 09, 2011, 08:27 »
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If I hadn't lost my patience with this pathetic Istock-site already, I'd lose it now. I want to see my stats, my proper balance and my last downloads. NOW.
Didn't you read what Lobo wrote? "Let's all save the time it takes to post unhelpful complaints and wait for news."

Yeah, waiting, something Istock is very fond of. Waiting till eternity.

ShadySue

  • There is a crack in everything
« Reply #83 on: December 09, 2011, 08:47 »
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If I hadn't lost my patience with this pathetic Istock-site already, I'd lose it now. I want to see my stats, my proper balance and my last downloads. NOW.
Didn't you read what Lobo wrote? "Let's all save the time it takes to post unhelpful complaints and wait for news."

Yeah, waiting, something Istock is very fond of. Waiting till eternity.
AKA "how to p*ss off your suppliers without really trying".

Anyway, JJRD told us a year ago it was all about a "different kind of trust". So far undefined.

« Reply #84 on: December 09, 2011, 13:24 »
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More news from Lobo regarding the 'fix';

"Yep, we missed this estimate. We now have a confirmed MONDAY launch of this fix. If that changes we will let people know as soon as we are able. I'm thinking a heads up with be provided no earlier than mid-day Monday if there are any issues. Sorry, folks. If there were alternatives I can assure you we would be considering them."

From this thread: http://www.istockphoto.com/forum_messages.php?threadid=337603&page=10#post6553825

« Reply #85 on: January 04, 2012, 22:53 »
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Hate to resurrect this thread but my "My Uploads" page is busted again; not showing today's downloads in the "Last DL" column.  Anyone else experiencing this?

« Reply #86 on: January 04, 2012, 23:11 »
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I have two sales from today showing (last one dated Jan 4, 8:27 a.m.), but my earnings from the 3rd haven't shown up in the stats area yet.

KB

« Reply #87 on: January 04, 2012, 23:19 »
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I use a little program that retrieves sales for the entire month. I ran it on Jan 1, and again just now. November gained a bunch of sales, but December lost about 20%! What a mess ....

« Reply #88 on: January 05, 2012, 01:31 »
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My istock stats page are just showing sales from January first, so I'm really not up-to-date.  That particular page has always been behind by a day or two, so I'm not surprised.  But they supposedly had fixed the "My Uploads" page.  I'm still seeing just one download for today under the "Last DL" column, but I know from my account balance that I had more.  I checked my recent best-seller and it sold twice today, none of which is showing up under my "Last DL" column.  Frustrating that istock doesn't seem to be able to resolve this.

Microbius

« Reply #89 on: January 05, 2012, 01:43 »
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My stats are also allover the place. Money's gone up daily but no sales reported on bars for last two days. I can see the (or some of the?) sales on the "My Uploads" page though (?)

« Reply #90 on: January 05, 2012, 01:44 »
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Hate to resurrect this thread but my "My Uploads" page is busted again; not showing today's downloads in the "Last DL" column.  Anyone else experiencing this?

I don't know if the information showing is right, but I do have a number of downloads showing for today. How do you know that there were sales if you don't see them?

« Reply #91 on: January 05, 2012, 01:48 »
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Hate to resurrect this thread but my "My Uploads" page is busted again; not showing today's downloads in the "Last DL" column.  Anyone else experiencing this?

I don't know if the information showing is right, but I do have a number of downloads showing for today. How do you know that there were sales if you don't see them?

Don't know about Sedge, but I watch the "Balance" number at the bottom of the page.  It's the only thing that ever seems to be working right. 

I've always thought IS had a bad habit of trying to do too much at one time.  It's why I've always appreciated SS...they keep it simple.

« Reply #92 on: January 05, 2012, 02:18 »
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Yes, my account "Balance" figure was the tip-off.  I knew that I had made at least $20 today, but I was only seeing one $3 sale displayed in my "Last DL" column.  I looked at the individual sales stats for one of my recent best-sellers, and sure enough those showed that it had sold twice today.  However, those sales never made it to my "My Uploads" page.  Guess it's still buggy.

ShadySue

  • There is a crack in everything
« Reply #93 on: January 05, 2012, 07:47 »
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It might be, from inference, that when the sales went up for the gap time, they disappeared from showing as a most recent sale. Like when you get two sales on one day (or more) but you only see the pic once, or if a pic sells today, it disappears from yesterday's total. Seems like it might have been that if a file you sold yesterday also sold in the gap time, if disappeared from yesterday.
I could (obviously) be wrong, but my sales from yesterday are intact, but none of them sold within the 26 Nov - 3rd Dec period.
Oh, I see Sean has said the same on the iStock thread.

« Reply #94 on: January 05, 2012, 10:14 »
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That may explain why my stats looked OK for yesterday. I had beach day :) The shots that sold were all of beaches or waterfront in various parts of the world. Back in the missing time it was other stuff, mostly Christmas. So if there was no overlap between sales on the two periods, yesterday's sales would have been left untouched.

Edited to add that I looked at the bar chart for download totals for yesterday (4th) and noticed there was one more download listed than was showing. I checked a best-seller file and sure enough it accounted for the missing money and was shown in my_uploads for the December 2nd even though it has sold many times since.

In the recent past we've had balance numbers go up and down unexpectedly (server problems), admin adjustments made with no notification and then there are partner program sales (I apparently had one sale at the end of November from the 10 or so that were then transferred). But seeing the sales in a bestselling file has never been "off" - if it shows there, it happened (at least they've never effed it up before, so until they do we can view it as a stable indicator) :)

The scary thing is that if no one had mentioned this I would never have checked and it wasn't immediately obvious that something was wrong. This time there's no missing money, just a crap display of what sold, but they keep messing up with our payments and we have no progress at all on more detailed reporting of sales/refund data. If I could post in the iStock forums I might go stir up more trouble on the subject - it's possibly futile anyway (writing code costs money and they don't want to spend any money on contributors if they can avoid it).
« Last Edit: January 05, 2012, 11:59 by jsnover »

ShadySue

  • There is a crack in everything
« Reply #95 on: January 05, 2012, 13:40 »
0
they don't want to spend any money on contributors if they can avoid it).

Tsk, Joanne, you must know they're "very focused on bringing a supporting structure and exceptionally Minilypse-centric year to the community".
http://www.istockphoto.com/forum_messages.php?threadid=339075&page=1

« Reply #96 on: January 05, 2012, 20:54 »
0
they don't want to spend any money on contributors if they can avoid it).

Tsk, Joanne, you must know they're "very focused on bringing a supporting structure and exceptionally Minilypse-centric year to the community".
http://www.istockphoto.com/forum_messages.php?threadid=339075&page=1


I've a bridge I'd like to sell you... :)

I would love to have back what was there in 2009/10, but when they can't deliver PNG support (beyond saying it's "coming soon"), Feast looks like a distraction and Logos look more and more like Miss Haversham as the cobwebs collect, I have a hard time getting too worked up about this latest initiative. Oh, and I forgot to mention the Facebook Christmas cards and the new-and-improved referral program...


 

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