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Agency Based Discussion => iStockPhoto.com => Topic started by: DrC on September 30, 2014, 13:04

Title: Password reset "due to system changes"
Post by: DrC on September 30, 2014, 13:04
 ???
Just sent this through iStock contact form. Anyone having the same problem?!

"Hello,
I was promped to change my password due to system changes. I clicked the "lost my password" link, received the email and clicked the "Reset your password now" button.
Problem is that my previous 6 character password that I have been using forever and that is recorded in my browser so that I don't have to type it everytime, is not being recognized by the site as my old password. It says:

"Errors were encountered:
The old password you entered does not match your account information.
Please fix all errors to continue."

Needless to say that I find it a little odd the system asking me for my old password, having I pressed the "lost my password" link in the first place...

Please tell me what to do.

[...]"

edit: edited to attach print screen
Title: Re: Password reset "due to system changes"
Post by: ShadySue on September 30, 2014, 13:21
Try iS's Help forum, if no-one here can help.
Faster than contacting CR for sure!
Title: Re: Password reset "due to system changes"
Post by: PhotoLA on September 30, 2014, 13:31
Are you sure the link to reset your password in the email was actually for iStock? Sounds a lot like you just gave your istock password to a fake phishing site.
Title: Re: Password reset "due to system changes"
Post by: DrC on September 30, 2014, 16:40
I strongly doubt it was a phishig situation, I use to be careful about that and always check URLs on the links, besides, I didn't ever write the password anywhere as it was recorded/remembered by istock from previous login and it would only show if the URL is the real one. What is strange is no one else having received this e-mail?!

@ShadySue, can't go to forums because I can't login now...
Title: Re: Password reset "due to system changes"
Post by: ShadySue on September 30, 2014, 16:42
Quote from: ccaetano on September 30, 2014, 16:40
I strongly doubt it was a phishig situation, I use to be careful about that and always check URLs on the links, besides, I didn't ever write the password anywhere as it was recorded/remembered by istock from previous login and it would only show if the URL is the real one. What is strange is no one else having received this e-mail?!

@ShadySue, can't go to forums because I can't login now...

Sorry, stupid me.  :-[
Hope you get it resolved soon.
Title: Re: Password reset "due to system changes"
Post by: chromaco on September 30, 2014, 17:47
I got the e-mail. I just haven't done anything about it because I only visit the site about once a month.