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Agency Based Discussion => iStockPhoto.com => Topic started by: tundracamper on January 16, 2013, 09:17

Title: Really suspicious refunds
Post by: tundracamper on January 16, 2013, 09:17
I get five e-mails this morning informing me of refunds for 5 of my files.  I look at my download history - because I remember seeing those files go by in the download summary.  The refunds were supposedly from purchases on 01/11.  However, three of those fives files were downloaded again, in sequenctial order,  on 1/15 at the EXACT same time!  There are no downloads listed on 1/11 - perhaps erased(?).

I am not a conspiracy theory kind of person, but I would think the likelihood of three dis-similar images being downloaded again on the same day at the same exact time would be suspicious.  Note that I rarely get refund notices.  I have never received 5 in one day! 

Has anyone else had similar issues pop up?
Title: Re: Really suspicious refunds
Post by: MichaelJayFoto on January 16, 2013, 09:25
There are no downloads listed on 1/11 - perhaps erased(?).

Can't say anything about the rest but this is normal - with a refund a download actually gets cancelled, and therefore the entry in the Download History gets removed. This has always been the case.
Title: Re: Really suspicious refunds
Post by: ShadySue on January 16, 2013, 09:29
Sounds like one of their notorious frauds.
You'd think they'd have a system in place to instantly highlight this sort of pattern.