MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: dgilder on April 13, 2011, 13:49

Title: Odd iStock Download
Post by: dgilder on April 13, 2011, 13:49

So when I pulled my port from iStock, I left a single file:  http://www.istockphoto.com/file_closeup.php?id=11367333 (http://www.istockphoto.com/file_closeup.php?id=11367333)

In the file's download details it shows a single download on March 16th for 0.14 (xSmall Regular), this is the only download for this file listed.  My Uploads agrees with this, there is only one file with one download, as do the stats page. 

However, the stats pages also show a single download for February 28th (in blue, so it must have been a file purchase, right?) for 0.08.  This does not show up anywhere else on the site and my account balance actually is 0.22. 

Any ideas on the phantom, unrecorded download?  Did I miss any news about accounting issues at iStock?

Title: Re: Odd iStock Download
Post by: cathyslife on April 13, 2011, 13:54

Does that file appear on Thinkstock, too? Maybe you got a royalty from that as well?

Just guesses, who really knows, including istock.  ;)

Title: Re: Odd iStock Download
Post by: jen on April 13, 2011, 14:02

That's weird.  Maybe ask support?

Title: Re: Odd iStock Download
Post by: dgilder on April 13, 2011, 14:13

Hmm, so my account was opted in, but on the file edit page for that file, it was *not* opted in, which should be correct, as I went into the Partner Program setup in the settings and used the 'All Off' portfolio before I removed my port.

I went back into My Uploads and switched to Deactivated files, sorted by date.  Turns out they sold a file on February 28th, 1011 that I had deactivated at iStock on October 10th, 2010...

Um...

Title: Re: Odd iStock Download
Post by: BaldricksTrousers on April 13, 2011, 14:45

TS doesn't pay as low as 8c, only iStock does that.

Title: Re: Odd iStock Download
Post by: jamirae on April 13, 2011, 15:25

Quote from: dgilder on April 13, 2011, 14:13

Hmm, so my account was opted in, but on the file edit page for that file, it was *not* opted in, which should be correct, as I went into the Partner Program setup in the settings and used the 'All Off' portfolio before I removed my port.

I went back into My Uploads and switched to Deactivated files, sorted by date.  Turns out they sold a file on February 28th, 1011 that I had deactivated at iStock on October 10th, 2010...

Um...

I am trying to find my surprised face but it is nowhere to be seen.

Title: Re: Odd iStock Download
Post by: cathyslife on April 13, 2011, 15:41

Quote from: jamirae on April 13, 2011, 15:25

I am trying to find my surprised face but it is nowhere to be seen.

LOL!

Title: Re: Odd iStock Download
Post by: Risamay on April 13, 2011, 16:27

Quote from: cclapper on April 13, 2011, 15:41

Quote from: jamirae on April 13, 2011, 15:25

I am trying to find my surprised face but it is nowhere to be seen.

LOL!

 :D

Title: Re: Odd iStock Download
Post by: caspixel on April 13, 2011, 16:44

Sounds like another one for the BBB of Canada.

Title: Re: Odd iStock Download
Post by: dgilder on April 13, 2011, 17:00

Edit:

I had asked about something here previously, but found it already.