MicrostockGroup

Agency Based Discussion => iStockPhoto.com => Topic started by: click_click on May 31, 2011, 09:15

Title: Refund for a Purchase of Your File - huh?
Post by: click_click on May 31, 2011, 09:15
I just got this email:

Quote
We regret to inform you that a refund has been issued for a purchase of your file #XXXXXXX:

This is in reference to the file downloaded on  Tesday XXXXXXXX,XX 2010, 07:18 AM in the amount of $ 0, Partial void no royalties were lost.

There are a number of reasons why a purchased file may be refunded:
...

What the heck does that mean?

The mentioned file doesn't even show up in my downloaded list...

I wonder if I contacted IS they would actually look into this matter and then deduct the money this file supposedly generated...?
It's a footage clip so it would have to be a bunch of credits.

Any takers?
Title: Re: Refund for a Purchase of Your File - huh?
Post by: Sadstock on May 31, 2011, 09:24
I don't quite know what to make of the language but Istock seeking any type of take back from a contributor in May 2011 for a file sold in 2010 is shocking (well maybe not...).  
Title: Re: Refund for a Purchase of Your File - huh?
Post by: click_click on May 31, 2011, 09:52
I don't quite know what to make of the language but Istock seeking any type of take back from a contributor in May 2011 for a file sold in 2010 is shocking (well maybe not...).  

... and that for $0 ???
Title: Re: Refund for a Purchase of Your File - huh?
Post by: stockastic on May 31, 2011, 09:55
$0 is probably just your commission - who knows what the buyer actually paid :-)
Title: Re: Refund for a Purchase of Your File - huh?
Post by: click_click on May 31, 2011, 10:10
$0 is probably just your commission - who knows what the buyer actually paid :-)

(http://www.freesmileys.org/smileys/smiley-devil14.gif)
Title: Re: Refund for a Purchase of Your File - huh?
Post by: jamirae on May 31, 2011, 15:01
it says "partial void"  so being that it was last year it's possible that istock gave the customer a partial refund but they covered that and did not ding you any of your royalties.  yes, i think it is possible that there are still a few good things that istock does for its contributors now and then. 
Title: Re: Refund for a Purchase of Your File - huh?
Post by: click_click on May 31, 2011, 15:11
it says "partial void"  so being that it was last year it's possible that istock gave the customer a partial refund but they covered that and did not ding you any of your royalties.  yes, i think it is possible that there are still a few good things that istock does for its contributors now and then. 

You mean....

Are you really saying...

Does that mean I did not get screwed over by IS?
Title: Re: Refund for a Purchase of Your File - huh?
Post by: jamirae on May 31, 2011, 21:59
I'm just saying it's possible, yeah.  :)
Title: Re: Refund for a Purchase of Your File - huh?
Post by: qwerty on June 01, 2011, 02:53
it says "partial void"  so being that it was last year it's possible that istock gave the customer a partial refund but they covered that and did not ding you any of your royalties.  yes, i think it is possible that there are still a few good things that istock does for its contributors now and then. 

You mean....

Are you really saying...

Does that mean I did not get screwed over by IS?

I wouldn't bet money on it