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Author Topic: REDEEMED CREDIT SYSTEM BROKEN  (Read 24119 times)

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« Reply #25 on: November 19, 2011, 13:52 »
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After 100+ comments, You-Know-Who finally weighs in with his usual elementary school principal snarkiness and closes the topic and remind us it's the weekend. Wait til Monday. Right...Monday...beginning of a holiday week.

Everyone on the IS forums should just move their comments over to Twitter - he can't ban them there.

Just occured to me to wonder if the credit levels to purchase images has reset too.  Has anyone checked to see if the images of top contributors are still at the higher royalty or if the credits to purchase have reset too?


« Reply #26 on: November 19, 2011, 14:02 »
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There was some serious 'lag time' in the update of the RCs starting last weekend, atleast for me.  Then there was an RC update Wednesday, I think.  Then for me, my RCs were frozen again until yesterday when they disappeared.  Coincidentally, I just recovered the percentage that was taken from me in the changes late last year.  I'm thinking there is some intentional fiddling with the site and the RC disappearance is a by product of that.  

While I'm certainly no expert or conspiracy theorist, I had a nagging thought that when they were ingesting massive quantities of Edstock, this kind of coincided with the vector illustrations being "turned down", if not off during the bulk of the process.  Okay, maybe it's just my paranoia talking...   ;)

wut

« Reply #27 on: November 19, 2011, 14:52 »
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It would be a relief for most of us if buggy sites like IS broke down completely and got closed. Business would move to SS and other sites in (almost) perfect running condition and we wouldn't loose out nerves and time. My ms work would become a lot easier and simpler :)

« Reply #28 on: November 19, 2011, 15:30 »
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After 100+ comments, You-Know-Who finally weighs in with his usual elementary school principal snarkiness and closes the topic and remind us it's the weekend. Wait til Monday. Right...Monday...beginning of a holiday week.

It sounds like he may be getting tired of working for such an accident-prone company. They do seem to just stumble from one self-induced crisis to the next.

I'm not surprised that they've all gone off for the weekend leaving the problem (that they caused) unresolved. The error is in Istock's financial favour (as always!), it's not going to affect the employees pay-packets and they can easily afford to treat the contributors with total disdain.

ShadySue

  • There is a crack in everything
« Reply #29 on: November 19, 2011, 15:37 »
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After 100+ comments, You-Know-Who finally weighs in with his usual elementary school principal snarkiness and closes the topic and remind us it's the weekend. Wait til Monday. Right...Monday...beginning of a holiday week.
It sounds like he may be getting tired of working for such an accident-prone company. They do seem to just stumble from one self-induced crisis to the next.
I'm not surprised that they've all gone off for the weekend leaving the problem (that they caused) unresolved. The error is in Istock's financial favour (as always!), it's not going to affect the employees pay-packets and they can easily afford to treat the contributors with total disdain.
That's exactly it. I wonder if HQ employees are subjected to glitches in their pay cheque accounting, and if so are they happy to 'relax 'til Monday'?

lagereek

« Reply #30 on: November 19, 2011, 15:50 »
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After 100+ comments, You-Know-Who finally weighs in with his usual elementary school principal snarkiness and closes the topic and remind us it's the weekend. Wait til Monday. Right...Monday...beginning of a holiday week.

It sounds like he may be getting tired of working for such an accident-prone company. They do seem to just stumble from one self-induced crisis to the next.

I'm not surprised that they've all gone off for the weekend leaving the problem (that they caused) unresolved. The error is in Istock's financial favour (as always!), it's not going to affect the employees pay-packets and they can easily afford to treat the contributors with total disdain.

Nobody can be this accident-prone, every day something goes wrong, every single day. I mean come on its beyond the joke and Im not too sure I am buying it anymore, its almost as if one glitch, bug, accident, etc, is done on purpose. Its almost as if they want everyone to dislike the company and wellcome something else?

I am finding this really hard to take seriously, especially when everyone is buggering off home, returning on Monday to face, what? some 60K contributors steaming like hell.

Nah, sorry, this is a load of cobblers.
« Last Edit: November 19, 2011, 15:53 by lagereek »

velocicarpo

« Reply #31 on: November 19, 2011, 16:23 »
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It would be a relief for most of us if buggy sites like IS broke down completely and got closed. Business would move to SS and other sites in (almost) perfect running condition and we wouldn't loose out nerves and time. My ms work would become a lot easier and simpler :)

+1

« Reply #32 on: November 19, 2011, 16:38 »
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Remember: money isn't going to be what makes you all happy

rubyroo

« Reply #33 on: November 19, 2011, 16:44 »
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Maybe not.. but as someone once said "I've been rich and miserable and I've been poor and miserable.  Rich and miserable is better".

