MicrostockGroup Sponsors


Author Topic: Password reset "due to system changes"  (Read 3625 times)

0 Members and 1 Guest are viewing this topic.

« on: September 30, 2014, 13:04 »
0
 ???
Just sent this through iStock contact form. Anyone having the same problem?!

"Hello,
I was promped to change my password due to system changes. I clicked the "lost my password" link, received the email and clicked the "Reset your password now" button.
Problem is that my previous 6 character password that I have been using forever and that is recorded in my browser so that I don't have to type it everytime, is not being recognized by the site as my old password. It says:

"Errors were encountered:
The old password you entered does not match your account information.
Please fix all errors to continue."


Needless to say that I find it a little odd the system asking me for my old password, having I pressed the "lost my password" link in the first place...

Please tell me what to do.

[...]"

edit: edited to attach print screen
« Last Edit: September 30, 2014, 13:09 by ccaetano »


ShadySue

  • There is a crack in everything
« Reply #1 on: September 30, 2014, 13:21 »
+1
Try iS's Help forum, if no-one here can help.
Faster than contacting CR for sure!

« Reply #2 on: September 30, 2014, 13:31 »
0
Are you sure the link to reset your password in the email was actually for iStock? Sounds a lot like you just gave your istock password to a fake phishing site.

« Reply #3 on: September 30, 2014, 16:40 »
0
I strongly doubt it was a phishig situation, I use to be careful about that and always check URLs on the links, besides, I didn't ever write the password anywhere as it was recorded/remembered by istock from previous login and it would only show if the URL is the real one. What is strange is no one else having received this e-mail?!

@ShadySue, can't go to forums because I can't login now...

ShadySue

  • There is a crack in everything
« Reply #4 on: September 30, 2014, 16:42 »
0
I strongly doubt it was a phishig situation, I use to be careful about that and always check URLs on the links, besides, I didn't ever write the password anywhere as it was recorded/remembered by istock from previous login and it would only show if the URL is the real one. What is strange is no one else having received this e-mail?!

@ShadySue, can't go to forums because I can't login now...

Sorry, stupid me.  :-[
Hope you get it resolved soon.

« Reply #5 on: September 30, 2014, 17:47 »
0
I got the e-mail. I just haven't done anything about it because I only visit the site about once a month.


 

Related Topics

  Subject / Started by Replies Last post
5 Replies
2802 Views
Last post October 28, 2008, 09:25
by hali
2 Replies
2897 Views
Last post May 19, 2014, 17:35
by Sandeel
14 Replies
6164 Views
Last post July 23, 2016, 09:28
by etudiante_rapide
4 Replies
1983 Views
Last post May 02, 2019, 11:46
by jonbull
8 Replies
1919 Views
Last post July 27, 2021, 13:58
by Orchidpoet

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors

3100 Posing Cards Bundle