Author Topic: Urgently need to remove illustration (Read 2441 times)

mopske · « **on:** June 30, 2014, 13:14 »

Hello,

3 weeks ago, I sold the rights of an illustration on Dreamstime.
DT asked me to delete this picture on all other stocksites and POD sites, which I did.

I also wrote a mail to Istock to remove this pictures because I could,'t find a way to remove it myself.
They didn't answer; so I sended the request to delete this picture again. I forgot about this case, untill last thursday, when I received a mail from DT telling me my picture was still on IS! I got a warning that they will refund the buyer and ban my account if the picture stays available for sale.
Offcourse, this is something I want to avoid.

Is there any way I can remove this picture myself on IS?? I sended again a request to remove it, but I'm afraid they wil ignore it again....

ShadySue · « **Reply #1 on:** June 30, 2014, 13:24 »

Click on the file.
Click 'Administration'
Click Manage Images, very top left of the screen.
Click Deactivate This File from the Manage Images dropdown. You should give a reason, or just put . in the space.

That will remove the file from the search, instantly IIRC, but certainly by the next database update early tomorrow. The file will not be removed from the site, however, it will be there, with deactivated status.

Support tickets are taking four weeks and upwards at the moment.

mopske · « **Reply #2 on:** June 30, 2014, 13:28 »

Thank you very much!!!!

Goofy · « **Reply #3 on:** June 30, 2014, 13:53 »

Quote from: mopske on June 30, 2014, 13:14

Hello,

3 weeks ago, I sold the rights of an illustration on Dreamstime.
DT asked me to delete this picture on all other stocksites and POD sites, which I did.

I also wrote a mail to Istock to remove this pictures because I could,'t find a way to remove it myself.
They didn't answer; so I sended the request to delete this picture again. I forgot about this case, untill last thursday, when I received a mail from DT telling me my picture was still on IS! I got a warning that they will refund the buyer and ban my account if the picture stays available for sale.
Offcourse, this is something I want to avoid.

Is there any way I can remove this picture myself on IS?? I sended again a request to remove it, but I'm afraid they wil ignore it again....

after all the work of removing that illustration was it worth it? I've had few offers but decline them...

ShadySue · « **Reply #4 on:** June 30, 2014, 13:56 »

Ooops, I think the file is searchable but not buyable immediately (there is a message to that effect if someone happens to click on the file), then is not searchable after the Db update.

rimglow · « **Reply #5 on:** June 30, 2014, 14:43 »

Go back into the keywords and remove any relevant keywords that would make it show up. Quick and easy.

mopske · « **Reply #6 on:** June 30, 2014, 14:59 »

You can still search for this illustration, but it says it's deactivated, so buying is not longer possible.

I think it was worth it. It was a SR-EL for 3 years , and i got 210 dollar for it.
Maybe that's not much for most of you, but considering it is a simple illustration which took me appr. 1 hour to make; I'm happy with it.

gostwyck · « **Reply #7 on:** June 30, 2014, 15:29 »

Quote from: mopske on June 30, 2014, 14:59

You can still search for this illustration, but it says it's deactivated, so buying is not longer possible.

I think it was worth it. It was a SR-EL for 3 years , and i got 210 dollar for it.
Maybe that's not much for most of you, but considering it is a simple illustration which took me appr. 1 hour to make; I'm happy with it.

The price you are happy to accept should not be based on how long the illustration took you to produce but instead what it's earnings potential might be at all agencies over the 3 year period. I have lots of images that took me much less than an hour to produce but they make a lot more $s than that each year. There's no way I'd accept that price for them.

mopske · « **Reply #8 on:** June 30, 2014, 15:41 »

Quote from: gostwyck on June 30, 2014, 15:29

Quote from: mopske on June 30, 2014, 14:59
You can still search for this illustration, but it says it's deactivated, so buying is not longer possible.

I think it was worth it. It was a SR-EL for 3 years , and i got 210 dollar for it.
Maybe that's not much for most of you, but considering it is a simple illustration which took me appr. 1 hour to make; I'm happy with it.

The price you are happy to accept should not be based on how long the illustration took you to produce but instead what it's earnings potential might be at all agencies over the 3 year period. I have lots of images that took me much less than an hour to produce but they make a lot more $s than that each year. There's no way I'd accept that price for them.

I expected that answer.
It was not a big seller, so i don't think i would make 210 dollar with regular sales in 3 years.
By the way, i didn't get an offer. I just woke up and it was sold because i'm opted in for EL licences. So if i would opt out, i would get offers/requests to sell EL, or am I wrong?

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Author Topic: Urgently need to remove illustration (Read 2441 times)

mopske

ShadySue

mopske

Goofy

ShadySue

rimglow

mopske

gostwyck

mopske

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