ShadySue

  • There is a crack in everything
« Reply #34 on: November 19, 2011, 16:45 »
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I guess, on the other hand, that only the very biggest hitters are much affected by this over the weekend, but of course, they have to put requests for payout in on Monday like the rest of us and will be short.
Perhaps they could allow people to make a later request for payments, after the glitch is fixed.
The acid test will be how quickly it's dealt with on Monday morning.
Way back in the early 80s, I remember my authority had some problem with pay cheques, yup so long ago, we got physical cheques. Anyway we were supposed to get them in by 3.30 Thursday at the latest, but they didn't come in. They made them work on it overnight, we got our cheques the next morning almost first thing and those who needed to were allowed time out (almost never granted normally, save death or fire) to go to the bank and put it in.
Oh, I'm so old. I'm aware half of the people here won't have a clue what 'pay a cheque into the bank' even means!
« Last Edit: November 19, 2011, 20:24 by ShadySue »

« Reply #35 on: November 19, 2011, 16:46 »
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I don't ever see this kind of absolute incompetence on any of the other sites. This can't be accidental all the time. Why is everyone else running without these problems? I'm just amazed they are considered a first class business.

wut

« Reply #36 on: November 19, 2011, 16:54 »
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I'm just amazed they are considered a first class business.

By whom ?!? :o To the most important crowd, the buyers, they're surely not, they're bailing out on a large scale and if it weren't for the old/unused credits, it would be even more obvious to us.

I just hope it's not that bad that they're hustling us at the moment, like some junkies, a few dollars here and there, just to get enough for the next fix :-\

« Reply #37 on: November 19, 2011, 16:57 »
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It's a glitch. It should have been reparired asap no matter if Saturday or Christmas Day, true. That said, if Monday works again and what is due is payed, I don't see this big epic Drama that some prophetes see.

wut

« Reply #38 on: November 19, 2011, 17:10 »
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It's a glitch. It should have been reparired asap no matter if Saturday or Christmas Day, true. That said, if Monday works again and what is due is payed, I don't see this big epic Drama that some prophetes see.

It's a drama, because it's happened dozens of times in the last 18 months. Not once has it happened anywhere else, at least to me, save a few minor glitches lasting a day at most like new photos not showing up at SS. No actually that was the only glitch that I can remember on any of the top 5 sites. I don't care for loosing a few cents on the low earners, it's just not worth it. But IS...I'm just so fed up with it :-X

ShadySue

  • There is a crack in everything
« Reply #39 on: November 19, 2011, 18:00 »
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Of course, there's no customer support over weekends either, so if someone has a problem getting credits they've apparrently paid for successfully on a Saturday, they have to wait until Monday to get help.
http://www.istockphoto.com/forum_messages.php?threadid=337075&page=1

« Reply #40 on: November 19, 2011, 18:55 »
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It's a glitch. It should have been reparired asap no matter if Saturday or Christmas Day, true. That said, if Monday works again and what is due is payed, I don't see this big epic Drama that some prophetes see.

It's a drama, because it's happened dozens of times in the last 18 months. Not once has it happened anywhere else, at least to me, save a few minor glitches lasting a day at most like new photos not showing up at SS. No actually that was the only glitch that I can remember on any of the top 5 sites. I don't care for loosing a few cents on the low earners, it's just not worth it. But IS...I'm just so fed up with it :-X

Sorry, this particular glitch is first time ever. Don't add up things. Don't fantasize.

wut

« Reply #41 on: November 19, 2011, 19:01 »
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It's a glitch. It should have been reparired asap no matter if Saturday or Christmas Day, true. That said, if Monday works again and what is due is payed, I don't see this big epic Drama that some prophetes see.

It's a drama, because it's happened dozens of times in the last 18 months. Not once has it happened anywhere else, at least to me, save a few minor glitches lasting a day at most like new photos not showing up at SS. No actually that was the only glitch that I can remember on any of the top 5 sites. I don't care for loosing a few cents on the low earners, it's just not worth it. But IS...I'm just so fed up with it :-X

Sorry, this particular glitch is first time ever. Don't add up things. Don't fantasize.

Oh it counts only if it repeats. Lol!

SNP

  • Canadian Photographer
« Reply #42 on: November 19, 2011, 20:21 »
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It would be a relief for most of us if buggy sites like IS broke down completely and got closed. Business would move to SS and other sites in (almost) perfect running condition and we wouldn't loose out nerves and time. My ms work would become a lot easier and simpler :)

what an absurd statement. I'm not happy about the bug. I'm manually adding up my sales at the percentages they should be wherever possible, just in case. I'm doing it because I think it's prudent given the lack of communication once again. yeah, crap situation. but to see this thread going the way of all iStock threads the moment something happens...zzzzz,SO boring. why the overzealous hoopla about absolutely everything? in all likelihood it will be fixed, the end. no royalties intentionally siphoned by evil iStock gremlins.

