Author Topic: ESP vector file upload fails (Read 12607 times)

Ayelet Keshet · « **on:** February 13, 2017, 06:19 »

Anyone else tried to upload vectors to the new istock-getty-esp thing?

I am trying to upload an eps.8 file - the same type that I always uploaded - and I get an error message saying:
"the file could not be uploaded because it is not the supported filetype".

Can someone help me?

BillieDaydream · « **Reply #1 on:** February 22, 2017, 03:51 »

I have the exact same issue! I tried to contact them through the new esp portal but the button to email them does not work. I have contacted them via the old istock way, I have sent two emails and still I am being ignored it would seem! If they do reply with a fix then I shall let you know. I also don't like the fact you can't edit or see your old uploads. I went to add and change some old keywords to photos but (at least myself) can only see the new esp uploads?! Seems like it is a bit of a mess

Lukeruk · « **Reply #2 on:** February 22, 2017, 14:52 »

Quote from: Ayelet Keshet on February 13, 2017, 06:19

...Can someone help me?

I think I can: "Run away!"

Mancubus · « **Reply #3 on:** February 23, 2017, 07:25 »

Try the following method:

1) Save you vector file as EPS (Illustrator 10 compatible)
2) Upload your content like this:

one eps file
one jpeg (high res / generated out of the main eps file you are uploading)

This should work.

Known issues with DeepMeta 3:
At the moment all my vector uploads are broken/damaged after I've uploaded them via DeepMeta3?! I receive the message "Needs revision" after some days via ESP.

I tried the following - this seems to work:
You can click into the batch which needs this "revision" and edit your uploads manually. In my case the uploaded jpegs were broken - I've added them manually via the ESP-system.

Ayelet Keshet · « **Reply #4 on:** February 27, 2017, 15:49 »

Quote from: BillieDaydream on February 22, 2017, 03:51

I have the exact same issue! I tried to contact them through the new esp portal but the button to email them does not work. I have contacted them via the old istock way, I have sent two emails and still I am being ignored it would seem! If they do reply with a fix then I shall let you know. I also don't like the fact you can't edit or see your old uploads. I went to add and change some old keywords to photos but (at least myself) can only see the new esp uploads?! Seems like it is a bit of a mess

Thanks for the reply! You are right, it IS a mess

I read somewhere in their FAQ or the help section (can't really remember with all the pages and emails and double sites...) that in case of such issue we should try a different browser. But I think it also said somewhere that the uploading system doesn't support internet explorer.
So I tried firefox and I couldn't even log in!! not sure why, the logging just doesn't work. I tried internet explorer just in case and the log in also doesn't work. I'm so frustrated!

Ayelet Keshet · « **Reply #5 on:** February 27, 2017, 15:51 »

Quote from: Mancubus on February 23, 2017, 07:25

Try the following method:

1) Save you vector file as EPS (Illustrator 10 compatible)
2) Upload your content like this:
one eps file
one jpeg (high res / generated out of the main eps file you are uploading)
This should work.

This is what I did. After uploading eps8 failed I tried with eps10 and it also failed. only the jpeg is uploaded, the vector not.
I don't use DeepMeta3 (actually not even sure what it means 0_0'')

Mancubus · « **Reply #6 on:** February 28, 2017, 08:39 »

Quote from: Ayelet Keshet on February 27, 2017, 15:51

Quote from: Mancubus on February 23, 2017, 07:25
Try the following method:

1) Save you vector file as EPS (Illustrator 10 compatible)
2) Upload your content like this:
one eps file
one jpeg (high res / generated out of the main eps file you are uploading)
This should work.

This is what I did. After uploading eps8 failed I tried with eps10 and it also failed. only the jpeg is uploaded, the vector not.
I don't use DeepMeta3 (actually not even sure what it means 0_0'')

Did you check whether your file has open paths?
Sometimes they decline EPS files with open paths - they must be closed.

There are some scripts around which are checking your paths in illustrator.
Just google "open paths illustrator script", then you will find some useful threads.

(btw: DeepMeta3 is a free uploading tool for iStock/ESP Getty) ;-)

Ayelet Keshet · « **Reply #7 on:** May 08, 2017, 03:13 »

Wow, so embarrassing, I lost this thread and couldn't write a reply.

Thanks everyone who replied!!

I didn't touch the istock thing for a while (took me long to get used to it and i didn't have the patience, but eventually I got back to it.
The solution for my uploading failures issue was also embarrassing...

Turns out i had to select "istock creative illustration" instead of "istock creative image" in the overview page (after hitting "upload and review" content).

If somebody is still having the same issue make sure you tried it out...