« Reply #43 on: November 19, 2011, 20:58 »
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They said it would be fixed Monday, but does anybody really believe that?  They'll start working on it Monday, but their track record hasn't exactly instilled a lot of confidence that it will be fixed then.  It really is unbelievable that they would just leave for the weekend without fixing this.  They do seem to have a total disregard for contributors and a willingness to do whatever they're allowed to get away with. 

SNP

  • Canadian Photographer
« Reply #44 on: November 19, 2011, 21:05 »
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I don't believe they will have it fixed by Monday. but you never know. but I don't think anyone is using this as an opportunity to steal royalties. nor do I think the techs are incompetent, quite the contrary. more likely overworked, underpaid and too few of them. but not incompetent.

« Reply #45 on: November 19, 2011, 21:08 »
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yeah, crap situation. but to see this thread going the way of all iStock threads the moment something happens...zzzzz,SO boring. why the overzealous hoopla about absolutely everything? in all likelihood it will be fixed, the end. no royalties intentionally siphoned by evil iStock gremlins.

It's just a guess but I think it might have something to do with Istock's history of a broken site and broken promises. That's why. It's also why you won't be getting the 40% commissions you worked so hard for so many years to achieve when eventually you turn 'Diamond' __ which of course is now entirely meaningless unless you value the colour of your canister over money. But, as you say ... zzzzzz, SO boring.

What I find far more bizarre is why anyone remains exclusive, placing their trust and entire microstock income in Istock, whilst simultaneously being shafted and treated like dog-dirt by them.  Did you really think that Istock staff were likely to interupt their precious weekend just because contributors' incomes were being miscalculated by their own incompetence? Not a chance. As they walked out the door they said .... "zzzzz, SO boring."

Noodles

« Reply #46 on: November 19, 2011, 21:11 »
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No doubting 200 years ago, you lot would have been the ones to burn iStockphoto and all the witches in it.  :o

SNP

  • Canadian Photographer
« Reply #47 on: November 19, 2011, 21:16 »
0
yeah, crap situation. but to see this thread going the way of all iStock threads the moment something happens...zzzzz,SO boring. why the overzealous hoopla about absolutely everything? in all likelihood it will be fixed, the end. no royalties intentionally siphoned by evil iStock gremlins.

It's just a guess but I think it might have something to do with Istock's history of a broken site and broken promises. That's why. It's also why you won't be getting the 40% commissions you worked so hard for so many years to achieve when eventually you turn 'Diamond' __ which of course is now entirely meaningless unless you value the colour of your canister over money. But, as you say ... zzzzzz, SO boring.

What I find far more bizarre is why anyone remains exclusive, placing their trust and entire microstock income in Istock, whilst simultaneously being shafted and treated like dog-dirt by them.  Did you really think that Istock staff were likely to interupt their precious weekend just because contributors' incomes were being miscalculated by their own incompetence? Not a chance. As they walked out the door they said .... "zzzzz, SO boring."

when I read the forums here about the other agencies, I can't say that things look all that rosy elsewhere. this hasn't anything to do with exclusivity. but FWIW, my royalty percentages are wrong as far as I can tell from when this began. of course it's impossible to know exactly which credit packages were used to purchase my images. I can understand where you're coming from. but I think you well overestimate the benefits of being independent gostwyck. in any case, sure want to see royalties back to where they should be and I do think it is inexcusable that they haven't quelled concerns over this. update on Monday doesn't cut it when it comes to an issue involving money. it sure wouldn't cut it if it was an issue affecting their bottom line.
« Last Edit: November 19, 2011, 21:41 by SNP »

« Reply #48 on: November 19, 2011, 21:44 »
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Once is an accident, twice is a coincidence, three times is enemy action.

but people also say never attribute to malice what can be attributed to incompetence.

I must say that I am awfully glad I don't really have to worry about this much anymore and I'd be glad to see the buyers go to places that treat us better and keep things running better.

PaulieWalnuts

  • We Have Exciting News For You
« Reply #49 on: November 19, 2011, 21:49 »
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Amazing how they seemed to have worked feverishly to plug the hole that would prevent contributors from posting referral links on the site but something like this that affects contributor earnings has no urgency. I wonder how many higher volume contributors will be missing a sizable chunk of change before the early Monday morning Paypal cutoff.


 

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